184 réponses à ce sujet

[beastly_divizion]

During the mission on Eden Prime, As part of the 'From Ashes' DLC, I get a constant, Repeatable crash, After viewing the 'video' in the lab, When  Sheperd's eyes turn green, And he gets 'the signal'

This crash happens EVERY time, WITHOUT fail, At the EXACT SAME point!

The game freezes as soon as I regain control of Sheperd, And if I alt+tab, I get the following message:
"Mass Effect 3 has stopped responding"

The specifics of  the crash are as follows:

Problem signature:  Problem Event Name: APPCRASH  Application Name: MassEffect3.exe  Application Version: 1.1.5427.4  Application Timestamp: 4f46d052  Fault Module Name: MassEffect3.exe  Fault Module Version: 1.1.5427.4  Fault Module Timestamp: 4f46d052  Exception Code: c0000005  Exception Offset: 0001e883  OS Version: 6.1.7601.2.1.0.256.4  Locale ID: 3081  Additional Information 1: 0a9e  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789  Additional Information 3: 0a9e  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

DXDiag:
Time of this report: 3/6/2012, 03:46:25       Machine name: *Intentionally left blank*   Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)           Language: English (Regional Setting: English)System Manufacturer: System manufacturer       System Model: System Product Name               BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10          Processor: Intel® Core™ i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz             Memory: 8192MB RAMAvailable OS Memory: 8168MB RAM          Page File: 2764MB used, 5402MB available        Windows Dir: C:\\Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.01.7601.17514 64bit Unicode
     Card name: NVIDIA GeForce GTX 570       Manufacturer: NVIDIA          Chip type: GeForce GTX 570           DAC type: Integrated RAMDAC         Device Key: Enum\\PCI\\VEN_10DE&DEV_1081&SUBSYS_35131458&REV_A1     Display Memory: 4064 MB   Dedicated Memory: 1248 MB      Shared Memory: 2815 MB       Current Mode: 1920 x 1080 (32 bit) (60Hz)       Monitor Name: Generic PnP Monitor      Monitor Model: BenQ GL2240         Monitor Id: BNQ7887        Native Mode: 1920 x 1080(p) (60.000Hz)        Output Type: DVI        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2umDriver File Version: 8.17.0012.9573 (English)     Driver Version: 8.17.12.9573        DDI Version: 11       Driver Model: WDDM 1.1  Driver Attributes: Final Retail   Driver Date/Size: 2/10/2012 12:13:00, 17642816 bytes        WHQL Logo'd: Yes    WHQL Date Stamp:   Device Identifier: {D7B71E3E-53C1-11CF-8D52-1F151FC2C535}          Vendor ID: 0x10DE          Device ID: 0x1081          SubSys ID: 0x35131458        Revision ID: 0x00A1 Driver Strong Name: oem6.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section035:8.17.12.9573:pci\\ven_10de&dev_1081     Rank Of Driver: 00E62001        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 

I have only provided the 'relevant' sections of my DxDiag, However, If more is needed, I would be happy to provide it.

I will be attempting a redownload and install now, As I do not wish to ruin my ME3 experience with this ridiculous crash.

[AndreaLemur]

I have been having this same problem. I've lowered my graphics settings, updated my drivers, and closed all other background programs.

Any solution would be welcome. In the meantime, I'll just revert to my save prior to the mission, I guess...

[Eberict]

Exact same problem over here. Hoping for a swift patch to this problem.

[packardbell]

Same issue, right after the cutscene.

[Sheytan]

same problem here

My specs

| GA-X48T-DQ6 | Intel  Q9650| 8GB DDR3 | 2x Powercolor 6970 | Windows 7 Ultimate x64 |

Sigh i don't have a save prior to the mission  , have to restart the entire game

Modifié par Sheytan, 05 mars 2012 - 10:42 .

[RaduM]

Try this : as the cutscene ends, camera pans back to your shepard and you regain control of shepard, press ESC to enter menu/exit game menu repeatedly 2-3 times.

Might work.

[martinta1989]

You Sir. Should receive a medal

Thanks, it worked.

RaduM wrote...

Try this : as the cutscene ends, camera pans back to your shepard and you regain control of shepard, press ESC to enter menu/exit game menu repeatedly 2-3 times.

Might work.

[don-mika]

same problem

Сигнатура проблемы:
Имя события проблемы: APPCRASH
Имя приложения: MassEffect3.exe
Версия приложения: 1.1.5427.4
Отметка времени приложения: 4f46d052
Имя модуля с ошибкой: MassEffect3.exe
Версия модуля с ошибкой: 1.1.5427.4
Отметка времени модуля с ошибкой: 4f46d052
Код исключения: c0000005
Смещение исключения: 0001e883
Версия ОС: 6.1.7601.2.1.0.256.1
Код языка: 1049
Дополнительные сведения 1: 0a9e
Дополнительные сведения 2: 0a9e372d3b4ad19135b953a78882e789
Дополнительные сведения 3: 0a9e
Дополнительные сведения 4: 0a9e372d3b4ad19135b953a78882e789

RaduM wrote...

