24 réponses à ce sujet

[TsoBadGuy]

When I overdraft my bank acount I get penalized. When Bioware sell's you something that doesn't work, NOTHING happens. You get pissed, you won't buy the next DLC, but you're not important enough to matter.

I realize Dragon Age is a new game, but there is no support tab for a game the DIRELY DIRELY DIRELY needs it. 

I know this is stupid to ask, because it implies Bioware gives a damn. But if you're not gonna even have a support tab, maybe a refund tab. It's CLEAR YOU CANNOT SOLVE my problem in a timely fashion.

You made a great game, but all I think while I'm playing it now is. "Wow, me and tons of people are getting screwed. And Bioware HAS NOOOOO SUPPORT! NONE!

[Excirial]

Any reason to actually post a rant here?



I checked the last few post you made and they are little more then whining and complains. Exactly what do you think we can do to help you? You provide NO information as to what is wrong, and NO background information which could help us to figure if we can help you. Frankly, your whining.

The absolute majority of the posters here are non bioware so i doubt that bioware even reads this, let alone is bothered to respond. In other words, why are you bothering other people to read this, while at the same time allowing other threads which actually contains constructive information to drop?

[TsoBadGuy]

Why do I rant you ask? You epitomize the reason.



There is absolutely no more to my problem then I suggested. So while you talk of constructive information like you know what you're talking about.



Let me save you all some time.



Everything else is fine, if it wasn't I would've said something.



Felix in Sulcher's Pass will not talk to me. Far be it for anyone to complain about something that doesn't work. No one answered that, and here you are defending them for not supporting their own game. You're pathetic, and another reason it takes longer for me to get answers. If you actually checked anything like you said you'd not of posted.

[Jassper]

Click here for suggestions on fixing DLC

[TsoBadGuy]

Please understand, I've been through the entirety of EA/Bioware's support pages and forums. I have no found a solution and very little concerning the topic at all. On Gamespot one other has posted with an identical problem and gotten no solutions. I've already checked the link you posted, but thanks anyways. A bump is a bump

[Jesse van Herk]

TsoBadGuy: if you have not found a solution for your problem, that means it's a new one, and you should post details of what is going wrong. Then others will actually be able to help.

[TsoBadGuy]

Thanks for not posting like the dude above you to. All my other posts are like 3 sentences long, and the first sentence is always something like "I paid 15 dollars for an NPC who wont talk to me." or something much more straight forward like "Felix in sulcher's pass will not talk to me."



I'm just shocked he could say I didn't even state a problem. My rant is not without a foundation

[Jesse van Herk]

TsoBadGuy: if the above is in fact your problem, can you please post more details about why you need a refund tab? It seems like there is some root cause that you haven't mentioned yet, and it would be better for bioware to address that first.

Modifié par Jesse van Herk, 25 novembre 2009 - 06:04 .

[TsoBadGuy]

hmmmmmmmmmmm



All the details?



The best I can do is affirm how normal everything else is.



Install went fine, downloaded content displays normally.



In the story line I have 3 armies waiting for me and without spoiling anything I've yet to have the army of Redcliff behind me. Now before I got the DLC, I do believe the NPC in question DID talk to me once. Something talking about a donkey needed help. Since I'm playing an evil character, I naturally picked the answer most indicative of F off. I'm not POSITIVE I told this to the NPC in question (Felix). But I've told NPC's horrible stuff and their just as ready to start up the next conversation. The NPC Levi got a taste first before I finally accepted. And I wouldn't think that you could tell any NPC associated with DLC something that would prevent you from playing the DLC.



I've tried many many things, re-enabling DLC. Various trouble shooting. I patched the game. And no matter what I try, Felix will not talk to me, no matter how many times I right click him.



Though I'm skeptical this will "actually allow others to help." I am hopeful. It's not like a take pride in being a dick whose right about everyone being wrong. I am but a nerd who over reacts when his toys don't offer what's promised.



Thank you for your reply Jesse. If there is anything else you want to know about the problem, I'd gladly post about it. And I also apologize for no offering enough information. I was led to believe (mostly by gamespot) that my problem (Not my individual problem, the NPC felix not talking) was under some kind of review already.

[zacrobmer]

TsoBadGuy wrote...

When I overdraft my bank acount I get penalized. When Bioware sell's you something that doesn't work, NOTHING happens. You get pissed, you won't buy the next DLC, but you're not important enough to matter.

I realize Dragon Age is a new game, but there is no support tab for a game the DIRELY DIRELY DIRELY needs it. 

I know this is stupid to ask, because it implies Bioware gives a damn. But if you're not gonna even have a support tab, maybe a refund tab. It's CLEAR YOU CANNOT SOLVE my problem in a timely fashion.

You made a great game, but all I think while I'm playing it now is. "Wow, me and tons of people are getting screwed. And Bioware HAS NOOOOO SUPPORT! NONE!

