I wrote and posted this on the PR thread, but I thought I'd repost it here to see if I hit the right note;
Some comments/observations;
If we didn't like ME3 we wouldn't be asking them to change the ending, we'd have chalked Bioware's name on the 'avoid' list and walked away. That we are willing to spend the time and energy to try and make them change the ending is a sign that the rest of the game (and series) was more than good enough to 'win us over'. Sure, its not 100% perfect even before the end, it has its bugs for one thing. But then no game is 100% perfect, and no matter how much time is put into a game you will always end up with some bugs - and at least this time none of the bugs prevents you from finishing the game...although some people who have finished the game might wish otherwise.
Speaking for myself, and I suspect the majority of those who want a better ending. If people liked the current ending then I'm happy for them. Seriously.
What we have problems with is the attitude of some of those people who try to defend the endings in illogical ways. We've been accused of trying to 'force' them to have a different ending...even though we've tried to point out that since any ending would be a DLC it would be entirely optional - and therefore they would not be required to use it. And of course that argument falls flat because they are trying to force us to stick with an ending the majority isn't happy with. Hell, 50% of the 'ending is fine/retake is wrong' arguments I've seen are totally illogical, and the other 50% accuse us of things that ironically only the 'ending is fine/retake is wrong' is doing.
But again, if you like the ending and are quite happy with it I have no problems what-so-ever. I'm not forcing or talking about forcing you to download and play any new ending that may or may not come out.
The core issue, however, is really about consumer rights and broken promises. Bioware made a whole heap of promises about what the ending would be like and what it would and would not contain. Remember the line that went 'there will be no A,B or C endings?'...presumably they think that a 'Red, Green or Blue' ending is somehow different.
The part about promises is either overlooked because people are focusing purely on the game itself and not the larger issues. Or it is being pushed to one side because if people start to think about it, it becomes clear that regardless of if they liked the ending or not that Bioware's advertising made false and/or misleading claims...and that is illegal in all of the countries in which the game has been sold. (Bare in mind that Amazon is allowing full refunds on the game specifically because it was falsely advertised)
Bioware, for their part, should take heart from two things. First that their customers enjoyed the game to the point that they have been motivated to try and do something about a fall in standards. Second that those same customers have been willing to not only give Bioware a chance to 'fix' their mistake but are of the opinion that they have the ability to do so.
If Bioware forgets or misses those two points and either does nothing, or worse gives us some half-assed slide-show at the end. Then their betrayal of their customers will be complete, and as a viable company they will have committed suicide. As a very significant proportion of their customer base will just walk away and find products from other companies, and 'new' customers will be put off by Bioware's reputation for treating customers as walking wallets.
Bioware, if you are reading this it is time to man up*, admit you made more than a few serious errors here - even if that it only to yourselves behind closed doors and in a whisper - and provide something of good quality for those who are rapidly loosing confidence in you. Stop trying to hide behind the PR talk and spin, thus far all it has done is make things worse for you, and do something positive. Time is running out.
(*'Womaning up' is also perfectly acceptable, although it might raise a few eyebrows if you have a beard and a voice like James Earl Jones)
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