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Can't download DLC


2 réponses à ce sujet

#1
Domnuxx

Domnuxx
  • Members
  • 1 589 messages
I downloaded ME3 but when I try to download From Ashes and N7 Collector's Edition Materials I receive the following error: 

File Not Found.
There is an error with the download service.Please try again later.
Error: 7049:404

Has anyone else encountered this?

Modifié par Domnux, 02 mars 2012 - 07:48 .


#2
Joe Hegarty

Joe Hegarty
  • BioWare Employees
  • 119 messages
Hi,

We're currently investigating this problem.

Thanks

#3
Joe Hegarty

Joe Hegarty
  • BioWare Employees
  • 119 messages
 Hi All,

For those experiencing problems downloading DLC can you please follow the steps below to help us identify the cause of the problem:


1) Attempt to download the DLC as normal
2) When it fails, close Origin by right clicking it in the system tray and selecting "Exit"
3) Navigate to your Origin Logs Folder
     Windows Vista / 7:   C:\\ProgramData\\Origin\\Logs 
     Windows XP:  C:\\Documents and Settings\\All Users\\Application data\\Origin\\logs 
4) Email the Client_Log.html file located in that folder to OriginLogs@ea.com 


Many thanks!

Modifié par JoeHegarty, 04 mars 2012 - 04:12 .