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Issue importing faces into Mass Effect 3 Updated March 21


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#3451
Clarian

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Pheonix52gx wrote...

Pheonix52gx wrote...
You could start a game of ME2, make your Shepard again in that then write down the face code you make with it. Then just adjust it in ME3 when you import. Maybe?

In fact, I eat my words. I just did this. It's insufficient.


Yeah, that was the first thing I tried.  And yeah, I agree, not sufficient.

#3452
Admiral Bison

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It felt pretty hard playing the game for the first 3 hours of so not able to I port my character- which is a testament to the character development and personalization put into it carried across 3 games, but I made one as close as possible to my Shepard. Though it's not the same and if the patch was to arrive 2/3rd of the way through the game for me I would delete my save and restart. Lol

Seriously even with the technical faults as a Sci-Fi, Futurist, Technophille and Carl Sagan fan I thank Bioware for making this game and it is just right for me.

#3453
1490

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Pheonix52gx wrote...

I don't disargree; it should be working. But to each their own as to what to do about it. A lot of people have talked about legal action and forum motions. I've found in the past with other games like this that those movements don't work, but that is my experience and I know there are success stories too, so I won't tar the polls and external websites with the brush that says "this is a waste of time". I know you're not saying that either, don't worry :D.

I guess the thing is, I happen to work in this industry and my way dealing with issues like this is to understand what the problem is from a technical point of view to get an idea of how long it'll take to fix. But again, you're right, it shouldn't be this way. And I think it's great people are coming out of the woodwork to put pressure on fixing it. Just as long as it remains civil. 


This is the way I see it: Bioware isn't telling us much about the problem. We don't know why it's in the game to begin with, why it made it into the game without being fixed, how it can be fixed, or if it can be fixed. We only know that they are "aware of the problem and working on it," so all we can do is speculate. In that case, I think we need to hope for the best and plan for the worse. Along with the "plan for the worse" part of the philosophy, I am personally going to send a friendly letter to Bioware as well as the poll we have been doing so they can see the numbers and percentages of people who are dissatisfied. They may already be very well aware of it, but if they aren't aware of the impact this issue has made, hopefully we will be able to bring it to a greater light.

Modifié par 1490, 13 mars 2012 - 02:32 .


#3454
Panzer Gold

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How could you mess up something so basic as this, Bioware? Hard to believe. My face codes from ME2 create characters that look completely different now.. I shouldn't have to spend hours trying to recreate my character just to play the game..

#3455
fruton

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essefar wrote...

I would say it doesn't meet any of the three criteria of the Sale of Goods Act: 'as advertised' 'of satisfactory quality' and 'fit for purpose'. I haven't dug out specific website, gamebox or marketing materials from ME1 through to ME3, but it seems pretty well established that the Unique Selling Point of the series is the ability to create a unique character in a responsive game universe and to play through the games evolving that unique character. Indeed, why else would there be a (broken) character import? However, if you feel on shaky ground about this, or worry that retailers will argue with you, we have in the very first post of this thread the words of an official Bioware representative acknowledging the error. I would archive that post just in case, complete with official Bioware banner.



I was thinking more along the lines of what the A.S.A would say about it tbh. But I am tempted to return it, and then IF the problem is fixed, purchase again.

#3456
Sabliesus

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its been a full week......mass effect series is my fav games......what a let down :( ....i want my shep :(

#3457
MrRoyGBiv

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It's really unacceptable that we haven't at the least HEARD something by now about when this patch even MIGHT POSSIBLY come out. I don't know why Bioware agreed to be bought out by EA if they still wanted to keep their integrity.

#3458
1490

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MrRoyGBiv wrote...

It's really unacceptable that we haven't at the least HEARD something by now about when this patch even MIGHT POSSIBLY come out. I don't know why Bioware agreed to be bought out by EA if they still wanted to keep their integrity.


$$$

#3459
Gothmog_Ultra

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C'mon, I am just waiting to import my old good Shepard face to play the campaign, it's a luck that almost I can play multiplayer while I am waiting -.-

EDIT: btw, any news for the bugs affecting a lot of secondary missions in the italian version? I heard a lot of people has having problems with that, mostly for the "Grossom Academy" mission or a similar name.

Modifié par Gothmog_Ultra, 13 mars 2012 - 03:13 .


#3460
essefar

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fruton wrote...

essefar wrote...

I would say it doesn't meet any of the three criteria of the Sale of Goods Act: 'as advertised' 'of satisfactory quality' and 'fit for purpose'. I haven't dug out specific website, gamebox or marketing materials from ME1 through to ME3, but it seems pretty well established that the Unique Selling Point of the series is the ability to create a unique character in a responsive game universe and to play through the games evolving that unique character. Indeed, why else would there be a (broken) character import? However, if you feel on shaky ground about this, or worry that retailers will argue with you, we have in the very first post of this thread the words of an official Bioware representative acknowledging the error. I would archive that post just in case, complete with official Bioware banner.



