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Issue importing faces into Mass Effect 3 Updated March 21


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#3476
Cootie

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You have to consider that most news sites are paid via advertisements, and biting the hand that feeds them is usually not a good idea. Which makes your idea, well, less compelling.
Forums are much better for this kind of thing. Trying to reach the everyman is easier, and it comes naturally. Twitter and Facebook, anyone?




That said, I'd really like it if Bioware stepped up their Damage Control game, and stopped falling back on their whole censor-and-ignore scheme.
A little bit more transparency wouldn't hurt. And more tactful twitter feeds.

Modifié par Cootie, 13 mars 2012 - 04:14 .


#3477
Ragke

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I just went to fixmasseffect3.com; kotaku.com echoed this as well. Near the bottom it says, it doesn't affect ME2 users, but it does. This was buried in Chris's original post, but players of Mass Effect 2 who used New Game+ are also affected.

I started from ME1 on 360, bought and beat ME2 on 360, but then after building a budget gaming PC, I bought another copy of ME2 on PC, manually recreated my Shepard, and beat it 3 times, using New Game+ of course. I thought I was immune from this bug, but yesterday, I finally received my CE in the mail, and lo and behold, I was another victim of the bug. The .yaml thing is very well-intentioned, but it did not work very well for me.

Why are EA-published games so full of bugs? Crysis 2 last year was extremely buggy; they still haven't fixed all the bugs, one being that the game randomly decided to delete all my single-player progress one day. Cool. Thanks a lot.

They still haven't fixed Battlefield 3's "Q-key" comm-rose bug. And now this. I'm not saying I'll never buy another EA-published game again, but I'm very close to doing so.

Modifié par Ragke, 13 mars 2012 - 04:16 .


#3478
Benchpress610

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DoctorEss wrote...

At this point, it's getting a bit ludicrous that the only "update" we got was "There is nothing to update".

You know, there's plenty of ways to keep your community in the loop, and avoid the pitfalls of quoting release dates, and things that could get you in trouble if you can't keep them.

How about this: Bioware could, say, post their OWN screenshots of their ME1-2-3 Sheps, post a couple pictures of how progress is going, say they've isolated exactly what is causing the problem, outline the steps they're taking to fix it, give details on that process, etcetera.

You don't have to give a date the patch is coming out, to give the community valid, USEFUL information, that sets minds at ease.

The way this is being handled is horrible, horrible PR, and is generating a lot of ill will for the company, and every step of the way, there's been a way to salvage that, and it's been avoided.

Instead, we get told that they're aware that it's broken (of course you are, the community has been reporting this since the demo), and that they're "working on it".

After over a week, people need a bit more than that. Transparency is key, here.

To those acting like we're being a bunch of entitled jerks: We. Paid. Money. For. This.

The exchange of money means we're entitled to certain things. One is "works as advertised". Currently doesn't. So stop trashing on people here simply because you use defaultShep and don't care about this problem, or don't think it's a big deal to you.

Regardless of subjective experience, the fact remains, the product is not working as advertised, whether or not that function means anything to you.

We want a real fix. Not a work-around. Not a "close enough". Not a "well, it's similar to my Shep". Real. Fix.

Failing that anytime soon, we'd just like an update that's more than "Yep, we're doing stuff", casually tossed out to shut us up for a few days. Something that's actually got a bit of depth, so that the community can SEE it's being worked on, and have evidence they're making progress, something.

To leave us all dangling like this for a week+ is unconscionable.


How about just…
 
”Our team is diligently working this issue and will come up with a solution as soon as possible. We apologize to our long time fans for the inconvenience”
 
The fact that they haven’t come up with something as simple as that gives me reason to pause… then again, while BW makes great games, their PR department sucks. Posted Image

#3479
Jae Are

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I think it's safe to say they can expect a rather large drop in DLC sales and future pre orders. I for one will wait from now on. Seeing it sit there on my shelf and not being able to play it is pure torture.

#3480
essefar

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Cootie wrote...

You have to consider that most news sites are paid via advertisements, and biting the hand that feeds them is usually not a good idea. Which makes your idea, well, less compelling.
Forums are much better for this kind of thing. Trying to reach the everyman is easier, and it comes naturally. Twitter and Facebook, anyone?




That said, I'd really like it if Bioware stepped up their Damage Control game, and stopped falling back on their whole censor-and-ignore scheme.
A little bit more transparency wouldn't hurt. And more tactful twitter feeds.


I could only get half-way through one of those videos (the second now listed) - horrific - and I guess this thread isn't the place to discuss it. As a player I don't think it's at all acceptable or accurate to personify criticisms of any aspect of a game and focus them on one individual; to Bioware/EA I would say that if you are able to invite, hear, and constructively discuss feedback on all aspects of the game with your player base it will help build a healthier and more mutually respectful relationship with us.

I now understand the zero tolerance message on the forums, and am very glad it is there.

Modifié par essefar, 13 mars 2012 - 04:39 .


#3481
Guest_bladeofwoe_*

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Probably been answered but....

I made a custom Shep in Mass Effect 1, therefore theres no creation code....I imported to Mass Effect 2, re-created my custom Shep, but changed his hair, therefore generating a creation code...so, if I import to 3, will it import correctly??

#3482
Foxbat Killer

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bladeofwoe wrote...

Probably been answered but....

I made a custom Shep in Mass Effect 1, therefore theres no creation code....I imported to Mass Effect 2, re-created my custom Shep, but changed his hair, therefore generating a creation code...so, if I import to 3, will it import correctly??


It will import *something* but it may not be that close.  It's more than just a code issue.  They removed several assets from the ME1/ME2 CC, so some features you chose for your face may not exist anymore and some of them may have slightly changed.

#3483
Clarian

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bladeofwoe wrote...
Probably been answered but....

I made a custom Shep in Mass Effect 1, therefore theres no creation code....I imported to Mass Effect 2, re-created my custom Shep, but changed his hair, therefore generating a creation code...so, if I import to 3, will it import correctly??


That's exactly what I did.  As far as I'm concerned...mine did not import correctly.

Posted Image

face code 443.P67.T11.W21.C62.24N.12H.7C1.WU6.W25.9G6.376

#3484
Guest_bladeofwoe_*

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Foxbat Killer wrote...

bladeofwoe wrote...

Probably been answered but....

I made a custom Shep in Mass Effect 1, therefore theres no creation code....I imported to Mass Effect 2, re-created my custom Shep, but changed his hair, therefore generating a creation code...so, if I import to 3, will it import correctly??


It will import *something* but it may not be that close.  It's more than just a code issue.  They removed several assets from the ME1/ME2 CC, so some features you chose for your face may not exist anymore and some of them may have slightly changed.



I used the first preset male, and I didn't change much tbh.....only got the game today, and I've still got to finish ME2 again!

#3485
Guest_bladeofwoe_*

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Clarian wrote...

bladeofwoe wrote...
Probably been answered but....

I made a custom Shep in Mass Effect 1, therefore theres no creation code....I imported to Mass Effect 2, re-created my custom Shep, but changed his hair, therefore generating a creation code...so, if I import to 3, will it import correctly??


That's exactly what I did.  As far as I'm concerned...mine did not import correctly.

Posted Image

face code 443.P67.T11.W21.C62.24N.12H.7C1.WU6.W25.9G6.376


I did use the face code in the ME3 demo, and this is what I got....
Posted Image

#3486
C9316

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So yeah, let's get an ETA on how long it'll take to fix this issue guys! I really wanna play ME3's single player...

#3487
Cootie

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essefar wrote...

I could only get half-way through one of those videos (the second now listed) - horrific - and I guess this thread isn't the place to discuss it. To players I would say that I don't think it's at all acceptable or accurate to personify criticisms of any aspect of a game and focus them on one individual; and to Bioware/EA I would say that if you were able to invite, hear, and constructively discuss feedback on all aspects of the game with your player base it would help build a healthier and more mutually respectful relationship with them.


I'd like to clarify that I am not in any way justifying attacks on any one person, not at all. I'm merely pointing the finger at their recent attempts at damage control.
There seems to be a trend of taking their public communication lightly. They are important individuals, and they've taken a few steps in the wrong direction when dealing with these issues.

They diminish the personal experiences and the value of the complaints by labeling people (like the one who discovered the stock photos and original pictures sloppily manipulated for ME-3) as trolls or unreasonable.
It is infuriating to be ignored when you have valid complaints, and as such joining the wave of insults becomes a more attractive option to the fan.

I'm just saying, there is a time and place for silence and transparency, and Bioware seems to shift between the different ends of the All-or-Nothing spectrum rather clumsily.

Modifié par Cootie, 13 mars 2012 - 04:44 .


#3488
droid105

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I tried to use the editor for ME2 face code and it didn't load up :(, can someone help me? Want to play my Shepard who romance Tali but that Shepard I cant import. Can we add TIM's eyes and scars mod with gibbs editor later when we have our face done?

#3489
DitzyDaffy

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 This ain't the only bug.


#3490
trayanm

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I am guessing the Reapers will defeat us :D

BioWare, no bad feelings, but this is non-serious attitude to all your fans.

