131 réponses à ce sujet

[Raxxman]

dumpster123


That's just shocking.

this is a serious problem.

Bump to the top

Modifié par Raxxman, 11 mars 2012 - 01:38 .

[Sabresandiego]

Has this issue been resolved, or is there a known cause yet? I have put at least 40 hours into multiplayer and do not want to be reset.

[jzzabelle]

It happened to me on release date. After I saw on the forums that you shouldn't click the Store button when you are set to ready, I haven't had the problem since.

I had a habit of clicking the Store while Ready during the Demo, so maybe that is the solution.

Modifié par jzzabelle, 11 mars 2012 - 05:10 .

[JediDZ]

It is very bad, as I have understood who pressed not so have lost the points and as if are guilty, though players have committed an error not, and developers, and it nothing us won't return because ourselves are guilty:D
I why wouldn't remember that that warned us about the such.
And now if you have pressed that you are ready it is impossible to press shop, all right it is clear.
But that that I have lost 180 000 credits, and have spent all the day, and this day was release, it nothing me won't return, or nevertheless will take into consideration that I nevertheless have wasted time, and have not too easily saved up them.
I wait for the distinct answer.
Thanks for attention also I apologize for the English, and I understand that at you many affairs, therefore not in which case you I do not hurry

[ARagingAnalWart]

I had 35$ worth of items plus the ones i got with credits, and they are all gone.

[ARagingAnalWart]

This might have gone smoother if Bioware had their own support and we didnt have to go through EA and have to deal with people who have no idea what they are doing.

[Brownfinger]

dumpster123 wrote...


you:
I also had 20 or more missiles, 20 or more ammunition recharges, a few medi-gels
you:
A ton of weapon/armor temporary mods
Nitin:
Please give me just a moment while I look into this further.
Nitin:
Thank you for waiting. I appreciate your patience. I would suggest you to post on official game forums.
Nitin:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
So there isn't anything you can do to help?
Nitin:
There is no way to trace it from our end.
you:
Can you perform a time-based rollback?
Nitin:
As I didn't understand you. So, I request you to please elaborate once again.
you:
Can you return my database entries to their state as of 2 hours ago?
Nitin:
As I didn't understand you. So, I request you to please elaborate once again.
you:
What I am asking is this: Is there a way that you can alter my database entries to a snapshot from approximately two hours ago?
Nitin:
I am still not able to understand you.
you:
Ok, I'll look for help elsewhere.
Nitin:
Thank you for contacting EA. I appreciate your time. Have a great day.

This is appalling.

[sikich]

I just had the multiplayer glitch which wipes all of your unlocks happen to me.  It seemed to happen after I had already clicked "ready" to begin game, but while waiting for others to click ready, I clicked on the store button by mistake.  While I was in the store, the game started.  After the game finished, the "welcome to N7" screen appeared (just like when you try multiplayer for the first time).  My Battlefield 3 soldier is gone, but the pack to unlock him is back.  It seems that the bug resets your multiplayer account back to when you first start.  However, the default male/female characters of each class are still able to level up to where I had previously had them.  And the last character I used, an Asari Adept level 18, is still available for me to play, even though on the unlock screen she is not unlocked.  I hope this description helps to fix this bug.  It stinks having everything wiped =(

Modifié par sikich, 12 mars 2012 - 01:22 .

[Ferroth]

Hi i also had that bug before 6 hours ago. It also affects the singleplayer! My Shepard character went from lvl 51 to lvl 1. This is a bad joke.

[NuBahamut]

Yep, definitely just lost all my unlocks about an hour ago. I was playing my asari vanguard at the time, so she's still playable. However, if I go to change characters, everything is back to the default locks. It seems like I'll be able to keep playing the asari so long as I dont character switch. I've still got my gunsmith achievement, but all the weapons and mods are definitely gone.
It sucks to pay extra money for a product and then have it vanish =\\

[Chugster]

PC user 160 BW points spent on a Spectre (plus another Spectre bought with credits), not sure what i was doing, think we lost a round, lvl 17 Asari Adept, which i can still use if i dont change class...have BF3 pack....luckily i was doing the stasis/sniper thing with a Mantis so my gameplay hasnt changed...

[BeeHoon]

dumpster123 wrote...

My chat with EA....


