Frankly, I'm lurking and occasionally posting on these forums every day now for one reason: Bioware is on the verge of something truly great. How they handle this situation will forever alter my opinion of them as a company.
Thus far, I am not confident, but I understand the reasons for silence so early on (let's remember, it's only been a week since the first official release). Understanding or not, however, it is quite worrying to basically be told to "Please Standby" with all this outcry going on. I liken it to How I Met Your Mother's episode about being left on the hook. So long as you say "We can't do anything.... right now" you are giving hope for a time when the "right now" part will fall off. My pessimistic side sees this as a perfect, evil ploy to continue to profit on the game while effectively silencing the unhappy masses. Placating them. This practice concerns me.
But let us consider what good may come of this. If Bioware comes out and says "We're sorry." Or "We rushed it." Or "We're fixing it." Or "We don't intend to fix it but acknowledge your unhappiness and do, in fact, hear you." Any combination of fixes, apologies, or polite, genuine attempts at understanding WILL repair my trust in the company.
Even if it was NOT their original intention, releasing new endings would be an acknowledgement. I would even pay for such. If it were free, that would be the biggest and easiest way to regain my trust, but I WILL pay for all the work that goes in to such a product. I am not expecting a handout.
If it WAS their original plan, then perhaps doing this WAS underhanded... I will be wary, but I will not avoid their future products like the plague.
Not saying anything, however, is damning. Flying the "all is well" flag, despite the public upheaval would be... foolish. Your customers are speaking to you on an unprecedented level. Long story short, now is the chance for an olive branch. There's a million ways they can continue to earn my business, even considering how betrayed and brokenhearted I feel.
If they handle this right, I will apologize. Profusely. And they will keep my business. As a consumer, this is how I show MY trust. I only ask for some sign in return.
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Great work people!
