169 réponses à ce sujet

[Theminimanx]

I wonder if it has something to do with Origin not remembering that you ordered something. When I go to the Origin client and I look at my order history (located under the gear in the top right), there isn't anything there, but I have ME3 CE in my library. Could people check if they have the same situation?
For the record, European costumer without an e-mail so far, and money has been subtracted from my bank account.

[javierabegazo]

I still haven't recieved my Shotgun raider code yet either. Is the email that it comes in is a separate email?

[Chrysantemum]

javierabegazo wrote...

I still haven't recieved my Shotgun raider code yet either. Is the email that it comes in is a separate email?

You always get your code for pre-order items in a separate mail when you pre-order something in Origin. Most recently, I got my pre-order weapon pack for Kingdoms of Amalur in a separate mail about two hours after the game unlocked.

Everything I ordered on Origin, the mails with the pre-order codes always arrived and mostly around the time/date of unlock. The only occasion it went wrong was with DA:O two years ago when I got my code for Shale about a week after release, but I never had any problems with any other games I pre-ordered.

Modifié par Chrysantemum, 06 mars 2012 - 08:07 .

[SoniZero]

javierabegazo wrote...

I still haven't recieved my Shotgun raider code yet either. Is the email that it comes in is a separate email?

I'm in the same boat as you. I haven't received any email regarding the Raider shotgun. The EA rep I spoke with said the code for the Argus may unlock both weapons...but I'm not so sure. If it doesn't he said to call them back. I'm tired of getting the runaround from EA. How hard is it to email me a code for the Shotgun?

[Rustedknight]

I have the DDE with Origin. I got two e-mails. One confirming that the purchase was made and the other with my pre-order DLC codes in it.

[Viper371]

Jesse.Reid wrote...

Hey guys, just want to confirm. The problem is that you don't have the actual code yet? Or that you aren't able to enter the code here on the Social website?

I'll answer for myself:
No code yet.  I received the receipt from Origin yesterday night, around 12:15, saying I could play the game, with my serial number, my order ID and product ID.  However, there is no redeem code.

I have e-mailed EA tech support early this morning, no response yet.

[Eain]

Jesse.Reid wrote...

Hey guys, just want to confirm. The problem is that you don't have the actual code yet? Or that you aren't able to enter the code here on the Social website?

If we were supposed to get the code in our email, then... I don't have the code.

[Pordis Shepard]

I got an email yesterday for the M55 Argus Assault Rifle. The game showed up today.

[Sanunes]

I pre-ordered a physical version of the game from Origin myself and no code for the shotgun. What bugs me is I pre-ordered from Origin because I wanted the shotgun more then the GameStop bonus.

[Quietness]

First 12 hours to wait, than longer, End of Day if that.

[BrotherCorvid]

I never received an email with pre-order codes either. I pre-ordered my physical copy CE back in October, and when I didn't have a pre-order code I assumed that the Origin client would automatically take care of it. No such luck though.

[aerchethis]

Jesse.Reid wrote...

Hey guys, just want to confirm. The problem is that you don't have the actual code yet? Or that you aren't able to enter the code here on the Social website?

I have not received the code for AT12 raider shotgun. Got only the code for the Argus rifle last night. Preordered N7 collector's edition (360) from origin website

[SidNitzerglobin]

So for those of you who have both, you definitely got separate codes via email and they show up as separate items in the Origin client and/or on BSN?

Origin support guy I have on the phone right now seems to think that the code for the DDE should have unlocked the Argus and the Raider. Then again he also keeps asking me to go to the Downloadable Content option from the in game menu which doesn't seem to exist (for me anyways)...

Modifié par SidNitzerglobin, 06 mars 2012 - 09:04 .

[Chromie]

Jesse.Reid wrote...

Hey guys, just want to confirm. The problem is that you don't have the actual code yet? Or that you aren't able to enter the code here on the Social website?

I don't have the preorder codes at and they don't show up BSN either. Collector's Edition/Digital Deluxe do however.

And can you answer this? 
http://social.biowar...index/9635882/1 

[SidNitzerglobin]

OK, after ~20 minutes on the phone customer service manually generated the individual codes and I was able to redeem them via BSN.

