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[lolajew]

So the game was working just fine but then I had to leave for an hour.
When I come back I get a message that says I've lost connection to the
Mass Effect 3 server. When I reconnect, I find to my horror that all of
my characters have been deleted. My humans were reset to level 1 and my
alien characters we're-locked.

While not actually related to the issue, to give you an idea of how sad I am, I had a level 17 human adept, level 19 human and Krogan soldiers, I had just unlocked the Quarian engineer and Salarian infiltrator, and a level 15 Turian sentinel. I had also gotten the revenant twice the night before. Not the greatest set of characters ever but it still hurts to lose them all.

[Thomas Abram]

That's terrible to hear but hopefully you can help me narrow down exactly what caused this issue.

- Did you or anyone unplug your xbox if it has a wired connection?
- During that hour did you or anyone using your network report it going down? If not, around what time did you leave your xbox idle?