372 réponses à ce sujet

[Jedi Master of Orion]

There's a lot of people with this problem. Wow.

[Sternitzky]

For anyone who's interested: I started a thread in the EA forums, subject is Fool-proof preorder DLC activation.

http://forum.ea.com/...st/8299966.page

Especially interesting for all people who found out with EA chat support that someone else used the code supposed to be yours.

Modifié par Sternitzky, 18 mars 2012 - 09:56 .

[Linkwill86]

I walked in to GameStop and told them my problem. They gave me a new code and this one works.

[Peejee]

Well now. I try to live chat with a game adviser, and I feel naught but the urge to drink and shoot husks. I send an email, and five hours later, I get my retail codes for my pre-order guns. I feel the urge to shoot more husks. I think I'm gonna go do that now! Next time, I'm just gonna stick to email.

[Sternitzky]

To all having problems: email support is the solution!

• https://help.ea.com/
• Click Talk to a game advisor.
• What product is your question about? (e.g. Mass Effect 3 N7 Collector's Edition)
• Choose Account/Registration.
• Select platform (e.g. PC)
• Click Email Me button.
• Fill out all fields, including keys (Product Code should be main game key and Promo Code should be From Ashes key) and last 8 numbers of your CC. Screenname is the name of your Origin account. And Error Message should be "The product code you entered is not valid.".
• Precisely describe your problem in the Description of the issue field. Any not functioning preorder DLC codes should be pasted here.
• Don't forget the File attachment!!! (but you can only upload one after all the other fields are filled out). Upload a screenshot of your email you got from your favourite games shop.
• Finally submit your case to EA email support.
• When EA support is adding the DLC to your Origin account, you will notice that someone else is logging into your account. Let it happen; it's EA support doing their job.
• After the job's done, you will get an answer from EA support in your My cases. You can thank. And then close your case.

Modifié par Sternitzky, 19 mars 2012 - 10:47 .

[Thallia_CroGun]

Sternitzky wrote...

To all having problems: email support is the solution!

• https://help.ea.com/
• Click Talk to a game advisor.
• What product is your question about? (e.g. Mass Effect 3 N7 Collector's Edition)
• Choose Account/Registration.
• Select platform (e.g. PC)
• Click Email Me button.
• Fill out all fields, including keys (Product Code should be main game key and Promo Code should be From Ashes key) and last 8 numbers of your CC. Screenname is the name of your Origin account. And Error Message should be "The product code you entered is not valid.".
• Precisely describe your problem in the Description of the issue field. Any not functioning preorder DLC codes should be pasted here.
• Don't forget the File attachment!!! (but you can only upload one after all the other fields are filled out). Upload a screenshot of your email you got from your favourite games shop.
• Finally submit your case to EA email support.
• When EA support is adding the DLC to your Origin account, you will notice that someone else is logging into your account. Let it happen; it's EA support doing their job.
  After the job's done, you will get an answer from EA support in your My cases. You can thank. And then close your case.

Just got a new code for argus for my PC CE this way. Thanks for the tip

[chris2365]

Thallia87 wrote...

Sternitzky wrote...

To all having problems: email support is the solution!

• https://help.ea.com/
• Click Talk to a game advisor.
  
• What product is your question about? (e.g. Mass Effect 3 N7 Collector's Edition)
  
• Choose Account/Registration.
  
• Select platform (e.g. PC)
  
• Click Email Me button.
  
• Fill out all fields, including keys (Product Code should be main game key and Promo Code should be From Ashes key) and last 8 numbers of your CC. Screenname is the name of your Origin account. And Error Message should be "The product code you entered is not valid.".
  
• Precisely describe your problem in the Description of the issue field. Any not functioning preorder DLC codes should be pasted here.
  
• Don't forget the File attachment!!! (but you can only upload one after all the other fields are filled out). Upload a screenshot of your email you got from your favourite games shop.
  
• Finally submit your case to EA email support.
  When EA support is adding the DLC to your Origin account, you will notice that someone else is logging into your account. Let it happen; it's EA support doing their job.
  After the job's done, you will get an answer from EA support in your My cases. You can thank. And then close your case.

Just got a new code for argus for my PC CE this way. Thanks for the tip

Same here. Thanks for the guide!

[Lebedev201]

Which version did you buy: Digital Deluxe Edition pre-order
Where did you buy it (please also include city, country): Origin online store
Where are you located (country): United States
Which codes worked so far: Kingdoms of Amalur promo items, From Ashes DLC, AT-12 Raider Shotgun, M55 Argus Assault Rifle
Which codes didn't work: N7 Warfare Gear

I recieved the codes for the AT-12 Raider and M55 Argus in a separate email from my order confirmation, however I didn't get any of the pre-order items.