Try this : as the cutscene ends, camera pans back to your shepard and you regain control of shepard, press ESC to enter menu/exit game menu repeatedly 2-3 times.

Might work.

Modifié par don-mika, 06 mars 2012 - 12:02 .

[kingtrouble]

I'm having a similar problem in the DLC. Every time right after the prothean ask about the beacons and grab you it freezes and crashes.

[Aeduz]

I heard there's a problem when you try and look at the cut scenes in a certain order.
There is 2 of them. Find the other and look at that 1, and then the other that was making you crash.

[kingtrouble]

Tried it both ways. Sadly both ways cause a crash for me. No new weapon for me

[Thomas Abram]

We are currently looking into this issue - If you could let us know which gender, class, weapon(s) and armor you were using at the time that would be of great assistance.

Thanks!

[FawkMSN]

Play it in windowed mode, then you can switch it back after the cutscene

[Kmead15]

Thomas Abram wrote...

We are currently looking into this issue - If you could let us know which gender, class, weapon(s) and armor you were using at the time that would be of great assistance.

Thanks!

I had the same issue here. Male, Infiltrator, whatever the n7 sniper rifle is, unsure about armor, but it was mostly N7 parts. In addition, it was only one video causing me to crash (the one with the flashback scene that would have occured first). The other scene worked just fine, and once it was complete I could go back to the other console that was causing the crash earlier and it would work perfectly. Don't know if this is relevant, but the EXP I got for the flashback was enough to make me move up a level.

[Seliam]

I was experiencing this problem as well, immediately following the "Pod Data" cutscene and conversation in Lab 6. I was finally able to prevent the crash by bringing up the Command HUD as soon as the conversation ended, holding it paused for a couple seconds before releasing.

Male Shepard, Adept.  Only using Vindicator, wearing all N7 armor with standard helmet.  This character originated in ME1, and was imported into ME2 before being imported again to ME3.

Modifié par Seliam, 06 mars 2012 - 02:39 .

[Cataya]

I'm experiencing this crash as well.

Female infiltrator, am there with Garrus (and Liara ofc).
I'm wearing the standard armor and the Mantra 2 sniper rifle

Edit: I did what Seliam suggested (press shift to bring up the HUD the SECOND you gain control over your Shep) and it prevented the crash. Yay

Modifié par Cataya, 06 mars 2012 - 02:53 .

[maxulic]

Thomas Abram wrote...

We are currently looking into this issue - If you could let us know which gender, class, weapon(s) and armor you were using at the time that would be of great assistance.

Thanks!

Running into the same issue too.

Male Soldier, carrying Vindicator I and Predator I, wearing N7 armor.

I am wondering if this doesn't happen when you have found both locations for the pod data, I tend to explore the whole area before taking care of objectives that could lead to a premature departure hence both were appearing as mission objectives.

Seliam wrote...

I was experiencing this problem as well,
immediately following the "Pod Data" cutscene and conversation in Lab 6.
I was finally able to prevent the crash by bringing up the Command HUD
as soon as the conversation ended, holding it paused for a couple
seconds before releasing.

And this workaround indeed works, thanks! Holding it for a few seconds avoids the crash.

Modifié par maxulic, 06 mars 2012 - 03:00 .

[Warp92]

RaduM wrote...

Try this : as the cutscene ends, camera pans back to your shepard and you regain control of shepard, press ESC to enter menu/exit game menu repeatedly 2-3 times.

Might work.

[Confirmed] This works, but still don't know why the game crashes in that scene o.O
Gender: Male
class Infiltrator

[FenixBlaze]

Yea, I have same problem as everyone.

Gender - Male, class - Infiltrator, Weapons - Sniper and SMG

Will try that pan/esc trick in the mean time!

[Packetdancer]

Gender: Female
class: Vanguard
Loadout: the same as above poster

That said, this actually seems to happen with every class; none of my friends have NOT had this crash if they're running in either Fullscreen or Windowed (Borderless). As noted above by another poster, playing through that discussion in Windowed mode (or changing the rendering state by hitting Escape repeatedly immediately after the scene) seems to work.

[Juan Pazos]

Soldier, save imported from ME1 to ME2 and then to ME3.
Have Liara (with custom appearance no.2) and Garrus (with custom appearance no.3) in squad.

Part N7 armor, one piece of Hahne-Kedar (legs). Helmet on.

My game is crashing DURING the vids, so sadly none of the workarounds above are working. 
(tried windowed, tried shiftshiftshift, esc esc esc, etc...)

I also don't have a save game before hoping into the mission, so I am completely stuck and I don't want to have to restart the whole game and have to ignore that DLC which was part of my Digital Deluxe edition. : (

Pls help! 

[Juan Pazos]

I see that there is an update for the DLC in Origin, will try that one.

[Kazimir]

I am having the same issue after watching the video. This whole deal is pretty awesome. Unclear save import function. Broken DLC that I paid extra for. I love ME but common guys.

[ZzDarKzZ]

Sir RaduM , thank u a million times.