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Issue importing faces into Mass Effect 3 Updated March 21


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#4126
Akeashar

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brianpk80 wrote...

Uber Lurk wrote...


I'm not 100% clear about this, but I'm pretty sure a class action lawsuit can be filed for this false advertising.  I just want my money back, I'll buy the game when what was promised over and over again is actually in the game.


Probably.  This is pretty egregious and a direct breach of a representation of how the product was to unfold.  The good thing about class actions is they set the benchmark for standards the industry must maintain in the future so as to not risk another suit.  Hence, it's about more than just Mass Effect 3.  It's about declaring this degree of shodiness & misrepresentation to be so extreme that it must be avoided in the future, across the industry. 

Given the possible complicity of reviewers who may have intentionally concelealed the defect at EA/Bioware's behest, this would be one heck of a Pandora's Box.  


I'd see how the Siri class Action lawsuit against Apple goes, since that strikes at the heart of false advertising, and hopefully will take a bite out. :3

#4127
cApAc aMaRu

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I just RE-completed Mass Effect 2, imported NEW end game data, and I STILL can't import my face.

#4128
essefar

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fruton wrote...

To those of you clamoring for refunds due to the face import bug, I hate to be the bearer of bad news, but i'm pretty sure buying licenses don't get you covered buy the Sales of Goods Act (UK), and many other consumer laws in other countries. It might be worthwhile writing to an MP or a politician to legislate against this, purely as we enter the digital age, this kind of thing will be more and more commonplace, and I don't just mean in the videogame industry.

When you buy a game (or any software for that matter), you are buying permission to use software, not buying the game. The fact you get a disc (some of the time) is that it's then easy for the licensee to use said software. You NEVER retain ownership for the game itself. I'm pretty sure, because your buying a license not a physical product, that is something else entirely.

On a side note, this very same reason is why EA can legally charge people who buy second hand discs a fee for using the game (online pass), because only the original buyer is granted a license.


Yet retailers seem to honour it. Maybe the license is covered by the parts of the law which regulate provision of services as opposed to provision of goods? Maybe retailers see it's common sense that software shouldn't be excluded just because the law hasn't been updated for our digital age? Or maybe because they know it's bad for their own business to lose a customer who buys many products from them, because one product is faulty? If returns started flooding in, it would have an effect.

Modifié par essefar, 15 mars 2012 - 04:44 .


#4129
Emphyr

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cApAc aMaRu wrote...

I just RE-completed Mass Effect 2, imported NEW end game data, and I STILL can't import my face.


well that is sad...
I was thinking about dooing the same with a new character but now i see you telling this i wont do that.

Sorry mate. At least you tried.

#4130
jouni

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Shadow Quickpaw wrote...

Well, a method I used that is surprisingly effective (While a bit time consuming) is:

1:Restart your intended Shepard on Mass Effect 2 (2 is very important; you don't have to save)
2:From the appearance customization, select customize
3: PAINSTAKINGLY recreate your Shepard as she/he appears in the previosly accepted face import (this will probably take awhile; trust me, it's worth it; you can return to the face select screen at any time to compare)
4:Record the code for the newly customized shepard face that is a duplicate (as best you can) of the imported face (recomment HDMI as the fidelity can effect the clarity of the code during the recording process)

....


I started this process yesterday. The ME1 face imported fine to ME2, but the customization in ME2 was a bit off as start point, but it seems to be possible to recreate the face. Already got very close, but have to tweak more and then try the face code to fix my primary import in ME3. :unsure:

ps. could you guys stop talking about the ending in this thread? I'm not very keen about finding about "bad ending" or "should have been better ending".. already giving a bit spoilers like that. I would just like to follow this particular face issue in this thread. Thanks! :wizard:

Modifié par jouni, 15 mars 2012 - 09:39 .


#4131
cApAc aMaRu

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Emphyr wrote...

cApAc aMaRu wrote...

I just RE-completed Mass Effect 2, imported NEW end game data, and I STILL can't import my face.


well that is sad...
I was thinking about dooing the same with a new character but now i see you telling this i wont do that.

Sorry mate. At least you tried.



Yup, I tried to work my way around their fail, but I just couldn't overcome the level of their incompetence.

#4132
rapchill

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cApAc aMaRu wrote...

Emphyr wrote...

cApAc aMaRu wrote...

I just RE-completed Mass Effect 2, imported NEW end game data, and I STILL can't import my face.


well that is sad...
I was thinking about dooing the same with a new character but now i see you telling this i wont do that.

