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Issue importing faces into Mass Effect 3 Updated March 21


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#3051
Pheonix52gx

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Malcroix wrote...

Guys, stop hoping for a fix. They've been aware of the issue for a long time, and haven't done anything to fix it, so stop waiting for something to happen now.

Use the tools at your disposal. For anyone who doesn't know yet, this method works for the facial structure (use a browser other than IE for upload, Google Chrome worked for me), and the NEW GIBBED'S MASS EFFECT 3 SAVE EDITOR is there to iron out leftover elements (eye, hair and skin colour, etc.). Also, the editor allows you to change your face at any time in the game, no need to restart your game in order to enter facecode or whatever. Full procedure:

1. Generate a facecode from your ME2 save using the YAML converter;

2. Open the ME3 character creator (i.e. start a new game in ME3), enter facecode, make any corrections you deem necessary, save the game;

3. Load the ME3 save in Gibbed ME3 Save editor and the ME2 save in Gibbed ME2 Save editor, copy over any values that were left out by the YAML converter (notably eye shape and colour, hair shape and colour etc), save;

4. Using Gibbed, export headmorph from your new edited ME3 save, and import it into your latest ME3 playthrough save.

5. ???

6. PROFIT!!

My result, in the space of a few minutes:

ME1-2:
PICTURES

ME3:
PICTURE

After getting the facial structure from the YAML converter, I corrected eye shape and eye colour using Gibbed (by copying vector values from an ME2 save opened in ME2 Gibbed editor), and decided to keep the new hair and eyebrows since they're more high-def and better styled. By now I'm halfway through ME3 and feel that this is "my" Shepard, though with slightly less makeup and better combed hair.

So my advice to everyone is to stop waiting for the patch, and take your future into your own hands. Bioware made a glaring mistake and are not too eager to correct it, but let's not let them ruin our gameplay any more than they already have.

This is actually the methodology I have been employing. I'm almost tempted to write an app for this, since so many people are affected. The process your describe is what I was doing the for the past 2 days except I was hex coding, and as I said, the Gibbed save editor for ME3 saves a lot of trouble. You're on the right track too, since really this is the process ME3 should do when it imports your save. It's also worth mentioning this only works for PC (and possibly xBox).

I will however say "I find your lack of faith disturbing", I find it hard to believe they won't fix this when the mechanics are already in place for it to work.

#3052
Xyless

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Malcroix wrote...

Guys, stop hoping for a fix. They've been aware of the issue for a long time, and haven't done anything to fix it, so stop waiting for something to happen now.

Use the tools at your disposal. For anyone who doesn't know yet, this method works for the facial structure (use a browser other than IE for upload, Google Chrome worked for me), and the NEW GIBBED'S MASS EFFECT 3 SAVE EDITOR is there to iron out leftover elements (eye, hair and skin colour, etc.). Also, the editor allows you to change your face at any time in the game, no need to restart your game in order to enter facecode or whatever. Full procedure:

1. Generate a facecode from your ME2 save using the YAML converter;

2. Open the ME3 character creator (i.e. start a new game in ME3), enter facecode, make any corrections you deem necessary, save the game;

3. Load the ME3 save in Gibbed ME3 Save editor and the ME2 save in Gibbed ME2 Save editor, copy over any values that were left out by the YAML converter (notably eye shape and colour, hair shape and colour etc), save;

4. Using Gibbed, export headmorph from your new edited ME3 save, and import it into your latest ME3 playthrough save.

5. ???

6. PROFIT!!

My result, in the space of a few minutes:

[snip]

After getting the facial structure from the YAML converter, I corrected eye shape and eye colour using Gibbed (by copying vector values from an ME2 save opened in ME2 Gibbed editor), and decided to keep the new hair and eyebrows since they're more high-def and better styled. By now I'm halfway through ME3 and feel that this is "my" Shepard, though with slightly less makeup and better combed hair.

So my advice to everyone is to stop waiting for the patch, and take your future into your own hands. Bioware made a glaring mistake and are not too eager to correct it, but let's not let them ruin our gameplay any more than they already have.

Doesn't really work for me, considering the biggest issue is the loss of a hair color that I felt was major for my character. Changing it to the far more saturated colors that are similar made my character feel like she felt inadequate with her looks and got it done up to look more "hip".

