23 réponses à ce sujet

[Bigdumbchimp]

Is there anything on the 3870 issue that a number of people are having issues with?


COME ONE EA / BIOWARE. At least acknowledge the issue and start a sticky on it updating us on the problem.

[Neil Decurio]

Although it's two ATi Radeon HD3870 X2 in CrossFireX (got a package deal), that I am running, I am not having any issues, what specific issue are you pointing at here, when/where does it crash? I don't think I've updated to the latest Catalyst drivers yet btw.

Modifié par Neil Decurio, 24 novembre 2009 - 10:06 .

[Gorath Alpha]

THERE IS NO OFFICIAL SUPPORT IN HERE.  NONE.  Not a lick. Not an iota. 

EA isn't here.  Read the top Stickied post for understanding. 

This is just us gamers here! 

Gorath
-

Modifié par Gorath Alpha, 24 novembre 2009 - 10:10 .

[Bigdumbchimp]

There are multiple threads on it but when trying to load a saved game the game starts then immediately crashed to where the monitor says it is getting a signal out of range and i need to set my resolution to 1920x1200 60hz.



Which is of course what the game and my card are set to.



Vista 32bit

3870

4 GB ram



I am updated to the latest catalyst drivers

I am playing with an admin account

I have patched

i have tried XP compat mode

I have tried reinstalling

I have stopped all background processes



Nothing works and I am only having issue with this game.



I can run Lightroom, In-Design and photoshop while batch processing 800 photos from a recent photoshoot and everything works just peachy.



I can run Fallout 3 full bore and no issues.



Aion runs great



Only issue I have is with this game and trying to resume a game.







The game is completely unplayable for me.



I have contacted EA support twice and they haven't been able to do anything except twiddle their thumbs and tell me they are going to have to escalate the issue and someone will be in contact with me. That's two weeks ago for the first time I contacted them and about a week ago for the second time.



nothing. No contact, no answers, nothing here on the forums except "update your drivers".



This is a total failure for Bioware / EA when it comes to customer service. Right now the game is essentially a boat anchor on my system taking up space.



Bioware used to be great, now I'm totally jaded.

[Bigdumbchimp]

Gorath Alpha wrote...

THERE IS NO OFFICIAL SUPPORT IN HERE.  NONE.  Not a lick. Not an iota. 

EA isn't here.  Read the top Stickied post for understanding. 

This is just us gamers here! 

Gorath
-

Yes I know this.

I've tried EA support and it blows. They don't
do anything except read from a  script and then get you off chat /
phone by telling you they will escalate it. Nothing happens after the escalate it. Nothing. Period.


You
get a survey a few days later that basically serves as a big FU to you
because they aren't even making an attempt to resolve the issue.

I have seen Bioware reps in here answering questions however so i figured I'd keep trying.

Modifié par Bigdumbchimp, 24 novembre 2009 - 10:19 .

[Neil Decurio]

Hmm.. so basically it is loading a wrong resolution for your monitor? Tried to manually edit the DragonAge.ini located at C:\\Users\\YourPCUserName\\Documents\\BioWare\\Dragon Age\\Settings? Did you try setting the resolution in the Config Tool or only in-game? Am I right to understand that the issue is only when you attempt to load a game? As in, when you launch Dragon Age: Origins, you do get the main menu and such without it causing you issues?

Another thing you can try, is to fiddle around with disabling HID hardware (be careful so you don't disable both the mouse and the keyboard at the same time and disable one by one and check both keyboard and mouse in-between, as that renders you kinda without much of choices when it comes to controlling the system) as that can sometimes cause issues with some games. It can also help you push out a little extra performance in your gaming to tweak away needless resources (I only have my XBOX360 Wireless Controller, Mouse and Keyboard HID active).

As I wrote, I don't think I am running the latest Catalyst drivers, my Catalyst™ Version shows as 09.8. So since we are more or less using the same GPU, but I am getting no issues, it could be a Catalyst issue. I also tend to prefer not using AA in my games (as I feel I get a sharper/clearer picture without it), are you playing with AA or without?

As a system comparison:

Windows Vista™ Ultimate 32-bit
4096MB Dual Channel DDR3 SDRAM OC@1333MHz
CrossFireX 1GB ATI® Radeon™ HD3870 X2 -- Catalyst™ Version 09.8 displayed in CCC.
Intel® Core™2 Extreme Processor QX9770 OC@3.67Ghz

Admin account, patched game, not using XP compatibility mode, not needed re-install, barebone resources running for maximum gaming performance, game is purchased and launched from Steam (DD version (although I doubt that matters)). Dragon Age: Origins - Content Updater service is starting Automatic from services.msc upon reboots (shouldn't be related). Settings was initially set from the Config tool started from the Launcher. I do have a PhysX card, but I have disabled it from Hardware as it usually causes worse performance for little graphical gain.

Game is running at 1680x1050, everything maxed, no v-sync, no AA.

Modifié par Neil Decurio, 24 novembre 2009 - 11:53 .

[Lothinator]

This is a KNOWN issue that has been documented by a huge number of users with the ATI 3870. The video driver simply dies randomly, either freezing or crashing the game repeatedly.



