8899 réponses à ce sujet

[Crimson Jupiter]

still waiting... playing Binary Domain in the meantime.

[cApAc aMaRu]

(part of my email correspondence with EA)

Playing through these games with the character you create has been an advertised feature of the whole series. I bought the game so I could play as MY character.

I expect a fix, and I want compensation, compensation for my time wasted while you fix a problem that shouldn't be there, and compensation for pre-ordering and giving you the financial advantage of a guaranteed sale, for a product I can't use as intended, and as advertised.

I can't return this product for a refund, and wait for the fix, because the guarantee cannot be made the the product I purchased will still be available (Mass Effect 3 Collectors Edition)

Since you have a ZERO COST business model with your ridiculous micro-transactions you would think that appeasing UNSATISFIED CUSTOMERS would be CHEAP, EASY, QUICK and supported by your company. But instead you are playing into the monolithic corporate stereotype and disregarding the disgusting taste you leave in the mouths of your consumers.

Whether or not I continue to be a returning customer of your business hinges ENTIRELY on how you provide me, as a dissatisfied consumer, with satisfaction.

So far EA's efforts with communicating the extent of the problem and action regarding these problems has been woeful, and your complete lack of regard for the returning consumer, the people that made this series as popular as it is, is despicable.

What I want to hear from you is:

We are sorry that our product doesn't meet our standards as a company, and your standards as a consumer. A fix is coming (time-frame). This is what we are willing to do make up for your time spent unable to enjoy your game, and to insure that you are satisfied with your purchase: (insert token gesture of goodwill here).

If you are unable to do so, then you are morally bankrupt as a company and a social entity, and you cannot rely on me to buy any more products, or recommend your products to anyone else. I will in fact be outspoken on your repeated failures as a company through any channels I have available.

I know that EA has a culture of disregarding the rights and values of their consumer base, and the companies that they do business with, so I really don't expect you to actually do any of these things. I am only holding you up to standards of common social decency that our society expects.

My money and my voice are droplets in the ocean, but BAD BUSINESS catches up to everyone in the end, and doesn't just cost business, or the consumer, it costs SOCIETY.

Take some gods damned RESPONSIBILITY.

[Liaras]

ReconTeam wrote...

I'm somewhat concerned about the lack of any sort of news or mention of this since the 9th.

ths..

[Uber Lurk]

cApAc aMaRu wrote...



Playing through these games with the character you create has been an advertised feature of the whole series. I bought the game so I could play as MY character.

RESPONSIBILITY.

I'm not 100% clear about this, but I'm pretty sure a class action lawsuit can be filed for this false advertising.  I just want my money back, I'll buy the game when what was promised over and over again is actually in the game.

[Cootie]

MrNiceguy976 wrote...

bigpapathegreat wrote...

Dry County wrote...

bigpapathegreat wrote...
This stinks that many of use loyal customers that go way back to Baldur's Gate series and MDK can't get an eta now that's the thanks we get for being long time customers.

Since when does being a "long time customer" mean you get access to info that BioWare isn't ready to announce just because you demand it?

Maybe I should demand that Nintendo share unnounced Wii U information with me. That'll work, right? Right?

yes I get to make demands when I shall out 70 dollars for a game that I have in my posetion and when it come to the wii U why willl I make a demand on a product that I dont owen and has not even come out.

Gamers feel ownership because you PAY for your product. Usually when you pay for something, you own it. (Of course you didn't make it, but you OWN that copy)


Free **** = No entitlement to demands on the product

Paid **** = You bet your bottom dollar you're entitled to demands about that product=]

I once ordered a well done steak because I'm a buttface who doesn't enjoy eating stuff that's still breathing. The waiter, however, brought me a steak that in fact wasn't well done.
It was rare.
Politely, I pointed this out to him and asked him to return to the kitchen and get the chefs to work on it some more. The waiter did not respond.
Instead I realised, much to my surprise, that several of the customers who had ordered the same well done steak who were quite happy with their blood-stained plates had gathered by my table, and they were staring at me in anger and shock!

"How dare you?! The chef doesn't owe you a nice, well done steak! It's his steak!" they chanted.
My mouth was awfully dry, and I was nervous, but nonetheless I tried to give them a piece of my mind.
"B-but p-p-p-please I-I... give steak p-p-please, I have money."
"Chefs are people too! Stop trolling!"
The spaghetti I had stored in my pockets in case of an emergency started oozing out of my pants and drop onto the floor of the restaurant as Gordon Ramsay picked me up, and as he was guiding me towards the exit a pair of cute girls laughed at me.
"Listen, you miserable git, you must understand that even five-star restaurants experience very stressful deadlines and they are forced to cut corners." he explained and gestured at the plastic cups and paper plates.

