124 odpowiedzi w tym temacie

[Dan Matrix]

When you guys receive your litho could you please post and state what the COD was so we can see if what I paid is what everyone is paying, etc. See if theres any dicrempacies and just for peace of mind on my end atleast. Thanks.

[Xtrykr]

Dan - Will do. I get mine on Wednesday according to the CP tracker.

[CyberXenon75]

Wow...that all sucks Dan. Treehouse being stateside, I was just thinking the other day that since Bioware is a Canadian development studio that it would be nice to see some better options for Canadians.

Użytkownik CyberXenon75 edytował ten post 27 luty 2012 - 09:17

[ilikeicehockey]

The funny thing is that these are shipped to Edmonton to be signed then down to the US and then back up to us in Canada

[kyuusei]

Oh boy. Okay, so, I've got a COD on my package too. I'm getting a hoodie, and it'd be nice to know what the COD amount actually is since it's supposed to get here Friday. It wasn't cheap as is...

I've seen lots of mention here of artbooks and lithos, but has anyone in Canada gotten an N7 hoodie (or other clothing) recently and remember what the COD charge was? At least I've got personal cheques I can use - but it's still lame.

[Xtrykr]

Dan Matrix wrote...

When you guys receive your litho could you please post and state what the COD was so we can see if what I paid is what everyone is paying, etc. See if theres any dicrempacies and just for peace of mind on my end atleast. Thanks.

Hey Dan, when your received your 2 lithos, I imagine they were in 2 separate tubes, but did they arrive at the same time or separately? And were they taped up together and/or referencing each other?

It's an uphill battle here. I have two other friends in the same boat, and we are waiting for the nasty unfolding on Wednesday when it arrives. I'm actually tempted to have Canada Post return it to Bioware, and have Bioware reship it with USPS, as silly as it sounds.

[Wolfskins]

Kyuusei, I have a N7 hoodie that should arrive today (Canada Post tracking said yesterday, but nope). I'll report back on how much the COD is. But based on what other people have said about their owed fees, and my CE artbook's COD statement that I dug up, I'm expecting about $17 (13% Ontario tax + $7.25 COD processing (?) fee).

Lithograph guys, I feel for you. Will be sticking around, hoping to hear things get resolved fairly.

[CyberXenon75]

kyuusei wrote...

Oh boy. Okay, so, I've got a COD on my package too. I'm getting a hoodie, and it'd be nice to know what the COD amount actually is since it's supposed to get here Friday. It wasn't cheap as is...

I've seen lots of mention here of artbooks and lithos, but has anyone in Canada gotten an N7 hoodie (or other clothing) recently and remember what the COD charge was? At least I've got personal cheques I can use - but it's still lame.

This is one of my other beefs with this COD process....when you get the tracking info to show on Canada Post's website there is absolutely no $ amount for the COD. It would be nice so we could atleast have a payment ready in the case of delivery or pickup.

Użytkownik CyberXenon75 edytował ten post 28 luty 2012 - 02:38

[Dan Matrix]

Xtrykr wrote...

Dan Matrix wrote...

When you guys receive your litho could you please post and state what the COD was so we can see if what I paid is what everyone is paying, etc. See if theres any dicrempacies and just for peace of mind on my end atleast. Thanks.

Hey Dan, when your received your 2 lithos, I imagine they were in 2 separate tubes, but did they arrive at the same time or separately? And were they taped up together and/or referencing each other?

It's an uphill battle here. I have two other friends in the same boat, and we are waiting for the nasty unfolding on Wednesday when it arrives. I'm actually tempted to have Canada Post return it to Bioware, and have Bioware reship it with USPS, as silly as it sounds.

I recieved both tubes at the same time and they were indeed packed individually.  They were not taped or attached or anything, 2 completely seperate packages.

