This is the response I got from an EA rep:
Hello Finn,
Thank you for contacting Electronic Arts and letting us know about your issue.
I appreciate your interest in the game and assure you to provide the continual support throughout from my end.
Please accept my genuine apology for the way you have been made to feel. We at EA, strive to make our customers have an exceptional experience. Any deviation from this is dealt very critically. Your case definitely merits attention and I assure you my support in getting this sorted out.
I have gone through your issue and like to inform you to keep a check on the game forum for any updates. I also wish to suggest you that we do not any ETA for this, because this depends on the game developer and the people working for the game. They are still working on this.
I wish I could personally do something for you but nothing much can be done.
I humbly ask for your understanding regarding this matter and I apologize for any inconvenience caused to you.
Electronic Arts values your affiliation and looks forward to hear from you. Also, in case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledge base online:
http://help.ea.com.