372 réponses à ce sujet

[SonicBoom]

Pre-ordered PC digital download version on Origin
Located in USA
Haven't received a code for the Argus assault rifle and Raider shotgun.

[Colonel_Klink_1]

Well I am getting frustrated now. Contacted EA support and was told to go to the store. Went to the store and they told me head office advised it was an EA issue and to contact EA. Just contacted EA and was told to go to the store.

It's like they don't want me to buy their games anymore.

[Vulkan111]

Emailed EB/Gamestop, they sent me a new code two days later which works.

[idev]

my codes (purchased via Origin) were sorted out by EA Support, who seemed to think I should have received them last night when they did some big mailout; I got no such email, though, and they gave me new working ones straight away.

[mlkuhnehnn]

I have the same problem as many others. All of my CE content came in fine, but the pre-order bonus code says it is already used. The Origin store tells me the code is in fact for the pre-order item pack, but that I have to put the code in on the Bioware Social site. I hope someone can figure out what is wrong with the codes, but in the meantime I will just see about a new code from Gamestop.

Which version did you buy:  N7 Collecter's Edition
Where did you buy it: Gamestop; Bloomington, MN; USA
Where are you located (country): USA
Which codes worked so far: The Collector's Edition code that was in the box
Which codes didn't work: The Pre-Order item pack code that was on the reciept

[Yuoaman]

Just keeping this at the top so we aren't forgotten.

[Lord_Usul]

Which version did you buy: N7 Collector's Edition
Where did you buy it (please also include city, country): Australia, Sydney
Where are you located (country): Australia
Which codes worked so far: Game activision key and dlc
Which codes didn't work: Preorder bonus

[Aekrid]

I think i'm just going to try what other people suggested and go back to my ebgames to see if i can get a new code

[DeaconX]

Aekrid wrote...

I think i'm just going to try what other people suggested and go back to my ebgames to see if i can get a new code

On my third attempt, I got a code that works.  Having said that, wow it wasn't really worth it.  The armor and weapons I have in game a few hours in are much better.  But ah well - good luck guys

[Jedi Master of Orion]

Do you need to register with their website to email gamestop for help? Because I've been having troubling find the right place to ask about the code on their website.

[M_e_t_A]

Call EA Games at 1-866-543-5435 and wait until it says to select which game you're calling about, and they should be helpful enough (with a little polite persuasion) I got the warfare weapons pack, the M12 gun code (thats supposed to be if you only bought it and downloaded it fom origin, which I actually technically did(the download version anyways, i still didn't remove the 2nd cd from the cdrom drive.) they might ask to log into your bioware account, but don't be scared about it since they try like HELL to get you what you "NEED and WANT" to have while you play such a sweet game. also DO NOT FORGET about the "Kingdoms of Amalur: Reckoning" demo download which is around 2 gigs download in origin for free, but you will get 2 items that you'll be VERY glad you screwed around and played the game demo for 45 minutes total and YES it keeps count, so minimizing it for an hour or so will NOT work. besides, it's definitely worth it IMO. ask me via pm or here what else you might possibly want to know something about or to get or such.

[M_e_t_A]

double posted, sorry. please remove this if someone sees it.

Modifié par M_e_t_A, 11 mars 2012 - 08:47 .

[Jedi Master of Orion]

So what exactly is the cause of the problem? EA sent out incorrect codes? If that is the case why would Origin recognize the code at first before saying it's an invalid?

[Ellendaire]

Which version did you buy: N7 Collecter's Edition
Where did you buy it: Bol.com, Netherlands
Where are you located (country): Netherlands
Which codes worked so far: The Collector's Edition code that was in the box
Which codes didn't work: The Pre-Order item pack code.

[Yuoaman]

Jedi Master of Orion wrote...

So what exactly is the cause of the problem? EA sent out incorrect codes? If that is the case why would Origin recognize the code at first before saying it's an invalid?

My guess is that they're valid codes, but they're test codes or something. Hopefully this can be sorted out soon.

[Colonel_Klink_1]

Forget it I give up. I e-mailed Gamespot and they directed me to EA. So in total:

-Contacted EA via live chat, sent to store
-Went to store, sent to EA support line
-Contacted EA support line, sent to Gamespot
-Contaced Gamespot support by e-mail, directed back to EA.

Waste of my time.

[Havoc258]

I pre-ordered the Mass Effect 3 N7 Digital Deluxe Edition from Origin and I have yet to receive several of the redemption codes that are included with the purchase, namely: N7 Warfare Gear, M-55 Argus and AT-12 Raider. I was under the impression that these codes would be distributed via email. I have checked spam filters and other folders to make sure; WHY have I not received my codes?