Thats where my anger comes from on this aswell, this whole situation for the lithos was a perfect storm. Not only did the shipper start this COD in time for the new release but the store also decided too ship them seperately with no notice of the policy change for tubed lithos.  If they had shipped them combined, which I see no reason why they couldn't with their packaging aside from it may be harder too roll them, it would have saved us alot of money.  Atleast the $16 shipping and the 2nd COD $7.25 fee.  I would assume some of the second taxes aswell.

I emailed Domino a picture of my COD labels last night and hopefully they can show it too their shipper, tell them what I purchased and get a clear answer/breakdown on the COD costs.

Użytkownik Dan Matrix edytował ten post 28 luty 2012 - 03:26

[Xtrykr]

Dan Matrix wrote...

Xtrykr wrote...

Dan Matrix wrote...

When you guys receive your litho could you please post and state what the COD was so we can see if what I paid is what everyone is paying, etc. See if theres any dicrempacies and just for peace of mind on my end atleast. Thanks.

Hey Dan, when your received your 2 lithos, I imagine they were in 2 separate tubes, but did they arrive at the same time or separately? And were they taped up together and/or referencing each other?

It's an uphill battle here. I have two other friends in the same boat, and we are waiting for the nasty unfolding on Wednesday when it arrives. I'm actually tempted to have Canada Post return it to Bioware, and have Bioware reship it with USPS, as silly as it sounds.

I recieved both tubes at the same time and they were indeed packed individually.  They were not taped or attached or anything, 2 completely seperate packages.

Thats where my anger comes from on this aswell, this whole situation for the lithos was a perfect storm. Not only did the shipper start this COD in time for the new release but the store also decided too ship them seperately with no notice of the policy change for tubed lithos.  If they had shipped them combined, which I see no reason why they couldn't with their packaging aside from it may be harder too roll them, it would have saved us alot of money.  Atleast the $16 shipping and the 2nd COD $7.25 fee.  I would assume some of the second taxes aswell.

I emailed Domino a picture of my COD labels last night and hopefully they can show it too their shipper, tell them what I purchased and get a clear answer/breakdown on the COD costs.

Thanks Dan, so I guess they double charged on the duties and brokerage fees if they declared the value of each tube at $130+. I'm crossing my fingers and hoping that Bioware will own up and give us a store credit for the overages. I want to avoid filing a complaint to the BBB and issuing a chargeback if at all possible. I have two other friends in the same boat as I. None of us are happy on how this has panned out.

Użytkownik Xtrykr edytował ten post 28 luty 2012 - 03:37

[Dan Matrix]

Hopefully my COD was a blunder and others will be cheaper but thats most likely just hopeful thinking.

I forgot too mention that I highly suggest everyone ask for a receipt or retain the reciept of payment or the record of delivery sticker if possible. Mine has the from address, my address, the COD amount and the signature and date of the post employee on it. That should be all the proof you would need if anything becomes from this. I paid with cash so the sticker is the only item I have evenknown having the packages in your posession is proof enough.

[Xtrykr]

I'll be cutting a cheque most likely. Thanks for the heads up Dan.

[kyuusei]

Wolfskins wrote...

Kyuusei, I have a N7 hoodie that should arrive today (Canada Post tracking said yesterday, but nope). I'll report back on how much the COD is. But based on what other people have said about their owed fees, and my CE artbook's COD statement that I dug up, I'm expecting about $17 (13% Ontario tax + $7.25 COD processing (?) fee).

Lithograph guys, I feel for you. Will be sticking around, hoping to hear things get resolved fairly.

Thanks, I appreciate it. BC sales tax is 12%, so it'll only be very slightly less for me. Now would be a good time to still live in Calgary, yeah?

Re: keeping receipts - I think that's a good idea. I'm not sure what BioWare can do for us who have paid/are already paying CODs (if anything), but they've seen this thread and I'm sure they know by now that XPO's COD charges are going to be a HUGE deterrent for Canadians ordering from the store in future. There's other stuff I'd love to get, but I can't justify item price AND shipping AND COD. I'll wait until things are resolved...