#3053
Clarian

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Malcroix wrote...
For anyone who doesn't know yet, this method works for the facial structure 


Wrong.  It may work for some people, but not for everyone.

Posted Image

#3054
True Heresy

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Pheonix52gx wrote...

Malcroix wrote...

Guys, stop hoping for a fix. They've been aware of the issue for a long time, and haven't done anything to fix it, so stop waiting for something to happen now.

Use the tools at your disposal. For anyone who doesn't know yet, this method works for the facial structure (use a browser other than IE for upload, Google Chrome worked for me), and the NEW GIBBED'S MASS EFFECT 3 SAVE EDITOR is there to iron out leftover elements (eye, hair and skin colour, etc.). Also, the editor allows you to change your face at any time in the game, no need to restart your game in order to enter facecode or whatever. Full procedure:

1. Generate a facecode from your ME2 save using the YAML converter;

2. Open the ME3 character creator (i.e. start a new game in ME3), enter facecode, make any corrections you deem necessary, save the game;

3. Load the ME3 save in Gibbed ME3 Save editor and the ME2 save in Gibbed ME2 Save editor, copy over any values that were left out by the YAML converter (notably eye shape and colour, hair shape and colour etc), save;

4. Using Gibbed, export headmorph from your new edited ME3 save, and import it into your latest ME3 playthrough save.

5. ???

6. PROFIT!!

My result, in the space of a few minutes:

ME1-2:
PICTURES

ME3:
PICTURE

After getting the facial structure from the YAML converter, I corrected eye shape and eye colour using Gibbed (by copying vector values from an ME2 save opened in ME2 Gibbed editor), and decided to keep the new hair and eyebrows since they're more high-def and better styled. By now I'm halfway through ME3 and feel that this is "my" Shepard, though with slightly less makeup and better combed hair.

So my advice to everyone is to stop waiting for the patch, and take your future into your own hands. Bioware made a glaring mistake and are not too eager to correct it, but let's not let them ruin our gameplay any more than they already have.

This is actually the methodology I have been employing. I'm almost tempted to write an app for this, since so many people are affected. The process your describe is what I was doing the for the past 2 days except I was hex coding, and as I said, the Gibbed save editor for ME3 saves a lot of trouble. You're on the right track too, since really this is the process ME3 should do when it imports your save. It's also worth mentioning this only works for PC (and possibly xBox).

I will however say "I find your lack of faith disturbing", I find it hard to believe they won't fix this when the mechanics are already in place for it to work.


You inadvertantly shame Bioware with every bit of progress you make. As a lone fan without the backing of a HUGE corporate machine, making more progress than HUNDREDS of developers having THOUSANDS of man-hours development time.

You have become a hero to us afflicted by the issue and I salute your continued investigation and the reporting of your findings. A modicum of the communication you have demonstrated - but from Bioware - would be enough to abate us for a while - it would at least ease the restless indecision the vast majority of us are facing.

Modifié par True Heresy, 12 mars 2012 - 02:57 .


#3055
rapchill

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True Heresy wrote...

Is there anywhere to take this higher or further. I have never felt this betrayed and lied to as a consumer. There must be some form of legal procedure that can be undertaken if this blackout of information continues. It's contemptible, disgusting and utterly destroying the trust of the most loyal fans. We have a lot of different knowledge between us on these forums, someone must know about the law? (I'm UK based, but any territories laws would be interesting to know.)
I don't care if it's EA's, Bioware's or an individual's fault - I only care that it's either fixed or I'm communicated with as a consumer and as a previously ardent supporter of this developer/franchise/medium.


Lynch mob attitude dude. I must have been thrown back in time to the middle-ages or something.

If you're from the UK surely you can wait? We British are known for our ability to que, and wait patiently.

#3056
Devilot109

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It's been six days from the time the game released. Patching this will require a near-total overhaul of the Mass Effecf 3 face importer so it can read raw face data, rather than just face codes -- or possibly even release of an external converter app. This takes time. Please calm down.

#3057
Killga

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DrustanusDeLynes wrote...
I know that their business model is sustainable, I know full well. That's exactly the problem.


Taken from Reuters and Google Finance: 

Return on Equity, 5 Yr. Avg.: 
EA: -14.05 / Industry Avg.: +13.55    

Stock price performance -10 years:
EA: -42.7% / Nasdaq: +65.4%

I rest my case...

