120 réponses à ce sujet

[The-Madpaddy]

No codes for me and i preordered it about 6 weeks ago,i havent bought a SINGLE game from origin without some problem and i have around 10 of them.The only reason i keep buying from them is i want all my games in one place from one source,and if you live in the UK the live chat is hardly ever an option as it seems they are only live during US hours.How the hell they can keep messing things up is beyond me.

Modifié par The-Madpaddy, 09 mars 2012 - 02:16 .

[EightDeer]

Australian here, pre-ordered the Digital Deluxe on Origin, no codes yet as of 20:45 on the 9th of March.

[Nakorson]

I don't know if the people who preordered on origin will receive a code or if it will be automatically added to their library. But if it is a code and anyone is willing to give their code away for a small sum, please pm me. 

[Runibl]

Saw this on the EA help site, mentioning that it may take a few days after release before getting the email:

http://help.ea.com/a...der-bonus-items

"If you pre-ordered Mass Effect 3 via Origin in order to receive the M55 Argus Assault Rifle and AT12 Raider Shotgun, you will receive an email to your Origin Account address with codes to unlock this content. Please check your inbox rules and spam filters if you're not seeing it. Also, please note that delivery of the email may take up to a few days after your regional Mass Effect 3 release date. We thank you for your patience."

[habitak]

There will be code. KoA also had codes

[NoX1ous]

I'm contacting support through e-mail, might switch to web chat if I don't get contacted within a few hours. I'm playing Mass Effect 1 & 2 again, so I'm not too fussed about missing out on it, but if you delay it for too long they might throw a fit about "waiting too long".
Mail shouldn't take days... If I were to purchase it through Steam I'd get the codes in an instant, but they decided not to work with Steam. The least they should do is provide the same service seeing as they are getting more money because I'm working with them directly now.

[DrHarvey12]

I've bought the standard edition through the Origin Beta client and so far have not received an email with any of the pre-order DLC I am supposed to receive.

I did read that the codes might only go out in the next few days but it sounds as though some people who pre-ordered using Origin and from the UK have already received their codes!! I don't understand why some of us might therefore have to wait a few days!

Just phoned up the EA helpline and "surprisingly" their Mass Effect 3 system is down at the moment so they are unable to see what is going on with my account!!!!

Considering I've taken a day off work I'm not particularly happy about this. I just hope that the next person I speak to is able to provide slightly more help than the first one was. Has anybody else had any joy getting them to confirm DLC unlock codes in the UK this morning?

[colossus7777]

Hello Im UK and I preordered STANDARD game as it was advertised as "pre order now and get all pre order items" on Origin. I have got no items. I contacted EA live support and spoke to Masood who now states I am entitled to NOTHING because I bought standard version of the game. Now its awfully convenient that though the internet tells you standard version should entitled you to AA-12 and M55 the official site is unavailable http://masseffect.wi...i/Mass_Effect_3 -- wow what are the odds of that? Can anyone confirm please

Modifié par colossus7777, 09 mars 2012 - 11:32 .

[colossus7777]

DrHarvey12 wrote...

I've bought the standard edition through the Origin Beta client and so far have not received an email with any of the pre-order DLC I am supposed to receive.

I did read that the codes might only go out in the next few days but it sounds as though some people who pre-ordered using Origin and from the UK have already received their codes!! I don't understand why some of us might therefore have to wait a few days!

Just phoned up the EA helpline and "surprisingly" their Mass Effect 3 system is down at the moment so they are unable to see what is going on with my account!!!!

Considering I've taken a day off work I'm not particularly happy about this. I just hope that the next person I speak to is able to provide slightly more help than the first one was. Has anybody else had any joy getting them to confirm DLC unlock codes in the UK this morning?

Im the same shoes as you, including the taking the day off work part.

Modifié par colossus7777, 09 mars 2012 - 11:09 .

[ichobi]

From UK, preordered Digital Deluxe and have received nothing either.

[colossus7777]

Ive sent complaint to origin, i have linked this thread as its quite quickly booming with complaints over these mis advertising issues

Modifié par colossus7777, 09 mars 2012 - 11:31 .

