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Issue importing faces into Mass Effect 3 Updated March 21


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#2726
essefar

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Bloodmode wrote...

everyone go to EA customer support and request your money back


Agreed!

---

My inner geek is all about working out what's wrong and figuring out how to fix it, and that's why i'm checking back in with this thread. And to be honest if the Bioware techs had come to us and said, hey guys, there's a problem with imports, we can release late once it's fixed, or we can release now at a reduced price and all race to a fix together, then I'd have happily rolled my sleeves up. But the media circus and PR whitewash and concealing this issue until we'd handed over our money: I'm not having it. And the only way to communicate with corporate greed is to take our money back.

I don't really know the history of Bioware/EA but people talk about them as if Bioware are our fellow role-playing geeks taken over by a large corporation and forced to dance for the devil. I don't know if that's true: presumably they have some choice in the matter. But there seems to be a lot of feeling over this, as though our fellow geek gamers in Bioware/EA have personally let us down. I don't know what the chain of command looks like over there, but it's equally possible that the folks at the top calling the shots and making the profits aren't even gamers, don't even like gaming, don't understand or value the gaming medium, and privately dismiss the upswell of negative feedback by trotting out the usual anti-gamer/anti-gaming rhetoric. Just a speculative and sobering thought.

For me, returning my game is holding down Shift and selecting the appropriate weapon and targeting to deal with the corporate bad guy. Sadly being just one among so many I am unlikely to register...

Modifié par essefar, 11 mars 2012 - 12:49 .


#2727
iceytoa1

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CaptainOrgia wrote...

deathbykebab wrote...

I'm right there with you, Captain. I am DYING to get into this and have started the game twice with ThingShep but I just can't go on. IT'S NOT HIM. What's worse is that I have to wait until Bioware finds a fix. Such a game which involves careful planning should've been carefully tested, every inch.
I'm not speaking as an ungrateful fan, I know how much they've sweated and bled into this project, and how truly upset some workers might be, but such a detail shouldn't have been overlooked...and yet, it has.

The wait is brutal, bioware.


And the uncertainty. Who knows if this can be patched, or if it will be patched? Who knows how long it may take for a patch? If there is a patch, will it simply automate the YAML method instead of actually giving us back the options to make our Shepards again? Should I give up and play with the AbominationShep? Or should I be patient so I can finish this fight with my Shepard?

This being EA, who knows if they will charge us for it as DLC and call it "Character Creation Suite-Improved Selection": "A collection of NEW Character Creation Options!" -_-'

Well, at least it's not Capcom, then it would already be on the disk.

#2728
Minimooo

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It's good they're actually working on it, but too bad so many people have just given up waiting and had to manually reconstruct - I'm pretty happy with how my shep worked out, but it took ages to get right.

#2729
deathbykebab

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I tried to get around the issue creatively. In other words, I thought "Hey, maybe I can rework the look into the story. He's been in prison since the DLC Arrival. Let's make the trademark ShepGoatee a beard, and make his hair longer" - I tried to make the change work, but it can't work. The whole structure is wrong. WRONG!

#2730
mybudgee

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I just contacted EA support and requested a refund. I suggest you guys follow suit, not for the refund, but to show the level of disgust and total disdain we have for this company now...
:mellow:

Modifié par mybudgee, 11 mars 2012 - 09:42 .


#2731
JBauer24Tactics

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Why the heck would we settle for anything less than our imports on the finale to a trilogy in which we have been with our characters for so long?

#2732
Pheonix52gx

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CaptainOrgia wrote...

Pheonix52gx wrote...
some stuff

BioWare should hire you. I don't care what my character looks like in CC, but if she could look like herself in the game, I would be soooo happy.

ETA: I wish BioWare would patch this quickly because I'm waiting to play ME3 SP with my Shepard and avoiding spoilers is hard. 

