167 réponses à ce sujet

[SatoChan]

unlocking as i type! and recieved my code in my email! cant wait!

[SatoChan]

unlocking as i type! and recieved my code in my email! cant wait!

[s4nder]

I also sent an e-mail to EA customer support with details of the gray start button issue. Hopefully with more people contacting them on the matter they'll eventually get around to fixing it. At this point I'd happily take a refund and order from Steam instead though. I've bought three games through EADM and have had problems with two of them. 67% failure rate is pretty good for EA though .

Edit: I got a quite fast reply that recommended me to lower security settings in Internet Explorer (the EADM and IE are apparently connected somehow), scan for spyware, disable firewall and anti-virus software.

Sadly, none of this worked and the start button remains gray. I can also download other games like Mass Effect fine from the EADM. I sent them a reply, asking specifically about the "url not found" error in the log, maybe that will shed some light on this.

Modifié par s4nder, 03 novembre 2009 - 07:23 .

[Lord i64man]

My DDE just finished unlocking and now is extracting. So even though I am here in Germany, I am lucky. I don't understand why EA and Bioware don't do a world wide release. I will be enjoying the game tonight

[f4n4t1k3r]

EDIT: now its finally available -> nice

Modifié par f4n4t1k3r, 03 novembre 2009 - 07:56 .

[galactusgr2]

Still no answer from the eacustomer support...

[wariusek]

pre load is up for me and other guys from Poland

[Garrett00]

I have contacted ea, they said that the problem is in my connection, so i ordered a trial game for testing, and of course the green button is right there, i can download that without any problem... The problem is at ea.

[s4nder]

Garrett00 wrote...

I have contacted ea, they said that the problem is in my connection, so i ordered a trial game for testing, and of course the green button is right there, i can download that without any problem... The problem is at ea.

That pretty much means they don't know what's wrong. If the button doesn't go green at release I'm rebuying the game off Steam and forgetting about EA Store.

[damadorPL]

KapiCFC wrote...

It looks like they have some problems with German and Polish versions. I am not sure about other languages but it seems that majority of people who bought english version already downloaded or downloading the game. And of course there is no apologies or explanations. Well I'll wait another day and if I won't get the game for EA Store, I'll get it either form the store or Steam. Anyone knows if can I get Polish version of Steam, even with subtitles?

in fact polish geramn and frace box version was delayed a 2 weeks because of the ... no special reason given ( logistics or so ) i live in Pl but ordered deluxe english version - already installed/unlocked game with  key that ea sent in email now its 12 hrs left from their email ( in 48 hrs i should get other codes ) and play

hope that they will sent it before 11 AM CET 

[smore006]

Is there any update on the inactive 'Start' button yet? I have the same problem, contacted the EA support, saying ALL other games in EADM can be downloaded just fine, so it's not a connection issue. So far no answer...What did i even expect...?

[Syrellaris]

11 hours for me =/

[smore006]

Syrellaris wrote...

11 hours for me =/

Apparently we are talking about different 'issues' here. My problem is that i can't even start preloading, you seem to have preloaded the game and waiting for it to unlock. I'd be very happy if i had 'only' the problem of waiting... 

[Syrellaris]

I dont know smore, it might be related to your country, but you could have contacted ea support.

[Knut Are Mykland2]

11 hours, or gmt+1 at november the 5th at 01:00.

well I have to work before I can play the game.

(I work at night)

[smore006]

Syrellaris wrote...

I dont know smore, it might be related to your country, but you could have contacted ea support.

That's what i did...thought i wrote it in my first post here..? 

smore006 wrote...
Is there any update on the inactive 'Start' button yet? I have the same problem, contacted the EA support, saying ALL other games in EADM can be downloaded just fine, so it's not a connection issue. So far no answer...What did i even expect...?

[Garrett00]

smore006 wrote...

Syrellaris wrote...

I dont know smore, it might be related to your country, but you could have contacted ea support.