[mystupidmouth]

I finally got around to using the live chat, waited 5 minutes, once connected I explained the issue and got the codes in about 3 minutes. I preordered the digital deluxe pc version

[Nakorson]

Okay since it's confirmed that there will be codes. I'm repeating my offer to pay for a code for this dlc. pm me if you're willing to sell.

[colossus7777]

Hi all,
Ive complained to EA regarding misadvertising, siting links stating where the consumers are lead to believe there are 4 pre order codes, and the fact that the official website is mysteriously down, and they have replied back to me with all codes for AT12, M55 & N7. Redeemed, checked in game and all worked

For your info again
I am in UK and pre-ordered Standard Edition (£34.99) on Origin Beta. Now I'm satisfied as I was in tesco earlier and saw mass effect for £27, sitting there thinking to myself why did I spend £8 more on origin just to be made an idiot out of.

Wish the rest of you luck

[Tobywoby]

colossus7777 wrote...

Hello Im UK and I preordered STANDARD game as it was advertised as "pre order now and get all pre order items" on Origin. I have got no items. I contacted EA live support and spoke to Masood who now states I am entitled to NOTHING because I bought standard version of the game. Now its awfully convenient that though the internet tells you standard version should entitled you to AA-12 and M55 the official site is unavailable http://masseffect.wi...i/Mass_Effect_3 -- wow what are the odds of that? Can anyone confirm please

I had the exact same experience (I'm a North American customer.) I am going to leave the names of the representatives (if they're even real names and not just handles/aliases) out because it's a public forum... but if anyone from BioWare or EA cares to contact me I can provide them, along with transcripts that I saved mostly because of just how UNREAL this experience was.

I preordered ME3 on Origin. When the game launched on March 5 I didn't have my preorder codes yet but I decided to be patient. By the next morning I went on to Origin live chat. The representative told me that 'some customers are having this issue', they're sorry, etc, and to 'wait until the game is fully launched' and I'd receive my preorder codes. I asked what 'fully launched' meant since, well... the game had launched. He said when it launches in all regions, not just mine. Ok, so that means waiting a few days until March 9 for the Euro guys. Not a problem. Sucks, but I can live with that.

Today, March 11, 2 days after Euro release and nearly a week after my preorder and region's release, I still had not received any codes or word from EA. So going on to Origin live chat again...

and I now have to argue with the representative that the pre-order bonus even EXISTS. No joke. This went on for almost half an hour, with him claiming that since I ordered standard retail edition I "was not entitled to any DLC. That is Collector's Edition only." I tried my best to clarify with him that I was not talking about the CE-exclusive armour or free From Ashes DLC, but strictly the M55 assault rifle and raider shotgun that were preorder bonuses with all Origin editions of ME3. The cherry on top was when he linked me the *current* origin store page for ME3 and said "See? No DLC for standard edition." WELL OF COURSE THERE'S NO MENTION OF PREORDER BONUSES ANYMORE, THE GAME IS LAUNCHED! (Sorry for the caps, but man this was the height of frustrating run-arounds.) I tried to pull up the preorder page from the ME3 official website (and I mean official, not wiki) to stay reasonable and show him exactly what I was talking about... and conveniently the page is gone. Luckily I dug up Chris Priestly's official post on ME3 preorder bonuses (
http://social.biowar...index/8918403/1 ) and linked it to the Origin representative. He then ignored me, and 'hung up' on me so to speak, after which I was transferred to a different representative and had to start this process all over again.

The new guy at least doesn't question the existence of preorder bonuses or my entitlement to them (thankfully?). Instead he tells me to 'please wait some time for the DLC to unlock in game.' How this will happen magically is beyond me when I haven't received any codes to redeem and my BioWare Social profile shows that I don't have any DLC associated with my account (other than From Ashes... yes... I like Protheans so I paid for it...) I asked how long 'some time is.' He tells me 24-48 hours. Obviously at this point I'm smelling some... bovine doo-doo... since that's a rather arbitrary 'please go away' number and pretty much what the very first guy told me on March 6 to make the problem go away. I told him I wasn't buying it since I'd been given this run around earlier in the week and to please just generate some new codes for me. He assures me 'not to worry' and just to 'contact us back' if the DLC doesn't magically appear. Riiiiight, after March 6 guy told me the same and I have to waste an hour being told to go away and come back to dealing with this? I say again no dice, and he again assures me 'it will automatically unlock in 2 weeks.' ??? Wait what??? 2 weeks??? And automatically???

