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Issue importing faces into Mass Effect 3 Updated March 21


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#3751
chainsawgutsfuck

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Corma wrote...

80% of the people don't like the me3 ending and 20% of the people can't play because their shepards don't have faces... bioware guys where is my money?!


1.- finish the fix and FAST
2.- make MORE THAN ONE ending (WE MADE A LOT OF CHOICES, WE WANT A LOT OF ENDINGS!)
3.- APOLOGIZE WITH YOUR LOYAL FANS


I don't actually think 80% of players dislike the ME3 ending... maybe 80% of the old-timers (like me) who started with ME1 when it was released AND play FemShep who also hoped for something more tailored to every specific choice are disappointed (not me, the game's chock full of "emotional moments")... but even if 10,000 people are unhappy with it that's still barely 1% of the entire player base, considering it's sold millions.

Face imports and people disgruntled by the ending are by all means entitled to voice opinions, but we have to remember this forum thread is, by and large, the loud minority voicing it's opinion, and not the entirety of Mass Effect 3 players.

Modifié par chainsawgutsfuck, 14 mars 2012 - 08:53 .


#3752
Yobel

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Mingolo wrote...

Actually, rumor has it, according to a poster some pages back, that Bioware doesn't consider this bug important enough for them to deal with personally, so they have outsourced it to EA. We have no way of knowing how true that is though.


If it's true - IF is is true -  this situation means that one of the MAIN features of the saga is a SCAM and the developer is arrogant AS HELL.

Couldn't believe what you wrote there:blink: 150 pages on a problem, and what? Minor? Few hundreds of people has it only? Seriously? This is new low for the entire industry and BioWare/EA tandem especially.

#3753
swirlwind

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chainsawguts**** wrote...

Ultimately, I have to admit, it's not a "glitch" or "bug" per se, this face import business. It *does* import faces (most of them), they're just altered in a way that makes the face you've looked at for the last 5 years (hopefully not 24/7, that would be slightly alarming!) look like a different character. But the fact it isn't exactly a "bug" with the game means there's nothing to be "fixed", only altered.

Actually, in my case it definitely is a bug. For most of my Shepards, I get the "can't import face" error screen, and the only option is to start creating a new face from scratch using the default options. I don't really care if I need to adjust the sliders to fix details, but to recreate the face without even a reference picture of what it looked like before? No thanks.

#3754
chainsawgutsfuck

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swirlwind wrote...

Actually, in my case it definitely is a bug. For most of my Shepards, I get the "can't import face" error screen, and the only option is to start creating a new face from scratch using the default options. I don't really care if I need to adjust the sliders to fix details, but to recreate the face without even a reference picture of what it looked like before? No thanks.


You could try copying the old face code over and tweaking it, or load up ME2 and take a screenshot or something?

#3755
HalfMinuteHero

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The existence of this bug is simply jaw dropping.

There is no possible way QA could have missed it. Which means someone at Bioware decided it was not important enough to fix. I have some choice words for that person, but they would likely result in a ban.

#3756
Tobias Fenrir

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I guess in my experience with the game so far, I've been relatively lucky in regards to my ability to both recreate and tolerate my Shepard. If you just gave me my recreated face as an import, I likely wouldn't have even thought there was a difference. Granted, it would have been a very long time since I turned on ME2, but it's a good enough recreation for me to consider it my Shepard, and not somebody else. He does look a little odd from certain angles, but I can say from experience that actually seeing your character in action will make a huge difference in how you see your character.

Modifié par Tobias Fenrir, 14 mars 2012 - 09:00 .


#3757
Yobel

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Tell you what - if we can make an event - try to go to such retail stores as BestBuy or else and get a bunch of people to GIVE BACK the game and demand money in return - maybe that would help with a patch:

a) having to know the ETA on it
B) having it AT ALL.

#3758
Rain Gunji

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Playing the game, I think I may have at first had a blinder on to the bugs I got the can't import face message too, but I was so excited to be playing the game I went meh lets just get close enough and I think it looked great, then there were other bugs I wanted to ignore so I did; these things happen the story is what I cared about, my choices is what mattered, looking out for my squad mattered to me. and then that thing happened... see what I mean? that thing that made it hard to ignore all those little things that hadn't mattered so much to me... but yeah I got that message too... it was really not that big of a deal to me, but I can see why other would be all mad about it.

