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You can't import a face created in Mass Effect 1 into 3! Bioware has responded! (See OP)


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#3126
1490

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voteDC wrote...

Now they are locking threads and directing people here.

I'd like to know that this is at least being looked at, so come the 9th I'll know whether I have to go with a recreation or I'll be able to bring my Shepard across.


They are. I called EA about 30 minutes ago and the guy said they are working to see if they can patch it right now, though he also said it "wasn't guaranteed."

#3127
LPPrince

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1490 wrote...

voteDC wrote...

Now they are locking threads and directing people here.

I'd like to know that this is at least being looked at, so come the 9th I'll know whether I have to go with a recreation or I'll be able to bring my Shepard across.


They are. I called EA about 30 minutes ago and the guy said they are working to see if they can patch it right now, though he also said it "wasn't guaranteed."


Link us to an audio clip of your phone call or it didn't happen.

#3128
Nafzger

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laudable11 wrote...

Druscylla wrote...

The fact the VI will get my face pisses me off in so many ways.


Really? Is this real?

If that is true...Image IPB


Check out page 123. I posted pics of my old shep, my new shep, and the VI

#3129
catabuca

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Arcadian Legend wrote...

catabuca wrote...

I always recommend going to twitter for things like this. Simply because it's part of their public face, whereas these forums are not. Everyone sees how they respond on twitter, not just the dedicated fans who patrol the forums.

I'd recommend twitter for all companies you want to get customer service from in one way or another. How they react on twitter will say a lot about them as a company, so it's a good place to make sure they take notice.


Someone did go to Twitter. They said they are "looking into it" or something like that


Yes I know, and I responded to that earlier. My point is that going to twitter is a good idea. In other words ... go do so. Or to put it more bluntly, if I really need to, if a few more of us were to keep asking them about things like this on twitter, we might get more of a response.

(I don't want to come out and say "start a campaign of pestering them until they crack," because that's not what I'm advocating, nor would I. I'm merely stating that current social media practices, and the ways in which companies use social media, means going via that route is often a sensible consumer tactic when wanting to get in touch with a company.)

#3130
Berkilak

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xsdob wrote...

Berkilak wrote...

In short, it's disheartening because that player workarounds actually work. This means that (as the error message reveals) the developers were fully aware of the issue, but were simply too (lazy/strapped for time) to do anything about it. Probably since more effort went into securing those "new" players. And the most devout of the fanbase are left with this oversight.

Again, Casey Hudson wasn't lying when he said that ME3 was the best place to get into the franchise.


You always make us vs them post? because this bioware did it for the new players crap is getting old fast.

You didn't have any problems, thus your opinion on the matter is moot.

It's not that they "did this" as a slight against old players. It's that they didn't do anything about it, showing that they prioritized features for new players over the old ones.

#3131
Miktia

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DARKWUN wrote...
And for my Renegade Sheps, I took pride in not healing their scars as it became part of their identity and character. Yeah, they were bad asses and looked it. Not having the scars and glowing red eyes? Epic fail.


It shouldn't be hard. The file importer would just need to read the Renegade/Paragon point data and make sure the surgery option hasn't been flagged. Bam, it could implement scars. 

Modifié par Miktia, 06 mars 2012 - 06:38 .


#3132
abnocte

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It certainly is weird that the VI has the ME1 face ( for what I can tell from the screen-shot posted earlier ), yet the CC is unable to show it....

*lil' hope was just born*

#3133
1490

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LPPrince wrote...

1490 wrote...

voteDC wrote...

Now they are locking threads and directing people here.

I'd like to know that this is at least being looked at, so come the 9th I'll know whether I have to go with a recreation or I'll be able to bring my Shepard across.


They are. I called EA about 30 minutes ago and the guy said they are working to see if they can patch it right now, though he also said it "wasn't guaranteed."


Link us to an audio clip of your phone call or it didn't happen.


