Like many people, I initially expected to send a brief email to bioware, but ended up typing quite a bit.
Sorry for the wall of text, but thought it would be fitting to share my personal opinions.
the email I sent reads:
Hello,
I would like to say that before getting to the end of Mass Effect 3, it was truly an amazing game. I may have even given it a 10/10 rating... if it were not for the ending.
Bioware has successfully created a true masterpiece of a series within the Mass Effect storyline, so why would you end this great trilogy with such a terrible ending? I would like to express my personal disatisfaction with the ending of the game, for many reasons.
Mass Effect has always been a game about choices, and usually difficult choices. We struggle through trials and adventures trying our best to make the choices we see best. The game has always done a FANTASTIC job at reflecting our most difficult and important decisions throughout all three games. I have to ask, why should the ending of Mass Effect 3 be any different?
I respect that you are the developer of the game, and ultimately have the power to create what you see fit. HOWEVER, Mass Effect is not simply a video game, it is an emotional and involving experience. Bioware has successfully created an experience that involved players on a very deep and emotional level, thanks to the level of cause and effect choices throughout the game. This is what the core gameplay of Mass Effect is built on, our player choices and how they resolve over the course of the games. The ending of Mass Effect 3 compeltely ignores everything that the entire series was built on; it ignores what made the game so involving and personal.
Please end this wonderfull series with a proper ending, one that fits the core gameplay features of the entire Mass Effect storyline. Make our choices matter, give us multiple endings that reflect how we play the game. If we want a good ending, let the players decide to choose that path in the game. I am not asking for anything unreasonable, I am only asking to recieve what has made the Mass Effect games so personal and involving for me.
I know you care about your game and the work you do. I know you care about your customers, and your loyal fans.
Please give us an ending that all players can be satisfied with, and that results from the choices we make.
Thank you,
*name removed*