Then he threw me out on the street and I landed in a pool of my own sweat and spaghetti. I curled up in my depressing state and cried.
"No one cares about your opinion. Go troll somewhere else."
"Y-y-you too..."

I can still hear the laughter.

;_;

Modifié par Cootie, 15 mars 2012 - 08:19 .

[brianpk80]

Uber Lurk wrote...


I'm not 100% clear about this, but I'm pretty sure a class action lawsuit can be filed for this false advertising.  I just want my money back, I'll buy the game when what was promised over and over again is actually in the game.

Probably.  This is pretty egregious and a direct breach of a representation of how the product was to unfold.  The good thing about class actions is they set the benchmark for standards the industry must maintain in the future so as to not risk another suit.  Hence, it's about more than just Mass Effect 3.  It's about declaring this degree of shodiness & misrepresentation to be so extreme that it must be avoided in the future, across the industry. 

Given the possible complicity of reviewers who may have intentionally concelealed the defect at EA/Bioware's behest, this would be one heck of a Pandora's Box.  

[Emphyr]

For thoose of that didnt start playing and do not want spoilers DO NOT READ the topic Maybe they will they start to listen!

Mr Woo of Bioware had statements there. That topic is FULL with MAJOR spoilers

I thought no Me3 spoilers were allowed in this section.

I posted->

Mr Chris Priestly from Bioware  opened a topic on the issues with face import.

Its been 8 days now. There are 160 pages in that topic and over 50k views.
Not one single note from anyone of Bioware.

Many Many ppl still wont play the game because they got the error with
facial structure and are unable to import their Shepards into ME3.

Now almost every topic contains spoilers about the ending...
If i could have imported Nicole Shepard from Me1-Me2 into Me3 i could have had  my own opinion on the ending of the trilogy.

so 40k ppl will be probably many many more IF the Import bug is fixed ( and i hope it will be fixed)
Bioware responds a lot on tweets on facebook, in the forums .. But obviously someone decided NO WORD on the Face import Bug.

Its not nice to buy a game for 80 Euro that cannot be played as promised!
and waiting 8 days now and read about the ending in almost every topic.

Besides in the main section of this it is said (NO spoilers allowed!) well its full with spoilers!

Have a nice day .
Regards from the Netherlands

Modifié par Emphyr, 15 mars 2012 - 08:15 .

[RHINOK 9]

this is getting tense. i just want my shepard back

[hubris0]

Just tried to start the game and discovered this bug. This is way, WAAAAYYY below the very barest minimum standards of quality control. It may not be a gamebreaking bug, but it is an indefensible one. This leaves me very nervous for my upcoming experience.

[essefar]

SpokkerJones wrote...

Any chance of a refund if the problem cannot be fixed? I really, really regret opening the box before researching any possible bugs or else it would be back at the store.

Check your local consumer protection laws. In my country, you're entitled to a full refund for faulty merchandise ~ see my tagline. Of course the game will have been opened/installed/registered, how else would you discover it was faulty?

If the law doesn't cover you, I would write to EA and demand a refund anyway.

Modifié par essefar, 15 mars 2012 - 08:54 .

[essefar]

AncientD wrote...

Okay, I'm very annoyed with this bug, annoyed enough to not play the game until there's a fix. I don't understand how it passed through a QA process of any detectable rigor. I just hope it isn't indicative of the care shown to the rest of the game's quality. Regardless of whether it was an honest bug or it was deliberately ignored, though, this is poor craftsmanship and I expected better from Bioware.

Not playing the game until it's fixed is not an effective form of protest. Bioware/EA already have your money. Send a ticket to EA support. Return the game for a full refund under your local customer protection laws. If you don't have them, start working for them! Write to EA demanding an apology and compensation as cApAc aMaRu did above. Folks, we get the games and the service which we settle for.

Modifié par essefar, 15 mars 2012 - 09:06 .

[Darthsarna]

hubris0 wrote...

Just tried to start the game and discovered this bug. This is way, WAAAAYYY below the very barest minimum standards of quality control. It may not be a gamebreaking bug, but it is an indefensible one. This leaves me very nervous for my upcoming experience.

I only noticed a couple bugs while playing , invisible squadmates a couple times , a couple instances of strange head turning , and monitors in liara's room spinning in place while you move about.

it wasnt too bad , but then I didnt really notice any bugs in ME2 <_<

Modifié par Darthsarna, 15 mars 2012 - 08:39 .

