169 réponses à ce sujet

[Knubbsal]

melisma wrote...

Have any European players received their preorder codes from Origin yet? I tried contacting support to ask when they would come but they were useless.

edit: Got the codes now, well, an hour ago apperently. Didn't see it since it was in my spam mail.

/apologize to EA.

Modifié par Knubbsal, 08 mars 2012 - 02:51 .

[Batviper]

I still haven't received any codes for my pre-order items,I pre-ordered through Origin.I am now trying to contact support through live chat.

[Batviper]

Here's my experience with live chat:

You are now ready to chat with Pramod Kumar.
Pramod Kumar: [/b]Thanks for contacting EA Help! My name is Pramod Kumar how may I help you?
you: [/b]Hello
you: [/b]I still haven't received my pre-order codes for Mass Effect 3,my game unlocks tomorrow.
Pramod Kumar: [/b]May I know the preorder code?
you: [/b]You mean the purchase code that was mailed to me?
you: [/b]****************
you: [/b]This my order code
you: [/b]That was setn to me after I pre-ordered
you: [/b]Are you there?
Pramod Kumar: [/b]Yes
Pramod Kumar: [/b]sorry for delay response.
you: [/b]No porblem.
you: [/b]problem*
Pramod Kumar: [/b]may I know the name of preorder item code that you want?
you: [/b]I am checking through Origin now,I haven't been able to memorize them yet.
you: [/b]I will just copy-paste to be sure
you: [/b]Take
Earth back with the exclusive N7 Warfare Gear, which includes the N7
Defender Armor, N7 Valkyrie Assault Rifle, and M55 Argus Assault Rifle
and Origin Exclusive AT12 Raider Shotgun.
you: [/b]Are they seperate or will I receive a code for just N7 Warfare Gear and have them all with one download?
Pramod Kumar: [/b]May i know the email id please?
you: [/b]Of course;*************
you: [/b]This is the mail which is associated with my EA/Origin account.
Pramod Kumar: [/b]Thanks for providing information. 
you: [/b]You are welcome.
Pramod Kumar: [/b]I would like to inform
you that we can provide the code of M55 Argus and Raider
Shotgun But the promotion of N7 Warfare is not run by the origin.
you: [/b]So when will I get those?
Pramod Kumar: [/b]Please allow me some time to work on your issue. 
you: [/b]https://help.ea.com/article/how-to-download-mass-effect-3-dlc-in-origin
you: [/b]It clearyly states that I should receive a mail which contains codes for these pre-order DLCs
Pramod Kumar: [/b]Here is the code of M55 Argus:- *************** and the code of Raider Shotgun  **************
you: [/b]Aren't these supposed to be sent out by mail?
Pramod Kumar: [/b]Please try to redeem this code in origin.
you: [/b]I
already did.Thanks for the codes.I was just asking,aren't these
supposed to be sent my e-mail?And when will I receive the code for the
N7 Pre-order items?
Pramod Kumar: [/b]I am sorry the  N7 Pre-order items promotion was run by the different retailer so it' not possible for us to provide it.
you: [/b]What
do you mean different retailer?It clearly states on Origin that I will
receive these items when I pre-order it through Origin.
you: [/b]And in the article I posted above it says that I will receive all these codes by e-mail which wasn't sent to me at all.
Pramod Kumar: [/b]Actually that promotion is not run by the origin.
you: [/b]So who will send the codes to me then?
you: [/b]I want what I payed for.
you: [/b]It's the N7 Defender Armor and N7 Valkiyrie Assault Rifle.
you: [/b]Valkyrie*
you: [/b]Hello?
Pramod Kumar: [/b]Yes
Pramod Kumar: [/b]I am going to provide the code as exception for you.
you: [/b]Exception?
you: [/b]I bought this game through Origin,it is clear EA handles these items for Origin customers.
Pramod Kumar: [/b]Please try to use this code of N7 warafre:*****************
Pramod Kumar: [/b]Actually this promotion was run by the gamestop retailer.
you: [/b]Well I didn't buy it through gamestop.
you: [/b]Origin store states I should be getting the N7 Warfare Gear which includes M55 rifle N7 Rifle and N7 Armor
you: [/b]also AT12 shotgun
you: [/b]now you have given me two seperate codes for the shotgun and the rifle
you: [/b]now you have given me the n7 warfare code
you: [/b]which already includes m55 rifle
you: [/b]you could have just given me the code for the n7 warfare gear and the shotgun
you: [/b]Is there anyway we can remove the M55 Argus Assault Rifle from my DLC since I already have it with n7 Warfare pack?
Pramod Kumar: [/b]I am sorry there is no way to remove that.
you: [/b]You guys seriously have no idea what you are doing,but thanks anyway.