#3759
Akeashar

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theswedishdude95 wrote...

There used to be a time when developers actually shipped finished products.


That day was long ago, before Elite II Frontier at the least, where it was literally impossible to complete (or get an Elite ranking in any case).

As to whoever was saying this was a vocal minority, I remember reading a dozen or so pages back about there being a poll about this issue, which had over 1,000 hits. Given a lot of political agendas struggle to get that, but having a game hit it shortly after going up? Yeah. People are making their voices heard.

Oh well, at least I have HDN Mk 2 to play until this is resolved, since it affects both my male and femme sheps.

#3760
swirlwind

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chainsawguts**** wrote...

You could try copying the old face code over and tweaking it, or load up ME2 and take a screenshot or something?

My characters are all on the Xbox, and they're all imported all the way from ME1, so they don't have face codes in ME2. I understand there is some kind of a workaround where you can use a thumbdrive to get the saves out of the Xbox and use a fan-released mod or some such on the PC to find out the face code, but frankly I'd rather wait and see if BioWare actually patches this, like they should. 

#3761
sic transit gloria mundi

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my purchase of me3 lies 8 days in the past and i still haven't been able to actually play it. shame on you, bioware, shame on you!

#3762
essefar

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chainsawguts**** wrote...

<snip>

The problem is, Shepard's face is the sum of it's parts - when every part's undergone a minor change, the entire face changes. I can claw back a reasonable version of most old Shepards using Texmod, and when you can get the face looking very close it *does* look pretty excellent in ME3... but not everyone's willing to waste time sorting out the problem, it's understandable; but managing to fix the problem yourself in a matter of minutes / hours, despite the required effort, is probably going to be better than allowing yourself to be held waiting for updates for days, weeks, months not playing the game.


Yeah, but I'm not willing to pay full price for a faulty game. If i'm going to have to mod it in an attempt to fix the bug myself, for a result which, however much improved, is still not a flawless import, then I'm going to wait until the game is in the £5 bargain bin. It also doesn't help those whose decision history is inaccurate or who can't import at all.

If we give our money to a company which releases a faulty product, is less than honest in it's communications, and has frankly appalling customer service then we only invite more of the same. That's how the marketplace works, and that's the economic system a lot of us have voted for. So when the next game is even more buggy, the gap between PR and reality even greater, the lack of customer service even worse - well, we're the ones who said it was okay. Remember that.

Modifié par essefar, 14 mars 2012 - 10:22 .


#3763
chainsawgutsfuck

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Akeashar wrote...

As to whoever was saying this was a vocal minority, I remember reading a dozen or so pages back about there being a poll about this issue, which had over 1,000 hits. Given a lot of political agendas struggle to get that, but having a game hit it shortly after going up? Yeah. People are making their voices heard.


But polls like that will only ever cap at the amount of people having the problem who are also unwilling to try and fix it on their own, which I don't think will ever be more than about 10% of the player base (and that's being very, very generous - even 5% is generous, that's more than 50,000 people) - people don't really care about political agendas because they usually don't have much of an effect - look at Kony 2012, it died out after 2 or 3 days after people got their fill of merchandise and playing "political activist for a day".

If you look at any review site that allows user reviews, there aren't hundreds of thousands of players upset with ME3, just the same 300 or so giving 0/10 scores on the basis that their Shepard looks different, or that the endings weren't to their taste. Presumably the same 300 people who call themselves "loyal customers" and refuse to actually start playing the game, but think handing out 0/10 is their human right.

A thousand people up in arms on forums and websites can look very loud and intimidating when they're out in force, no question; but don't forget the other millions of players who are content. Hell, i'm slightly agitated at the face import, but I don't think every player's got issues with the game.

#3764
amardilo

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 I've been holding off from playing Mass Effect 3 until I can import my characters face. I hope this gets sorted out soon.

#3765
Gascogne

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amardilo wrote...

