26 réponses à ce sujet

[sinewav]

I pre-ordered my copy of ME3 through Amazon Digital and they're allowing us to pre-load the game today (much like Origin it seems, yay!).  I am having an issue after I activate the game on Origin where it tries to install the game using the files from Amazon's package but I get an error  (will try to reproduce and post here later) that an error occurred and to try again later.  

Now I'm at a point where I can download the game from origin if I want but I just pulled the files from Amazon's site (almost 10GB) and would not want to waste bandwidth downloading it twice. 

Is there something going on with either Origin or is there a step I am missing?  Any insight or suggestions would be appreciated, thank you. 

[Kersca]

I'm having the same issue

[seph22]

I ordered from amazon, used my keys on origin then downloaded everything from origin itself (DLC+Game+bonuses etc) worked fine

Can't help you with amazon download but as i said the origin one worked for me and i bought it from amazon.

[HellsinGas]

solution for me. click that "gear" button above and click reload my games, after that my pre-load was available.
Just finished my pre-load.

Modifié par HellsinGas, 02 mars 2012 - 09:57 .

[Banex423]

I had this issue with origin games and amazon in the past, what you need to do is go to origin games under program files, create a folder named Mass effect 3. Then what you need to do is open the folder that you downloaded from amazon and there should be Zip archive named Masseffect 3 just extract that to the folder that you just created in origin games. Then restart origin.

[82JiminyCricket]

Having the exact same issue.  I restarted orgin and the preload is available now, but I already downloaded the dang thing, I don't want to do it again.

If a Bioware rep says that just extracting the file to a new folder in origin will work, then I'll do that, but I'd like to confirm that with someone from Bioware first..

Modifié par 82JiminyCricket, 02 mars 2012 - 11:05 .

[sinewav]

Thank you @Banex423 a ton I followed your steps as described and after restarting Origin the install option was indeed available. The game installed and is waiting for the release date unlock so it looks like I'm good. Will bring this to Amazon's attention as it's not mentioned anywhere on their site.

[nekogunner]

I also purchased from amazon. But like some of the others guys here, I just copied and pasted my key into Origin. It unlocked the game and is downloading now as of this post (at 12% currently) with no problems.

[kylie shepard]

thanks banex! after downloading it all from amazon i didn't want to have to do it again. i followed your steps (make folder, unzip the zip) and restarted Origin. this time it had 'install' in place of 'download' and one click on that was all i needed to do. downloading it a second time will probably work too, i suppose, but this is a lot faster.,

[PSUHammer]

How did you guys get your key? I keep getting an error when trying to run the pre download EXE. It says "finding server" then immediately errors out with an unknown error. I can't even download it on Amazon. Can I get the key?

[Ragnin]

Banex423 wrote...

I had this issue with origin games and amazon in the past, what you need to do is go to origin games under program files, create a folder named Mass effect 3. Then what you need to do is open the folder that you downloaded from amazon and there should be Zip archive named Masseffect 3 just extract that to the folder that you just created in origin games. Then restart origin.

I just wanted to point out that this works, however if you changed where you install your Origin games then you need to create the Mass Effect 3 folder in there. After that the steps are the same as Banex423 has.  You can find out where you are installing your games under the settings option in Origin (click on the little Gear tab to find the settings). 

This may help some, who like me never had a Origin Games folder in Program Files and creating one didn't help solve the problem install problem.

Also you can find out your CD keys by going to your amazon.com account and looking under your "Games & Software Library".  It should have your Mass effect 3 pre-order there and your keys should be listed there as well.

Modifié par Ragnin, 03 mars 2012 - 01:00 .

[82JiminyCricket]

Ragnin wrote...

Banex423 wrote...

I had this issue with origin games and amazon in the past, what you need to do is go to origin games under program files, create a folder named Mass effect 3. Then what you need to do is open the folder that you downloaded from amazon and there should be Zip archive named Masseffect 3 just extract that to the folder that you just created in origin games. Then restart origin.

I just wanted to point out that this works, however if you changed where you install your Origin games then you need to create the Mass Effect 3 folder in there. After that the steps are the same as Banex423 has.  You can find out where you are installing your games under the settings option in Origin (click on the little Gear tab to find the settings). 

This may help some, who like me never had a Origin Games folder in Program Files and creating one didn't help solve the problem install problem.

Also you can find out your CD keys by going to your amazon.com account and looking under your "Games & Software Library".  It should have your Mass effect 3 pre-order there and your keys should be listed there as well.

Ok, so where exactly do you make the ME3 folder?  I have both an 'Origin' folder and a seperate 'Origin Games' folder under my Program Files(x86).  I have the ME3 Demo in my 'Origin Games' file and the demo works, so I'm guessing it should go in there, but I just want to clarify so I don't mess this up, lol.

Also, is it nessasary to put the entire ME3 download into the file or just the unzipped big file?

Modifié par 82JiminyCricket, 03 mars 2012 - 01:55 .

[GraysonJ507]

I'm having the same problem but my origin won't open up at all.

[Ragnin]

Ok here are the steps if origin is giving you the can't install game error and wants you to redownload.

1. Have the download from amazon (around 10 gigs)
2. Try to install and get error (You will have redeemed your key and everything. You should now have Mass Effect 3 tied to your account).
3. Close Origin and go into your Program Files Folder (may be the x86 if you have 64bit) and locate the folder called Origin Games (ignore the one called Origin).**
4. Create a Folder called Mass Effect 3 inside Origin Games**
5. Open the amazon Mass effect 3 download folder (should have several files and folders, ignore them) and extract the "masseffect 3.zip" into the mass effect 3 folder you just created. The Mass Effect 3 folder inside of Origin Games should now contain several folders and files.
6. Relaunch Origins and it should have changed from needing to download to "ready to install"

** This step is different if you have changed where Origin installs your games at. For example I changed mine to install into a directory called Games in my C: Drive. If you did that then you create the Mass Effect 3 folder in whatever directory Origin is installing your games at and not in the Origin Games folder.