[MrNiceguy976]

Cootie wrote...

MrNiceguy976 wrote...

Gamers feel ownership because you PAY for your product. Usually when you pay for something, you own it. (Of course you didn't make it, but you OWN that copy)


Free **** = No entitlement to demands on the product

Paid **** = You bet your bottom dollar you're entitled to demands about that product=]

I once ordered a well done steak because I'm a buttface who doesn't enjoy eating stuff that's still breathing. The waiter, however, brought me a steak that in fact wasn't well done.
It was rare.
Politely, I pointed this out to him and asked him to return to the kitchen and get the chefs to work on it some more. The waiter did not respond.
Instead I realised, much to my surprise, that several of the customers who had ordered the same well done steak who were quite happy with their blood-stained plates had gathered by my table, and they were staring at me in anger and shock!

"How dare you?! The chef doesn't owe you a nice, well done steak! It's his steak!" they chanted.
My mouth was awfully dry, and I was nervous, but nonetheless I tried to give them a piece of my mind.
"B-but p-p-p-please I-I... give steak p-p-please, I have money."
"Chefs are people too! Stop trolling!"
The spaghetti I had stored in my pockets in case of an emergency started oozing out of my pants and drop onto the floor of the restaurant as Gordon Ramsay picked me up, and as he was guiding me towards the exit a pair of cute girls laughed at me.
"Listen, you miserable git, you must understand that even five-star restaurants experience very stressful deadlines and they are forced to cut corners." he explained and gestured at the plastic cups and paper plates.

Then he threw me out on the street and I landed in a pool of my own sweat and spaghetti. I curled up in my depressing state and cried.
"No one cares about your opinion. Go troll somewhere else."
"Y-y-you too..."

I can still hear the laughter.

;_;

Staying on topic though- Fix the damn game, Bioware.

Or maybe Garrus is your producer and doesn't want you to stop calibrating?

Modifié par MrNiceguy976, 15 mars 2012 - 08:38 .

[Darthsarna]

MrNiceguy976 wrote...

Or maybe Garrus is your producer and doesn't want you to stop calibrating?

Probably

[Myantek]

So I just finished a marathon session to finish all my ME2 downloadable content and redo the ending so I had all my crew live. I load up ME3, which I had been pateintly not playing, load my character, and was like WTF. Who's that?

Now I come on here to find this is in fact a massive glitch. I want to play the game. I have not one but two Shepherds that I've played through since ME1, and these alien faces are freaking me out. I'm not especially computer savy, and I'm really not interested in putting in a bunch time to use a work around for a problem with the game.

I am very much hoping this issue will be resolved soon.

[MrNiceguy976]

[akkaze]

Ah well. It seems like nothing is going to happen soon. If it's true that there are actually face features missing, I imagine a patch solution would be non-trivial.

I've managed to cobble something together that looks not the same as my beloved original but it will have to do, I can't hold off playing after waiting so long for my ME3 Collectors Edn to be delivered sigh.

I'm guessing what will happen is I will play for a week or two, and then a solution/patch will be released, and then I get to have a minor melt down deciding whether to replay from the start or not. (I expect I will.)

So frustrating. Regular bugs are just a fact of life; but I just don't get how issue this wasn't foreseeable...?

[essefar]

ConstantCupcake wrote...

When I was getting my master's degree I wrote a lot about video games being the next evolution of storytelling. How they were culturally relevant and meaningful. I talked about Bioware games a lot as an example of the highest form of storytelling. Gameplay was meant to enhance the stories because the stories and characters were paramount. Bioware was slowly proving that Video Games could be the next cultural mythology. But slowly I've been starting to feel like they no longer care about the stories. That making money has become their top priority. Looking back I think this first started when they made that awful Facebook Dragon Age game.

Yeah, I'm with you here. We've been storytelling since the dawn of time, and every time I fire up a high-quality game I can glimpse the link to our ancestors gathered around a campfire under the stars. I think gaming is also a bridge for new tech to be adopted by mainstream society. Sometimes I can almost reach out and touch the next evolution of tech and storytelling... and it feels exciting! So long as we don't let it get dumbed down in a race to the profitable mass-produced buggy bottom. It's why I fight so hard for gaming as a medium.

Modifié par essefar, 15 mars 2012 - 11:58 .

[ThinkIntegral]

akkaze wrote...

Ah well. It seems like nothing is going to happen soon. If it's true that there are actually face features missing, I imagine a patch solution would be non-trivial.

I've managed to cobble something together that looks not the same as my beloved original but it will have to do, I can't hold off playing after waiting so long for my ME3 Collectors Edn to be delivered sigh.

