I wrote this letter to BioWare, I hope they don't see it as preachy or rude:
Hello, BioWare!
You've done more than amazing work in the past, and Mass Effect 3 is no different. I laughed, I cried, I swooned. I agree, the trilogy is a wonderful piece of art.
Of all the computers in all the world, Mass Effect had to be installed on mine. I loved and hated characters, I went up and came down with the story. It was the most interactive digital adventure that I've ever experienced; the entire time I played, I felt responsible and in-control of the game and where it was leading. It takes real talent to allow customers to take the reigns and actually make them feel like they're controlling everything that happens. Cause and effect is not something that is easily and coherently strung together, that's what makes this game so special.
I think the discussions on the forums should probably be taken as flattery, the emotion and frustration pouring out at the moment is only more proof that the series itself is an effective narrative on game design and the craft of storytelling. While some people may be upset that the resulting ending of the story does not match up with their character, it does show just how much effort and love they put into the series (probably nearly as much as those who worked on it; putting their blood, sweat, tears and energy drinks into the game's narrative, environment and interactions).
It's true that asking Monet to change one of his paintings would be completely ridiculous, and in all actuality unfair. He painted it, stroke for stroke and colour by colour, into the beautiful piece that we know and love - but he did it alone. For Mass Effect, that paintbrush is held by thousands upon thousands of people - developers, artists and customers alike. Because of the game's design, the player feels like a co-writer - putting time and effort into the character and the character's interactions.
The ending of Shepard's story may very well end in sacrifice for quite a few people (for me, it was a story of hope, not self-sacrifice); I know two of my full-paragon Shepards would make that choice without hesitation. I have two others that would go through hell and back to save everything and still see their crew. After all, my suicide missions ended with no casualties even though the chance for several to die was available. At the end of the trilogy, there seems to exist only three decisions - to force all life to become a hybrid without consent, which would imply conceit on Shepard's part; to control the reapers and send them away, which implies no actual ending to the threat nor closure for what actually happens to them or their plans for the future; to destroy the reapers, which implies wipe out an entire race that you brought to enlightenment and destroying a friend and relationship within your crew - the only family you've come to know over the series.
While these three decisions are robust in and of themselves with implications, they do not lend themselves to the interaction of choice and closure that I had come to rely on during the series. I respect the choice of ending, but what follows plunges the player into somewhat of a mystery. A few questions sprung to my mind about the game after the end:
- Why would Joker and Shepard's crew flee when they would never leave before? Joker even blamed himself for the first time Shepard died.
- If the Normandy crash-lands on a place nearby, why would they smile while exiting the ship? Even the love interest seemed to be happy.
- The logic of the Star Child seemed circular and flawed. Shepard reaching that point proved the flaw, which presented extra options for the ending - so why aren't more than three options available, if this self-proclated artificial intelligence seems powerful enough to destroy all the mass relays and the reapers, or powerful enough to change all life's chemical makeup? If that option is available, why not target just the reapers?
I understand that once you reach the ending's apex, it becomes less about Shepard and more about humanity and preserving life, which is why the decision to radically change everything is present and mostly clear. However, nearly the entire series is about banding together, taking other species into consideration, what constitutes a life and what makes a being have a soul. To make these decisions without seeing the resulting and immediate effects on our loved ones and friends makes my ending feel hollow. Yes, I could imagine an ending in which I save everything and myself; I could imagine an ending where I sacrifice myself and everyone remembers me as a hero. My imagination could go on and on, but it could never create a difinitive end that I knew to be true.
I could imagine a thousand pictures in my head, but I could never paint water lilies the same way Monet could.
Respectfully yours,