 I've been holding off from playing Mass Effect 3 until I can import my characters face. I hope this gets sorted out soon.


Well don't get your hopes up.. :P

#3766
Gothmog_Ultra

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That'sbecoming really ridicolous... but guys, I dont have big hopes, there it was a bug affecting a lot of people in American McGees Alice - Madness Returns that after a couple of levels didnt let you go on with the game cause the action you should do didnt happen. I waited for MONTHS for a patch that EA NEVER RELEASED. This game was released June 2011 if I remember well, months ago I stopped to wait for this patc, there it was only a fan made solution that for me didnt work. Maybe now the patch is out, idk to be honest and right now I dont wanna play the game, but for months I couldnt play the game I spent 50 euro to have.

Do you understand with which kind of guys are we talking about?!

If only Bioware was aquired by Valve... every problem you have in a Valve game, they give their soul to solve it as soon as possible, they inform you, they work hard to solve even problems noone saw there it were.

VALVE FOREVER!!

P.S.: this Origin is just a lame copy of Steam, useless, they should have used Steam for ME.

Modifié par Gothmog_Ultra, 14 mars 2012 - 10:30 .


#3767
shengar

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Gothmog_Ultra wrote...


Do you understand with which kind of guys are we talking about?!

If only Bioware was aquired by Valve... every problem you have in a Valve game, they give their soul to solve it as soon as possible, they inform you, they work hard to solve even problems noone saw there it were.

VALVE FOREVER!!

P.S.: this Origin is just a lame copy of Steam, useless, they should have used Steam for ME.

To make things worse, this bug happen in the single player mode of the game.
If it happen on the MP, it would forced them to made a quick fix since it will hamper everyone's play
but no with single player buddy. No with single player.

I said this because you remind me when Dota 2 beta got a fatal exploit bug and valve forced to release a quick fix after that:lol:
After this I realized how most developer ignore most obvious bugs in their games if it happen in single player mode

#3768
Inquisitor Recon

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swirlwind wrote...
My characters are all on the Xbox, and they're all imported all the way from ME1, so they don't have face codes in ME2. I understand there is some kind of a workaround where you can use a thumbdrive to get the saves out of the Xbox and use a fan-released mod or some such on the PC to find out the face code, but frankly I'd rather wait and see if BioWare actually patches this, like they should. 


Oddly enough my ME1 imported ME2 face had a code, but it doesn't work in ME3 at all. I get something totally different.

#3769
Jade Elf

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Thomas Fuglseth[/b]

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[/list]
Thoroughly enjoying the @MassEffect 3 soundtrack. Now if only they'd fix the save import so I could enjoy the game as well...


Posted Image
Mass Effect[/b]

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@thomasfuglseth Thanks for your patience. The developers are aware and are working on addressing this concern.


For those asking for an update(yeah it's nothing new of course, but still).

Edit: argh, darned formatting

Modifié par Jade Elf, 14 mars 2012 - 10:42 .


#3770
Beanstalk

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I'd wager that the fix to the import is already done, it's the long-ass QA process to validate the patch that's holding things up.
Nothing that can be really done about it though. If you don't stick to your process on QA, you end up fixing 1 bug while introducing 4 new ones.

On a different note, do we have a thread that's purely concerned with techniques to get your ME3 shep as close as possible to the original?
Sifting through all the unproductive rants is tedious.

Modifié par Beanstalk, 14 mars 2012 - 10:59 .


#3771
Yobel

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Beanstalk wrote...

I'd wager that the fix to the import is already done, it's the long-ass QA process to validate the patch that's holding things up.
Nothing that can be really done about it though. If you don't stick to your process on QA, you end up fixing 1 bug while introducing 4 new ones.


It's very true, but if it is as you say right now, how come they didn't just write - hey folks, it's done! Wait a little longer, patch is coming. I bet they're way, way over their heads on this.

#3772
swirlwind

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ReconTeam wrote...

Oddly enough my ME1 imported ME2 face had a code, but it doesn't work in ME3 at all. I get something totally different.

:( That sucks. I only have a code for those characters whose faces I rebuilt in ME2 for whatever reason, but I only have a few of those. Most of mine have gone unchanged ever since ME1, and I'd like to keep it that way.

