As written in a private message 12:22 PM 2012-03-21 before I gained forum access:
After a week away from most things electronic, I managed to return to my humble abode with my wife. We arrived anticipating to complete an amazing final episode in one of the gaming industry's most epic sagas. Up until the very end of the game, the entertainment and story value were absolutely astronomical. Unfortunately, those things were all but forgotten toward the end of the day due to such a controversial ending. We were shocked. After two days of searching for answers all over the web, a certain few Twitter comments warranted intervention.
Please civilly inform EA/Bioware, and more specifically Ms. Merizan, that this "lurker" shall not go silently into the night. The current ending of Mass Effect 3 strays too far from the decision-based formula each installment built upon. That portion of the game (last 15~ minutes) is so disheartening, in our eyes, one may easily believe Mass Effect 3 to be an unfinished, rushed, or faulty product. Add the current way EA/Bioware and its PR department seem to be handling things, and you've got yourself one heck of a corporate nightmare...yet, hope remains.
Within the gaming industry, we are witnessing the collapse of a barrier falsely erected to alienate gaming fans from even being considered actual humanistic consumers. (All it took was an abrupt ending to a globally adored entertainment product.) Each one of us comes from our own walks of life with personal requirements we must meet on a daily basis. For some, those engagements force us to allocate the majority of our time (free or not) outside the realms the gaming industry communities call home. We individuals aren't always able to comment on our emotions outside of our own local tribes. Nevertheless, we do have our limits and understand when our rights as both a fiscal consumer and an informed human being are being altered outside of our control. That is a line my wife and I feel EA/Bioware, a leader in the gaming industry, has pushed too far.
As a consumer, I am very much entitled to receive a service or product as advertised or promised should I provide the proper credits to receive said item. I am also entitled to politely inform the creator/provider of said product if the item does not hold true to its original description. Furthermore, I expect to receive respect and treatment a sensible human would receive during any form of communication between myself and the creator/provider concerning any fallacies from said service or product. It matters not what the dialogues between myself and the other entity entail; companies must communicate with their consumers as they would someone they see everyday. Being respected as a human being, treated as a valued consumer, and provided options to sate any dissatisfaction with the product or service are an absolute must. Although we remain civil, we have yet to see this organization fully take these ideals into account. That is why we are here.
Bioware/EA, a growing number of your consumers feel confused, betrayed, and disappointed with the Mass Effect 3 ending. It was not what was advertised or expected. Moreover, we believe the way your company is handling the issue to be disappointing. You've got a grand opportunity on your hands. We require a direct 2-way communication with answers and solutions to this fiasco. This community has taken the first step to provide your organization with plenty of data and civil points of meaningful dialogues to interact within. All you need do is make some non-linear decisions by thinking outside the gaming industries' box. The balls in your court now. What will you decree the relationship status become between your gaming organization and its human fans/consumers? You know where to find us...Holding the Line.
Sincerely,
Spartan 472
-Always Hope
EDIT - Repaired Formatting
Modifié par Spartan_472, 23 mars 2012 - 07:06 .