Keep in mind that this is a Peer support forum, as stated by the sticky at the top of the page. Bioware personell like Jessie replying to a thread is very uncommon. The search function also is very lacking and given the number of threads that pop every few minutes a post can disappear very quickly. 

So when you post a thread that is purely a rant, do not be surprised if you do not get a reply at all, or one telling you to stop whining. One thing on these forums appears to remain constant, you will be treated as you act.

I did read your other post that you cannot speak Felix, and it sounds like for some reason your game is not recognizing the DLC as being active. That thread has a sound fix. You may also want to make sure that your are logged in (in game) and that  the login matches the one you registered with, make sure the DLC shows 100% in the DLC tab in game. Other then that I can only suggest you go through the fixes listed in the "DLC" sticky above.

EDIT: do you by chance have a save game just before speaking to Felix?  It may very well be that you were an ass to him and he will not give you the right dialoge, DLC or no some of the companions will not follow you if you do not complete all the steps. May be true for Shale also.

Modifié par zacrobmer, 25 novembre 2009 - 06:21 .

[TsoBadGuy]

Oh and the refund tab is just for company credibility. Half these nerds (including myself mostly) would feel a lot more at eased if we didn't feel trapped with DLC that didn't work right away.

When I'm playing an RPG I put myself in the main character's shoes. And it's harder to lose myself in the game when I'm worried about something I paid for in game not working right. (<---- Root cause)

Another alternative to the some form of refund tab would be something like an insurance tab. You don't actually pay for the content unless you can pre-determine it will 100 percent work.

I realize how incredibly idealistic (stupid) I'm being. But this isn't about getting as much DLC as you can out there. This is customer service.

Trust on this as well, as soon as posts started coming in about fixes for my problem. I would buy the DLC right back. I believe anyone who enjoys Dragon Age half as much as I do would.

However, I'm no fool as to the business side. Not entirely anyways. Refunds mean more manpower making them happen, as would some form of insurance. Perhaps more than is worth.

Modifié par TsoBadGuy, 25 novembre 2009 - 06:32 .

[TsoBadGuy]

Yes, I get the point. My rant was highly self-indulgent and out of place. And while I can say I posted before to no avail that doesn't exactly make me look much better. And I am thankful for those of you who saw through my rant and addressed the problem as best you could.



When you say that thread has a sound fix, is that somehow tied to Felix no being able to talk? Or rather, having DLC sync with the game?



And I come from games that require quick saves every 2 seconds. Who plays Fallout without quick saving? So to answer the question about me having a save before Felix, nope. I have 2 saves in Ostagar before learning how to quick save



I'll be more concise and less self-indulgent when I need help in the future. It's just being polite doesn't make me feel better

[zacrobmer]

TsoBadGuy wrote...

When you say that thread has a sound fix, is that somehow tied to Felix no being able to talk? Or rather, having DLC sync with the game?

I was refering to the reply by  "Delameko" but it appears that you have since replied back that you had already tried that fix.

TsoBadGuy wrote...


And I come from games that require quick saves every 2 seconds. Who plays Fallout without quick saving? So to answer the question about me having a save before Felix, nope. I have 2 saves in Ostagar before learning how to quick save

Oh yeah I hear that. However, I also do a proper save at least once an hour or at the start of a new area, boss mob etc.

F5 is a dear friend but I had been burned way to many times (Oblivion) where I quicksaved for several hours only to learn  that I had previously broke a quest or forgot to talk to X NPC or get X item usually with the last real save hours behind. Like you said "Back in Ostragar". A combo of both in personal opinion is the way to go.

You may want to try load one of those OStragar saves and get far enough that you can speak with Felix again just to test the "pissed him off" theory. But that may be a few hours out of your way. Other then that all I can recommend is the DLC sticky fixes.

[Excirial]

Glad to see this is now a constructive thread rather then a rant, so i think i it might be a good time to return so i can possibly lend a hand (Ill just forget that PM ). When you state that the character will not talk to you, does that mean you will not even see any form of response? And as imporant, can you still access the respective DLC area's in the game?

There are some known problems where downloaded content just de-aths which removes any items from that package. Problems include characters losing items, zones being reset to pre-DLC status and party members being untalkable to. It can cause some funny bugs when man already completed part of the DLC as it suddenly half-resets which can cause all forms of quirks.

Did you notice anything else being odd? Perhaps any DLC items that disappeared or any other oddities regarding the DLC that doesn't function as it should? If it de-authed as i suspect any content from that DLC package should cease to function properly. For example, The Stone Prisoner causes shale to malfunction while also resettings items and the respective zones.

[Fernando Melo]

You're sort of implying it, but can you confirm whether you purchased Stone Prisoner, or used a code to get it? And for which platform are we talking about?