Sorry, I called to get answers, not to attempt to prove to internet skeptics whether my phone call was real or not. What I recommend: call them yourself.  They'll tell you the same thing, and it's probably a good idea regardless: the more people who call and fill up their phone lines, the more they will be forced to fix their product.

#3134
LPPrince

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1490 wrote...

LPPrince wrote...

1490 wrote...

voteDC wrote...

Now they are locking threads and directing people here.

I'd like to know that this is at least being looked at, so come the 9th I'll know whether I have to go with a recreation or I'll be able to bring my Shepard across.


They are. I called EA about 30 minutes ago and the guy said they are working to see if they can patch it right now, though he also said it "wasn't guaranteed."


Link us to an audio clip of your phone call or it didn't happen.


Sorry, I called to get answers, not to attempt to prove to internet skeptics whether my phone call was real or not. What I recommend: call them yourself.  They'll tell you the same thing, and it's probably a good idea regardless: the more people who call and fill up their phone lines, the more they will be forced to fix their product.


I was joking, hahahaha

#3135
1490

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LPPrince wrote...

I was joking, hahahaha


Haha, sorry. I'm a nurse and we get accused of stuff all the time: I expect it, lol.  Still, if you or anybody wants to call, this is the number:  1-650-628-1001

#3136
Bunzmaster

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I also had issue importing my Charcters face. Characters i used through both games and in ME3 they don't look even close to my ME1/ME2 character.

I was pretty upset when this happened, but I spent some time and got the face looking fairly close. Regardless, this is a key feature of this series that is not working. Very, very dissapointing. Quite the let down, and every cutscene makes me a bit sad too see a face that isn;t quite right.

Now, while playing, I'm noticing crazy bugs. AI characters warping, and in one conversation my Sheprad had his neck turned 90degrees away from the person he was talking to as he tried to track something in the environment.

Speaking from someone who worked in a Dev Studio....c'mon Bioware. This is quite the slap in the face of your most loyal fans.

Modifié par Bunzmaster, 06 mars 2012 - 06:48 .


#3137
ratzerman

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I can't really tell which Shepard the VI resembles more...

#3138
Berkilak

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Bunzmaster wrote...

I also had issue importing my Charcters face. Characters i used through both games and in ME3 they don't look even close to my ME1/ME2 character.

I was pretty upset when this happened, but I spent some time and got the face looking fairly close.

Now, while playing, I'm noticing crazy bugs. AI characters warping, and in one conversation my Sheprad had his neck turned 90degrees away from the person he was talking to as he tried to track something in the environment.

Speaking from someone who worked in a Dev Studio....c'mon Bioware. This is quite the slap in the face of your most loyal fans.

Question - if the import "worked" (inaccurately), were you able to tweak it without starting from scratch?

#3139
Kidd

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I still strongly believe this is the technical reasons behind why all this is happening:

We got new facial animations.
To program these new animations, they probably needed a few more polygons to be able to move and tweak the face in ways they could not before. This in return lead to a complete overhaul of both Male- and Female Shepard's models (and assumingly, every human character in the game). You can probably tell most faces in ME3 tend to be "longer" than ME1/2 faces for instance.

Since this is a completely new model, importing anything from old Shepards became impossible. BioWare programmed a (most likely very advanced and complicated) function that tried to translate features from one model - our old one - onto the new ME3 model. This translation works by reading face codes, hence ME1 characters cannot be translated - they have no face code.

It also explains why even when we input face codes, they do not import that well. The codes we are inputting simply weren't intended to be used with that model.

Not only that, it explains why there is an instance in the game where your old ME1 face is indeed read by the game. That instance does not use any of Shepard's new face animations and thus your old face remains in the game here, likely by mistake more than anything.

Now's just the question, can this be patched? I don't know. Unless they could remake all the animations for old faces in a patch, no it cannot be patched. We are screwed and we lost our continuity for the price of a few more animations. What we might get to see through a patch more realistically is a function where they can do the face code guessing even on ME1 Shepards, but that still leaves a lot to be desired.

