6 replies to this topic

[UFGSpot]

All my dragon age 1 and 2, as well as mass effect 1 and 2 purchases are on another profile. Due to a snafu with TOR preordering I had to make a new account, which is now my primary ea/origin account. Is there a way to merge this with my old account so all my registered games and content are unified?

[Jeff Rousell]

Please seen new instructions added at http://social.biowar...ge/account-help on how to accomplish this.  If it's still not clear or you have further questions please reply to this thread.

[Jesse Reid]

Hmm... it sounds like support doesn't realize that we use Origin accounts to authenticate users here. If you are using an email address to log into this site that account is an Origin account.

The only problem on merging accounts might occur if you play SWTOR. Otherwise they should be able to do it.

[Jesse Reid]

From talking to another user who is getting their account merged there is a bit of a backup in the queue so if you do get added it likely won't happen right away.

They also recommended calling EA support during business hours in North America as that worked out better for them.

[Jesse Reid]

Interesting, can you message me the email addresses for the two accounts.

What did you provide as evidence it was you who owned both accounts?

Edited by Jesse.Reid, 20 March 2012 - 07:31 PM.

[Jesse Reid]

I've seen times where they ask for the online pass codes you've used for verification. You could try that.

[Jesse Reid]

Be careful with transferring personas, make sure they confirm that your DLC will work. You should be ok because most of that is handled by the Microsoft or Sony systems but you will want to make sure.