Sorry mate. At least you tried.



Yup, I tried to work my way around their fail, but I just couldn't overcome the level of their incompetence.



I was thinking about doing this too. It's a good job I checked here...hard luck

#4133
TjM78

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Cootie wrote...

MrNiceguy976 wrote...

bigpapathegreat wrote...

Dry County wrote...

bigpapathegreat wrote...
This stinks that many of use loyal customers that go way back to Baldur's Gate series and MDK can't get an eta now that's the thanks we get for being long time customers.

Since when does being a "long time customer" mean you get access to info that BioWare isn't ready to announce just because you demand it?

Maybe I should demand that Nintendo share unnounced Wii U information with me. That'll work, right? Right?


yes I get to make demands when I shall out 70 dollars for a game that I have in my posetion and when it come to the wii U why willl I make a demand on a product that I dont owen and has not even come out.


Gamers feel ownership because you PAY for your product. Usually when you pay for something, you own it. (Of course you didn't make it, but you OWN that copy)


Free **** = No entitlement to demands on the product

Paid **** = You bet your bottom dollar you're entitled to demands about that product=]


I once ordered a well done steak because I'm a buttface who doesn't enjoy eating stuff that's still breathing. The waiter, however, brought me a steak that in fact wasn't well done.
It was rare.
Politely, I pointed this out to him and asked him to return to the kitchen and get the chefs to work on it some more. The waiter did not respond.
Instead I realised, much to my surprise, that several of the customers who had ordered the same well done steak who were quite happy with their blood-stained plates had gathered by my table, and they were staring at me in anger and shock!

"How dare you?! The chef doesn't owe you a nice, well done steak! It's his steak!" they chanted.
My mouth was awfully dry, and I was nervous, but nonetheless I tried to give them a piece of my mind.
"B-but p-p-p-please I-I... give steak p-p-please, I have money."
"Chefs are people too! Stop trolling!"
The spaghetti I had stored in my pockets in case of an emergency started oozing out of my pants and drop onto the floor of the restaurant as Gordon Ramsay picked me up, and as he was guiding me towards the exit a pair of cute girls laughed at me.
"Listen, you miserable git, you must understand that even five-star restaurants experience very stressful deadlines and they are forced to cut corners." he explained and gestured at the plastic cups and paper plates.

Then he threw me out on the street and I landed in a pool of my own sweat and spaghetti. I curled up in my depressing state and cried.
"No one cares about your opinion. Go troll somewhere else."
"Y-y-you too..."

I can still hear the laughter.

;_;



Why bother eating steak if you're going to destroy it

#4134
Clarian

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Clarian wrote...
My ME2 Shep looked slightly different than my ME1 Shep, because the engine was different.  I had no problem at all with that.

But if they only fix the import bug so that people get yaml-equivalent results...then a lot of people's Shep will look like a different person.  Not slightly different.  A different person.  That needs to be fixed.


Just to elaborate on this...ME3 Anderson looks different than ME2 Anderson due to the engine...but he still looks like Anderson.  Same with Kaiden and Ashley.  I think I've seen Joker and Liara in trailers or whatever, and they still look like themselves.  For that matter, same thing with default male Shep.  He looks different with the new engine, but still looks like the same guy.

So that proves in principle that the ME3 engine is capable of making characters from ME2 look like the same people.  Now they just need to do it with custom Shepards.  

#4135
Zemorion

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I have a question regarding this, that I haven't found an answer to yet - does this import bug also affect the choices you have made in ME1/ME2 and mess those up in ME3? Like, if you chose to romance Tali in ME2, ME3 thinks you romanced Liara instead?

I too have not been able to import my Shepards from ME2, but I'm fine with making my Shepard from scratch. I just don't want to get too far into the game, only to find out my previous choices have been messed up...

#4136
deathbykebab

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I decided to just play the damn game. I applaud those that have the strength, but I can't really sit around any more and wait - especially when I have a 2.0 Shep that I have grown fond of and don't mind playing as.
Also, I'm trying to let the bitterness go and enjoy the spectacle - it's engaging sci-fi at its best, with some fantastic combat and great character interaction.
Though, there are some weird bugs throughout...I caught Garrus doing a little spasm on the spot and at one point, Ashley went full-on Exorcist and her eyes rolled in the back of her head while we were having a romantic conversation -  because nothing says romance like an exorcism!