I was thinking more along the lines of what the A.S.A would say about it tbh. But I am tempted to return it, and then IF the problem is fixed, purchase again.


Ah, I see. I only have a working knowledge of the bit of the law which protects me as an individual consumer! Don't know anything about the laws and regulations binding companies with regard to advertising etc.

#3461
Minister of Sound

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By this point, I would at least prefer that Bioware would tell us that there is no say to import faces.

#3462
Yobel

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Even Forbes wrote about how situation (overall) with Mass Effect 3 is a letdown.

http://www.forbes.co...dlc-from-ashes/

This.

Is.

Totally.

Unacceptable.

Paid more than $60 for collector's edition in my country. Want patch NOW !!!

#3463
Aftershox

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I found only 2 of my Shepards would transfer with face intact. They where both transfered from ME1 and both had been completed as an ME2 new game+.
I've found if you start an ME2 new game+ with imported face, just go to the squad screen as soon as you can and the face code will be in the top left corner. I've tested this with a Shep that wouldn't import face before. Not the best solution but more stright forward then messing around with save editors and what-not.

#3464
DoctorEss

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At this point, it's getting a bit ludicrous that the only "update" we got was "There is nothing to update".

You know, there's plenty of ways to keep your community in the loop, and avoid the pitfalls of quoting release dates, and things that could get you in trouble if you can't keep them.

How about this: Bioware could, say, post their OWN screenshots of their ME1-2-3 Sheps, post a couple pictures of how progress is going, say they've isolated exactly what is causing the problem, outline the steps they're taking to fix it, give details on that process, etcetera.

You don't have to give a date the patch is coming out, to give the community valid, USEFUL information, that sets minds at ease.

The way this is being handled is horrible, horrible PR, and is generating a lot of ill will for the company, and every step of the way, there's been a way to salvage that, and it's been avoided.

Instead, we get told that they're aware that it's broken (of course you are, the community has been reporting this since the demo), and that they're "working on it".

After over a week, people need a bit more than that. Transparency is key, here.

To those acting like we're being a bunch of entitled jerks: We. Paid. Money. For. This.

The exchange of money means we're entitled to certain things. One is "works as advertised". Currently doesn't. So stop trashing on people here simply because you use defaultShep and don't care about this problem, or don't think it's a big deal to you.

Regardless of subjective experience, the fact remains, the product is not working as advertised, whether or not that function means anything to you.

We want a real fix. Not a work-around. Not a "close enough". Not a "well, it's similar to my Shep". Real. Fix.

Failing that anytime soon, we'd just like an update that's more than "Yep, we're doing stuff", casually tossed out to shut us up for a few days. Something that's actually got a bit of depth, so that the community can SEE it's being worked on, and have evidence they're making progress, something.

To leave us all dangling like this for a week+ is unconscionable.

#3465
essefar

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YobelX wrote...

Even Forbes wrote about how situation (overall) with Mass Effect 3 is a letdown.

http://www.forbes.co...dlc-from-ashes/


Mr Kain at Forbes has been writing a great series of articles on Mass Effect over the last few days - game industry journalism as it should be! I'm having to read cautiously for fear of spoilers, but I did send him a note a couple of days ago about this thread and the character import problem. Don't know if he's going to write about it specifically, but he did reference "the inability to port over Shepard's face from earlier games" in yesterday's article, which is a start. (Spoiler alert: content of DLC).

Modifié par essefar, 13 mars 2012 - 03:49 .


#3466
RealStyli

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The only way I can see them really fixing this is to patch ME2 so that it imports the ME1 face and gives the correct code that can then be inputted into ME3. Either that or a separate bit of software that you input your save into and it "fixes" it, I can't see that working on console though. Also, the cost of releasing a patch on Xbox 360 might hold us back on getting one.

#3467
Yobel

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RealStyli wrote...

 Also, the cost of releasing a patch on Xbox 360 might hold us back on getting one.


Well, we shouldn't care about that either, should we...

#3468
RealStyli

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YobelX wrote...

RealStyli wrote...

 Also, the cost of releasing a patch on Xbox 360 might hold us back on getting one.


Well, we shouldn't care about that either, should we...


Nope, but EA might if they see this as a minority issue. I hope I'm wrong and they take it as seriously as we do.

#3469
Yobel

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RealStyli wrote...

YobelX wrote...

RealStyli wrote...

 Also, the cost of releasing a patch on Xbox 360 might hold us back on getting one.


Well, we shouldn't care about that either, should we...


Nope, but EA might if they see this as a minority issue. I hope I'm wrong and they take it as seriously as we do.


Yup, so this is my proposal - admins of fixmasseffect.com should post a message to EA - we don't buy any of your damn DLCs, and none of the future BioWare games. You don't want to, we don't want to. Problem solved, at least at PR level.

