124 Antworten in diesem Thema

[Dan Matrix]

You will have too pay the handling fees twice atleast and I'm sorry but I find Ms.Domino's explanation hard to believe. I buy alot off Ebay and other US sites and I have yet too have something like this happen. The majority of items are shipped by USPS and are more then $20. Besides Canada customs has their own seperate way of collecting duties on packages. They attach a sticker page with all the details.

Too my knowledge you don't pay duties per se, you pay the appropiate tax for your province and a handling fee which tends too be $8.50. How do we even know that the COD is going to revenue Canada with no reference even on the package. I need an official receipt like Canada Customs gives with the broken down costs for my taxes regardless. I don't like this. Does XPO have an official statement regarding this?

Is there no actual receipt or break down of the COD on the package when its delivered?

Thank you.

Bearbeitet von Dan Matrix, 24 Februar 2012 - 06:34 .

[Xtrykr]

All I know is I'm going to save the receipt for the CoD charge and ask for a store credit from Bioware, otherwise, I do a chargeback on my credit card, which I'll win for certain since legally, the CoD is not marked as duty fees, but balance withheld by the seller - which is not accurate since we paid for price of the item and shipping charges in full upon checking out.

[Xtrykr]

Please remove this post, it posted twice for some reason (my internet probably timed out). Thanks!

Bearbeitet von Xtrykr, 24 Februar 2012 - 07:01 .

[ilikeicehockey]

I have to concur with Dan's statement. I've also had ebay purchases from the US delivered by USPS and the handling fee is actually $5 and the tax/duty. There's always been a separate sheet attached to the package stating how much the duty was, etc. 

Ms. Domino, you may want to check with the shipper more thoroughly or consider switching when making deliveries from Canada.  As you mentioned, you are not responsible for customs/duties but that is always marked clearly on the package with a breakdown of the fees and stated as duty/customs tax, not a COD. If Canada Post can't even recognize it as a border fee (when someone called in to check their package) and there is no explanation of duty given to the customer then by inference it is not tax/custom related. Furthermore, we have no proof that this COD fee charged by the shipper is border related. While some may trust your word and what you are relaying from XPO, it may not hold up if Xtrykr files a chargeback.

I'm not taking any sides here but trying to explain how it works drawing from my experience in receiving packages from the US.

Bearbeitet von ilikeicehockey, 24 Februar 2012 - 07:27 .

[Xtrykr]

Unless the charge clearly states it's for duties, it's just hearsay. Ms Domino, I suggest Bioware consider a different shipper, one that is more transparent and honest. Sorry to see that Bioware is stuck with a shaddy shipper.

Furthermore, I am okay with paying a 12% HST (since I live in Manitoba) on each litho of $65 each (so roughly $7.80 each tube).

Each tube, since they can potentially be sent separately, should each be marked with a value of $65 each. If they come at $130 on each separate shipment, I'm going to be royally pissed, and I hope that Bioware has the integrity to right it with an equal amount store credit.

Thanks.

Bearbeitet von Xtrykr, 24 Februar 2012 - 07:19 .

[Dan Matrix]

Is it not the law in Canada too have all taxes/duties clearly declared accompanied by a reciept? XPO or whomever is doing this can't just state COD with no explaination or breakdown as to what it is.

Bearbeitet von Dan Matrix, 24 Februar 2012 - 08:08 .

[Xtrykr]

Yes by law, any duties and custom taxes owed on a item is done through form E14, CBSA Postal Import. As it states, all packages subject to these duty fees will have this form attached to the parcel. The argument that the COD is for duty fees is null.

http://www.cbsa-asfc...droits-eng.html

http://www.cbsa-asfc...tation-eng.html

Furthermore, the taxes can be paid for via any method of payment (Visa, Mastercard, Cash, MO, etc). Only the COD is cash, cheque, and MO only.

This to me, is the nail in the coffin for this one. I hope that Bioware takes the necessary steps to sort this out with their shipper as good faith to loyal Bioware customers.

