102 réponses à ce sujet

[Johny1616]

Vejn,

JoeHegarty wrote...

 If not, can you please upload the file somewhere accessible so we can review it?

[haxney]

Is the idea that we just download a file and then re-upload it? Or should we try to run it in some way?

[Johny1616]

I took it to mean that we just download and re-upload it. I may be wrong, but, I've never encountered a .dds file before.

[haxney]

It's a DirectShow texture file, which is why I assumed we should apply it to some part of the game files.

EDIT: From some quick browsing of things, it seems like it is a network- or deadlock-based problem.

Modifié par haxney, 02 mars 2012 - 03:10 .

[Joe Hegarty]

Hi All,

I'm working on a fix for this issue that we'll hopefully be able to get out in a future update.

I'm also happy to say that I have a workaround which will hopefully enable you to bypass the problem immediately.
Unfortunately the workaround means you won't see the correct images at the top of the Alliance News Network screen and certain images in the Multiplayer Store, but it won't affect your ability to play the game.

Workaround Steps
1. Open Notepad as an administrator. On Windows 7 type "Notepad" in the start menu search and right click "Notepad" in the results and select "Run As Administrator"
2. Open the hosts file, usually located at C:\\Windows\\System32\\drivers\\etc\\hosts
3. Add the following line to the bottom of your hosts file: 127.0.0.1    me3.goscontent.ea.com
4. Save your hosts file
5. Run Mass Effect 3.

Example of host file here

Please let me know if that resolves your problem.

Many thanks for your patience.

nb. Please only apply this fix if you are having the exact problem described in this thread, crashing shortly after the "Connecting to EA Servers..." message closes.

Modifié par JoeHegarty, 02 mars 2012 - 06:44 .

[DonTheDime]

It worked! Notepad added .txt to the filename when I saved it, but I just renamed the "old" hosts to "hosts_backup" and then renamed the new file to just "hosts". I just fired up the Demo and went into multiplayer to test it out here on my desktop. Now I can play multiplayer the way it was meant to!

Joe, thank you so much for looking into this and providing a workaround!

[minininjasjhepardman]

StandBy I will be trying when I get home

[haxney]

Well, I can confirm that this didn't help the "crashing after a match" bug

EDIT: I know it wasn't designed to, just mentioning it for informations' sake.

Modifié par haxney, 02 mars 2012 - 07:38 .

[Johny1616]

Yes! Indeed everything seems to be working. In fact, the images are even loading properly. I've shut down and restarted the game a couple times, no problems whatsoever! I just finished a 1-person private match, and it all went beautifully.

Thank you so much, Joe!

Update: Still working great. I've played a few public games with no problems whatsoever. In addition, for me, all the images are loading perfectly fine. Thank you again!

Modifié par Johny1616, 02 mars 2012 - 08:36 .

[blaidfiste]

This problem reared its head this morning for me. I get the message "ME3 demo has stopped working" right after selecting Multiplayer. Single player worked fine. I tried JoeHegarty's fix and it Multiplayer works again. Thanks Joe!

[Neefu]

it worked! thanks a ton!

[Maurodax]

 
 Hi!

Erhm, i also have a problem with the demo.

Had no problems untill recently. Tried the "work around" aswell as opening ports 39XX + 6000 as suggested in the multiplayer part of the forum.

Okey, so what happens? 
I start the game, so far so good, press the multiplayer button, it connects without anyproblems, and now i press "Quick match" and BAM it crashes, no error sign or anything. Just a crash. I also tried with create game, change character and so on and so forth... I am at my wits end here, so please Bioware help me. I don't wanna end my pre-order due to some stupid bug. :S

Sorry for my bad english or lack of information, if anything is needed then i'll try to provide it.

Regards
Maurodax

[minininjasjhepardman]

Mine is fixed you might want to fix this guys problem though

[ParagonSaturn]

Yes! I just spent 5 hours straight playing! It is soooo fun! Screw finishing my FemShep playthrough before ME3 comes out, I know what I'm gonna do all weekend! Thanks so much Joe!

[Johny1616]

Same

[DonTheDime]

Maurodax wrote...

 
 Hi!

Erhm, i also have a problem with the demo.

Had no problems untill recently. Tried the "work around" aswell as opening ports 39XX + 6000 as suggested in the multiplayer part of the forum.

Okey, so what happens? 
I start the game, so far so good, press the multiplayer button, it connects without anyproblems, and now i press "Quick match" and BAM it crashes, no error sign or anything. Just a crash. I also tried with create game, change character and so on and so forth... I am at my wits end here, so please Bioware help me. I don't wanna end my pre-order due to some stupid bug. :S

Sorry for my bad english or lack of information, if anything is needed then i'll try to provide it.

Regards
Maurodax

Maurodax,

You might want to send Joe your DxDiag info and Program List as Joe described in his earlier post, as well as locate the .dmp files that were created when the demo crashed.  For myself on Windows 7 those files are found in my User account's Documents folder under  Bioware/Mass Effect 3 Demo/ BIOGame/Logs.  Send Joe those .dmp files as well, as those should provide him with additional useful information to work it out.

Hope this helps!

DonTheDime

[BlondeRecovery]

I'm having a similar problem, but I'm only trying to get into the Single Player games at this point. I get as far as selecting Male or Female for my character, and then the game crashes.