Nitin:
Thanks for contacting EA Help! My name is Nitin how may I help you?
you:
Hey, I have a little problem with Mass Effect 3 multiplayer.
Nitin:
May I please have your first and last name to update our database?
you:
Mike ---------------
Nitin:
So what is your issue Mike ?
you:
I bought some Bioware points and used them in the multiplayer mode, to get some in-game items.
you:
Shortly after that, everything reset, now I've got nothing.
Nitin:
Reset from your end ?
you:
I'll clarify a little. All of the items, characters, modifications, etc that I have acquired by playing multiplayer and using Bioware points are gone.
Nitin:
From your end or on their own ?
you:
I suppose their end. It's a client/server based system. I guess everything in their database has been reset.
Nitin:
I'll do my best to fix this for you.
Nitin:
Please give me just a moment while I look into this further.
you:
Thanks!
Nitin:
Please give me just a moment while I look into this further.
Nitin:
I'm still looking into your issue. Thanks for your patience.
Nitin:
Thank you for waiting. I appreciate your patience. Which item are missing ?
you:
More than I can count. It reset ALL of the progress that I had made, down to nothing. I had purchased 10 "specter" packs, and several others as well.
Nitin:
Please provide the information that which one are missing .
you:
How could I find exact information?
you:
A lot of the things that I lost were items that I did not even have the chance to use or look at.
Nitin:
Please give me just a moment while I look into this further.
you:
Ok. It's impossible for me to know which ones I had. I did lose 1600 Bioware points in the process though.
Nitin:
Please give me just a moment while I look into this further.
Nitin:
Thank you for waiting. I appreciate your patience. I am providing you a link. Please visit the link :
Nitin:
http://help.ea.com/a...t-3-multiplayer
you:
Ok, I have seen this page already. Thanks for the tip. But I need to recover my lost things.
Nitin:
Please give me just a moment while I look into this further.
Nitin:
Thank you for waiting. I appreciate your patience. Please provide the name of any 2 or more item so that we can check it.
you:
Ok, I had unlocked a Quarian Engineer, several upgrades for the M-3 pistol, several upgrades for the M-23 Katana, level 3 Graal Spike Thrower
you:
There were several other weapons and characters that I probably cannot think of.
Nitin:
Okay.
you:
I also had 20 or more missiles, 20 or more ammunition recharges, a few medi-gels
you:
A ton of weapon/armor temporary mods
Nitin:
Please give me just a moment while I look into this further.
Nitin:
Thank you for waiting. I appreciate your patience. I would suggest you to post on official game forums.
Nitin:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
So there isn't anything you can do to help?
Nitin:
There is no way to trace it from our end.
you:
Can you perform a time-based rollback?
Nitin:
As I didn't understand you. So, I request you to please elaborate once again.
you:
Can you return my database entries to their state as of 2 hours ago?
Nitin:
As I didn't understand you. So, I request you to please elaborate once again.
you:
What I am asking is this: Is there a way that you can alter my database entries to a snapshot from approximately two hours ago?
Nitin:
I am still not able to understand you.
you:
Ok, I'll look for help elsewhere.
Nitin:
Thank you for contacting EA. I appreciate your time. Have a great day.


>.<

>.<" x 10000000000000000000000000000000000000000000000000000.
At least that Support guy had a long chat with you.
The EA guy told me to post my problem in the BIOWARE FORUM.

Modifié par BeeHoon, 12 mars 2012 - 10:48 .

[Makaan614]

Same here is there any bioware guys here going to reimburse us for our losses? I mean i had $30 of bioware points left over and used em for the game so anyway to speed up this fix for all of us that got screwed?

[Ender1221]

To me (and I'm not expert), some of this sounds like it could be fixed relatively easily. If you click ready and then try to change characters, it takes off your "ready" status. Why not make it so that going to the store does the same thing. If they can do it for the character change screen, why not the store?

[lost1nceaga1n]

This also happened to me this past Friday.
While in the lobby people were taking their time 'Ready'ing up so I decided to visit the store... because it's an option that is given to you. My lobby readied and the game started while I was in the store (of course now I know that's a bad thing).
While in game, all of my items were missing which was extremely strange to me. After the mission I got the same N7 screen everyone is getting and all of my items are lost.
If I didn't use Microsoft points to buy 'Spectre Packs' - I think I could get over the fact that I lost all my weapons and unlocks... maybe. 
I am very unhappy that there has not been updates on this issue for a few days now. 
What BioWare SHOULD do is give us the packs that we have purchased with Microsoft points and in game currency. I would be okay with that.

[Sekoryn]

This makes sense now.. I was wondering how people got unlocked... and then I bought a pack, and got a girl, I didn't know what that was all about.. went to my character select screen.. and there was nothing new I could choose... Get a new character, and right away wasn't able to select lol

[Uboa]

So, EA support chat told me to post in here. Sadly, it doesn't look like it's been resolved.

I'm playing on PC.

This happened to me last night. I just got to lv 20 with my Vanguard, got the message about promoting, and suddenly I got a second Starter Pack. Perhaps it was foolish of me, but I opened it and got some stuff --and lost everything else.

Goodbye, Quarian Infiltrator, Asari Vanguard, Krogan Sentinel, and my pile of items and weapons... at least the second starter pack gave me a Scimitar.

[BeeHoon]

BUMP ~!!! waiting for news !!!

[Banana34132]

Same thing just happend here, lost my Krogan Sentinel and a bunch of other stuff  

[Mister Despair]

Jesus, just lost all my stuff, got the N7 screen and it gave me a starter pack after my last game, then all my weapons and unlocked characters were gone

[Qiw]

happend to me too.. :|

[ForTheLore]

Lost my Quarian Infiltrator as well.

[DashRunner92]

The thread concerning this bug has already been posted and pinned. social.bioware.com/forum/1/topic/343/index/9685812

Modifié par DashRunner92, 13 mars 2012 - 04:26 .

[Corbies]

Posting here to make myself feel better. Spent an embarassing ammount of cash on bioware points on this incredibly fun multiplayer, plus hundreds of thousands of credits. I sincerely hope this is worked out soon, for this is just obscene.

[Avane_Master]

It Cant be!!!
Is this some king of a Joke??
I JUST LOST EVERYTHING!
150 Hours of playing just gone!
No way....