Bearbeitet von Xtrykr, 24 Februar 2012 - 08:26 .

[Xtrykr]

No problem Ms Domino, thanks for representing! :}

[CyberXenon75]

I think the main issue I have now is the complete lack of transparency. Frankly this all makes Treehouse/Bioware's online store look bad when it's in fact coming from the shipper. I think something should be done to maintain reputation. If all shipments going to Canada over $20 are marked COD then this is one of the main reasons why considering a change of shippers or at least the way they do business over the border would be prudent. If this is indeed duty or border taxes as XPO claims then it should be more clearly marked for the recipient. I've only ever had 1 single package ever charged duty in almost 15 or so years of shopping online and it was clearly marked as border duties with Canadian gov't markings when I went to pick it up at the post office.

Dunno

Bearbeitet von CyberXenon75, 24 Februar 2012 - 09:29 .

[Dan Matrix]

We understand that this is not going too be solved today, Ms.Domino. We simply are giving you all the relevant info and opinions to hopefully help solve this issue.

To Xtrykr - regarding the 2 shipments, if the treehouse warehouse declares them incorrectly and in return causes you to pay incorrect duties I'd say they are responsible for the difference. Personally if that happens too me I won't let it slide. The only problem I see is without a breakdown of the COD it will be hard to exactly determine this. For me HST is 13%, which would be calucated from both the cost of the items and the shipping cost I believe. If theres any difference that could mean their charging handling or processing fees but how can we even know what exactly those are without a breakdown.

Bearbeitet von Dan Matrix, 24 Februar 2012 - 09:51 .

[Wolfskins]

 If this is indeed duty or border taxes as XPO claims then it should be more clearly marked for the recipient.

That, right there, I think sums everything up. Like many other people in this thread, I've done a lot of online shopping & am well familiar with having to pay duty/customs fees... but they've ALWAYS been clearly identified as such, with cost breakdowns and other paperwork. If XPO packages are now subject to duty/customs fees, I'll accept that, but I expect them to be labeled as such. To be charged a COD fee for duty/customs is at the very least, confusing and misleading.

I didn't mean to come here to complain though; I came to thank the original poster, and everyone else, for bringing the subject up (I Google'd this thread after wondering why there was a COD on my Mass Effect CE artbook, too), and thank Ms D for giving us updates & seeing about straightening things out. I appreciate it much.

Bearbeitet von Wolfskins, 24 Februar 2012 - 10:07 .

[CyberXenon75]

Yah I found this thread on Google as well for the same reason. I do appreciate Ms. Domino's involvement on this thread since it would be easy for a lot of companies to ignore us.

[Talon_Wu]

I'm happy to see Ms. Domino's looking into the matter, hopefully she'll receive a straight answer.

I just got my tracking info, and I was shocked to see "COD" on it. I've had to pay duty on packages, but it was clearly broken down on an official form attached to the package, and the post office could tell me what it was I was paying extra money for. I'm looking at $55 in shipping charges by the time I get my litho and art book. As much as I love lithos, I can't justify paying the price of the object in S/H every order.

As for CBSA cracking down, I, and others in my family, buy quite a bit from reputable US companies, and I have yet to see a sudden increase in duty and taxes being charged. XPO = questionable practice. We're all Canadians having this issue, I believe?

Bearbeitet von Talon_Wu, 24 Februar 2012 - 11:43 .

[Xtrykr]

Any update on this?

[Dan Matrix]

I recieved my 2 Earth Alliance lithos today and the COD was an insane $41.85 per package. The Cod states 34.61 taxes, 0 duties and a whopping $7.25 Cod charge. Were being forced to pay $7.25 alone by the stores shipper just so they can do COD.

I have no clue how the tax is correct unless it includes a heavy handling fee and a heavy brokerage fee. Ontario tax is 13% and even the 130 cost for the 2 lithos does not equal the $34.81 that I paid for one package let alone 2. I suspect that the shipper may have thought there was 2 lithos per tube and charged me double per tube as a result. There was only 1 store receipt on 1 tube that listed 2 lithos and not the cost per litho either.