[Jedi Master of Orion]

The promo code should be the From the Ashes DLC content? I would have thought that's what I where I would put the non functioning preorder code.

[Jedi Master of Orion]

I talked to EA support on Live chat and they told me the that the code I was given WAS actually registered with some other account on the day the game came out.

[Sternitzky]

Jedi Master of Orion wrote...

The promo code should be the From the Ashes DLC content? I would have thought that's what I where I would put the non functioning preorder code.

Simply do it the same way I did it. As you see, it worked for others too. If you don't have From Ashes, then leave it blank.

Jedi Master of Orion wrote...

I talked to EA support on
Live chat and they told me the that the code I was given WAS actually
registered with some other account on the day the game came out.

The same happened to me.

This is the reason I brought in following suggestion to improve Origin: http://forum.ea.com/...st/8299966.page

I would be pleased if other users support it too since DLC code trafficking is really annoying.

Modifié par Sternitzky, 20 mars 2012 - 10:10 .

[Ka-nan]

Which version did you buy: Digital Deluxe edition via Origin
Where did you buy it (please also include city, country): pre-ordered from Origin, Melbourne, Australia
Where are you located (country): Australia
Which codes worked so far: None
Which codes didn't work: Missing codes for: N7 warfare gear, AT12 Raider, M55 Argus.

[Zandes]

Which version did you buy: Digital edition via Origin
Where did you buy it (please also include city, country): pre-ordered from Origin, Neaples, Italy
Where are you located (country): Italy
Which codes worked so far: None
Which codes didn't work: didn't receive codes for pre-order bonuses at all

edit: contacted ea support, received my preorder bonuses without any problems

Modifié par Zandes, 23 mars 2012 - 02:35 .

[oreowolf]

Ok so my codes for the Collector Assault Rifle works but for some reason I cant download it or find it anywhere

[oreowolf]

Just did the live chat and was told to post here. My codes work but do not show up under my file. I load up the game and nothing is there as well. Im in the U.S area State Ca bought the the 2 razers from gamestop.com.  I was told I would get e mailed here on how to fix it I guess?

Modifié par oreowolf, 23 mars 2012 - 03:23 .

[freemandb]

Modifié par freemandb, 23 mars 2012 - 06:01 .

[soulbreaker]

I bought the basic mass effect 3 on pc in english
I bought it on amazon.co.uk
I live in France
No code has worked for me so far

My faith in EA and bioware is starting to be shaken here, i hope this issue is resolved soon

[ghosttrane]

Which version did you buy: Digital Deluxe Edition pre-order
Where did you buy it (please also include city, country): Origin
Where are you located (country): United States
Which codes worked so far: From Ashes, M55 Argus Assault Rifle
Which codes didn't work: didn't receive codes for N7 Warfare Gear, AT-12 Raider Shotgun,

[Necrochain]

Looks like Bioware is just going to ignore this. I received a message from them a month ago stating they were "looking into the issue" but haven't gotten anything back since.

[mike the wolf luna_]

I got n7 collector edition xbox 360

Houston tx

Did not get n7 warfare gear
All codes work but not that one

Unites states

[Necrochain]

I'll just bump my topic again. I was away on a vacation with my family for a few months, came back just to see that no official solution was made by Bioware. Truly disappointing.

[Onishiro]

Necrochain wrote...

I'll just bump my topic again. I was away on a vacation with my family for a few months, came back just to see that no official solution was made by Bioware. Truly disappointing.

Apparently you have not read your thread fully the following was posted a few times.

To all having problems: email support is the solution!
https://help.ea.com/
Click Talk to a game advisor.

What product is your question about? (e.g. Mass Effect 3 N7 Collector's Edition)

Choose Account/Registration.

Select platform (e.g. PC)

Click Email Me button.

Fill out all fields, including keys (Product Code should be main game key and Promo Code should be From Ashes key) and last 8 numbers of your CC. Screenname is the name of your Origin account. And Error Message should be "The product code you entered is not valid.".

Precisely describe your problem in the Description of the issue field. Any not functioning preorder DLC codes should be pasted here.

Don't forget the File attachment!!! (but you can only upload one after all the other fields are filled out). Upload a screenshot of your email you got from your favourite games shop.

Finally submit your case to EA email support.

When
EA support is adding the DLC to your Origin account, you will notice
that someone else is logging into your account. Let it happen; it's EA
support doing their job.
After the job's done, you will get an answer from EA support in your My cases. You can thank. And then close your case.

[Necrochain]

I'm aware of that solution, and they refused to help me. I'm pointing out that Bioware did nothing about this.