I do not give up and I will wait the patch, but every one here will tell you, that the pleasure of this game will be less if we could play it when it was released.
I hope BioWare thinks about something compensation, because non everyone of us has a pre-ordered items.

#3491
essefar

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Cootie wrote...

I'd like to clarify that I am not in any way justifying attacks on any one person, not at all. I'm merely pointing the finger at their recent attempts at damage control.
There seems to be a trend of taking their public communication lightly. They are important individuals, and they've taken a few steps in the wrong direction when dealing with these issues.

They diminish the personal experiences and the value of the complaints by labeling people (like the one who discovered the stock photos and original pictures sloppily manipulated for ME-3) as trolls or unreasonable.
It is infuriating to be ignored when you have valid complaints, and as such joining the wave of insults becomes a more attractive option to the fan.

I'm just saying, there is a time and place for silence and transparency, and Bioware seems to shift between the different ends of the All-or-Nothing spectrum rather clumsily.


So clarified.
I'm new here, so I don't have the historical context. I've just tweaked the language of my earlier post to include myself in it as a player: what's shown in that video is so horribly extreme I catapulted somewhere else for a moment, linguistically.

Modifié par essefar, 13 mars 2012 - 04:56 .


#3492
Guest_bladeofwoe_*

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trayanm wrote...


I hope BioWare thinks about something compensation, because non everyone of us has a pre-ordered items.


Would be nice  :mellow:

#3493
Yobel

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 I ussed this database 
http://masseffect2faces.com/ and found something very similar to my original male Shepard - that would be it 
http://masseffect2fa...php?faceID=2437.

My Shepard has only brown eyes and much more visible, facial hair. Other than that - it's identical. I pasted the code to the Mass Effect 3 and this is how close can I get - 
http://imageshack.us...1203131747.png/ 

Thank you BioWare for a week without my purchase. This is pathetic.

#3494
Surgeitalia

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Bioware is pretending the launch was a huge success. It drives me crazy to look at the mass effect twitter feed and see all the congratulations and celebrations and happy talk about how great the game is when im here, a true ME fan from the very begining. One of my favorite games of all time, waiting with the game installed in my pc , not being able to play it. What makes it even worse is i started to play dragon age 2 while i waited and it turned out to be nothing like dragon age origins!

#3495
mags314

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Has anybody tweeted CaseyH on this subject? It would be interesting to hear his thoughts?

#3496
ThinkIntegral

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mags314 wrote...

Has anybody tweeted CaseyH on this subject? It would be interesting to hear his thoughts?


That guy's smart enough not to answer, even if we piled on a ton of tweets.  However, it wouldn't hurt if we did though.

#3497
Ryuna

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Emphyr wrote...

Cannot import facial structure also (:

What i dont get...I just found this topic ( i was only looking in the Technical Support for PC) section because i wanted to avoid spoilers.. But it is almost impossible to avoid spoilers if you look at the Topic titles. Now i know already a lot about the end and more in the game that i didnt want to know!!  I am still not playing the game.

There are many topics in the technical section also. Why doesnt Bioware set a link to this topic in the tech problems? so ppl that only look there will be notified that the problem is known.

I wil not play..-> I do not want to use the save editor ( althought it is a beautifull piece of work! ) Bioware should give the author and Pheonix some credits for resolving problems that Bioware itself should do!

I think the pressure set by EA to release the game with this bug on the planned datum was HUGE!
I cant imagine that this bug was unknown to the beta testers!

About screencaps ( I use Gadwin Printscreen) works wel in ME 3. (its free).
Me1
Posted Image
Me2
Posted Image

and (sob)
ME3
Posted Image

This was the best i could create in ME3 I even printed my Nicole and had her active on another Computer.

Trying to recreate her and reading all the topics about it took me hours already that i also could have used to start playing.

Also the advertisement says that its the first trilogy you can play with your leading character.. Thats untrue also. I still remember teh ADD&D games made by SSI like Champions Of Krynn, Death Knights of Krynn, and Dark Queen of Krynn and more . They all had the option to import the characters from the others.

I will stop looking around and trying solutions created by fans ( who deserve a BIG applause )

A friend will email me if the patch is there.(if it ever comes)  .....
Like i said looking into the forums makes it impossible to see many many spoilers.

Ill start playing Star Control 2  the Ur Quan Masters again
(in my opinion the Best SF game ever made).

Thanks a lot ELectronic Arts for getting Bioware in this mess.