I'm going to contact the store and see if this is correct or what. This is crazy, thats all I can say.

[Wolfskins]

Dan, that's kind of a horror story there. It definitely sounds like you were double charged on the COD. Hopefully there's something that can be done to reimburse you.

Thanks for the cost breakdown, though. I threw out my own COD ransom note before I realized it seemed problematic. I should have a N7 hoodie arriving this afternoon though, so I'll check what the cost breakdown on that is. Taxes (IF correctly calculated), I'm fine with paying. But a $7+ fee so I can be inconvenienced with limited payment options on delivery... That's not cool.

I'm starting to worry that XPO has joined the ranks of courier services like UPS & FedEx, that charge absurd brokerage/etc fees that are above & beyond anything due on things sent strictly through USPS. Although, at least when I've had to pay UPS/FedEx brokerage, they still give paperwork beyond a COD ransom note.

I'm still hoping for an improvement to how XPO handles documentation and fees, I guess, but if that can't be done, I'd like to see USPS as an option for shipping to Canada... If I'm going to pay customs/etc, I'd prefer to do it at my post office, using a payment method of my choice, with paperwork stating what I'm paying for.

Bearbeitet von Wolfskins, 27 Februar 2012 - 06:49 .

[Talon_Wu]

@Dan: By my calculation, $130 should have $16.90 in taxes. WTF. Is the COD form official in any way, or is it straight from the shipper?
And ninja'd by a $7.25 COD/ransom fee on top of it. Lovely.

My vote is to at least get a USPS option for shipping, because XPO has clearly lost the plot.

[Dan Matrix]

The COD form seems too be put together by Canada Post or atleast in Canada, the from lists C/O International in Mississauga Ontario. *shrugs* The post woman was unsure if she could even give me the COD forms and called her supervisor too find out, it was a 3 sticker sheet and she took the other 2 stickers for CP's records.  So hopefully what she left with me is enough proof, it lists the COD cost my address and basically record of delivery.

That COD charge is ridiculous, I had to pay that per package. so $14.50 total just in those fees.

Ms.Domino got back too me and I will be sending photos of the Cod to her and hopefully they can get an answer on this.

Bearbeitet von Dan Matrix, 27 Februar 2012 - 06:54 .

[Xtrykr]

Hopefully a store credit is in order. $41.85 per package sounds like the shipping charges were passed on to the customer. If Bioware can't resolve this, I'll just file a complaint to the BBB and issue a chargeback and get 2 lithos for free.

[Xtrykr]

P.S. I've ordered from Aliexpress and Ebay, with shipping charges on lithos and wall art in tube twice the size of this for roughly $25 (that's from China). Arrives within 2 weeks, no COD, and the duties were due on the item value, not on the item plus shipping charges (otherwise, it'd be a double dip). I can't see how the shipping and the COD charges are nearly 60%+ of the value of the item. That's just silly.

Bearbeitet von Xtrykr, 27 Februar 2012 - 07:08 .

[Wolfskins]

@Dan I'm still puzzling over the "taxes" on your packages. I wonder if they got the per litho/total cost mixed up. The ONLY way what you payed could possibly make sense is if they somehow a) calculated that EACH litho was $130 and there were two lithos at that price in EACH package.

Otherwise... they hit you with some massive mystery fees. Once again, hope you get it settled. Good luck.

[ilikeicehockey]

I hope Ms. D comes out of the meeting with some more solid answers. I missed my package today but from the looks of it, XPO may have turned into another UPS/Fedex. USPS in conjunction with Canada Post may be the only way to go in the future.

Bearbeitet von ilikeicehockey, 27 Februar 2012 - 07:12 .

[Xtrykr]

Let's see. I've paid $16 shipping for each Litho on checkout at the Bioware store. I ordered 2. $16 plus the $41, that's a whooping $57 for shipping and COD fees... on a $65 item... Doesn't take a rocket scientist to realize what's wrong here.