Can you also confirm if Stone Prisoner is listed in the downloadable content screen (off main menu)? Does it show up in the DLC tab of the in-game Journal? Do you get an active quest for it in the Journal?



If you're on the PC, try disabling the active dlc, then re-saving your state, and then re-enabling it...

- save your game somewhere else besides Sulcher's Pass (e.g. party camp)

- exit game to main menu

- in the downloadable content screen off main menu, click on the installed tab

- click to remove the check box that says 'enabled' for Stone Prisoner

- go back to main menu and reload your save game, choose 'force load' if you get a pop up saying you need Stone Prisoner

- from within the game, save again

- exit to main menu, repeat above and re-enable Stone Prisoner in the installed content

- reload your game, travel to Sulcher's Pass.



Are you able to talk to Felix now?

[TsoBadGuy]

@Zacrobmer. Rather than go to an old save I re-rolled a mage. And will seek to test that pissed off theory very soon. (Alternative just became a warden, I'll probably update this very subject within the hour.) And I'll definitely save proper every now and again. Quick save ruined me pretty bad in Fallout 2. Tried to pick pocket the Four Horsemen, but instead quick saved myself into an area with a non-working exit. Rrrrrrage.



@Excirial. Thanks for being open minded, I do apologize for the message. But when people generalize my problems for me I never don't over react. Nerds and double negatives.... anyway.



When I put my cursor over Felix and right click, the cursor reacts, but the NPC just stands there. I hope that clarifies what you mean by a form of response. Now as far as de-athing goes. I believe I have all my items that were promised to me from promotional codes, and after force loading the problems remained about the same. Unless de-athing can happen some other way.



And my other DLC has been authenticated and works fine. I've completed Warden's keep. Haven't gone back to make sure I can access DLC specific things (Stash box, new merchants, etc., etc.) but as far as I can tell there are no other oddities besides Felix not responding in any way.



@Fernando Melo I've tried force loading and other things like what you said, however, I have never saved a file that was force loaded. I purchased stone prisoner and the platform is PC. I am currently in the middle of testing the first theory. But I can say I have it in my quest log, and the DLC shows up as installed. I will try exactly as you say and post my results.



And if it's not too much trouble to ask, could I have possibly pissed off Felix to the point of him not talking to me? I just don't believe it.



Thank very much for all your support. I very recently learned that my copy of Dragon Age DID in fact come with a key for Shale. But I bought it. I feel stupid but at least it went towards a good game, that will hopefully be working up to snuff very soon.

[TsoBadGuy]

@Fernando



I just tried what you suggested with no success. Thank you for your support.

[TsoBadGuy]

Well, for any one with anyone with a problem identical to mine I have good and bad news. Good news is the DLC will work if you start a new save. The bad news: (If you haven't figured it out already, and you probably have.) You have to start a new save. It turns out you can speak to the man in such a way that will prevent him from talking to you. I remember the dialog clearly now that I heard it a second time not 2 minutes ago.



Whatever I said on my Rogue prevents me from speaking to Felix to proceed with the DLC. However, on a Mage fresh out of the first city, I had no problems.



Now back to the refund tab, an idealistic thought that might never happen. But it would be nice to see a refund option available (even if at some small fee) for dumb, over eager people who assumed since they got a pre-order version they didn't have Shale.



So yes. I am fail. And if you over accommodate failures they just make you fail more. But if you have a small failure that is amendable you make people feel not so dumb.

[DevaWinblood]

Actually, I think I can tell you what the problem is. Not how to fix it as I have a problem report on this filed with the official site and several threads here.



1) DLC for Stone Prisoner is installed fine

2) I spoke with Felix before I owned Stone Prisoner. Sulcher's Pass was present and I did not realize it linked to DLC until after I spoke to Felix.

3) I downloaded the DLC and installed it.

4) I go to Sulcher's Pass and Felix has an Exclamation mark over him but, he will not actually let you speak to him. There is also no trigger or anything to let you proceed.



Felix is present with/without the DLC so, he is actually in the main game build. I suspect a flag was set while I/We spoke to him. When the DLC is then installed for some reason the flag is not reset and it will not allow him to speak to us. If we knew the flag there might be a console command we could use to reset this.



As to work arounds. There are workarounds but, I don't know if we are missing anything.



You can run the game with the flag to enable debug mode.

You can type ~ to activate the console (though cannot see it)

You can type runscript zz_shl_debug and press enter



This will launch a dialog that will let you set flags and warp to the village.



I have personally gotten as far as that dialog. I didn't run it because, I didn't want to miss anything. I think that I may not miss anything and it is a workaround. I am however, having the same problem as you I believe.



There are several threads on this that link to threads with more detail on the console mode. If you do a search on Felix you'll find several others I have posted in. I don't have the link to the best thread for this here.