If you've made it this far in my wall of text then we've got:
1st rep March 6: Just wait a few days until March 9
2nd rep March 11: Preorder bonus for Origin standard edition does not exist. Disconnect with no 'bye', 'sorry', or 'I'm transferring you
3rd rep March 11: Just wait 24-48 hours then come deal with our runaround again
3rd rep March 11, 5 minutes later: Just wait 2 weeks and it will resolve itself via automagic... if not then come deal with the runaround again

I didn't give up and told him that it was unacceptable for me to pay for a product and not receive it until 2 weeks later or have to come back and deal with them for an hour AGAIN... and asked again for them to please just generate me some codes so we can all just resolve the issue and be done (which I had been asking all along for over an hour at this point.) Finally he relented and added the preorder bonuses to my account.

This is by far the worst customer service experience I have ever had since dealing with cell phone contracts when I was a teenager. I'm ashamed to say that every dealing I've ever had with Activision/Blizzard/Valve has blown this out of the water. I had a hard time believing some of the horror stories from personal friends when dealing with Origin support on Battlefield 3... but I get it now.

I've been a BioWare fanatic since KOTOR, and have purchased every game they made (even SWTOR) and a fair amount of the DLC. I've recommended them to friends with a zealous fervor. I even felt a bit of the Canadian pride. What happened to you guys? You used to be the cool guys out of Edmonton/Montreal...

I have no choice but to keep Origin installed for now in order to play the game that I purchased. But unless and until BioWare/EA gets their act together and starts taking their customers seriously, I'm done. I will not purchase a single BioWare or Origin game again. Fin.

Modifié par Tobywoby, 12 mars 2012 - 12:40 .

[crainger]

I had some trouble getting all my pre order content also. The first EA rep I spoke to told me the pre order stuff (Argus etc) was for multiplayer and will unlock later, when I told him he was mistaken he said he would disconnect the chat if I 'carried on insisting'. I asked to speak to someone else and he disconnected and flagged my ticket a 'ghost call'. I waited and started again. The second rep asked for my ID, verified I what I was entitled for and gave me a code. I tested it, he confirmed it and all was good. I guess you need to keep trying for a different rep who knows what to do with pre order DLC.

[ElJorgeLoco]

I don't know if anyone has had Gamestop codes.

I installed the N7 Arsenal Pack, but the items are not showing up for some odd reason.

[crainger]

As we don't have Gamestop in Australia the Arsenal pack came with my Origin Digital Deluxe, but still as a separate code and it redeemed and showed up in game. If you don't have the Valkyrie and Defender armor I'd speak to a EA rep. Seems to be the fastest way to resolve DLC problems.

[ElJorgeLoco]

Do you recommend speaking with the "live support" folks? I pretty much got bot responses and queries.... also circuitous questions.

[Heliosas]

I didn't get the Origin exclusive stuff with my DD edition either. I got everything else though.

[Wolfskins]

For some absolutely absurd reason, I just recieved my e-mail with the Origin pre-order codes LAST NIGHT (I'm in ON, Canada & bought the Collector's ed. game for PC).

The e-mail subject line was "EA STORE is now Origin Store! - Your Mass Effect 3 N7 Collector's Edition Pre-Order", so I guess you guys still waiting for codes could be on the lookout for an e-mail with that subject line.

I got sick of waiting the day after the game was released in my region though, and made EA customer support give me the pre-order codes (the codes I got yesterday are different). First time I went with live chat, and it was disasterous. Like a lot of other people here experienced, the guy was obviously just reading responses off a script, and even gave contradicting responses. Then my support case was closed, even though I had updated it to indicate that my problem had NOT been solved.

Second attempt worked: I filled out my EA support form, directing it under "Account/Registration" problems, and opted to have them e-mail me a response. Got a response with the DLC item codes the next day. I'm not sure if I got lucky, or if the e-mail support guys are usually more knowledgeable than the live chat guys. It's probably worth a shot for people getting nowhere with live chat, though. Good luck.