Thanks for the vote of confidence. It's actually what I'm studying for, a game development job. Though to be honest, the developer of the php code to get face codes from YAML deserves more credit.

essefar wrote...

Pheonix52gx wrote...

AwesomeName wrote...

Pheonix52gx wrote... some stuff...

So, if anyone is interested I managed to import the iris colour from my old shep to the one in ME3. Here's the steps in case anyone is interested in maybe perfecting it. This is quite lengthy and a little techy...


Thanks for these incredibly helpful posts explaining the inner workings. So the possibility of all our real Shep faces still exists in the game code, if we can figure out to how manipulate the variables for each of the various features? By which of course I mean, if Bioware gives us back the ability to do this in the character creator. 

I cannot fathom why they'd remove the original 'set places' from the character creator in the first place, what on earth were they thinking!

So from what I can tell, yes.

Let's consider the process just for mouth height. In 3D space, the mouth's height is dicated by X, Y, Z, a 3D positional vector. In ME1 you set that mouth height to position 4, which let's say has a value of 0.55. In ME2, the position 4 for mouth height was 0.6. Slightly off but not much.

When ME2 imported ME1 data it imported EXACTLY the value you set, i.e. 0.55. If you went and made your Shep from scratch in ME2, you'd end up with slightly different levels. The program Bioware has suggested, from what I can tell, generates a face code based on these values by bringing them as close as possible to the slider position. So by using it, you change your 0.55 to 0.6. By the rule of entropy, if all the values do this you end up with a much different Shepard.

It comes down to the fact that for ME2/ME3 characters a face code is fine and words really well. For ME1 characters it is imprecise. A face code and the raw data are VERY different. A face code only dictates slider positions. The raw data controls the actual positions of the head morph.

However, from what I can tell, there's two faults going on here. The first concerns the "face code" variable in your save.
  • ME3 is checking for a face code. If you imported from ME1, your save does not have a face code because it imported the variables directly and it displays "Error getting face code, remake it".
  • If you bugged it in ME2 (by importing, customizing then accepting), you'll have a code, but it won't be for your Shepard, it'll be for a preset. That's why imported Sheps with this bug look so different.

This can be fixed by given the save a face code value; I put "a", "999" and then a face code in. The former two didn't do anything but the message didn't appear. The face code worked, but it wasn't mine.

Second is the issue that Bioware will be concerned about.
  • ME3 is not importing raw data from ME2 (such as mouth height). This could be because of a reliance on face codes in the character creator (as above).
  • You can verify this by checking an ME2 and ME3 save against each other; the appearence code is very similar in layout and format.
  • This import element is what I tested with my custom eye colour to make sure I was right.
Unfortunately, compiling a save is not something I quite understand. However, I'm pretty sure Gibbed would be able to do it; his source code for his ME2 save editor looks quite transferable. Of course, I imagine Bioware will have fixed this in the mean time.

Modifié par Pheonix52gx, 11 mars 2012 - 09:54 .


#2733
ChronoTrigga

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#2734
Alethir

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All I did was fire up ME2 and start a new game. Then I made my ME1 Shepard in that. It probably helps that my Shepard is pretty similar to preset 1, I only changed the beard, eyebrows and hair colour. Anyway, once he looked exactly like my Shepard I went back into ME3 and imported like usual, then went down to the bottom and entered the code (for some reason you can't put full stops in so you have to use LB +RB to navigate to the changes you want to make). Putting in the exact code didn't look exactly like Shepard from ME1 and 2 however, his hair was a lot darker and he just looked a little different at first. After choosing the closest hair colour I could I got him looking the same. Near enough anyway, at first I was sceptical but once you actually get into the game and see your Shepard in different light etc it does in fact look like the same guy.

It seems Bioware have updated certain things and removed/added to the editor, so I doubt even a patch will fix it. I put in the exact face code and I had to alter things, but you soon get used to it. I'm not sure how it works with scars if you were a Renegade since my character didn't have any at the end of ME2. Anyway it seems obvious so people have probably done this, but it might help someone.