If what I think is true, then we are indeed screwed =\\ I do not agree that new animations were more important than getting our faces back, but apparently somebody did and now's just the question if we can get anything done to try to save the situation. That is, of course, if I'm even right.

#3140
RiouHotaru

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Image IPB

Here she is. She started on ME1, now on ME2, and her ME3 conversion

#3141
DimmockDude

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1490 wrote...

They are. I called EA about 30 minutes ago and the guy said they are working to see if they can patch it right now, though he also said it "wasn't guaranteed."

Thank you for giving me a tiny amount of hope. I would gladly wait after the 9th to play the game the first time with my shepard.

#3142
Sinrag

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Okay, so a main feature of the game is broken.

They said:
"This is a good place to start the trilogy!"

They also said:

"You guise, lol start with new character. Wats dat? You got sum ol'
character which you have grown to love? Well, srsly guise, try to play your first playthrough without that ol' stinky character lol"

They brought the jersey shore crew into the normandy and now we can't even import our characters from ME 1 & 2?


Part of me still believes it's a bug and they will fix it. Because it's too big of an issue to simply ignore this.

But then I remember the weird things they said. :mellow:

Just imagine them saying "stop whining, create a new shep"

#3143
DARKWUN

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LPPrince wrote...

Its insulting that the game tells you to recreate something you cannot actually recreate.



"It is not good that the man should be alone. I will make him a suitable partner for him. Bugger. out of ribs. Only got 6 biros, some blu-tac and the legs of a Lego Chewbacca. I'd better create Macgyver."
GOD 6000BC


Modifié par DARKWUN, 06 mars 2012 - 06:46 .


#3144
LPPrince

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Same story as before. Looking into it and all that.

https://twitter.com/...102547855736832

#3145
1490

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DimmockDude wrote...

1490 wrote...

They are. I called EA about 30 minutes ago and the guy said they are working to see if they can patch it right now, though he also said it "wasn't guaranteed."

Thank you for giving me a tiny amount of hope. I would gladly wait after the 9th to play the game the first time with my shepard.


I hope they fix it too.  As for me, I've waited too long for this game to wait any longer just to let this stop me, so I'm not going to let it spoil my time. I have several Shepards (none of the faces import, or import completely flawed and unrecognizable), so I am using one of my "lesser-used" Shepards for now. I tried to approximate his face the best I could comparing to a digital photo of his ME 2 self (though it still just looks like an imposter). So I'll enjoy the game for what it is now and hope Bioware fixes the problem by the time I get to playing my "favorite" Sheps.

#3146
TheBlackBaron

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Welsh Inferno wrote...

TheBlackBaron wrote...

I believe that should work, assuming you tweak the things from ME1 that are no longer in ME2 into a CC attribute that actually is in ME2. 


Hmm. I honestly don't know which things those are, or if my shep has any of them. Time to do some research... :?

Thanks


I don't know either, truthfully, but it was explained to me earlier this is the source of some ME1 imports having a working code and some not. 

#3147
Welsh Inferno

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Hopefully they get the message with all these tweets.

#3148
installation 04

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This is a serious issue for me I've invested over a hundred hrs into my character I don't wanna dont wanna make a new one!

#3149
1490

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RiouHotaru wrote...

Here she is. She started on ME1, now on ME2, and her ME3 conversion


And see: even when the import tool DOES work, it still doesn't look like YOUR Shepard. It's like when someone comes up to you and says "Hey, you really look like (so and so)" and then you say "No way, no I don't!"

#3150
Bunzmaster

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Berkilak wrote...
Question - if the import "worked" (inaccurately), were you able to tweak it without starting from scratch?


 No. It imported a face that was very very very veyr very different from mine. I tried tweaking it but after about 15 minutes I gave up and started a face fro manother preset.

 The Imported face was bad. Like being at a Magic show and the magician goes: "Was this your card?" and he pulls out a can of Tuna. "No that wasn't my card!!......That's not even a CARD!?! It's a can of TUNA!" :blink: