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Issue importing faces into Mass Effect 3 Updated March 21


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#3626
dEvA5TaToR

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MuffinHead69 wrote...

dEvA5TaToR wrote...

Ragke wrote...

Gothmog_Ultra wrote...

Pf, as reward for all what we are experiencing, loads of bugs etc., if they were a serious company they would almost give us all a free DLC!! Noobs!!

This is what Blizzard would do.


Blizzard would do way more than that trust me on this one lol.


Isn't Blizzard partnered with Activison?

With them in charge, this would have been a problem caused on purpose so they could release DLC that allows for proper importing, then charge $20 for it.


You sir is absolutely right, but knowing me I'll buy it.

Modifié par dEvA5TaToR, 13 mars 2012 - 11:00 .


#3627
AnarchyyFox

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Guess I get to join this crowd too. Which is really weird, I didn't change my Sheps face but a tweak here and there and changed the hair/facial-hair. Could probably retweak it but I just found it really weird.

#3628
Sektion9

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Here's my end result using the workaround. Top ME1 bottom ME3. Mass Effect 1 & 2's characters look more natural and real. Not sure why exactly.

Posted Image

Posted Image

Modifié par Sektion9, 13 mars 2012 - 11:14 .


#3629
Alchemist4

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Well, I decided to break my stance and attempted to recreate my male Shep and found it was impossible since the facial features and nose are not in ME2 or ME3. I played for about 1 hour with the character I created but it just didn't feel right. I was emotionally uninvolved and I felt like I was just accomplishing task rather than experiencing the story.

I guess it's going back on the shelf, and I might as well beat Arkham City until a patch.....if we ever get one cause it's hard to believe that a bug like this was missed by the testing team. You have to be pretty incompetent to miss something that affects the core concept of the game (importing and continuing your characters story in each game installment).

#3630
jakenou

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Clarian wrote...

jkthunder wrote...
Right, I know the gap in graphics is much bigger and different in ME3


Really? I think the overall graphics change from 1 and 2 was bigger than between 2 and 3.  Like, I played the first ME3 mission after the intro, and overall the visuals looked very much like the style of Lair of the Shadow Broker.  Very close to 2.

Which makes it all the weirder, to me, that my Sheps were closer from 1 to 2 than 2 to 3.



The environmental graphics and lighting from ME1 to ME2 were a pretty huge leap, but as has been said, the character graphics and textures simply improved upon already existing assets for the most part. The environments in ME3 are upgraded again, but the character assets were completely rebuilt - some matching better than others. It's more noticable because we relate to the characters in a much more... personal (?) way than we do with the environments.

Modifié par jkthunder, 13 mars 2012 - 11:17 .


#3631
Clarian

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jkthunder wrote...
The environments in ME3 are upgraded again, but the character assets were completely rebuilt -  


Yeah, apparently so...

#3632
Yobel

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Sektion9 wrote...

 Mass Effect 1 & 2's characters look more natural and real. Not sure why exactly.


Yup. ME 3 chars are more... plastic I would say. IMO it has to do something with the bone structure and skin.

#3633
jbg927

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still no fix, this is sad

#3634
Nethalar

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my first thoughts when seeing Anderson and Ashley and Kaiden... too stiff and ... glossy. I would say all new ME3 models have the same glossy look...

#3635
TAPyratic

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jkthunder wrote...

So aside from using social media petitions and what not, have people been bombarding EA Support about this? - help.ea.com/connect-with-us

I would think that if they get inundated with emails from everyone having the problem saying how angry they are and that they want an ETA on a fix, that they are more likely to feel some pressure rather than ignore the issue


I fail to see how whining will solve the problem.  They know it's a problem, we wouldn't be posting in this thread if they didn't know it was a problem.  I think people just need to have some patience and wait for the fix.  If you keep bombarding them with emails, I can only see that slowing everything down because now, on top of fixing the issue, you've just wasted their time by having them read multitudes of emails about an issue that they already know about.  Also, I don't think there are any grounds here to accuse Bioware of "ignor[ing] the issue."  This thread disproves that.

#3636
True Heresy

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TAPyratic wrote...

jkthunder wrote...

So aside from using social media petitions and what not, have people been bombarding EA Support about this? - help.ea.com/connect-with-us

I would think that if they get inundated with emails from everyone having the problem saying how angry they are and that they want an ETA on a fix, that they are more likely to feel some pressure rather than ignore the issue


I fail to see how whining will solve the problem.  They know it's a problem, we wouldn't be posting in this thread if they didn't know it was a problem.  I think people just need to have some patience and wait for the fix.  If you keep bombarding them with emails, I can only see that slowing everything down because now, on top of fixing the issue, you've just wasted their time by having them read multitudes of emails about an issue that they already know about.  Also, I don't think there are any grounds here to accuse Bioware of "ignor[ing] the issue."  This thread disproves that.


We're not whining, we're reporting a massive bug. They have aknowledged an issue, and yes we will be patient - but something so big deserves an apology and transparency. The support staff are very different from the coders, so you can send all the emails in the world and it won't change the pace of the patch - just so you know there are at LEAST 20 people working around EA and Bioware (sorry for sarcasm). As for ignoring the issue, the fact they have a FAQ saying it'd be a problem from BEFORE RELEASE and only saying they'll fix it AFTER RELEASE is most definitely ignoring the issue.

#3637
TAPyratic

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Rytowar wrote...

TAPyratic wrote...

I understand that the inability to coherently continue your personal Shepard's story from ME1 to ME3 may be depressing, but I believe that what you're suggesting as a way to alleviate the problem before the fix is put in is a little bit over-the-top.  I was slightly choked when I found out about it as well, and I'm still waiting for a fix, but in the mean time, what I did was load up Mass Effect 2, go back to my character and take a picture.  Then in ME3 I tried to make it as close as possible.  For the most part it was a success, it wasn't perfect, but I know I'm going to play through the entire series again in the future; by then I'm confident that this issue will be fixed.


I agree and ive done the exact same thing with my character... just dont understand why they would release the game when they knew about this problem.. everyone is having problems right? 100% of ME1 characters right? Are we to believe bioware didnt test this..? so did there charaters work? They should have known months ago..
WHY IS THIS A PROBLEM NOW BIOWARE?


Problems happen.  No game is perfect; especially one with as many variables as a Mass Effect title.  In making the character import code for ME3, they probably tested it on many different characters that were created in the ME2 customization page and assumed that it would work if a character was imported from ME1 to ME2 to ME3.  This assumption has to be made on the idea that the import code from ME1 to ME2 is versitile and not reliant on magic numbers or hard coding of any kind.  This is probably something that they overlooked.  

This is obviously a speculation and I have no idea what the actual issue is, but the point I'm trying to make is that some stuff is overlooked.  I'm sure they weren't aware of the bug until people brought it to their attention; sure they dropped the ball, but whining isn't going to help them pick it back up.

#3638
Ragke

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I fail to see how whining will solve the problem.  They know it's a problem, we wouldn't be posting in this thread if they didn't know it was a problem.  I think people just need to have some patience and wait for the fix.  If you keep bombarding them with emails, I can only see that slowing everything down because now, on top of fixing the issue, you've just wasted their time by having them read multitudes of emails about an issue that they already know about.  Also, I don't think there are any grounds here to accuse Bioware of "ignor[ing] the issue."  This thread disproves that.

The point is that we are skeptical that they are even working on it. One little post saying that they're "working on it" is not good enough. I don't agree with e-mail whining either, but I don't trust Bioware or EA to fix anything, so I think it is in our best interests to keep the whining up.

The main reason people are skeptical they are even working on this bug is that 1) they've outsourced it to EA, and 2) this game-breaking bug made it into the release version. That simple fact that they ignored this bug, yet still released the game is what blows people's minds, whether it's on a conscious or subconscious level. Such a monumental and fundamental bug should not have been in the release version.

What they should have done is scrap the multiplayer altogether and work on this bug from the get-go. At worst, they could've pulled a Diablo III and patched the MP in later. Perfect the SP first.

#3639
TAPyratic

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True Heresy wrote...

TAPyratic wrote...

jkthunder wrote...

So aside from using social media petitions and what not, have people been bombarding EA Support about this? - help.ea.com/connect-with-us

I would think that if they get inundated with emails from everyone having the problem saying how angry they are and that they want an ETA on a fix, that they are more likely to feel some pressure rather than ignore the issue


I fail to see how whining will solve the problem.  They know it's a problem, we wouldn't be posting in this thread if they didn't know it was a problem.  I think people just need to have some patience and wait for the fix.  If you keep bombarding them with emails, I can only see that slowing everything down because now, on top of fixing the issue, you've just wasted their time by having them read multitudes of emails about an issue that they already know about.  Also, I don't think there are any grounds here to accuse Bioware of "ignor[ing] the issue."  This thread disproves that.


As for ignoring the issue, the fact they have a FAQ saying it'd be a problem from BEFORE RELEASE and only saying they'll fix it AFTER RELEASE is most definitely ignoring the issue.


Not necessarily, it's possible that they found out about the bug after they certified the game and had to patch it anyway after release or even that they just had so much stuff in the pipeline leading up to release that they sidelined the issue until such a time where they would be able to address it.  To imply intentionally ignoring an issue is a massive assumption that, I don't believe, can be made on the evidence provided to us about the issue.  All in all, the ball's in their court and as a fan and consumer of Bioware's products, the only logical and rational course of action, for me anyway, is to just let them play through. 

#3640
King Espi

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Alchemist4 wrote...

Well, I decided to break my stance and attempted to recreate my male Shep and found it was impossible since the facial features and nose are not in ME2 or ME3. I played for about 1 hour with the character I created but it just didn't feel right. I was emotionally uninvolved and I felt like I was just accomplishing task rather than experiencing the story.

I guess it's going back on the shelf, and I might as well beat Arkham City until a patch.....if we ever get one cause it's hard to believe that a bug like this was missed by the testing team. You have to be pretty incompetent to miss something that affects the core concept of the game (importing and continuing your characters story in each game installment).


You made it farther than I did.

I got up to the part where I met Ash and just looking at my Shepard disappointed me. I turned off my Xbox after that.

#3641
Rel Fexive

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Ragke wrote...

What's up, Bioware/EA spy?


Seriously? :huh: Reasonable means, what, sockpuppet? That's a mite cynical, isn't it?

Ragke wrote...

I think the point is that this is a major issue, not a negligible one, and the game should not have shipped in its current state. Period.

It's akin to a PC game shipping with only 360-controller support with no KB/M support, or a game with no sound.


Since the game can still be played all the way through as is, no, that's not a fair comparison.  Annoying, but not utterly broken. Sure, I'm waiting for a patch too but I'm not letting my sense of entitlement get in the way.

Loegi wrote...

They already knew about this problem for at
least 12 days. It shouldn't even need to be patched, it should be a
feature in the game.


So maybe it takes two weeks to work out what needs to be fixed and what it will take, then doing it, then testing it.  Point is, we don't know.  But I'm betting it ain't a two hours at the end of the day job.

#3642
Rastacles

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Still not fixed..... you've got to be kidding me. Can we get an ETA at least? Please? Pretty please with sugar on it?

#3643
RHINOK 9

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Shouldn't they be updating us every day about this issue? Even if it's to say "no progress" or "still working on it" or something....

#3644
Silicon Drifter 82

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It's like a nationwide commercial, (nationwide theme whistle) "Can I get a update!!?"

#3645
Clarian

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For what it's worth, I put this on twitter:

twitter.com/#!/Clarian/status/179717257855901696

I noticed that @masseffect sent a couple people who were asking about the "face import error" to this thread.  It would be incorrect for them to direct me here, since what they've said is:  

Chris Priestly wrote...
We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +.


...but I did neither of those, my save is an ME2 created face, first playthrough.

Modifié par Clarian, 14 mars 2012 - 12:11 .


#3646
deathbykebab

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All I know is this is 146 pages of the same complaints - we're moving in circles, people.
Yes, okay, I know people have posted solutions to the error and are communicating about questions and answers to one another and whatnot, but unless you're obsessively keeping track of what information is on what page, it all gets kinda lost in the mix and we end up debating with ourselves.
Damned if I know what I wrote last because this page moves constantly forward.

I think it's a little much to tear apart Bioware.
Outrage and disappointment is understandable, the KEEP MY SHEPARD pages are touching to see and I'm sure Bioware finds this touching as well and are working on it as hard as they can but some things I've seen go a little too far. I'm right there with you all - disheartened, outraged, all that jazz but I'm more mellow about it I guess...

Hell, some fans are even proposing Bioware changes the ending for them.
I can't weigh in on that one, I haven't played it - I'm guessing it's despairing and soul crushing, as very well a war should feel like.
But that's an entirely different debate.
I like Bioware, I feel sorry for them being expressed as never caring about the hardcore fans. Mistake's happen but they're working on it...

