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Issue importing faces into Mass Effect 3 Updated March 21


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#3801
essefar

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Clarian wrote...

essefar wrote...
For me the first playthrough is special: it's the most immersive, the story most powerful, and I'm not trying to steer the mechanics because I don't know the outcomes yet. I just immerse and play. For me, that's the 'canon run': even if I struggle with a surprise outcome, well that's the RP part.


Exactly.  The first time through is the most memorable and the most real.


Yes! Beginning to feel like a bit of an alien life form around here... 

Modifié par essefar, 14 mars 2012 - 01:07 .


#3802
Yobel

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chainsawguts**** wrote...
If people can't or won't find fixes on their own and wait for a patch, that's fine - but there *are* fixes out there.


Yeah, sure. Let the community do all the work. That was supposed to be funny, right?

#3803
Bonaven

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True Heresy wrote...

So I emailed customer services as I said a few pages back, they linked me to the previously discovered articles where it says some faces aren't supported. But most disheartening is the main contents of the email.
"Hello Michael,

Thank you for contacting Electronic Arts Customer Support regarding Mass Effect 3.
I am sorry to hear that you are experiencing those problems with your EA game.

I am sending you an attachment about importing save games to Mass Effect 3.
Unfortunately, transferring the facial features of your character is not supported.

We apologise for any inconveniences caused.

Should you have further questions, please do not hesitate to contact us again."

Two points, first my name isn't Michael but apparently EA thought I was. Most importantly there is a snippet written in there you may have noticed. Namely "TRANSFERRING THE FACIAL FEATURES OF YOUR CHARACTER IS NOT SUPPORTED"

We are screwed. Just accept a fakeshep or give up, from what I can tell anyway (unless you ate smart like Phoenix - I'm not though...)


I think he said that at this moment,transfering the facial feactures are not supported,but nothing says that in the future (With this "top priority patch" that bioware is working) will not receive a fix.

Modifié par Bonaven, 14 mars 2012 - 01:12 .


#3804
batman22

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WTF

#3805
essefar

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chainsawguts**** wrote...

<snip>

If people can't or won't find fixes on their own and wait for a patch, that's fine - but there *are* fixes out there. It should be irrelevant for those that call themselves "loyal fans" to have to put in 5 minutes of effort to sort the problem out.


I think you're confusing your enthusiasm for the past output of a artist (being 'a fan') with your rights as a consumer to buy a product where features work as advertised. I might be 'a fan' of such and such band, but if I buy their CD I expect all tracks on it to play, and if I go to a gig I expect them to play a full set. And if their music goes downhill, I'm surely not going to be a fan for much longer: 'loyal' and 'fan' are two words which are not glued together.

Modifié par essefar, 14 mars 2012 - 01:21 .


#3806
Killga

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rapchill wrote...

True Heresy wrote...
"TRANSFERRING THE FACIAL FEATURES OF YOUR CHARACTER IS NOT SUPPORTED"


This does sound awefully final. But why then does this thread even exist, and furthermore, why did a Bioware Dev even set foot in here to saying they were doing something about it?

Perhaps, because you were dealing with EA they were trying to fob you off with the quickest answer they could give. But I conceed, this is seemingly not open for debate.


Well that answer seemed quite obvious after fiddling around with character generation for an hour or two... Its hard to imagine who in the world would have suggested to go that route in the game design process, much less how the design leads would approve to it. 

Basically there are only two reasonable explanations: Either they are clueless about the main priorities of their returning customer base, which I find hard to believe given Bioware's excellent track record. Or some managers in marketing/sales came up with the "brilliant" idea to give the player character a "fresher", younger look to appeal to an even larger audience, and forced that on the design team. Given the route they took with some other design desicions the latter explanation looks quite plausible. The default FemShepard in ME1 and ME2 had (fittingly) a quite mature look of say the early to mid 30s, while the new character generation produces FemShepards (as well as most NPCs) appearing to be in the early to mid 20s. Mind you that a large proportion of their returning playerbase is probably rather in their 30s (and 40s) than in the 20s... 

#3807
rapchill

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EvilCecil4th wrote...

http://social.biowar...3047/189597.jpg


http://i70.photobuck...o-importy-1.jpg

Killga wrote...

rapchill wrote...

True Heresy wrote...
"TRANSFERRING THE FACIAL FEATURES OF YOUR CHARACTER IS NOT SUPPORTED"


This
does sound awefully final. But why then does this thread even exist,
and furthermore, why did a Bioware Dev even set foot in here to saying
they were doing something about it?

Perhaps, because you were
dealing with EA they were trying to fob you off with the quickest answer
they could give. But I conceed, this is seemingly not open for debate.


Well
that answer seemed quite obvious after fiddling around with character
generation for an hour or two... Its hard to imagine who in the world
would have suggested to go that route in the game design process, much
less how the design leads would approve to it. 