I'm trying to run the Demo on the following:
Toshiba Satellite C655
Intel Celeron 900 2.2GHz
Running Windows 7 Home

The following details are provided by a Windows 7 error window:
Problem Event Name:    APPCRASH
  Application Name:    MassEffect3Demo.exe
  Application Version:    1.0.7260.0
  Application Timestamp:    4f162c05
  Fault Module Name:    igdumd32.dll
  Fault Module Version:    8.15.10.2086
  Fault Module Timestamp:    4b800b35
  Exception Code:    c0000005
  Exception Offset:    001bf842
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    7b20
  Additional Information 2:    7b2045b81dd2e8332e14431aecae244f
  Additional Information 3:    da81
  Additional Information 4:    da81e6db1ab1295aea8602eacd3ba80b

I'm not sure what else one (Joe?) will need to possibly point me in the right direction, but I was really looking forward to trying this out

Danke!

[Maurodax]

DonTheDime wrote...

Maurodax wrote...

 
 Hi!

Erhm, i also have a problem with the demo.

Had no problems untill recently. Tried the "work around" aswell as opening ports 39XX + 6000 as suggested in the multiplayer part of the forum.

Okey, so what happens? 
I start the game, so far so good, press the multiplayer button, it connects without anyproblems, and now i press "Quick match" and BAM it crashes, no error sign or anything. Just a crash. I also tried with create game, change character and so on and so forth... I am at my wits end here, so please Bioware help me. I don't wanna end my pre-order due to some stupid bug. :S

Sorry for my bad english or lack of information, if anything is needed then i'll try to provide it.

Regards
Maurodax

Maurodax,

You might want to send Joe your DxDiag info and Program List as Joe described in his earlier post, as well as locate the .dmp files that were created when the demo crashed.  For myself on Windows 7 those files are found in my User account's Documents folder under  Bioware/Mass Effect 3 Demo/ BIOGame/Logs.  Send Joe those .dmp files as well, as those should provide him with additional useful information to work it out.

Hope this helps!

DonTheDime

Thanks for the help Don,

But, i tried to type in the wmic /output:C:\\ProgramList.txt product get name, version, and all i get is; "Invalid File Name".
As for the DxDiag, no problems there, and about the crash report... i checked and i didn't have one (for some reason).

[DonTheDime]

Maurodax wrote...

Thanks for the help Don,

But, i tried to type in the wmic /output:C:ProgramList.txt product get name, version, and all i get is; "Invalid File Name".
As for the DxDiag, no problems there, and about the crash report... i checked and i didn't have one (for some reason).

Type in wmic first and hit enter.  Then type in the rest and hit enter.

[Maurodax]

DonTheDime wrote...

Maurodax wrote...

Thanks for the help Don,

But, i tried to type in the wmic /output:C:ProgramList.txt product get name, version, and all i get is; "Invalid File Name".
As for the DxDiag, no problems there, and about the crash report... i checked and i didn't have one (for some reason).

Type in wmic first and hit enter.  Then type in the rest and hit enter.

oh, it was that simple? Haha, sorry my bad, had no idea ^^' Thanks for helping me Don


EDIT:
Okey, i did as you said Don, but clearly i'm stupid or something. 
1. Typed wmic and then hitted Enter.
2. Typed /output:c:\\ProgramList.txt product get name, version and hitted enter.
3. Still getting "Invalid File Name".

Am i still missing something?

Modifié par Maurodax, 03 mars 2012 - 12:51 .

[Maurodax]

bump

[Johny1616]

I tried typing out the line, but, found out I kept on messing up. So, I just copied and pasted On the command prompt window, just right click and paste should be an option (right below "copy", and right above "select all").
wmic /output:c:\\ProgramList.txt product get name,version
It's probably not the only way (as Don said, he did it differently), but, it's what worked for me.

Modifié par Johny1616, 03 mars 2012 - 04:02 .

[DonTheDime]

Maurodax wrote...
Okey, i did as you said Don, but clearly i'm stupid or something. 
1. Typed wmic and then hitted Enter.
2. Typed /output:c:ProgramList.txt product get name, version and hitted enter.
3. Still getting "Invalid File Name".

Am i still missing something?

I assume you have a Drive named C, and that you have write access to it?

The "command" part should be "product get name,version".  No spaces between name and version.  Try a different Drive Letter than C (if you have another drive that you can write data to).

If you leave out "/output:c:\\ProgramList.txt" and just use the 'command' above, it displays the list there in the command prompt window.

Also, I am not sure whether you simply copied it wrong in your post but there should be a "\\" between c: and ProgramList.txt.

Hope this helps.

DonTheDime

[Maurodax]

DonTheDime wrote...

Maurodax wrote...
Okey, i did as you said Don, but clearly i'm stupid or something. 
1. Typed wmic and then hitted Enter.
2. Typed /output:c:ProgramList.txt product get name, version and hitted enter.
3. Still getting "Invalid File Name".

Am i still missing something?

I assume you have a Drive named C, and that you have write access to it?

The "command" part should be "product get name,version".  No spaces between name and version.  Try a different Drive Letter than C (if you have another drive that you can write data to).

If you leave out "/output:c:ProgramList.txt" and just use the 'command' above, it displays the list there in the command prompt window.

Also, I am not sure whether you simply copied it wrong in your post but there should be a "" between c: and ProgramList.txt.

Hope this helps.

DonTheDime

Ahh, my problem was the space between name and version, thanks Don! Much appreciated!

[Littlemad]

I was connecting no problem until yesterday, today i am completely unable to connect, and if I do, it just disconnect me saying that "unable to connect to EA server".
I tried as well to put the info in the host, but nothing change. Just really frustrated