372 réponses à ce sujet

[Yuoaman]

Bringing this guy back to the top.

[loudenkl]

Update
Just recieved my new codes from Gamestop for the N7 Warfare and they WORK!

[ghost]

[Yuoaman]

"Thank you for pre-ordering Mass Effect 3 - Armor and rifle - PC from GameStop.

For instructions on how to redeem your code please go to GameStop.com/code and locate the title you pre ordered. From there select the system that you pre ordered the game for.



*Please Note: Your Promotion Code is case sensitive and must be entered exactly as it is displayed.

Your Promotion Code is: SOME-CODE-I-GUESS,

Thank you,

Travis
GameStop Customer Service"

Aww yeah.

[ChiroSamai94]

Got my reply from Gamestop as well and my new code worked perfectly.

[sable-hand]

Thanks a ton for the informative forum. I have fired off a few messages in hopes of the same success most of you seem to have found; If not, I suppose I can live without my Warfare pack.

[Aircraftdude]

Which version did you buy: Standard Retail PC
Where did you buy it (please also include city, country): Gamestop, Glendora, California
Where are you located (country): USA
Which codes worked so far: None
Which codes didn't work: Missing the following codes: N7 warfare pack (Defender Armour and Valkyrie AR), AT12 Raider Shotgun, M55 Argus AR.

[MichaelN]

Which version did you buy:I have Mass effect 3 Digital deluxe
Where did you buy it (please also include city, country): North America
Where are you located (country):Egypt
Which codes worked so far:The game code itself
Which codes didn't work:the pre-order bonus code as I didn't receive it

[SilverEyesSE]

Which version did you buy: PC Collector's Edition Retail
Where did you buy it (please also include city, country): GameStop; Calgary, AB, Canada
Where are you located (country): Calgary
Which codes worked so far: From Ashes code, Collector's Edition Materials (inc. Soundtrack) Code
Which codes didn't work: N7 Warfare Gear Code

I called GameStop, they said to call EA. Called EA, they said they can't do anything since it wasn't ordered through them. Called GameStop, they said they couldn't do anything. Got mad, cancelled other pre-ordered games.

[Gen Coraen]

Which version did you buy:  Collectors Edition (edit: PC version)
Where did you buy it (please also include city, country):  EB Games at Winnipeg, MB, Canada
Where are you located (country): Winnipeg, MB, Canada
Which codes worked so far: Collectors edition (Ashes)
Which codes didn't work: "N7 Warfare Gear" for GameStop pre-order.

When I try to redeem my code inside Origin, I get the following message:
Confirm product for <email>:
N7 Warfare Gear
This pack contains the N7 Valkyrie Rifle, the N7 Defender Armor and the M55 Argus Assault Rifle.

But then I click "next" and it indicates an error!
The product code you entered is not valid. Please confirm that the code has been entered correctly. FAQ

Then, when I try to redeem my code at social.bioware.com, I get the following message:
Unable to redeem code.
That code has already been used, and cannot be redeemed again.


The error messages seem conflicting.  If the code is invalid, then how did Origin know what it was for?  And if its been redeemed already (like the website says), then wouldn't Origin tell me the same thing?

Modifié par Gen Coraen, 14 mars 2012 - 01:35 .

[Ben_jamin]

Which version did you buy:

N7 DDE

Where did you buy it (please also include city, country):

Origin, US

Where are you located (country):

United States

Which codes worked so far:

Game works and i recieved from ashed and Amalur armour/weapons etc but none of my pre-order items!

Which codes didn't work:

1: N7 Defender Armor
2: Valkarie
3: Argus
4: Raider

[KroganCmdr]

Still no luck with mine.

[BarrelDrago]

Which version did you buy: Collectors Edition ( PC version)
Where did you buy it (please also include city, country):EBgames Canada
Where are you located (country):Canada
Which codes worked so far:
M55 argus rifle
collector"s edition bonus
Prothean
Which codes didn't work:
N7 Warfare Gear including the N7 defender Armor and N7 Valkyrie Assault Rifle

[MrMammon]

 Which version did you buy:  Preordered retail standard PC version
Where did you buy it (please also include city, country):Gamestop, Springfield Missouri
Where are you located (country): United States
Which codes worked so far: Didn't get codes at all.
Which codes didn't work:  Didn't get any of the preorder bonus codes at all.

Modifié par MrMammon, 14 mars 2012 - 11:25 .