Basically there
are only two reasonable explanations: Either they are clueless about the
main priorities of their returning customer base, which I find hard to
believe given Bioware's excellent track record. Or some managers in
marketing/sales came up with the "brilliant" idea to give the player
character a "fresher", younger look to appeal to an even larger
audience, and forced that on the design team. Given the route they took
with some other design desicions the latter explanation looks quite
plausible. The default FemShepard in ME1 and ME2 had (fittingly) a quite
mature look of say the early to mid 30s, while the new character
generation produces FemShepards (as well as most NPCs) appearing to be
in the early to mid 20s. Mind you that a large proportion of their
returning playerbase is probably rather in their 30s (and 40s) than in
the 20s... 

That is the doom of most sequels. You get the higher ups that have no clue what the public want, making business decisions on what the public want. And they either just about get it right, or get it waywrong.

I'm all for showing age in a character the further through a series you get. Assassin's Creed II (plus expansions: Brotherhood; Revelations) for instance. They age Ezio, quite considerably in the last installment, and that brings you closer to him, because you're watching him "age". Bringing in fresher and younger faces just disillusions the player into thinking it's shiney and new...I'm all for show stress lines on my shepard because of whatever if it means having the same face throughout...

#3808
essefar

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rapchill wrote...

http://i70.photobuck...o-importy-1.jpg


Brilliant! Your tagline too :)

Modifié par essefar, 14 mars 2012 - 01:40 .


#3809
chainsawgutsfuck

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YobelX wrote...

Yeah, sure. Let the community do all the work. That was supposed to be funny, right?


I'm not a very funny person... even when I try :(

But look at it this way, you've had to make a custom FemShep face in the first place, right? That required effort... while the character creator in ME3 does import most faces wrong, it *is* possible to get a very close semblance of your old Shepard back with some tweaking and possibly using texmod. Some people will say that's too much effort to get their old Shepard back, but if it's such a personal issue having the *exact* same Shepard then effort may be required to try and get it looking the same.

#3810
Optimum Dr Loaf

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This is my first time ever on one of these forums, thats how pissed I am about this. Please fix!!!

#3811
Yobel

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chainsawguts**** wrote...

But look at it this way, you've had to make a custom FemShep face in the first place, right? That required effort... while the character creator in ME3 does import most faces wrong, it *is* possible to get a very close semblance of your old Shepard back with some tweaking and possibly using texmod. Some people will say that's too much effort to get their old Shepard back, but if it's such a personal issue having the *exact* same Shepard then effort may be required to try and get it looking the same.


Look. I made my Shep look similar to my old one ONLY becouse I found a facecode on 
http://masseffect2faces.com/. I made my tweak. But it's NOT my character. Close, but not really. Now ask people with no such luck. I'm not playing, they are not playing. 

My point is - yes, it's too much effort. You paid for this, man - how hard this argument can be?<_< You pay - you want something. There is a button - "import". It's not working. So hell yeah, it's to much effort.

#3812
Liaras

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_ ? _

#3813
FemShep 4 President

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chainsawguts**** wrote...

it *is* possible to get a very close semblance of your old Shepard back with some tweaking and possibly using texmod.


No. That's wrong. It may be true for some people, but it is NOT true for all people. Please stop thinking that just because something works for you, that it works for everyone. It doesn't, and there are two 150-page threads which are a testament to this.

Some Sheps transfer fine without tweaks. Some need a few standard tweaks. Some can be improved with modded tweaks. But a significantly large number cannot be brought to an acceptable level with any of the tools currently available.


chainsawguts**** wrote...

Some people will say that's too much effort to get their old Shepard back, but if it's such a personal issue having the *exact* same Shepard then effort may be required to try and get it looking the same.


It's not that people don't want to put the effort in to get their Sheps back - it's that they are not keen on spending 2 hours screwing around with mod tools, only to end up with a face which looks like their Shep's retarded brother.

#3814
Ramir3zPL

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Maybe they will fix the issue in next DLC. There's a rumor that BW is working on one as we speak.

#3815
Yobel

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Ramir3zPL wrote...

Maybe they will fix the issue in next DLC. There's a rumor that BW is working on one as we speak.


That's true. I think they are making multiplayer package - new guns, characters, maybe maps even. If they add bug fix in this DLC, and we have to pay for this... I can't really comment on this face-commedy anymore...:unsure:

Modifié par YobelX, 14 mars 2012 - 02:00 .


#3816
Ramir3zPL

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YobelX wrote...

That's true. I think they are making multiplayer package - new guns, characters, maybe maps even. If they add bug fix in this DLC, and we have to pay for this... I can't really comment on this face-commedy anymore...:unsure:


Wait, wait, wait! From what I heard, It's going to be or something like that. Something like bonus for people having Online Pass or something like that. :)

#3817
Clarian

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True Heresy wrote...
https://helporigin.s...E0000000CoMWIA0
https://helporigin.s...E0000000CoOnIAK


Ah, OK.  The only thing I see there is "you may not be able to import your face and will have to recreate it"...not "you may not be able to recreate it."

