Just finished my letter! It's a long one *cough*
As you may know, there is a large movement underfoot about the handling (or rather, mishandling) of Mass Effect 3 and it's ending. Gamers, infamous for fighting amongst eachother have come together at last to protest. They have stood together, forming petitions, raising over $50,000 for charity, and have (with the exception of a few), responded to their outrage in a calm, positive manner only to be dismissed by you and EA, insulted by your staff, and led around with misdirection and faint promises.
I played your games since Baldur's Gate. I bought your DLC packs, your collector's editions. I defended Dragon Age 2 despite all the criticism. And I loved Mass Effect to the point where it was, by far, my favorite work of fiction in ANY MEDIUM. And now, I feel betrayed. I feel as if the people I put so much faith in, turned their backs on me. I feel as if my trust in you was misplaced. And I am not alone.
It is easy to dismiss gamers. We do not always have the greatest track record with "open and calm" discussion. We do not always have grounds for our discourse. It is easy to overlook us based off of the rash and offensive actions of a handful of people. But, please, I implore you, do not dismiss this. This movement could mean a new age for gamers and game companies. It shows that we can be civil, that we can be heard, and that our anger can be channeled into something unifying and good.
For me, this isn't just about the endings anymore. We don't necessarily want the ending to be fluffy or in any way sacchrine. A large complaint is simply that it not only provides no closure, but that in the context of everything we have learned about the game's universe, its characters, is nonsensical. In 2009, in response to widespread dissatisfaction with the final moments of Fallout 3, Bethesda Softworks released a DLC known as "Broken Steel", which presented itself as a sort of extended epilogue, allowing players to gain some closure. It ended up being one of the more popular DLCs of the entire game and gave the players not only a sense of finality, but a sense of relief that their gaming companies had not abandoned them and that they were being listened to.
We are asking that you give us the same measure of hope.
What has been for the last half-decade was an intriguing, emotional story that was shaped based off of our choices. It is one of the main selling points of the entire franchise: "All your actions have consequences". We were even told that the endings would reflect that, even going so far to say that there would be as many as SIXTEEN endings, all vastly different from the others and that it would not be "Choice A, B, and C". What we received was exactly that. All of our actions that we had devoted 120+ hours to ultimately meant nothing and ended with more questions than answers and more plotholes made in the final ten minutes than the entire series combined.
The gamers who dislike the endings are not making their voices heard without reason. They (myself included) feel betrayed because we have invested our time and our money into something only to have our faith shattered and our dismay spat on.
The idea of "entitlement" is a sentiment that seems to be specifically oriented around the gamer community. It's an idea that says that we are complaining about something we have no rights to, that we have no personal stake in the outcome of games we love and have devoted our time to purely because we were not part of its development. But, we are. It's a symbiotic relationship, one where they develop, we play, we love, and we invest our money and our time so that they may continue to develop and we can continue to play. To have Bioware take a "It's X, love it or get out" is a betrayal and an insult and one that is being countered.
So I ask you. No, I beg of you, please do not brush us off. Please do not dismiss our claims as "entitlement" and "nerdrage". Have you heard of the idea of "Corporate Personhood"? If it is to be believed and EA/Bioware is a person with rights, behaviours, and actions, then as a person, is it not then logical that you should listen to and respect those who have supported you?
Sincerely,