#2735
Fillydilly

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Michale_Jackson wrote...

1upD wrote...

Jon Phoenix wrote...

I'll admit I was pretty annoyed when I tried to recreate my Shepard and found out that once he was out of the character creator he looked awful. I played through the first 3 missions, then slept on it. The next day I fired up ME2 (360) and recreated a code by doing the manual comparison. I.E. custom, back out, compare with import, and repeat. Using this method he was pretty much perfect and the code luckily imported fine, without changing features.

I am so happy I did this, because I would have resented playing the game if I kept using the other terrible facsimile that I made.


THIS.

I did exactly as Jon Phoenix did and by now I've practically completely forgotten about the import bug. It was really my only strong complaint about the game, so I'm loving it now. My face still looks a little off, but it's the same one that I used in ME2 (with a few subtle improvements), and that's what counts.


that's one method, but honestly folks the 8-step method here (or other similar slightly modified instructions of this)

http://social.biowar...47811/3#9249327

is the best way to import your ME1 original Shepard into ME3 with less cause of error, because the process actually extracts the exact ME1 face code.

In ME3 when you're inputing the ME1 face code from the steps linked above, just remember to start counting at 1 on the slider (and not 0). They will match. 

at least it did for me and I play Mass Effect on the 360.


Why the hell should we turn to a fanmade solution when it is supposed to work from the box? Fanboy.

#2736
Jokerine

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Jeez, at least it's a way to play the game while waiting for a solution. You may not like the idea, but it's a good alternative to some people, you know.

#2737
Jerian6

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 Very sad day...instead of playing this game I have been searching around wondering why I couldnt import my characters faces. Maybe if this was 2 and not 3 I could start over...but the first two comined I have over 120 hours per character...thats alot of game time to get used to a face. Alot of people say its no big deal but for me this is huge. I tried to recreate it but no dice. Really hope this gets fixed soon.

#2738
Demonique

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Jedi Master of Orion wrote...

One thing that kind of stands out to me is that why are almost all the femshep hairstyles so enormousl bulky in the back?


Some mad scientist experiented on her with xenomorph DNA and now she's partially xenomorph if the back of her head is anything to go by

#2739
rkp1

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BioWare have dropped the ball in a massive way.

I grew attached to my Shepard in ME1, I grew even further connected in ME2...and now they expect me to make another character and get it as similar as I can?

I can only assume this will have cost someone their job. It is an unacceptable oversight.

Rockstar or Bethesda would have sorted this by now. Fact.

#2740
Demonique

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Jokerine wrote...

Jeez, at least it's a way to play the game while waiting for a solution. You may not like the idea, but it's a good alternative to some people, you know.


It's NOT an alternative for me because I still can't upload the frakking YAML file to Mass Effect Tools in order to generate a facecode

I don't care that Bioware is working on the problem as there wouldn't even be a problem in the first place if they'd cared enough to make sure the import feature worked before they shipped the game

#2741
rkp1

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Demonique wrote...

Jokerine wrote...

Jeez, at least it's a way to play the game while waiting for a solution. You may not like the idea, but it's a good alternative to some people, you know.


It's NOT an alternative for me because I still can't upload the frakking YAML file to Mass Effect Tools in order to generate a facecode

I don't care that Bioware is working on the problem as there wouldn't even be a problem in the first place if they'd cared enough to make sure the import feature worked before they shipped the game


This is key. They didn't care enough. They did however care enough to take our money.

#2742
Sartheris

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Well, after the biggest letdown of all times (SWTOR) and now this, this is the absolutelly last game I am going to buy from EA or Bioware

#2743
Guest_bladeofwoe_*

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I find it funny how last weekend BioWares Facebook and Twitter were updated almost every hour, game released, and now nothing... =/
I dont have ME3 yet, so my question is this:

Along with this issue, and the Xbox freezing issue, and the decisions not importing, should I get ME3 at all?? The communities oppinion would be greatly welcome =)

#2744
Jokerine

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rkp1 wrote...