Modifié par Ragnin, 03 mars 2012 - 04:50 .

[Bryy_Miller]

Any of you managed to download From Ashes?

I have everything else installed.

[Ragnin]

yes, i closed origin after installing and when i opened it again later it updated mass effect and installed From Ashes. I also made sure to redeem my rifle preorder code that amazon gave me. I don't know if that made a difference.

[BioBlast010]

Thanks to all for posting. I was having the same issues with Amazon. The process explained here got me to a download (another lengthy download) from Origin.

[Zardtee]

i got a DirectX ERROR can't install the game. Anyone know how to fix this.
I go and manually install a DirectX that download from an Origin and got Error in the end , process reverted.

[82JiminyCricket]

Ragnin wrote...

Ok here are the steps if origin is giving you the can't install game error and wants you to redownload.

1. Have the download from amazon (around 10 gigs)
2. Try to install and get error (You will have redeemed your key and everything. You should now have Mass Effect 3 tied to your account).
3. Close Origin and go into your Program Files Folder (may be the x86 if you have 64bit) and locate the folder called Origin Games (ignore the one called Origin).**
4. Create a Folder called Mass Effect 3 inside Origin Games**
5. Open the amazon Mass effect 3 download folder (should have several files and folders, ignore them) and extract the "masseffect 3.zip" into the mass effect 3 folder you just created. The Mass Effect 3 folder inside of Origin Games should now contain several folders and files.
6. Relaunch Origins and it should have changed from needing to download to "ready to install"

** This step is different if you have changed where Origin installs your games at. For example I changed mine to install into a directory called Games in my C: Drive. If you did that then you create the Mass Effect 3 folder in whatever directory Origin is installing your games at and not in the Origin Games folder.

Thanks muchos.  I'm all installed, including both DLCs I can install right now.

Follow these steps peoples if you're having this issue.  And email Amazon so they know to have better instructions.

[zBobG]

When unzipping the file, 7-zip found an error - unsupported compression method for the (/support/readme/) leeme.txt file.

Maybe that's why the Amazon install method did not work.

After unzipping the leeme.txt file was empty (0 bytes). I don't think that's a problem but I just substituted the (already uncompressed) leeme.txt file found in the Amazon (/support/readme/) folder. I'll also note that the two files have slightly different names, the one in the zip has an accent mark over the "e", I kept the name found in the zip (when unzipped) and just pasted the text from the file in the Amazon folder into the file in the (now uncompressed) install folder.

After restarting the Origin app, the icon showed "ready to install" but I didn't even press the button, a couple of seconds later the button went gray then disappeared (It might have briefly said "ready to play"). I redeemed the M55 and it didn't need downloading, it was already installed (meaning it was part of the main game download). The two DLC items (Collector's Ed. and From Ashes) then downloaded automatically.

Still, the Art and Soundtrack items say "unreleased". Probably not available till release day.

[JohnDoe]

Just quick question, this preloading from amazon is only for those who bought the digital version?

[82JiminyCricket]

zBobG wrote...

I redeemed the M55 and it didn't need downloading, it was already installed (meaning it was part of the main game download).

I was wondering about that, how do we redeem the M55?  I have the product-key for it, but I have no clue how to redeem it.

[zBobG]

To redeem a code in the Origin app:

Run Origin, sign in.
At the top right side of the Origin window you should see a "cog" (a gear) next to your name. Click it, in the list you should see "Redeem Product Code", click that.

[Sovfalcon]

The above advice works.  Extract the Amazon zip to a new "Mass Effect 3" folder in "Origin Games", restart Origin, and it has it ready for install.  Thanks to all above, saved me a lot of hassle.

JohnDoe wrote...

Just quick question, this preloading from amazon is only for those who bought the digital version?

I would assume that if you're getting a physical copy, all of this is entirely sidestepped on account of not needing to download anything.  I've had some experience with physical copies and steam games, I'd assume Origin works along similar lines.

[Witty_Remark]

Ragnin wrote...

Ok here are the steps if origin is giving you the can't install game error and wants you to redownload.

1. Have the download from amazon (around 10 gigs)
2. Try to install and get error (You will have redeemed your key and everything. You should now have Mass Effect 3 tied to your account).
3. Close Origin and go into your Program Files Folder (may be the x86 if you have 64bit) and locate the folder called Origin Games (ignore the one called Origin).**
4. Create a Folder called Mass Effect 3 inside Origin Games**
5. Open the amazon Mass effect 3 download folder (should have several files and folders, ignore them) and extract the "masseffect 3.zip" into the mass effect 3 folder you just created. The Mass Effect 3 folder inside of Origin Games should now contain several folders and files.
6. Relaunch Origins and it should have changed from needing to download to "ready to install"

** This step is different if you have changed where Origin installs your games at. For example I changed mine to install into a directory called Games in my C: Drive. If you did that then you create the Mass Effect 3 folder in whatever directory Origin is installing your games at and not in the Origin Games folder.

Thank you sooooo much! 

I have a terrible internet connection so it took me days just to get the digital deluxe downloaded the first time! This saved me from having to download it all over again through Origin. Allow me to be a little dramatic and say you guys are some lifesavers on this forum.

 

Would've killed me to wait even longer than launch day!!!