#3058
Druscylla

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Clarian wrote...

Malcroix wrote...
For anyone who doesn't know yet, this method works for the facial structure 


Wrong.  It may work for some people, but not for everyone.

Posted Image


Don't shoot me but to be fair, your Shep's facial structure IS there. But if you had nose 5, yaml method changes it to 1 which looks like what happened to the nose.  The lighting in the first part of the game is severely harsh but I still have no idea what is up with your Shep's skintone. Mine looked horribly washed out but it was okay after the first part. The biggest things are the eyes, lips and brows. She looks...hagish. The eyebrows suit her about as much as the same ones painted on my cat but looked elegant in ME2. It just makes me sad.



What worries me is that the fix won't really help with things like eye shapes (My Shep's eye shape is there BUT looks vastly different for example.) or the lighting.

#3059
Species8372

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Hey, Ms. Shepard got older, got beaten up from alliance guys while in prison and theres not much to laugh after all these days ... - so the Bioware Team did quite well here ;)

#3060
essefar

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True Heresy wrote...

Is there anywhere to take this higher or further. I have never felt this betrayed and lied to as a consumer. There must be some form of legal procedure that can be undertaken if this blackout of information continues. It's contemptible, disgusting and utterly destroying the trust of the most loyal fans. We have a lot of different knowledge between us on these forums, someone must know about the law? (I'm UK based, but any territories laws would be interesting to know.)
I don't care if it's EA's, Bioware's or an individual's fault - I only care that it's either fixed or I'm communicated with as a consumer and as a previously ardent supporter of this developer/franchise/medium.


In the UK you're covered by the Sale of Goods Act 1979, and can return the game to your retailer for a full refund.

#3061
ConstantCupcake

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What was your QA team doing that testing an import all the way from ME1 wasn't the FIRST thing they tried? This is amateur. Considering how heavily your marketing focused on this being an epic story spanning 3 games and how your choices would effect everything. Obviously all the testing was done from an ME2 save which is ridiculous.

I know you're all very busy. I know you all wanted to be at GDC, but could you please update us on how long you expect us to be waiting? It's been a week now and I haven't been able to start a game I have literally been waiting YEARS for. I took a week off of work for this game. And that week was wasted. I still love you bioware. But you're making it hard. Please just give us an update.

#3062
Clarian

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Druscylla wrote...
Don't shoot me but to be fair, your Shep's facial structure IS there.


I've tried a lot of different things and no, I don't think so.  (I haven't tried copying the ME2 offsets from gibbed yet, though.)

But if you have a face code that gets my facial structure back, I'd love to have it.

#3063
True Heresy

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rapchill wrote...

True Heresy wrote...

Is there anywhere to take this higher or further. I have never felt this betrayed and lied to as a consumer. There must be some form of legal procedure that can be undertaken if this blackout of information continues. It's contemptible, disgusting and utterly destroying the trust of the most loyal fans. We have a lot of different knowledge between us on these forums, someone must know about the law? (I'm UK based, but any territories laws would be interesting to know.)
I don't care if it's EA's, Bioware's or an individual's fault - I only care that it's either fixed or I'm communicated with as a consumer and as a previously ardent supporter of this developer/franchise/medium.


Lynch mob attitude dude. I must have been thrown back in time to the middle-ages or something.

If you're from the UK surely you can wait? We British are known for our ability to que, and wait patiently.


We are waiting patiently, I was seeking advice on legal proceedings in the case (as I said) that it's not fixed or we're not communicated with. I feel that is a big distance from lynching.
As a Brit you should also know that reading and understanding the nuances of somebody's writing is important before deciding their attitude. So, I respectfully disagree with your assessment and reiterate that it is a simple plea for information.

#3064
Species8372

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After you waited YEARS u can also wait some weeks more now. They need at least a month i'd say. Enough time to play through with the method in Post#1. Probably u get used to your new Shepard until u played through the first time. Thats what i currently do... we just had bad luck. Shame on you all modifying the Shepard to your own preference! ;)

#3065
Devilot109

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ConstantCupcake wrote...

What was your QA team doing that testing an import all the way from ME1 wasn't the FIRST thing they tried? This is amateur. Considering how heavily your marketing focused on this being an epic story spanning 3 games and how your choices would effect everything. Obviously all the testing was done from an ME2 save which is ridiculous.