[M_e_t_A]

Havoc, and others pissed about the screwup's EA gives you:
Tomorrow, you will have the chance to call EA Games and after listening to the stupid stuff the girl recording has to say, it'll say press blahblahblah for ME3, to talk to a rep. take this opportunity to express all of your concerns and write down ahead of time the stuff they will be asking for. namely your email address which is a DUH, cuz they are the people who helped me get all my stuff downloaded from the dlc and able to run it, I also have a stupid problem with the From Ashes DLC but im not going to get to that tomorrow when I call them, until i have what I want to say in my mind ahead of time, since the wait time isn't very long, but sometimes (only a few times) have tested my patience. I do not recommend using their stupid as hell "Talk to a game advisor" chat window crap due to the other person you're typing to isn't even able to understand english and is always likely to be a waste of time (and is an outsourcer stealing american jobs) I understand them taking the jobs(which in my public opinion, I cannot say I like or hate it since I'm attempting to be neutral on the whole subject.

Remember that they will always try to help you on that phone, and also remember DAYLIGHT SAVINGS TIME! It might affect you trying to contact them between their hours of 7am - 9pm (i dont know which time zone it is in since I'm too busy with other stuff to actually listen to the recording again at this moment. (yea, i'm lazy, deal with it.)

I got ALL the codes and 2 ME3 Prima Strategy guides, which come as hardback books (they better be hardback for costing me 40 bucks per each of the 2 I got! xD)
There are also codes to view the guide online, but the code is a 1 time use thing, so if someone offers it, TAKE THE DEAL! Since it's completely legal to give them the code, as the page is perforated to take out and hold onto.

Note: if some mod has a hair tickling them about my post then please let me know which you did not like seeing me type and I will edit it accordingly. If you ban me, you will have legal issues headed your way BIG TIME, but lets just play nice on these forums the higher up's have given us to express our words to others with. If any or just ALL of this confuses anyone reading it, my apologies as I have adult autism, and tourette syndrome and obsessive compulsive disorder, which is why I go offtopic and often forget and/or repeat myself when posting. let me know via pm if you want to ask something in specific, and add me as a friend on origin since I like very much talking to people about lots of things regarding various blah stuff.

[Jedi Master of Orion]

To anyone who emailed Gamestop for help, what did you tell them? Did you have to provide the code that didn't work?

[loudenkl]

@Jedi Master of Orion

I emailed GS and told exactly what the issus is and the fact that neither BSN or Origin would authorize the code.
I also included which version and platform that I pre-ordered.

I waiting to hear back from their Premiums department, but I'm hoping to hear something either today or tomorrow.
[ghost]

[jluglue1]

@Jedi Master of Orion

Hello,

I had pre-ordered Mass Effect 3 Collectors edition for PC from EBGames (Gamestop) and was given the Pre-Order N7 Warfare gear code at time of pickup at EBGames. (Burnaby, BC, Canada - Metrotown location)

The code on the card was <<Not Working Code>>. Unfortunately, when I entered it into social.bioware.com/redeem, I got the message that the code had already been used.

I took the code card back to EBGames where they gave me a new card: <<Not Working Code>>. Unfortunately, the I received the same error message when I entered the code in.

I've looked on the Bioware forums and found that this was a common issue.

http://social.biowar...index/9653252/5

The EBGames staff has directed me to you for support and for a new code. Is there anything I need to do to verify anything? Can I get a working code?

Thank you very much.


That's what I typed

[georry]

 I bought the standard version of the game from origin (pre-order).  I am in California (US).

I have not recieved anything regarding the bonuses for pre-order.  I even talked to origin via chat at work, and they basically said there was an error with my account and I should recieve something in the next few days.  That was last week, that they said that.

[eni6m4]

nevermind

Modifié par eni6m4, 12 mars 2012 - 07:09 .

[Kyobo]

Which version did you buy:  N7 Collecter's Edition
Where did you buy it: Gamestop; Redmond WA
Where are you located (country): USA
Which codes worked so far: From Ashes DLC
Which codes didn't work: The Pre-Order item pack code that was on the reciept

[wr3xl3ss]

Which version did you buy:
N7 Collector Edition PC version

Where did you buy it (please also include city, country):
Bought it on my home country, in a local FNAC store

Where are you located (country):
Portugal 

Which codes worked so far:
Things I have:
From Ashes DLC
Mass Effect Comic
Mechdog
Squadmate Alternate Outfit Pack
N7 Hoodie
Digital Soundtrack
N7 forum collection

Which codes didn't work:
I got the code but they have given me the wrong version (PS3 instead of PC) 
N7 Warfare armor, N7 Valkyrie
M55 Argus,

Modifié par wr3xl3ss, 12 mars 2012 - 11:41 .