#3470
Emphyr

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Cannot import facial structure also (:

What i dont get...I just found this topic ( i was only looking in the Technical Support for PC) section because i wanted to avoid spoilers.. But it is almost impossible to avoid spoilers if you look at the Topic titles. Now i know already a lot about the end and more in the game that i didnt want to know!!  I am still not playing the game.

There are many topics in the technical section also. Why doesnt Bioware set a link to this topic in the tech problems? so ppl that only look there will be notified that the problem is known.

I wil not play..-> I do not want to use the save editor ( althought it is a beautifull piece of work! ) Bioware should give the author and Pheonix some credits for resolving problems that Bioware itself should do!

I think the pressure set by EA to release the game with this bug on the planned datum was HUGE!
I cant imagine that this bug was unknown to the beta testers!

About screencaps ( I use Gadwin Printscreen) works wel in ME 3. (its free).
Me1
Posted Image
Me2
Posted Image

and (sob)
ME3
Posted Image

This was the best i could create in ME3 I even printed my Nicole and had her active on another Computer.

Trying to recreate her and reading all the topics about it took me hours already that i also could have used to start playing.

Also the advertisement says that its the first trilogy you can play with your leading character.. Thats untrue also. I still remember teh ADD&D games made by SSI like Champions Of Krynn, Death Knights of Krynn, and Dark Queen of Krynn and more . They all had the option to import the characters from the others.

I will stop looking around and trying solutions created by fans ( who deserve a BIG applause )

A friend will email me if the patch is there.(if it ever comes)  .....
Like i said looking into the forums makes it impossible to see many many spoilers.

Ill start playing Star Control 2  the Ur Quan Masters again
(in my opinion the Best SF game ever made).

Thanks a lot ELectronic Arts for getting Bioware in this mess.

Take Care and regards from the Netherlands. (europe)

Modifié par Emphyr, 13 mars 2012 - 03:56 .


#3471
Cootie

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YobelX wrote...

RealStyli wrote...

YobelX wrote...

RealStyli wrote...

 Also, the cost of releasing a patch on Xbox 360 might hold us back on getting one.


Well, we shouldn't care about that either, should we...


Nope, but EA might if they see this as a minority issue. I hope I'm wrong and they take it as seriously as we do.


Yup,
so this is my proposal - admins of fixmasseffect.com should post a
message to EA - we don't buy any of your damn DLCs, and none of the
future BioWare games. You don't want to, we don't want to. Problem
solved, at least at PR level.



Keep bothering them about it. Especially on external websites where they cannot stuff us into one easy-to-ignore thread.

Bioware's damage control is nonexistant, so the best thing to do is to spread the word on gaming websites and forums, preferably reputable ones.
If we're going to be patient, they'll assume they have all the time in the world to make this up to us, and that we'll eventually forgive them.
I certainly won't.

Modifié par Cootie, 13 mars 2012 - 03:46 .


#3472
RealStyli

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Cootie wrote...

YobelX wrote...

RealStyli wrote...

YobelX wrote...

RealStyli wrote...

 Also, the cost of releasing a patch on Xbox 360 might hold us back on getting one.


Well, we shouldn't care about that either, should we...


Nope, but EA might if they see this as a minority issue. I hope I'm wrong and they take it as seriously as we do.


Yup,
so this is my proposal - admins of fixmasseffect.com should post a
message to EA - we don't buy any of your damn DLCs, and none of the
future BioWare games. You don't want to, we don't want to. Problem
solved, at least at PR level.



Keep bothering them about it. Especially on external websites where they cannot stuff us into one easy-to-ignore thread.

Bioware's damage control is nonexistant, so the best thing to do is to spread the word on gaming websites and forums, preferably reputable ones.
If we're going to be patient, they'll assume they have all the time in the world to make this up to us, and that we'll eventually forgive them.
I certainly won't.


I've been tipping news sites but they seem to be ignoring it. Yep, we really have to keep the pressure up or EA and BioWare will just see it as something they can ignore and that will pass in a few weeks. Again, I hope I am wrong, but the fact that this thread is at almost 140 pages and we've had no update since Friday, does not bode well.

#3473
Clarian

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RealStyli wrote...
I've been tipping news sites but they seem to be ignoring it.


Yeah, so far I've sent tips to Kotaku and IGN...and included my images, which I think are very convincing...but, nothin'.

#3474
Defjams2000

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You don't want to fix import face on Mass effect 3 ?
I don't want to pay for a Bioware game
I'cancel my subscription on SWTOR just now

Fix MASS

#3475
essefar

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Clarian wrote...

RealStyli wrote...
I've been tipping news sites but they seem to be ignoring it.


Yeah, so far I've sent tips to Kotaku and IGN...and included my images, which I think are very convincing...but, nothin'.


Credit to Mr Kain at Forbes for at least referencing it then, I hope he decides to follow up.
I also dropped a note to the The Cynical Brit, a YouTube blogger.

Modifié par essefar, 13 mars 2012 - 04:12 .