You are now ready to chat with Animesh.
Animesh:Thanks for contacting EA Help! My name is
Animesh how may I help you?
you:I have been on this for three hours and just when
I thought the last person was finally fixing my issue, we got disconnected....
you:In 2010, I bought ME2. It was registered under my
previous email, which I can no longer access. The previous tech support managed
to get my ceberus ID working, but I still need to access my DLC
Animesh:All right.
Animesh:Please let me know what are you trying to do now.
you:My save game says I require Kasumi, Overlord, The
Arrival, and Lair of the Shadow Broker, all of which I had paid for previosly
you:The previous Tech support had gotten me access to
the others
you:But I am missing those
Animesh:Please allow me some time to work on your
issue.
Animesh:I'm still looking into your issue. Thanks for
your patience.
you:ok
Animesh:Thank you.
Animesh:Please allow me a minute to provide you the codes.
Animesh:Please provide me
the e-mail with which you play the game
you:(email removed)
Animesh:Thank you.
Animesh:Please give me just a moment while I look
into this further.
Animesh:Here is the Kasumi DLC
Animesh:(number removed)
Animesh:Here is the overlord pack./
Animesh:(number removed)
Animesh:Here is the shadow broker.
Animesh:(number removed)
Animesh:Thank you for contacting EA. Is there
anything else I can help you with today?
you:I stil need one more for the Arrival
Animesh:You have got onwe.
Animesh:one*
Animesh:(number removed)
Animesh:Here it is again.
you:No that is the code for the game. I need the code
for the DLC The Arrival.
you:I don't see it listed on my download options
Animesh:This is the code for
the DLC.
you:But when I punch it into Origin, it comes up with
the game
you:And when I refresh my social.bioware.com account,
the DLC is not listed
Animesh:Please
know that this is the DLC code which
was provided to you by Saurabh previously.
you:And Origin tells me that I have already punched
that number in. But that wasn't the code for the Arrival. I am only telling you
what Origin is telling me.
Animesh:Please give me just a moment while I look
into this further.
Animesh:(number removed)
Animesh:Here is the code,.
you:But that's a registration for the exact same
thing. That isn't Arrival. Origin says that is Mass Effect 2...and when I got
to the download page, Arrival isn't listed.
Animesh:Sorry, however, this is the code for the Arrival.
Animesh:I mean which we have,.
you:Then there is some confusion on your end because
when I punch that number into Origin, it doesn't say Arrival. It says Mass
Effect 2...
Animesh:Please know that you need to redeem the code on the bioware website.
you:Umm...how...
you:If it is through redeem promotional code, it
won't accept that
Animesh:Please give me just a moment while I look
into this further.
Animesh:Thank you for waiting. I appreciate your
patience.
you:no prob
Animesh:Please know that you need to enter the code on the bioware site, however, not in the promotional code.
you:Then where?
Animesh:The placed where you redeem the code of the other dlcs
you:But I registered those on Origin....which youtold
me not to use
Animesh:Okay.
Animesh:Please install the game and then play it and then check whether the DLC is there or not.
You are now ready to chat with Deepak.
Deepak:Thanks for contacting EA Help! My name is
Deepak how may I help you?
you:Well, I hope so because the last tech support is
ignoring me.
you:I have been on tech support all day trying to fix
this problem
Deepak:I apologize for the inconvenience caused to
you due to this.
you:THis will be the fifth time I have had to explain
this. In 2010, I bought ME2. It was registered under my previous email, which I
can no longer access. The previous tech support managed to get my ceberus ID
working, but I still need to access my DLC
you:Now, a few hours ago, one tech support agent
managed to get me all my DLCs EXCEPT one. Arrival.
you:I kept being given an activation code for the
full game, not the DLC
you:I can't load my save game without the arrival. It
is the only one I amissing
Deepak:I can understand your concern. Please don't
worry, I will try my best to help you out.
Deepak:May I know your game serial key and associated
email id?
you:I've gotten so many codes today. My email is
(email removed)
you:I think the code is (number removed)
you:But it may be (number removed)
you:The previous agent had me register a new game
under origin
you:SO I don't know if my original code from my 2010
game is still being used
Deepak:One moment please, while I review this
account.
Deepak:May I know from where did you purchase your game?
you:Originally in 2010, from Future Shop...but like I
said, the one I installed was downloaded from Origin three hours ago
Deepak:May I know your order number please?
you:Umm...no...you don't understand. I was never give
an order number. THe original physical game was bought retail. The version I
downloaded from Origin was done because of you guys. You determained this was
the solution to my problem. THere was never a transaction.
you:I have been dealing with this issue for nearly 10
hours off and one with you guys. I have talked with at five different agents,
each doing something different. The last was Animesh, who gave me a whole bunch
of new activation codes
you:And I entered all of those into Origin. Animesh
finally told me to redownload the game from Origin, thinking that would fix the
problem. And it fixed all of them...except one. The DLC for Arrival. The number
I was given was wrong.
Deepak:Please give me just a moment while I look into
this further.
Deepak:As I checked your account I found that you have gotten the more than 10 codes from us.
Please note that we can not provide you no more code.
And for your information is you will be continue for getting the code we will disable your account.
you:Excuse me. I have done NOTHING wrong. I have followed
all your instructions. I was not the one that made this mistakes
you:You were the ones that gave me the codes. Its not
my fault I was given incorrect ones. WHy am I being blamed for this
you:At this point, I might as well just buy the DLC
for six bucks.
you:But I was confident since you guys fixed most of
this, you could fix the one last mistake,
Deepak:I AM SORRY BUT I CAN NOT ISSUE NO MORE CODE NOW,
IF YOU WANT TO PLAY THIS GAME THWEN YOU NEED TO PURCHASE THAT.
Deepak:Sorry for CAPS it was by mistake.
you:Yeah, because now I feel as if "I" am
being attacked.
you:Is there a manager I can speak to
Deepak:I have discussed your issue with my supervisor.
They suggested to me escalate your issue to my higher level as it will be the scam attempt.
They will investigate it and will get back to you. It may be that they will take the strict action against you.
you:What
Deepak:Please allow me sometime while I am escalating the issue.
you:Seriously. You think this is a scam. If you want,
you can call me
you:my number is (number removed)
you:I will speak to someone directly if you wish
you:I can give you all my emails. and my activation
codes
you:I can give you the records from my last
conversation with tech support.
Deepak:My higher level team will contact you directly now.
The chat session has ended. Please contact us again if you
need further help.
And that was it. No kidding...
Modifié par DiasExMachina, 24 février 2012 - 09:45 .
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