That's what i did...thought i wrote it in my first post here..? 

smore006 wrote...
Is there any update on the inactive 'Start' button yet? I have the same problem, contacted the EA support, saying ALL other games in EADM can be downloaded just fine, so it's not a connection issue. So far no answer...What did i even expect...?

I wrote my last mail to them 17 hours ago, about that, no answer. It could be country restriction, sure, but why the hell they didn't tell us before, or tell us now? Greatest support ever.

[Idrisguitar]

im in the UK have just preloaded and im guessing i cant install or anythign yet right?



anyone else in the UK confirm this? its basically preloaded and now give me no other option so im guessing i wont be able to install until the day it unlocks.



also when will i get the redeem codes for the bonus items and warden's keep (bought the DDE)

[smore006]

Y'know what, i'll be dancing (well, not quite) from joy if i find out that they simply disabled preloads for certain countries in order to cater the bigger markets better. I'd be totally okay with that but then, really, why not just tell us?

We're quite used to this kind of 'service' around here, the least EA could do is being honest.

[smore006]

Idrisguitar wrote...

im in the UK have just preloaded and im guessing i cant install or anythign yet right?

anyone else in the UK confirm this? its basically preloaded and now give me no other option so im guessing i wont be able to install until the day it unlocks.

also when will i get the redeem codes for the bonus items and warden's keep (bought the DDE)

If you have preloaded, count yourself lucky and be assured that unless something terrible happens, you'll be able install the game on Friday 0:00.

Did you get the mail with the codes for the items and Warden's Keep as well? I got only one code (for the game) in the order confirmation mail and i ordered the DDE too. That said, i've already registered that code on this site all right. But don't know anything about the rest...

[s4nder]

Garrett00 wrote...
I wrote my last mail to them 17 hours ago, about that, no answer. It could be country restriction, sure, but why the hell they didn't tell us before, or tell us now? Greatest support ever.

Where are you from? It seems like people with the inactive start button problem are from countries in the GMT+2 time zone. Maybe EA really is restricting preloading in some countries but I agree that they should have told us.

Modifié par s4nder, 04 novembre 2009 - 01:53 .

[Garrett00]

s4nder wrote...

Garrett00 wrote...
I wrote my last mail to them 17 hours ago, about that, no answer. It could be country restriction, sure, but why the hell they didn't tell us before, or tell us now? Greatest support ever.

Where are you from? It seems like people with the inactive start button problem are from countries in the GMT+2 time zone. Maybe EA really is restricting preloading in some countries but I agree that they should have told us.

I'm from Hungary. GMT+1

[smore006]

 Finally i got something what (kind of) confirms that there are country restrictions.
See (part of) my chat conversation with EA support below:

Dylan: If the button is not active then it means that pre-load is not active yet. I suggest that you try again after some time. [07:03:19 AM]
: are there any country restrictions applied? I know that in Germany, England and several other countries the preload is active. [07:07:59 AM]
Dylan: The preload hasn't been active in few countries yet. [07:04:19 AM]
: is there any chance you could tell me which countries are these? [07:09:13 AM]
Dylan: I am afraid we do not have the list, but for those where it hasn't released, it would be up soon. [07:05:39 AM]
: I'm located in Slovakia and have friends in Hungary too, none of us has been able to start preloading yet [07:10:42 AM]
Dylan: That means it's not active for your region yet. Please try again after some time. [07:06:41 AM]

Here's hoping we'll get there soon™...

[Idrisguitar]

s4nder wrote...

Garrett00 wrote...
I wrote my last mail to them 17 hours ago, about that, no answer. It could be country restriction, sure, but why the hell they didn't tell us before, or tell us now? Greatest support ever.

Where are you from? It seems like people with the inactive start button problem are from countries in the GMT+2 time zone. Maybe EA really is restricting preloading in some countries but I agree that they should have told us.

same hgere.

got the serial number and have registered the game fine on this website.

hopefully the redeem codes for the content will come in an email friday or something.