I still am going to go back as my original guy when the patch comes out but I'm pretty much now in the mindset of making my peace with it and soldiering on and enjoying the fantastic game.
Were this bug something that destroyed my personality and choices, that would be it, I wouldn't touch it, but I think because my face was particularly easy to recreate, I didn't mind going through with the new guy and even in some lights, I even mistake him for 1.0 so it kind of works.

Modifié par deathbykebab, 15 mars 2012 - 10:36 .


#4137
Trex001

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So, while trying the fix using Modio and the YAML files, I accidently deleted my entire ME2 career and have to reply it if I want to import to ME3 (annoying, but I'm over it). So now I'm going to reply ME2.

My question is this : If I import my ME1 character to ME2, but reconstruct the face from scratch (seems easier to do in ME2 than ME3), will my head then import into ME3 just fine?

#4138
shengar

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Clarian wrote...

Clarian wrote...
My ME2 Shep looked slightly different than my ME1 Shep, because the engine was different.  I had no problem at all with that.

But if they only fix the import bug so that people get yaml-equivalent results...then a lot of people's Shep will look like a different person.  Not slightly different.  A different person.  That needs to be fixed.


Just to elaborate on this...ME3 Anderson looks different than ME2 Anderson due to the engine...but he still looks like Anderson.  Same with Kaiden and Ashley.  I think I've seen Joker and Liara in trailers or whatever, and they still look like themselves.  For that matter, same thing with default male Shep.  He looks different with the new engine, but still looks like the same guy.

So that proves in principle that the ME3 engine is capable of making characters from ME2 look like the same people.  Now they just need to do it with custom Shepards.  

Speaking about recurring character.....
I've just seen Udina during my brother's playthrough
And all I can say that either udina got a plastic surgery or its actually his evil twin brother take place.

#4139
MercurySteam

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Created a Renegade Shep in ME2 with default face so i won't need to bother if the importing issue in ME3 isn't fixed by the time I'm done.

Still, it'd be nice to see this isue fixed within the next week.

Modifié par MercurySteam, 15 mars 2012 - 10:50 .


#4140
shengar

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Trex001 wrote...

So, while trying the fix using Modio and the YAML files, I accidently deleted my entire ME2 career and have to reply it if I want to import to ME3 (annoying, but I'm over it). So now I'm going to reply ME2.

My question is this : If I import my ME1 character to ME2, but reconstruct the face from scratch (seems easier to do in ME2 than ME3), will my head then import into ME3 just fine?


It should import your face just fine if you reconstruct the face in ME2. Because I experience it myself.
But hell, even with my MaleShep face being reconstructed in ME2, it still look like a different people. Especially his hair color. I clearly remember his hair was light brown or orange-ish. But now its completely black.

Well, my MaleShep doesn't matter that much. It is my femShep that matter since I play with her since ME1.

#4141
Clarian

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shengar wrote...
Speaking about recurring character.....
I've just seen Udina during my brother's playthrough
And all I can say that either udina got a plastic surgery or its actually his evil twin brother take place.


Yeah...I haven't seen Udina, but I did see Bailey, and he didn't quite look like the same guy.

I'm not sure, but it may be that Udina and Bailey are created with the cc, so they suffer the same problem as custom Shepards?

#4142
Pheonix52gx

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RealStyli wrote...

ratzerman wrote...
I honestly don't think we'll get the missing pieces added back, and it's incredibly depressing. The way the ME2 facecodes work, inserting more options into each slider would break the codes, wouldn't they?  

My initial thought was that there's more than enough code for more variables, with each character in the code being A-Z/0-9. Are there more than 36 variables per character?!
Where's Phoenix?

Short answer. Yes. About 2500 variables exist for your face, not 36. See here for an explanation: http://faceeffect.bl...you-put-it.html

Clarian wrote...
It does make her look oddly similar to Pheonix's, post-LOD deletion:

Not quite exactly the same.  But close enough to make me thing that when the LODs are re-built, they're populated with a kind of generic set or something. 

No eyeball clipping with the re-set LODs, though.

I should add that I don't think Pheonix claimed that this was a fix, or anything.  More of an experiment to just see what it is that the LODs do.  So, knowing that every face gets re-set to a generic set is a new bit of knowledge.

Pretty much this. I've been searching for fixes but you can't solve a problem without knowledge. Thanks for iterating this isn't necessarily a fix. From what I've learned so far, the LODs provide the nuances. I'm guessing the data you have in OffsetBones and MorphFeatures affect the building of the LODs during character creation. When they're rebuilt after deletion, the OffsetBones and MorphFeatures are not taken into account, getting the super basic face you showed there. 