I'm guessing what will happen is I will play for a week or two, and then a solution/patch will be released, and then I get to have a minor melt down deciding whether to replay from the start or not. (I expect I will.)

So frustrating. Regular bugs are just a fact of life; but I just don't get how issue this wasn't foreseeable...?

Godspeed friend.  May you find solace in your imposter shep.

Modifié par ThinkIntegral, 15 mars 2012 - 08:53 .

[fruton]

To those of you clamoring for refunds due to the face import bug, I hate to be the bearer of bad news, but i'm pretty sure buying licenses don't get you covered buy the Sales of Goods Act (UK), and many other consumer laws in other countries. It might be worthwhile writing to an MP or a politician to legislate against this, purely as we enter the digital age, this kind of thing will be more and more commonplace, and I don't just mean in the videogame industry.

When you buy a game (or any software for that matter), you are buying permission to use software, not buying the game. The fact you get a disc (some of the time) is that it's then easy for the licensee to use said software. You NEVER retain ownership for the game itself. I'm pretty sure, because your buying a license not a physical product, that is something else entirely.

On a side note, this very same reason is why EA can legally charge people who buy second hand discs a fee for using the game (online pass), because only the original buyer is granted a license.

[essefar]

Dry County wrote...

bigpapathegreat wrote...
This stinks that many of use loyal customers that go way back to Baldur's Gate series and MDK can't get an eta now that's the thanks we get for being long time customers.

Since when does being a "long time customer" mean you get access to info that BioWare isn't ready to announce just because you demand it?

Maybe I should demand that Nintendo share unnounced Wii U information with me. That'll work, right? Right?

Valuing your customers and treating them with respect is Good Business 101.

[Akeashar]

Ha, I've gone back to the very beginning, to an open field west of a big white house with a boarded front door. There is a small mailbox here.

(Type 'info' for context and 'help' for list of commands).

OPEN MAILBOX

(Seriously, playing Hakuoki is making me seriously want to play Plundered Hearts, another Infocom great :3 )

[FemShep 4 President]

Well, seeing as how it's unlikely that we'll get a fix before the end of the month (if ever), I'm thinking I might go off and start another game instead.

I was going to get Dragon Age Origins (which I've never played), but then I remembered that was a Bioware game, so I'm going to have to think up another plan.

Modifié par FemShep 4 President, 15 mars 2012 - 09:10 .

[MrNiceguy976]

essefar wrote...

Dry County wrote...

bigpapathegreat wrote...
This stinks that many of use loyal customers that go way back to Baldur's Gate series and MDK can't get an eta now that's the thanks we get for being long time customers.

Since when does being a "long time customer" mean you get access to info that BioWare isn't ready to announce just because you demand it?

Maybe I should demand that Nintendo share unnounced Wii U information with me. That'll work, right? Right?

Valuing your customers and treating them with respect is Good Business 101.

So by this logic, it is safe to assume that Bioware is not a "Good Business".

Lesson for today has ended. Go home. 

Btw, I'm getting Skyrim this weekend trading in RAGE and Fable 3, so I don't have to think about this glitch anymore! WEEEEEEEE!

Modifié par MrNiceguy976, 15 mars 2012 - 09:09 .

[ThinkIntegral]

fruton wrote...

To those of you clamoring for refunds due to the face import bug, I hate to be the bearer of bad news, but i'm pretty sure buying licenses don't get you covered buy the Sales of Goods Act (UK), and many other consumer laws in other countries. It might be worthwhile writing to an MP or a politician to legislate against this, purely as we enter the digital age, this kind of thing will be more and more commonplace, and I don't just mean in the videogame industry.

When you buy a game (or any software for that matter), you are buying permission to use software, not buying the game. The fact you get a disc (some of the time) is that it's then easy for the licensee to use said software. You NEVER retain ownership for the game itself. I'm pretty sure, because your buying a license not a physical product, that is something else entirely.

On a side note, this very same reason is why EA can legally charge people who buy second hand discs a fee for using the game (online pass), because only the original buyer is granted a license.

After actually reading the Sales of Goods Act, I believe you're right.  The fight is gonna have to be based purely on contract law and their Terms of Sale.  Is there one on the disc? 

It looks like however that you people in the EU are very lucky with your "Cooling Off Period" that EA accounts for in their TOS , assuming people bought their copy of ME3 directly from EA.  You guys have 14 days:
Section 7 of Terms of Sale

Hmm and unfortunately they disclaimed any implied warranty of merchantability; and interestingly enough the contract limits the governing jurisdiction to the laws of the UK for EU people.