LOST SPARTANJLC wrote...
They have . it's just most don't follow the procedures.Especially if the main manager for a section isn't there that day/night or week and you got a younger guy or girl managing.
Exactly.
And this is one case where their training, and what they should actually do, are at odds. Their CS training would say you want the customer to leave happy...so what's the harm in selling ONE copy to the guy who grabbed it off the shelf BEFORE the cashier notified electronics that the game was on the floor before it should be.
They shouldn't sell it. I know there are times when it happens (with movies, CD's, and games) that they do.





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