Goth Skunk wrote...
Hardwired wrote...
I rather doubt that. And besides, when getting into this business you have to be aware that community manager work is a very big part of that business. It didn't use to be that way, but with social medias and forums that is the case as it stands. And any company thats been around for a while knows that a disgruntled userbase is very difficult to handle.
But again, thats is the business and how it works.
The job of the community manager is ultimately to mitigate risk. Yes, a developer wants to have feedback from its fans, but clearly, there is some feedback out there that is just so outrageous that it's better if it's outright ignored. Now, the guy being ignored doesn't like to know that, and raises a stink. Do you try to appease him? No, you do not. You carry on. Trying to please everybody is the formula for failure.
You want to please as many people as possible, compromising where you can on what you can, but you also want to optimize the return on money invested in the game. If 10% of the community is adamantly vocally critical about Day 1 DLC and they DO cancel their pre-orders because of it, but 70% of the community buys the DLC without batting an eyelash, you ignore the 10% whining and bite that bullet.
We are in pretty much the same agreement here. Though I belive the % number of cancelled buys may be higher. And even if it isn't, 10% is a hell of a big deal in terms of future revenue.
But I digress.
The original question was that an aggressive "f*ck you stance" would have a major negative effect on the company. And we kinda moved beyond that at this point I think.





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