[DevaWinblood]

As to Bioware responding. I am a long time Bioware fan. This is the only product I've seen this little posting on help and solutions from Bioware. I believe that is primarily due to the support seeming to be on the Electronic Arts side more than the Bioware side this time around. I know a number of people at Bioware and know they want the best products, best support, and best community for their products. I simply see this as an example of one that Electronic Arts has taken more of a hands on approach to. I do not see them doing as good a job at it as Bioware does when it is in their hands. Hopefully, this will change.

[Fernando Melo]

@ TsoBadGuy - hmm, we'll look at that closer as appears to be a bug. You shouldn't be getting into a state where he won't talk to you. Sorry about that.



As for paying for Stone Prisoner and then finding the code - if you contact EA support (granted, I know they are busy - I would recommend phone or chat vs email if you can set the time aside) they should be able to refund or otherwise work something out for you.



@DevaWinblood - In fairness, there's a lot more going on behind the scenes. We have quite a few folks lurking through the forums daily and filing bugs internally which gets worked into our patch process. Not as many folks posting though, so I guess it is fair to say visibility appears lower than in past titles. The way social is setup and the volume of folks on here makes it challenging to keep that visibility up 24/7.



Also, it's been great to work as closely with a group like the EA customer service as we have been able to. Without them there is no way we would be able to support all our players worldwide directly and in so many languages. Having them as part of our support effort allows us to be able to do what we do best and that is focus on getting fixes done, and making more great games.

[Veitsknight]

I have played Dragon Age 5 times, and on two of those run throughs, a dlc failed to work. During my first run, Honnleath did not appear after Sulcher's Pass. And on my third run, Soldier's Peak did not appear on the map. Any ideas??

[DevaWinblood]

@Fernando Melo: No worries. I know a lot of people from Bioware and know how hard you huys work to foster the best communities possible. Thus, I did suspect there was a lot going on behind the scenes that we were unaware of.



@TsoBadGuy: I bit the bullet and tried the work arounds that can get Stone Prisoner working for now. Here is what I did. I hope it helps you out.



How to fix Felix in Sulcher's Pass - I do not know if some things may be



missed by doing this but, when you cannot get Felix to speak to you these



are the steps.



1) Create a shortcut to DAOrigins.exe with debug mode enabled flag. Run



Dragon Age by using that shortcut.

a) Go to your Dragon Age install directory and into the bin_ship folder

Right Click on daorigins.exe

c) Click on Copy

d) Go back to your Desktop and Right click

e) Choose Paste Shortcut

f) Now right click on that shortcut

g) Click on Properties

h) In the TARGET box it should end in daorigins.exe" add a space after the quotation mark and add -enabledeveloperconsole

i) Click OK

j) You can now use that shortcut to launch the game and the console mode will be accessible.

2) Save your game before doing the following so, you can always revert back



to what it was before doing this.

3) Press the ~ key (pronounced Tilde) This initiates a console window



which you cannot see.

4) Start typing the following: (As soon as you start typing a lot of debug



info will appear at the top of the screen and will vanish after you type the



following and press enter)

runscript zz_shl_debug

5) Set the Plot Flag to HAVE COMMAND WORD

6) Warp to location. Choose SHALE OFFER. This will give you the quest.

7) Warp to location. Choose Village of Honnleath.



I tested this and it seems you can do most of the quest. I did note that I can use the command word on Shale right away and if you want to play this the way it was intended I think you are actually supposed to quest for the word. I am still doing the quest so, cannot say much.



So, I know the SHALE quest and Honnleath did not come up if I warped to SHALE OFFER without setting the Command Word. However, you could also simply try warping straight to the Village of Honnleath and see what happens.



This is obviously not a permanent fix. It is simply providing what those of us in the community have put together. Hopefully, and official fix will be forthcoming that will not make this necessary.

[The Megabuck]

no offense to any, but If I have to go through this much trouble, to FIX something that I PAID for, it obviously wasn't worth it. Looking forward to a patch! Thanks!

[TsoBadGuy]

Thanks for all your ideas everyone. The debugging steps aren't beyond me, but at the same time I don't think I'll be playing my old Rogue anymore anyways. I was trying to be evil with him from the start but I couldn't let my hot elf wife get plowed for 40 sovereign. Then I started telling most people to go away, except Morrigan, and told Felix at Sulcher's pass SOMETHING to make him not talk to me.



Looking back a few other things might've thrown that off. Like having Levi coming with you to Soldier's Peak WHILE trying Sulcher's pass.



@ Megabuck I agree, but Dragon Age is different.



On my Mage I have Shale now. I'm just surprised the DLC was so short, granted is a new character. But still, all I did was save some dude's daughter. If DLC didn't work still I'd have more to say about the debugging steps (The ones I didn't try anyways)



thanks all again