Demonique wrote...

Jokerine wrote...

Jeez, at least it's a way to play the game while waiting for a solution. You may not like the idea, but it's a good alternative to some people, you know.


It's NOT an alternative for me because I still can't upload the frakking YAML file to Mass Effect Tools in order to generate a facecode

I don't care that Bioware is working on the problem as there wouldn't even be a problem in the first place if they'd cared enough to make sure the import feature worked before they shipped the game


This is key. They didn't care enough. They did however care enough to take our money.



True that. My game is still trapped in customs, but I kinda dread the moment I fire up the game and have to face the evil CC screen :crying:

#2745
TRUTHMACHINE

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iceytoa1 wrote...

CaptainOrgia wrote...

deathbykebab wrote...

I'm right there with you, Captain. I am DYING to get into this and have started the game twice with ThingShep but I just can't go on. IT'S NOT HIM. What's worse is that I have to wait until Bioware finds a fix. Such a game which involves careful planning should've been carefully tested, every inch.
I'm not speaking as an ungrateful fan, I know how much they've sweated and bled into this project, and how truly upset some workers might be, but such a detail shouldn't have been overlooked...and yet, it has.

The wait is brutal, bioware.


And the uncertainty. Who knows if this can be patched, or if it will be patched? Who knows how long it may take for a patch? If there is a patch, will it simply automate the YAML method instead of actually giving us back the options to make our Shepards again? Should I give up and play with the AbominationShep? Or should I be patient so I can finish this fight with my Shepard?

This being EA, who knows if they will charge us for it as DLC and call it "Character Creation Suite-Improved Selection": "A collection of NEW Character Creation Options!" -_-'

Well, at least it's not Capcom, then it would already be on the disk.


you know the "from ashes" dlc was on disc too right?

#2746
Clarian

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feliciano2040 wrote...
His/her femshep looks identical to the previous face models


Interesting...I'm curious, do you also think mine looks identical?

Posted Image

Modifié par Clarian, 11 mars 2012 - 11:04 .


#2747
Clarian

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Bloodmode wrote...

everyone go to EA customer support and request your money back


I take it that's what you decided as soon as you saw the result of the process that you were trying?

Yeah.  I kinda thought that's what you would think, because I tried the same thing.  It was a good idea...and it SHOULD work...but sadly, no.

#2748
Benjiprice

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Well after some tweakings, this is the best i can do, too bad they removed the hair and mouth i used in ME but overall i can recognize my old Shep,
at least it looks like he is older..

Posted Image

#2749
Clarian

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Pheonix52gx wrote...
Someone mentioned mouth and eye shapes. This is something I'm not certain of but judging by the way the face editor works, I'm pretty sure there are no set shapes in the game, only set shapes in the CC. It's not that different nose shapes are being taken off the face and a new one loaded, it's that a nose shape affects the current nose with variables.


So if I understand this right, there isn't a separate mesh for each nose shape, but rather the various shapes are morphs of the same mesh? (To use Daz 3D terminology...)

That sounds promising as well, I'll have to attempt some of this today...

Modifié par Clarian, 11 mars 2012 - 12:52 .


#2750
Demonique

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DarkGin87 wrote...

Chris Priestly wrote...

DarkGin87 wrote...

Sounds like an automatic message.



Would it have been better to not reply? Because it is much easier to remain silent.



:devil:


IMO your response was not a reply, all day you ain't spoke a word and when you did respond it just the typical robot response

i find it more insulting than reassuring that the issue is being "looked into"

i just think bit more specifics would be nice like

why did this get over looked?
did bioware know about it before the game went gold?


ETA on when we expect the issue to be resolved



just to clarify I'm not attacking you so i shouldn't get banned for making an opinion


THIS

We need specifics