Curiously, though, my only broShep was imported to ME3 with his face sort of "intact", although I never touched his face in ME2. He still needs a lot of work to look even semi-decent, but at least there's something to start from.

#3773
rapchill

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chainsawguts**** wrote...

Akeashar wrote...

As to whoever was saying this was a vocal minority, I remember reading a dozen or so pages back about there being a poll about this issue, which had over 1,000 hits. Given a lot of political agendas struggle to get that, but having a game hit it shortly after going up? Yeah. People are making their voices heard.


But polls like that will only ever cap at the amount of people having the problem who are also unwilling to try and fix it on their own, which I don't think will ever be more than about 10% of the player base (and that's being very, very generous - even 5% is generous, that's more than 50,000 people) - people don't really care about political agendas because they usually don't have much of an effect - look at Kony 2012, it died out after 2 or 3 days after people got their fill of merchandise and playing "political activist for a day".

Did you know, 56.4% of all statistics are made up? Where are you pulling these imaginary figures from? 10% of the buying population aren't willing to find custom fixes? Last time I checked, not everyone is savvy enough to figure out the work arounds.

If you look at any review site that allows user reviews, there aren't hundreds of thousands of players upset with ME3, just the same 300 or so giving 0/10 scores on the basis that their Shepard looks different, or that the endings weren't to their taste. Presumably the same 300 people who call themselves "loyal customers" and refuse to actually start playing the game, but think handing out 0/10 is their human right.

You're ovbiously missing the point here. Those who HAVE played the games from the beginning feel a sense of betrayal from whoever's decision it was to release a game that's whole appeal is to import a face you made with no problems and to import custom made decisions. That is the WHOLE selling point of Mass Effect. And since this amazing game mechanic doesn't seem to work in the pinultimate game, don't you think everyone who encounters the problem has a right to give it 0/10 score.

Look at it this way. You buy a car for the full price - say £4,500 / $7,074 - but only when you stick the key in the ignition while the car is sat on your drive-way to you realise there's no engine...but hang on, according to your logic, only the loyal fans of Car's will have anything to say about it, because everyone else will just go out and buy another engine for $2000 more...ignorance is bliss is it mate?

A thousand people up in arms on forums and websites can look very loud and intimidating when they're out in force, no question; but don't forget the other millions of players who are content. Hell, i'm slightly agitated at the face import, but I don't think every player's got issues with the game.

That's the whole point, if we don't allow our voices to be heard who else is going to know there's a problem. Apparently Quality Control didn't, and they're internal. There may indeed be a good number of people content with their game, but the issues we are suffering need to be addressed. And it's our right under the Trades Description Act to demand a product that is "fit for purpose".

#3774
Beanstalk

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YobelX wrote...

Beanstalk wrote...

I'd wager that the fix to the import is already done, it's the long-ass QA process to validate the patch that's holding things up.
Nothing that can be really done about it though. If you don't stick to your process on QA, you end up fixing 1 bug while introducing 4 new ones.


It's very true, but if it is as you say right now, how come they didn't just write - hey folks, it's done! Wait a little longer, patch is coming. I bet they're way, way over their heads on this.

You do that, you get a gazillion people clamoring for the patch to be released right now, QA be damned. And let's not even talk about the backlash of saying "almost done", and then discovering a "back to the drawing board" level bug during testing...

Modifié par Beanstalk, 14 mars 2012 - 11:03 .


#3775
Beanstalk

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Is anyone aware of an option in Gibbed that will let you adjust the height of the ROOT of the nose?

It seems to me that for femsheps, the base of the nose is lower in ME3 (i.e. the forehead is larger), which leads to the eyes also being lower, which causes the whole face to feel slightly "off".

If not then this needs to be added, because I think this plays a major role in ME3 femsheps feeling "doll-like" or "childish".
Also, please add the old version of Ashleys eyes back as an additional option. All femsheps who happened to use those eyes are now experiencing inexplicable "babe-e-fication", do to the eyes being larger.

Modifié par Beanstalk, 14 mars 2012 - 11:15 .