Actually, the testing was almost certainly done from a dummy save created for testing purposes, not a genuine savefile. It's quite possible that said save did simulate being brought in from the first Mass Effect, but being fabricated rather than an authentic result of an import, failed to trigger this issue.

#3066
True Heresy

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essefar wrote...

True Heresy wrote...

Is there anywhere to take this higher or further. I have never felt this betrayed and lied to as a consumer. There must be some form of legal procedure that can be undertaken if this blackout of information continues. It's contemptible, disgusting and utterly destroying the trust of the most loyal fans. We have a lot of different knowledge between us on these forums, someone must know about the law? (I'm UK based, but any territories laws would be interesting to know.)
I don't care if it's EA's, Bioware's or an individual's fault - I only care that it's either fixed or I'm communicated with as a consumer and as a previously ardent supporter of this developer/franchise/medium.


In the UK you're covered by the Sale of Goods Act 1979, and can return the game to your retailer for a full refund.


Thank you for the information, if I hear nothing within the next few days - I will be doing that. The first time I have ever had to that with a game.

#3067
BAC PARTY CITY

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res27772 wrote...

knoppolis wrote...

ChannelDelibird wrote...

How did this not come up as a problem before you shipped the game?


Yes, how did this not come up in testing? 


They obviously don't test as thoroughly as they should.  It's not the first Bioware games that's been put out with problems that makes you sit and wonder how they could've possibly have missed it.  It's not a problem exclusive to Bioware either, a lot of games companies have an annoying habit of putting out flawed games.


Bioware isn't just any game company. They are bioware. The best of the best. I've been a long time fan. I always appreciate the effort and innovation they bring to their games. So I don't think its unrealistic to hold them to a high standard when we shell out extra cash for their games

#3068
darkdruid117

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Chris Priestly wrote...

Hi everyone

We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3. The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players.

As our teams work hard to address the importing of face codes we would like to call out a fan made tool that may be able to help PC users in the short term:
Mass Effect Tools

And detailed instruction from a fan on how to use them here.

Edit: Update: Hi Everyone.

We want to keep everyone up to date on this issue as we know how strongly many you feel about this. I will continue to update this thread as we have more information.

We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +. The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for
everyone here.

Again, when we have more news, we will let everyone know. Thanks again for your patience.



:devil:


Thats okay, my Shepard's could have stood to loose a few pounds and get a little bit of botox injected. :D

#3069
essefar

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True Heresy wrote...

essefar wrote...

True Heresy wrote...

Is there anywhere to take this higher or further. I have never felt this betrayed and lied to as a consumer. There must be some form of legal procedure that can be undertaken if this blackout of information continues. It's contemptible, disgusting and utterly destroying the trust of the most loyal fans. We have a lot of different knowledge between us on these forums, someone must know about the law? (I'm UK based, but any territories laws would be interesting to know.)
I don't care if it's EA's, Bioware's or an individual's fault - I only care that it's either fixed or I'm communicated with as a consumer and as a previously ardent supporter of this developer/franchise/medium.


In the UK you're covered by the Sale of Goods Act 1979, and can return the game to your retailer for a full refund.


Thank you for the information, if I hear nothing within the next few days - I will be doing that. The first time I have ever had to that with a game.


I sympathise: I'd never had to do it before either. But I think it's important for the long-term quality of gaming to invoke the legal protections we already have available.

Modifié par essefar, 12 mars 2012 - 03:18 .


#3070
Dimensio

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Shotgun Diplomacy wrote...


I guess this is only possible for the PC version?


No.  Tools exist for extracting save games from the XBox 360 version to a computer.  Once extracted, the same procedure may be applied.

#3071
Scott1e

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Chris Priestly wrote...

Hi everyone

We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3. The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players.

As our teams work hard to address the importing of face codes we would like to call out a fan made tool that may be able to help PC users in the short term:
Mass Effect Tools

And detailed instruction from a fan on how to use them here.

Edit: Update: Hi Everyone.

We want to keep everyone up to date on this issue as we know how strongly many you feel about this. I will continue to update this thread as we have more information.

We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +. The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for
everyone here.

Again, when we have more news, we will let everyone know. Thanks again for your patience.



:devil:



Chris Priestly wrote...

DarkGin87 wrote...

Sounds like an automatic message.