[Thallia_CroGun]

 Which version did you buy: Collectors Edition ( PC version)
Where did you buy it (please also include city, country):GMC.hr, Croatia
Where are you located (country):Croatia
Which codes worked so far:
collector"s edition bonus
Prothean
Which codes didn't work:
Argus rifle

[vasht]

Scylla Costa wrote...

Hi guys,

We are currently investigating the issue.

i dont want to be pushy because i think you guys are dealing with alot of fallout at the moment, but is there any update on this issue?

[ElJorgeLoco]

I redeemed my Gamestop Pre-order code via Origin, and it says it's been "installed"

Since the items are not showing up in-game, I'm going to wager it hasn't actually been "installed"

[chris2365]

Which version did you buy: PC N7 edition
Where did you buy it (please also include city, country): Laval, Canada
Where are you located (country): Canada
Which codes worked so far: From Ashes, Collector's edition items, Soundtrack
Which codes didn't work: N7 Warfare Gear (EB Games Canada)

Modifié par chris2365, 16 mars 2012 - 07:51 .

[NSGM]

Anyone that purchased their copy via Origin online can easily rectify their Pre-Order bonus problem by using Origin's Live Chat function.

Instructions:
Click on the ? Icon to the left of your Origin ID in the Origin window.
Wait for a customer service tech to answer your call.
Clearly explain your problem
"I pre-ordered the Digital Deluxe Edition of Mass Effect 3 through Origin and did not receive valid unlock codes the the pre-order bonuses promised. These include the Raider, Argus and N7 Warfare packs."
The tech will require the following information:
Your Order Number
Your Name and Telephone Number
Information regarding any other downloadable content you received that worked properly., i.e. From Ashes, Collector's Edition Material, etc.


It took my tech about 10 minutes to generate the codes, but he was quite helpful, and it was more productive than posting on the forums. That said, I do not know if the techs are empowered to generate unlock codes for those of you who ordered through brick and mortar retailers (Gamestop, EB, etc).

Modifié par NSGM, 16 mars 2012 - 08:14 .

[Annihilator236]

Hello

Which version did you buy:
Pre ordered N7 collector edition XBOX 360

Where did you buy it (please also include city, country): 
Barkman Computers
30 High Street
Kingston Upon Thames
Surrey
KT1 1HL
United Kingdom

Where are you located (country):
Aberdeen Scotland

Which codes worked so far:
From ashes
onlinepass
normady avatar item

Which codes didn't work:
did not receive N7 warfare pack with argus rifle and defender armour

Thanks,

[Sternitzky]

Which version did you buy:
Mass Effect 3 N7 Collector's Edition PC
Where did you buy it (please also include city, country):
www.thehut.com Pre-Order (England)
Where are you located (country):
Germany
Which codes worked so far:
CE game
From Ashes
Which codes didn't work:
N7 Warfare Gear Pack

Modifié par Sternitzky, 17 mars 2012 - 08:29 .

[BarrelDrago]

do they still look into this treath?

[Sternitzky]

BarrelDrago wrote...

do they still look into this treath?

You mean thread.

Yes, I do hope so. Anything else would be bad for BioWares' reputation.

Customers were promised a preorder DLC for preordering. And I still have that email from www.thehut.com as proof of legitimation. I don't know where the problem is in telling us where and how we can solve this issue.

[Sternitzky]

I have chatted with EA support, and the reason why my preorder code isn't working is that someone else used this code. Very disappointing. But they gave my that email to which the code is now bound. The most possible reason for us is that there are people around who illegitimately misuse our codes (by key generators or other means). There should be an option (especially if you have proof) to unbind these codes or give us new. Poor customer support so far...

Modifié par Sternitzky, 18 mars 2012 - 02:40 .

[Peejee]

Update: Well, it's going on 12 days now? And still I've yet to receive codes for any retail bonus items. Finally jumped on the proverbial bandwagon and got in touch with a game adviser through a chat client.

....

The results were less than satisfactory. So, I'm trying by email this time, see if that works. If anything, it'll be less frustrating. Ideally, anyways. If there was some nebulous cut-off date that I had make my pre-order for the digital deluxe edition by, in order to receive retail bonus items, I'd at least like to know if that's why I haven't gotten anything. In any case, it's safe to say that I'm feeling just a mite tiffed right about now.

[Aramusha]

Update:

Still nothing. I received my copy on the first day and beat it within two weeks. Called EA, EB/Gamestop, and was contacted in-game by a Bioware rep. No result.

Ending was rubbish by the way and this whole preorder fiasco isn't helping. What a massive disappointment.