Take Care and regards from the Netherlands. (europe)


How can a hot shepard be turned into something so ugly : (

#3498
Criterion89

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omg cant wait, greetings from Ukraine

#3499
ThinkIntegral

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Rocky4455 wrote...

ThinkIntegral wrote...

Rocky4455 wrote...

I am really tempted just to customize my characters face again and start playing, I will do this if there has been no more news of the release of the patch or news by the end of the week


Before you do, be sure to make it known to EA/BW that you think they're complete jerks for not providing more info other than "We confirmed what's wrong with the game," and apparently as Darkwun said outsourced it to EA as "low priority"


Don't get me wrong I am anoyed that they didnt see this problem in testing, also how can it be low priority when it is a major bug in there game and its one of there main features


I don't know what to tell ya; that's what Darkwun's buddy told him.  They have our cash that's all that matters.  While they may be knee deep in other projects its actually inexcusable as they knew before hand about this mess.

Modifié par ThinkIntegral, 13 mars 2012 - 05:18 .


#3500
ThinkIntegral

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I liked your post buddy so I'm quoting it so any new people can read it and so they can get mad and show BW what's up. Everyone should tweet Casey Hudson and David Silverman (even though he's marketing but he's been one of the faces for ME3)

X2three wrote...
If you haven't noticed, Bioware don't give a rat's ass. They rattle off empty platitudes about this whole issue. It firstly took Bioware & their thread mouthpiece Chris, 90 pages and several days of anger to say what was ALREADY said by him on the first page and somehow some people on here, perhaps in outright desperation, took it as a sign of a potential fix in the very near future.

That so called ****** weak update by Chris which told us nothing new, confirmed the obvious and what we ALREADY knew was wrong and gave us no eta or status on the fix itself was nearly a week after launch DESPITE the fact that this issue was evident and REPORTED already during the f**king demo. A lot of you keep forgetting that point. Bioware knew of it BEFORE LAUNCH, before this thread got created by Chris and before all of you bought this game. Bioware did nothing about it then and I cannot see why any of you think Bioware will fix it now. I truly believe that Bioware made a conscience decision to leave it as it is and rely on one of two things for a resolution:

A) People will cave in and just make a new looking Shepard and move on and if they dont, who cares because they have your money now.
B) A talented Modder like the epic author of TexMod creates a work around that will shut us all up or defuse this situation.

Bioware has our money. Their part in all this is done and despite what some of you have said, this issue is NOT gaining wide traction in the media. It is Gaming sites ONLY that have reported on it and once at that and moved on! It is ONLY the people on this thread fighting the good fight that is keeping it alive, shouting for and demanding a fix but Bioware are not listening and too busy thinking of the next way to ream us. Maybe on page 180, Chris will grace us with his presence and tell us exactly the same thing he said on Pages 1 and 90.

"The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for everyone here."

But no apologies for what could go down as one of the worst f**k up's in a game launch ever. Nor do we get anything approaching reassurance to all of us that this issue WILL BE FIXED. No we got a open ended "We are looking into it". This doesn't mean they will fix it. As I mentioned before, there were a few bugs in ME2 that Bioware never fixed despite the forum pointing it out and reporting it. Belive me people, I want a fix too. The very fact this character creator gave me a f**king female head when I imported a MALE Shepard (See page 38 for pics) is staggering beyond words but I am also a realist and Bioware are not going to fix this.

They took certain facial features, hair and color out for God knows why so this means they are not going back in!! (But they happily gave a certain person in the game a freaking ******!! *Potential spoiler if you have not looked at the CE art book and don't want to see who this is* i265.photobucket.com/albums/ii215/Garbish/MassEffect32012-03-1123-35-11-74.jpg) They happily and willingly launched the game despite one of it's major features being broken (Or as Bioware no doubt believe "updated") so really maybe it's time to accept we are all pi$$ing against the wind. If Bioware were going to fix it, they would be communicating more with us and above all else, be more contrite with the angst this is causing all of us. The road to healing begins with a heartfelt apology. But there is No apology and no Mea Culpa either to be had from them.

And to all those who happily boast they got their Shepard working, be grateful that it wasn't skill that got you your import to look right but pure luck that you chose facial features in ME1 & 2 that wasn't taken out so it allowed you to recreate your Shepard.

Finally, if you don't believe me about Bioware not giving a rat's ass about this issue, click on any of the moderators at the bottom of the page and look how many of them are posting on OTHER THREADS in this forum but besides Chris giving his regurgitated investigating line twice, where are all the Bioware forum people when it comes to this issue? Some developer feedback on the issue, anything really.

The silence from Bioware speaks volumes.  :(


Modifié par ThinkIntegral, 13 mars 2012 - 05:21 .