[chemgear]

Well, I sent a message to Ms D. but I thought I'd post my experience as well.

I was hit for 2 batches of $20.56. They also demanded that it be in the form of a money order/certified cheque. They initially would not accept cash but I was able to convince them after A LOT of talking. I assume it may not be standard practice but if that didn't work, they would have taken the lithos away and I would have to got across downtown later to pick them up and pay the $41 in the requested form.

Their standard practice was also to not provide a receipt, I had to photo copy the documents myself. They made it very clear that the funds were not requested by Canada Post - the amount and payment method was dictated by the original shipper.

Anyhow like many others, I hope there is some information that Ms. D can provide about whether this is a one off error or standard practice going forward (and recourse to get the money back).

I'm normally pretty quiet on the forums and don't like to complain/add to the stress the Ms. D gets from here but it's certainly made me hold up my orders until this is cleared up.


EDIT: I also do a lot of shopping online from Canada and the US including several thousand dollars to the various Treehouse online stores.  This is the first time I have ever had this experience (no receipt, no calculation showing cost/duty, specific payment terms on delivery, etc.) 

Użytkownik chemgear edytował ten post 28 luty 2012 - 07:53

[Dan Matrix]

The store and Ms.D are looking into currently, theres been no solid answer as of yet. What did you purchase if you don't mind, was it the Earth Alliance litho? We're trying too see if the tax is adding up correctly with some people because mine was way off.

Thats interesting about the payment method, my post woman had no problem accepting cash. She didn't mention anything about it was requested too be paid a certain way.

Użytkownik Dan Matrix edytował ten post 28 luty 2012 - 07:51

[chemgear]

Dan Matrix wrote...

The store and Ms.D are looking into currently, theres been no solid answer as of yet. What did you purchase if you don't mind, was it the Earth Alliance litho? We're trying too see if the tax is adding up correctly with some people because mine was way off.

Thats interesting about the payment method, my post woman had no problem accepting cash. She didn't mention anything about it was requested too be paid a certain way.

Yes, it was for the litho. Probably the worst time for this shipping issue to crop up with them accidentally shipping the items out in separate packages. $20.56 on a single $65 litho; more than 30%.
I haven't even bothered to open up the package to see if they are okay/damaged. Not sure I even want to at this point.

The payment method is listed on the documentation that they are apparently sending back to Treehouse along with the money (apparently what the delivery man indicated.) It explicitly says "Money Order / Certified Cheque". Note that they also indicated that a "normal" cheque would not be acceptable. It would have to be a certified bank draft from the bank.

Again, all this is what Canada Post has told me when making the delivery.

[Dan Matrix]

I paid $34.61 in taxes plus the $7.25 cod fee on each of my 2 lithos, something is definately wrong with how the shipper is calculating these CODs. Its good that you contacted Ms.D hopefully the more info they have from us will help them resolve this. I'm in contact with her aswell. I'm in Ontario btw so 13% tax, mine is defnately not that heh.

The lithos were shipped seperately on purpose its a new policy their doing for oversized lithos.

Użytkownik Dan Matrix edytował ten post 28 luty 2012 - 08:18

[kyuusei]

Aw crap, I misread. CERTIFIED cheque. Or a money order.

Which begs the question: How the hell does this courier expect people to pay the COD charges at the door? And then if we can't (or can't talk them into taking cash), we have to go to the post office and pay money order fees, or make a trip to the bank and THEN the post office to get the package.

Talk about a pain in the arse.

[Dan Matrix]

I feel sorry for Canada Post and since theres no reference too the COD cost in the tracking its impossible to have something ready for them. I guess i got lucky that my post woman didn't notice that requirement I'm assuming, though I wonder if it costs Canada Post money to have to write a certified check for the COD themselves since they accepted cash.

[chemgear]

kyuusei wrote...

Aw crap, I misread. CERTIFIED cheque. Or a money order.

Which begs the question: How the hell does this courier expect people to pay the COD charges at the door? And then if we can't (or can't talk them into taking cash), we have to go to the post office and pay money order fees, or make a trip to the bank and THEN the post office to get the package.