The guy I talked to was actually very helpful, just seems like the process for unlocking the pre-order items wasn't communicated very well to customer service in general.

[BloodyTwix]

SidNitzerglobin wrote...

OK, after ~20 minutes on the phone customer service manually generated the individual codes and I was able to redeem them via BSN.

The guy I talked to was actually very helpful, just seems like the process for unlocking the pre-order items wasn't communicated very well to customer service in general.

Oh.
I don't like the idea of 20-minute long distance call one bit.
Do they still have a support chat or something? Any other contacts?

[Brother Takka]

Well i hope i get all my pre-order unlock codes for my DDE that I got Via origin, I only got it for all the N7 Defender and N7 weapons pack. But I'll want what I've payed for.

[BrotherCorvid]

BloodyTwix wrote...

SidNitzerglobin wrote...

OK, after ~20 minutes on the phone customer service manually generated the individual codes and I was able to redeem them via BSN.

The guy I talked to was actually very helpful, just seems like the process for unlocking the pre-order items wasn't communicated very well to customer service in general.

Oh.
I don't like the idea of 20-minute long distance call one bit.
Do they still have a support chat or something? Any other contacts?

They do.  I just got off of it.  It took about 25 minutes, but they got me the two codes I never received with no hassle.  Check the Customer Service section on the Origin website and click the "Talk to a Game Advisor" link.

[Quietness]

RobotWalk wrote...

BloodyTwix wrote...

SidNitzerglobin wrote...

OK, after ~20 minutes on the phone customer service manually generated the individual codes and I was able to redeem them via BSN.

The guy I talked to was actually very helpful, just seems like the process for unlocking the pre-order items wasn't communicated very well to customer service in general.

Oh.
I don't like the idea of 20-minute long distance call one bit.
Do they still have a support chat or something? Any other contacts?

They do.  I just got off of it.  It took about 25 minutes, but they got me the two codes I never received with no hassle.  Check the Customer Service section on the Origin website and click the "Talk to a Game Advisor" link.

Or you can be put on hold for 10 minutes and than be hung up on. Than when you go to select to talk to someone again it will no longer have people available for the call................ !@)#(*!@#)(^!@*!#@$

[DRUNK_CANADIAN]

ORIGIN QUALITY LOLOLOLOL

Preordered from EB like a boss!

[BloodyTwix]

RobotWalk wrote...

BloodyTwix wrote...

SidNitzerglobin wrote...

OK, after ~20 minutes on the phone customer service manually generated the individual codes and I was able to redeem them via BSN.

The guy I talked to was actually very helpful, just seems like the process for unlocking the pre-order items wasn't communicated very well to customer service in general.

Oh.
I don't like the idea of 20-minute long distance call one bit.
Do they still have a support chat or something? Any other contacts?

They do.  I just got off of it.  It took about 25 minutes, but they got me the two codes I never received with no hassle.  Check the Customer Service section on the Origin website and click the "Talk to a Game Advisor" link.

Thanks.
Strangely, the only contact options there were the phones and "email me".
Hope they'll respond...

[Quietness]

EA Phone Number : "Call us at 1-650-628-1001 from 7:00am-7:00pm PST, seven days a week.". Im on hold right now. Best i guess if you are in NA and have a good long distance plan.

[Sister Goldring]

I haven't got any codes yet either for my Origin DDE.

I was told earlier on by EA help that the activation codes would be sent out when the game was available for preload which was about a week ago now.

My game unlocks tomorrow in Australia and I it doesn't look like any further emails are coming. I'm not really sure what to do now 'cause the talk to an advisor button isn't working on my machine any more!

Modifié par Sister Goldring, 06 mars 2012 - 10:35 .

[Quietness]

I called in and after a bit guy generated me codes. Stated that it was a billing issue due to the banks taking ~48 hours after order is delivered to process payment. They apparently have a system error that randomly disconnects people on hold so make sure they do not put you on hold.

[Tyson-666]

I haven't received my pre order code either, I hope that they will be sent out during the comings days, I live in sweden so it may be because the game has not released here yet..  It clearly says that you get the Warfare gear pack when pre ordering from origin (some guns and the N7 armor) so I hope that they don't mess up.