At least I have all my DLC now,but I have two DLCs for M55 Argus now,though I have two Soundtracks for PC on BSN too .These guys seriously don't have any idea what they are doing.This man tells me that N7 Warfare Pack is handled by gamestop.Seriously?!I didn't but it tyhrough gamestop,gamestop doesn't exist where I live,I bought it through Origin so EA is supposed to send me the codes.

No way I am using Origin for any games other than EA games.Steam is much much better with this sort of stuff.

Edit:Well I had the rifle removed by another representitive,I had to wait 20 minutes though.But this one was very knowledgable and solved it quickly.They really need to hire more people like him .

Modifié par Batviper, 08 mars 2012 - 04:55 .

[Batviper]

Knubbsal wrote...

So it's release day and got the "you can play now"-email from EA. I expected the codes to be sent by now. I have all DDE items and even the KoA demo items and facebook packs, but no sign of the promised warfare gear, raider and argus.

And there's another odd thing. Origin now says I bought the game on 2 March, while I bought it 22 January. Why would this be changed?

It says the same thing for me.Friday, 2 March 2012,I bought it at 29 February.

[melisma]

Here's my experience with live chat:

I can't even get onto live chat :/ I only get the option to email them.

[majeeek]

Of course they said Gamestop handled that, you were talking to US support and that's true there.

[Trypticon2008]

Yay received an e-mail with all 3 codes in it this afternoon from Origin.

[zicolofoo]

Rapture1983 wrote...

If you purchased it via Origin they should send you an email with the codes.

That's how I got mine at least.

You should check with the vendor that you bought the game from if you purchased ME3 elsewhere.

Did you get the AT12 Raiden Shotgun??

[zicolofoo]

Trypticon2008 wrote...

Yay received an e-mail with all 3 codes in it this afternoon from Origin.

3 codes? for which 3 items?

[shunjalo]

I talked to Origin support two days ago and they told me we (Europeans) should be getting the codes today, March 8. Still waiting for mine.

[Habi33]

shunjalo wrote...

I talked to Origin support two days ago and they told me we (Europeans) should be getting the codes today, March 8. Still waiting for mine.

Same, still waiting for the items also. Would be nice to have them before the game unlocks.

[Childofbaahl]

Just got my 3 from the origin live chat (M55 Argus Rifle, AT-12 Shotgun & N7 Warfare gear (which in the details actually includes the M55 anyway)

[zicolofoo]

Childofbaahl wrote...

Just got my 3 from the origin live chat (M55 Argus Rifle, AT-12 Shotgun & N7 Warfare gear (which in the details actually includes the M55 anyway)

Is your game PC or console? I think many console players do not get the AT-12 shotgun, including me.

[Dansayshi]

Got 1 code, havnt received my 2nd code yet though, but amazon states that it'll be released @ 9th.

[Childofbaahl]

zicolofoo wrote...

Childofbaahl wrote...

Just got my 3 from the origin live chat (M55 Argus Rifle, AT-12 Shotgun & N7 Warfare gear (which in the details actually includes the M55 anyway)

Is your game PC or console? I think many console players do not get the AT-12 shotgun, including me.

Yeah - The AT-12 Shotgun is a PC exclusive

[Ducktail]

Childofbaahl wrote...

zicolofoo wrote...

Childofbaahl wrote...

Just got my 3 from the origin live chat (M55 Argus Rifle, AT-12 Shotgun & N7 Warfare gear (which in the details actually includes the M55 anyway)

Is your game PC or console? I think many console players do not get the AT-12 shotgun, including me.

Yeah - The AT-12 Shotgun is a PC exclusive

The shotgun wasn't advertised as PC Exclusive.

[The Enforcer OS]

Chris just said that codes should still be going out. I hope it wasn't oversight in reference to consoles...

http://social.biowar...3/index/9692457

[majeeek]

shunjalo wrote...

I talked to Origin support two days ago and they told me we (Europeans) should be getting the codes today, March 8. Still waiting for mine.

Well they are some hours behind us, so it'll still be the 8th for them when we wake up.

[Batviper]

majeeek wrote...

Of course they said Gamestop handled that, you were talking to US support and that's true there.

Well I am in the UK region (my country always gets put to UK region because we have direct lines to UK and fast connection),didn't know I was talking to US support.I guess that explains it then.In any case,I have all my DLC now and I don't have to wait for the mail on launch day,that's good enough for me .

Modifié par Batviper, 08 mars 2012 - 10:12 .

[Batviper]

melisma wrote...

Here's my experience with live chat:

I can't even get onto live chat :/ I only get the option to email them.

Sorry to hear that .You can always try mailing them if you don't get your codes though.It used to be that they usually answered mails after a day.Of course this was 8-9 years ago so I am not sure how quick they are now.