But the new "facial features not supported" thing is pretty definite.

#3818
FirstOfTheFallen

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ConstantCupcake wrote...

Which is exactly why at some point in the testing process (I do QA myself) the import selection should have been tested using an actual save file. At some point you always need to do a real world test.  This is not rocket surgery.



I see what you did there.:D

Modifié par FirstOfTheFallen, 14 mars 2012 - 02:43 .


#3819
Beanstalk

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This entire episode brings to mind something I read about World of Warcraft a while ago:

WoW has gotten quite a few substantial upgrades to its graphics over the years, but the models for the player characters are still from the vanilla era, and accordingly look rather ugly and out of place today.
Time and time again the fans have asked Blizzard: "Please make us prettier!". And the response always is: "We'd love to, but we haven't yet figured out how to do it right. People are very protective of their characters, and if they don't like the changes, they will get very upset."

Turns out they have a point...

Modifié par Beanstalk, 14 mars 2012 - 02:58 .


#3820
Chrischn89

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- Day 6 -
I can´t believe it´s almost a week now since this all began. Jim and I are trying to cling on the last bit of morale that we have. We didn´t talk about it yet, but we both know that it doesn´t look too good. I wonder how the other survivors are doing. We are all connected by the same miserable fate... and still we are galaxies apart, fighting, surviving and dreaming of better times. Times in which things are as they used to be. I´m starting to get crazy. Maybe I should end it all... NO! I will endure anything! I´ve come so far!
I... I... *sigh* I guess I should stop for now and think of something else... maybe tomorrow something good will happen... tomorrow...

#3821
Holger1405

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YobelX wrote...

Look. I made my Shep look similar to my old one ONLY becouse I found a facecode on 
http://masseffect2faces.com/. I made my tweak. But it's NOT my character. Close, but not really. Now ask people with no such luck. I'm not playing, they are not playing. 

My point is - yes, it's too much effort. You paid for this, man - how hard this argument can be?<_< You pay - you want something. There is a button - "import". It's not working. So hell yeah, it's to much effort.


And as I stated yesterday, this has to be Fixed. But when they did fix the import Bug (and I'm pretty sure they will) your ME3 Shepard would still look slightly different then your ME2 Shep, because the engine is different.  And I don't think that there is anything Bioware can do about this.  

@ chainsawguts**** I agree with you to 100%

#3822
mybudgee

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Bioware is doing something right...they have our money and we are striking by not playing a game a week after its release because of this...?

#3823
SirCrypt

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I am really starting to feel that this will not be fixed at all. It has pretty much gone dark. I will probability just return the game. I'll get it later when they "get the patch" or maybe not at all.

#3824
Chugster

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anyone think they can recreate the default femshep in the CC?

Only i quite like it and wouldnt mind using it with TIM eyes...

#3825
DARKWUN

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essefar wrote...

Chugster wrote...

deathbykebab wrote...

it's a shame all this mix of anger and outrage for me has sadly soured the experience of the game - I've dipped in about 3 hours now with a NewShep that has my personality and choices but is a 2.0 of my face that I've grown fond of.. and I keep stopping myself because I still feel...wrong somehow.
I'm trying to really get into the spectacle but there's a lot of bitterness there.


TBH i cant see how anyone can make a canon run on their first go...you dont know what choices to make etc.

So you all should be making 'test' runs first...so all those not playing yet are being silly


Well I think there's a lot of different playstyles, and they're all okay.

For me the first playthrough is special: it's the most immersive, the story most powerful, and I'm not trying to steer the mechanics because I don't know the outcomes yet. I just immerse and play. For me, that's the 'canon run': even if I struggle with a surprise outcome, well that's the RP part. If I do play through again, it will be with a very different character or it will be months or years later. For me, the first playthrough has to be with the character I began in ME and continued in ME2, otherwise there's really no point.



This. My first Shep is modelled after me. I make his choices my own-as in whatever I would do in real life, my first time dealing with these situations. So if i make mistakes, then that's just what happens... I made mistakes. My other Sheps are actual characters with personality traits ive made up.

Just because someone plays differently to us to get a perfect run through, doesn't take away from our experience

EDIT: though I'm a few hours in. No spoilers. Just hope you like auto dialogue and having only a couple of conversation choices when you actually get to speak. and thats with full dialogue on :(
With what I can gather from the railroaded ending (I'm trying to avoid all forums to avoid spoilers) no matter what I do, it's gonna turn out that most of Sheps will be the same. This just isn't the sequel I was expecting, and the let down started from just uploading my character! Future DLC better be amazing...

Modifié par DARKWUN, 14 mars 2012 - 03:21 .