EA/Bioware claims it is an ATI issue, there has been NO acknowledgement from ATI, and in fact a new driver has come out and it is NOT listed in the known issues.



EA/Bioware is lying through their teeth on this, and are simply too lazy to fix this apparently!



This is why I swore off purchasing EA games years ago, and foolish old me, I broke that promise and bought one only to get turned around and abused.



Come on EA/Bioware, prove us wrong already!



And, wtf is there no support on THE OFFICIAL FORUM!?!?!????!@!!!

[Matthew Young CT]

It's an ATI card having issues other ATI cards do not have. It's an ATI issue.

[Lothinator]

Sorry, first of all, the newest ATI drivers do not list this as a known issue, nor has ATI acknowledged this is an issue.



Now, this ONLY happens in Dragon Age. Looks like a Dragon Age issue to me.



As someone who works in Tech Support as well, i understand all too well how the blame game works. All that needs to be done to fix this is for EA to at least hotfix a workaround until ATI fixes it on their end. Don't leave end users screwed.

[Lucy Glitter]

Could it be that many of our beloved BW members are actually working to solve problems such as these for you guys? Try to be a bit less hostile, OP. We are all experiencing one problem or another.



EA are just silly people. I wouldn't bother with them.

[Matthew Young CT]

Bioware (EA are the publishers) are supposed to fix a problem with an ATI card? Why, exactly?



You have bizarre expectations. Go **** at ATI.

[Neil Decurio]

Lothinator wrote...

Sorry, first of all, the newest ATI drivers do not list this as a known issue, nor has ATI acknowledged this is an issue.

Now, this ONLY happens in Dragon Age. Looks like a Dragon Age issue to me.

As someone who works in Tech Support as well, i understand all too well how the blame game works. All that needs to be done to fix this is for EA to at least hotfix a workaround until ATI fixes it on their end. Don't leave end users screwed.

Just because ATi doesn't aknowledge it, doesn't mean it isn't a bug with their drivers for HD3870 and Dragon Age: Origins.

And unless you are a very serious gamer (I see myself as one), and play basically every new game on the market (I know although I am seeing myself as a hardcore gamer, that I can't play every game)--I don't know how you can state this is ONLY a problem with Dragon Age: Origins and HD3870.

I don't know if they made some magic changes between the HD3870 and the HD3870 X2, but the cards chipsets should be fairly similar. I am running two HD3870 X2 (wich is pointless in a sense, but when I get a good package deal I bite with the hook and sinker) in CrossFireX, and I am not having any issues with the game crashing on me. Not even once has this happened. Also, as I wrote above, I am fairly sure I don't have the latest Catalyst drivers, and are running the 09.8 version. Try rolling back to this version and see if you still have issues? Has anyone actually tried this?

Catalyst 9.8: http://support.amd.c...x?&lang=English

I even did a little search on the web and found the following information:

Problem #1 : Dragon Age crashing to desktop on random intervalsSolution : If you are an ATI user (specially those who use Catalyst 9.9 drivers), downgrade your video card driver to Catalyst 9.7. There are issues with running Dragon Age on ATI Catalyst 9.9 and should be fixed with the next Catalyst update

Picked up DAO today and was excited to see the ATI logo displayed on the back of the box, after a few mins of playing the game would crash on me. I was able to close out with task manager but the desktop graphics would be messed up and had to restart the pc.
After some googling I rolled back the CCC drivers to 9.7 from 9.10 and I am able to play with no crashes or GFX bugs

But you also got snippets of information like this:

After a day of trying to figure the whole crashing issue this is what worked for me:Rolled the drivers back to Catalyst 9.7.Still crashing so I ran it in a window, went to the resource manager, CPU was at 100% like with other ppl. I then removed one of the cores from the affinity menu. CPU dropped to around 53% but the game is stable now, no more crashing been playing for hours straight.

After some more toying... a fix finally alleviated my issue. I was browsing through the BioWare forums to find a 15 day old post that stated specific underclock settings for you 3800 series card which would allow the game to run.
Set the GPU Clock to 50 mhz below stock. 777-727Set the Memory Clock to 70 mhz below stock. 1126-1053
I've been able to play for a few hours stable.
So in conclusion... it is an ATI problem, not my system problem.

Maybe some of the information quoted above can help you find a fix to your issue? Perhaps it is a combination of ATi, certain multi-core CPU's and Dragon Age: Origins. I still am running the game stable for several hours (longest I've played was 28 hours straight last weekend, not a single hickup or crash). The game coding may have problems (and there are surely quest bugs I come across), but it might also be peoples CPU or GPU/drivers and/or a combination of the above that causes it.

PS: I am pretty sure that BioWare is working at trying to iron out crashes and bugs, but those things take a little time. I know it's annoying when you want to play a game and it keeps crashing on you making it impossible to play, but you must give them time to fix things. It is also quite understandable that they don't reply to every single topic. They have stated they are working on bug and stability issues in other topics before, and I believe them. First they need to identify the issue, attempt to fix it, pass it through a QA phase, and so on forth.