Talk about a pain in the arse.

In my case, they were going to take the lithos back/away from me right then and there and drop them off to the depot. I would then have to drive out there after I had gone to the bank to pay for a certified cheque. They clearly were not going to wait for me to go down to the bank to get something certified and no delivery retry.

This seems really unusual though. I'm kinda crazy and buy a LOT of stuff off ebay, amazon (US, CAN, UK, etc.), overseas from asia and so forth. I have never had this come up before. Some shippers don't do cash but credit card is fine; never something so specific that can't be produced on the spot though.

[Xtrykr]

Looks like a friend of mine getting charged $20.56 on each as well. Looks like the duties and taxes were done on the full value amount, but double dipped as separate packaged. GG NO RE. Store credit will be in order I imagine, not sure how else Bioware expects to rectify this. This is pretty low to snoop, intentional or not.

P.S. I will not settle for coupons with 1 month expiration dates. Better be a real store credit, otherwise, off to the Better Business Bureau I go, thank goodness Bioware stationed in Canada, otherwise I'd be hooped of this highway robbery!

Użytkownik Xtrykr edytował ten post 28 luty 2012 - 11:00

[chemgear]

Xtrykr wrote...

Looks like a friend of mine getting charged $20.56 on each as well. Looks like the duties and taxes were done on the full value amount, but double dipped as separate packaged. GG NO RE. Store credit will be in order I imagine, not sure how else Bioware expects to rectify this. This is pretty low to snoop, intentional or not.

P.S. I will not settle for coupons with 1 month expiration dates. Better be a real store credit, otherwise, off to the Better Business Bureau I go, thank goodness Bioware stationed in Canada, otherwise I'd be hooped of this highway robbery!

Well, let's not be too hasty.  Like I said earlier, I tend to be more of a quiet lurker on the forums and I do cringe at some the posts sometimes when things go a little awry. It sounds like it was something that has recently come up/changed and I think we owe it to Treehouse/Ms D time to look into it and see what can be done; especially on a go forward basis. But that is just what I am thinking myself.

Reponses from Ms D seem to have been quick on the forums and via PM. They're looking into it and I guess we will see. Like I said, I've spent a few thousand dollars  in the various Treehouse stores and gotten some really cool stuff that I like. I certainly hope to continue to do that - a (hopefully) little blip isn't going to cause me to completely burn the bridge right away/go cold turkey on buying cool stuff.

Użytkownik chemgear edytował ten post 28 luty 2012 - 11:32

[Wolfskins]

Hoodie update for Kyuusei: Got it last night, total fees due were $17.10 ($9.85 in taxes + $7.25 COD). I was lucky & my mailwoman accepted cash. I'd LOVE to know what determines why some of us can pay cash and some can't. Echoing Dan, I wonder if it comes down to how familiar or unfamiliar the individual letter carrier is with CODs, and/or simply how willing they are to give you a break.

Użytkownik Wolfskins edytował ten post 29 luty 2012 - 02:27

[Xtrykr]

Okay, so today, I received my lithograph but only 1 of 2 arrived. Sadly, the tube that the 1 lithograph came in has it labelled that there are 2 in there, but there isn't! And it appears I got taxed 12% on the two lithos on the one package (paid $20.56 - $13.31 tax and $7.25 COD charge).

So what's outstanding is:

- double charged for duties and COD charge.
- only received one litho even though the tube was labelled to have 2 lithos (there is no way 2 lithos can fit in this one tube!). I have not taken out the litho yet as I received the package at work, I have only pulled it out halfway.

Użytkownik Xtrykr edytował ten post 29 luty 2012 - 03:51

[Dan Matrix]

Did I get charged triple what I should of been then, this is making me sad. Of course with my luck mine is way higher then everyone elses. Still no answer from the store, next thing they'll tell me their not responsible and I'll have too contact the shipper myself.