Would it have been better to not reply? Because it is much easier to remain silent.



Posted Image






Over 47K views/topic refreshes and over 3K comments on this threadnaught.

2 very non descript "updates", and 1 rather smug reply to a fairly neutral comment.

I don't think I'm being hyper-critical saying that as far as community management goes, this is a poor example of it. If Chris' hands are tied, and Bioware/EA are purposefully keeping the community in the dark while they sort their life out, this certainly not Chris' fault, however someone needs to be accountable for this fairly critical error in game mechanics - and now poor management of community expecations. Unfortunately this is only going to turn frustration into resentment, and its a shame it's Bioware's name being dragged through the mud and not EA. I feel for the folks at Bioware, but if they are incapable of properly running a damage control campaign, they are going to turn their core fanbase from critics to cynics.

Ask CCP how well that worked out for them last summer.

#3072
RealStyli

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At this stage, I'd be happy to know if a fix is on the way or if it's even possible to patch it. If it's not, then fine, I'll be upset but I'll try to recreate my Shep as best I can with what is there but at the moment I don't want to waste my time in case a fix is coming. I just want to know either way.

#3073
dudinatrx

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Scott1e wrote...

Over 47K views/topic refreshes and over 3K comments on this threadnaught.

2 very non descript "updates", and 1 rather smug reply to a fairly neutral comment.

I don't think I'm being hyper-critical saying that as far as community management goes, this is a poor example of it. If Chris' hands are tied, and Bioware/EA are purposefully keeping the community in the dark while they sort their life out, this certainly not Chris' fault, however someone needs to be accountable for this fairly critical error in game mechanics - and now poor management of community expecations. Unfortunately this is only going to turn frustration into resentment, and its a shame it's Bioware's name being dragged through the mud and not EA. I feel for the folks at Bioware, but if they are incapable of properly running a damage control campaign, they are going to turn their core fanbase from critics to cynics.

Ask CCP how well that worked out for them last summer.


You guys are very hard to please. I mean, I'm totally with you and am very upset by this giant failure, but it's just that there are pages and pages of people saying "any update will do, just acknowledge us and say you're still working on it".. then we get an update saying its a top priority and there's more bashing on how it wasn't a good enough update.

A massive bug like this is likely a pretty huge and complicated fix. Obviously should have been fixed from the start, but it is what it is. The game is outstandingly good (I got my Shepard looking and feeling like MY Shepard, so I'm about 10 hours in now). I hate that this amazing game has been tarnished by this whole import bug.

#3074
Dimensio

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dudinatrx wrote...

Scott1e wrote...

Over 47K views/topic refreshes and over 3K comments on this threadnaught.

2 very non descript "updates", and 1 rather smug reply to a fairly neutral comment.

I don't think I'm being hyper-critical saying that as far as community management goes, this is a poor example of it. If Chris' hands are tied, and Bioware/EA are purposefully keeping the community in the dark while they sort their life out, this certainly not Chris' fault, however someone needs to be accountable for this fairly critical error in game mechanics - and now poor management of community expecations. Unfortunately this is only going to turn frustration into resentment, and its a shame it's Bioware's name being dragged through the mud and not EA. I feel for the folks at Bioware, but if they are incapable of properly running a damage control campaign, they are going to turn their core fanbase from critics to cynics.

Ask CCP how well that worked out for them last summer.


You guys are very hard to please. I mean, I'm totally with you and am very upset by this giant failure, but it's just that there are pages and pages of people saying "any update will do, just acknowledge us and say you're still working on it".. then we get an update saying its a top priority and there's more bashing on how it wasn't a good enough update.

A massive bug like this is likely a pretty huge and complicated fix. Obviously should have been fixed from the start, but it is what it is. The game is outstandingly good (I got my Shepard looking and feeling like MY Shepard, so I'm about 10 hours in now). I hate that this amazing game has been tarnished by this whole import bug.


The nature of this oversight, and the failure of the company to address the oversight prior to release despite public inquiry, justifiably invites complaints and concerns of competence.

#3075
Pheonix52gx

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OK People, I have a possible workaround that gets "better" results than the YAML method. It's not amazing and its definitely subject to both the lighting in the game (which is noticeably darker and more monotone) and personal impression. Give me a few minutes and I'll compile some images, then a short tutorial of what I did.