[bumfunn]

I have a X1950xtx in crossfire and this game kept crashing most times i exited/entered a door ingame as well as displaying neon blue static on black areas.



I eventually fixed this by turning auto anti aliasing off in the 3d settings in the ccc.



Dont know if this helps you guys with the 3870, just though i should mention it.

[bonscott87]

I've got a 3870 and have had no issues (got the game day of launch). On latest drivers as well. I didn't even know there was a problem.



Have you tried to lower the resolution of the game to see if it will launch? I play at 1200x800 (I think that's the widescreen one) and it plays fine. I couldn't imagine playing it any bigger, my old eyes can barely read the text as it is.

[Bigdumbchimp]

Matthew Young CT wrote...

Bioware (EA are the publishers) are supposed to fix a problem with an ATI card? Why, exactly?

You have bizarre expectations. Go **** at ATI.

Humm, how about the fact I have zero other issues with this card on anything on my system and it's a supported card in the game?

Take your condecending childish BS elsewhere.

[Matthew Young CT]

Bigdumbchimp wrote...

Matthew Young CT wrote...

Bioware (EA are the publishers) are supposed to fix a problem with an ATI card? Why, exactly?

You have bizarre expectations. Go **** at ATI.

Humm, how about the fact I have zero other issues with this card on anything on my system and it's a supported card in the game?

Do you not play many games? Seriously, this happens all the time. Some cards have a problem with a game, ATI/Nvidia fix it in a driver update. Or they don't. Either way, it's their problem.

Take your condecending childish BS elsewhere.

It's understandable that you're annoyed; it's not understandable that you're annoyed at Bioware. Blame the right target!

Modifié par Matthew Young CT, 26 novembre 2009 - 04:54 .

[Bigdumbchimp]

I'm not crashing to desktop. It's crashing to the point that the video card signal is not accepted by the monitor. As if the card is sending a bad resolution. It does not happen with any other program or combination of programs on my PC, and I'm a photographer and gamer that pushes the card. I run Lightroom, photoshop and NX2 batch processing hundreds of photos and no problem. I run AION and Fallout 3 at nearly full res with no issues. If the card was signed off by Bioware then it should work.



I'm not the only one having this issue so those of you wanting to be the forum tough guys and say its my configuration should maybe do a little research before you get on my ass about it.





Yes I've tried every fix with lowering resolutions etc.. plus everything I listed above.



And I understand it takes time but being that there are multiple posts with the exact same issue it would be nice if Bioware / EA just acknowledged the issue.

[Bigdumbchimp]

[quote]Matthew Young CT wrote...

[quote]Bigdumbchimp wrote...

[quote]Matthew Young CT wrote...

Bioware (EA are the publishers) are supposed to fix a problem with an ATI card? Why, exactly?

You have bizarre expectations. Go **** at ATI.[/quote]

Humm, how about the fact I have zero other issues with this card on anything on my system and it's a supported card in the game?
[quote]
Do you not play many games? Seriously, this happens all the time. Some cards have a problem with a game, ATI/Nvidia fix it in a driver update. Or they don't. Either way, it's their problem.
[quote]
Take your condecending childish BS elsewhere.

[/quote]
It's understandable that you're annoyed; it's not understandable that you're annoyed at Bioware. Blame the right target!


[/quote]

Did you not read anything I wrote?

Bioware signed off on the card. It's in the approved list and it isn't working. That is bioware / ea's issue. If they need to work withATI so be it. If the card doesn't work with their game they shouldn't add it to the supported list.

[Matthew Young CT]

It does work. The drivers you have installed don't. Find drivers that do work, or complain to ATI to make new ones that do.



Again, this happens all the time, and it's never the game maker's fault. ATI/NV break games with their drivers constantly.

[Bigdumbchimp]

Matthew Young CT wrote...

It does work. The drivers you have installed don't. Find drivers that do work, or complain to ATI to make new ones that do.

Again, this happens all the time, and it's never the game maker's fault. ATI/NV break games with their drivers constantly.

Why would Bioware / EA sign off on this card?

It works just peachy with every single thing I use it for other than this.

[Matthew Young CT]

They would list it as supported because it meets the specs required. It runs the game. How well it runs the game depends on ATI's drivers, over which Bioware/EA have no control.



I'm sure it does work well otherwise, ATI's drivers aren't that terrible anymore They do break stuff though. I had to revert my drivers because they broke Anno 1404 with the 9.8 or so drivers, for example.



Have you tried the 9.7 cats? Sounds like people are getting joy with those.

[gropax]

ok Bigdumbchimp is that an LCD monitor your running at 1920x1200 60Hz or CRT if its an LCD they are hardwired in at 60Hz ONLY anything other then that it will screw them up. i am using a 4870 saphire 1g card and i have no crashes but i havent updated my drivers since 8/13/2009 drivers 8.650.0.0 drivers. my Catalyst control version is 2009.0813.2131.36817 . if that helps you find a version that will work

[Bigdumbchimp]

yes LCD monitor and I've tried reverting to the old catalyst drivers.



I've also had a ticket open with EA where I sent my dxdiag report a week ago and they haven't replied at all.



Horrible.

[Bigdumbchimp]

still no fix