Clarian wrote...
Just to elaborate on this...ME3 Anderson looks different than ME2 Anderson due to the engine...but he still looks like Anderson.  Same with Kaiden and Ashley.  I think I've seen Joker and Liara in trailers or whatever, and they still look like themselves.  For that matter, same thing with default male Shep.  He looks different with the new engine, but still looks like the same guy.

So that proves in principle that the ME3 engine is capable of making characters from ME2 look like the same people.  Now they just need to do it with custom Shepards.  

 
It is also worth mentioning that while they may have head meshes and some other shared variables; most characters do not use the "Head morph" system that generic NPCs and Shepard use. Their faces (Anderson and Kaiden are good examples) are preset by artists. The same goes for aliens like Salarians and companion characters like Jack or Zaaed. 

Modifié par Pheonix52gx, 15 mars 2012 - 11:03 .


#4143
Clarian

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Pheonix52gx wrote...
It is also worth mentioning that while they may have head meshes and some other shared variables; most characters do not use the "Head morph" system that generic NPCs and Shepard use. Their faces (Anderson and Kaiden are good examples) are preset by artists. The same goes for aliens like Salarians and companion characters like Jack or Zaaed. 


Yeah, that's true.  But still, it seems like it shouldn't be flat-out impossible, in principle, for some change to be made so custom Shepards look like themselves.  Maybe...

#4144
shengar

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Clarian wrote...

shengar wrote...
Speaking about recurring character.....
I've just seen Udina during my brother's playthrough
And all I can say that either udina got a plastic surgery or its actually his evil twin brother take place.


Yeah...I haven't seen Udina, but I did see Bailey, and he didn't quite look like the same guy.

I'm not sure, but it may be that Udina and Bailey are created with the cc, so they suffer the same problem as custom Shepards?

One that hit Udina hard is his hair color. It completely look different, at least, for me.

Modifié par shengar, 15 mars 2012 - 11:24 .


#4145
essefar

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essefar wrote...

fruton wrote...

To those of you clamoring for refunds due to the face import bug, I hate to be the bearer of bad news, but i'm pretty sure buying licenses don't get you covered buy the Sales of Goods Act (UK), and many other consumer laws in other countries. It might be worthwhile writing to an MP or a politician to legislate against this, purely as we enter the digital age, this kind of thing will be more and more commonplace, and I don't just mean in the videogame industry.

When you buy a game (or any software for that matter), you are buying permission to use software, not buying the game. The fact you get a disc (some of the time) is that it's then easy for the licensee to use said software. You NEVER retain ownership for the game itself. I'm pretty sure, because your buying a license not a physical product, that is something else entirely.

On a side note, this very same reason is why EA can legally charge people who buy second hand discs a fee for using the game (online pass), because only the original buyer is granted a license.


Yet retailers seem to honour it. Maybe the license is covered by the parts of the law which regulate provision of services as opposed to provision of goods? Maybe retailers see it's common sense that software shouldn't be excluded just because the law hasn't been updated for our digital age? Or maybe because they know it's bad for their own business to lose a customer who buys many products from them, because one product is faulty? If returns started flooding in, it would have an effect.


(...continued)
I'll try and do some digging later to see if software licenses come under provision of services instead of provision of goods, but definitely good shout about writing to an MP. If software is neither goods, nor services, nor otherwise regulated, that's a political hot potato. 

I'd still try returning the game under the commonsense definition though, customers shouldn't have to be lawyers to get good service and working products anymore than we should have to be game developers to import our Shep.

Sorry reply came in two halves  - I ran out the door to catch a bus earlier, which I then let sail by anyway cos I was too lost in thought over this! Only came to when someone asked me what I was frowning about :| 

Modifié par essefar, 15 mars 2012 - 04:43 .


#4146
fruton

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http://social.biowar...5/index/9948071

General patch info from Chris

#4147
Pheonix52gx

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fruton wrote...
http://social.biowar...5/index/9948071
General patch info from Chris

Thanks for this.

#4148
Gascogne

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fruton wrote...

http://social.biowar...5/index/9948071

General patch info from Chris


Finally. :innocent:

#4149
shengar

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fruton wrote...

http://social.biowar...5/index/9948071

General patch info from Chris

At least, now we know that why patches slow to coming.

#4150
essefar

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Cootie wrote...

Then he threw me out on the street and I landed in a pool of my own sweat and spaghetti. I curled up in my depressing state and cried.


Yeah, that's me...