But that's me..I haven't been scouring every detail about how this went wrong. It has - and it's a damn shame it was overlooked, but there it is. We be patient, we wait, we go on with our lives, our jobs, husbands, wives, children, pets, sex dolls and we wait to finish the fight.
At the end of the day, the game is still the engrossing, heart-in-mouth sci fi story telling, it's just a shame this bug has hindered the enjoyment.

Anyhoo, as you were. I'll no doubt keep checking in to see the 600 page thread tomorrow [/dry sarcasm].

Modifié par deathbykebab, 14 mars 2012 - 12:27 .


#3647
The Phazer

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Still haven't started single player, still waiting for a patch, still disappointed at the lack of information about how long it will take.

#3648
Seth Garamonde

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If only they make some "upgrade" option in the game so we could start with the wrong face to fix it when they get a solution. We could start a game if they make a mid game import face system like the reset abilities in ME2.

#3649
Mingolo

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So I've been messing around with Gibbed in my PC, modifying my Xbox's saves files. These are the results (sorry for the image quality, this is on the Xbox and my capture software is kind of crapy and doesn't capture HD images):

*Note: the save editor version provided by Phoenix doesn't work for Xbox saves, you have to use the version Malcroix posted a few pages back


Mass Effect 2
Posted Image



Mass Effect 3, Tweaks done: YAML used to obtain ME1 face code, code input into ME2 CC, custom face polished while comparing to ME1 face in CC, new code obtained from ME2 CC, code input into ME3 CC, face polished further in ME3 CC
Posted Image



Mass Effect 3, Tweaks done: everything done above plus saved game and extracted .xbsav file, modified .xbsav in gibbed copying over all values in OffsetBones, Scalar Parameters, Vector Parameters, and Morph features from ME2 save file
Posted Image



As you can see, there's little difference between the gibbed version and the non-gibbed version besides the eye color, not even that weird hook in the ME3 nose that is not in ME1/ME2 got fixed. But still, the eyes do look better, what bothers me more though is the hair style, which I don't like, I like the one I used for ME2/ME1, but it is not in the ME3 CC. So I started messing with Hair Meshes and textures next, and found that the hair meshes that were in ME2 but were removed from the ME3 CC are still in the ME3 disc:

Mass Effect 3, Tweaks done: all of the above plus use gibbed to include Sarge Spike 2 hair mesh, Sarge Spike hair texture still missing
Posted Image


Based on this, I think the hairstyles which aren't in the CC anymore are still in the game, I found the code for the Sarge Spike 2 mesh (my ME2 character's hair style) in ME3 to be BIOG_HMM_HIR_PRO_R.Hair_SargeSpike.HMM_HIR_Ssk_02_MDL, while in ME2 it is BIOG_HMM_HIR_PRO_R.SargeSpike.HMM_HIR_Ssk_02_MDL. I know this isn't just some random mistaken mesh and is the Sarge Spike 2 mesh because if I changed the name slightly, the game couldn't find it and it would crash when I accessed the save. Then I tried adding the texture as well, using ME2's save file as reference for the name of the texture and ME3 save files for the format in which textures are named in ME3, but textures are done a bit differently in ME3 and I couldn't do it. 

For example, the Short 2 hair in ME2 uses the Short 2 mesh and Short 2 textures, in ME3 it uses the short 2 mesh and Crew Cut textures. The Formal Spikes in ME2 uses the Formal Spikes Mesh and Formal textures, in Me3 it uses the Formal Spikes mesh but uses no textures at all in the Texture Parameters collection. And for each hair style in ME3, the textures or no textures it uses seems to be rather random, so I don't know how to handle the Sarge Spike 2 textures. If I had the PC version, I could go directly to where those file are located in the directory and see how exacty textures work and what are their names...but since I can't do that, I guess I'll have to wait until somebody with the PC version goes more in depth with hair textures.

Regardless, the fact that the hair mesh in addition to everything else is still in the game, tells me it should be possibe for the importer to be fixed pretty well.

Overall, I think (besides the missing hair styles) the main thing that is affecting all Shepards are the eyes. In mine if the eyes are fixed, his face would be basically identical to my ME2 hepard.

Modifié par Mingolo, 14 mars 2012 - 12:43 .


#3650
Alchemist4

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deathbykebab wrote...

But that's me..


I wish this thought came to your head first before you posted the rest of your comment. <_<

Not being able to play with our ME1 Shep is a big deal.

Modifié par Alchemist4, 14 mars 2012 - 12:32 .