8899 réponses à ce sujet

[Eyeofanger]

 When is that patch coming? They haven't given any information since march 9

[Dimensio]

Wild_Pandas_Eat_U wrote...

I am still VERY surprised that this issue slipped through the cracks, but as Ka-nan said people make mistakes. This just happens to be a rather big one.

Importing faces based upon assigned face codes despite fundamental changes between creation sliders between two games, despite the original game not providing face codes, and despite the previous game using a functional method of exporting raw mesh data and then failing to test, to any substantial degree, this method of face importing is not a minor "mistake".  This is a substantial failure of judgment.

Modifié par Dimensio, 16 mars 2012 - 01:28 .

[brianpk80]

It's obvious there will be no fix in a reasonable amount of time.

The Bioware era is over. I've purchased all of the Mass Effects, Dragon Age I, Awakening, Dragon Age II, Jade Empire, and loads of DLC but it ends here.

Blatant fraud, false advertising, terrible customer relations, cooked reviews, etc. I'll play through the thing since it's here and I'm curious, and then it's getting pawned upon completion. That effectively converts my purchase into a rental. No DLC. I've been telling friends how shocking the game opening error message was, a new low in poor quality.

Some good can come out of this if the talent flees for better pastures.

Having been a CS major and an easy going gamer for years, I have a high tolerance for human error. The fact that I'm this moved to sever Bioware says a lot. The deceit has made it a character issue.

[Velox_Aequitas]

Couldn't import my Shepard either. I'm also holding off on playing until this gets fixed, not that any of you care since you already have my money. I'm really getting sick of gamers becoming the QA department for these companies. Bioware has been my "go to" game company since Baldurs Gate. I have noticed a DRAMATIC decline in quality and scope since the EA buyout. It's also unfortunate that gamers have gotten so used to this horrific treatment from these companies that it has become the norm and we get comments like, "Relax dude, they said they are working on it" or "It amazes me that you have a sense of entitlement". You're damn right I do.
For those that feel that nothing is wrong here, Imagine this scenario: You go into a restaurant order a steak and pay for it before you receive it. The waitstaff then brings you out some chicken instead. Do you have the right to ask for that steak? Do you also have a right to receive it in a timely manner? Would you ask the waitstaff for the status of your dinner if you felt it was taking too long and would you be pissed if they ignored you?

You know you answered Yes to all of those questions. Stop being suckers, gamers.

Modifié par Velox_Aequitas, 16 mars 2012 - 01:37 .

[canestim]

FeministShep wrote...

Holger1405 wrote...
 we will not condemn Bioware over one Bug, as we know that mistakes are possible.

You don't get it man. This isn't a "Bug". A bug is an unintentional error in the code. I've developed games. This WOULD NOT have escaped testing, period. There isn't any debate, I'm sorry, not on this point. If you want to defend some corporation (who is now ruled over by a bigger corporation) for simply being lazy, be my guest. Buy their stuff and support their bad habits.

Go to this link to understand what really happened.
http://www.fixmasseffect3.com/

lol at the Die Hard Morgan Freeman

[DOCTOR CHA0TICA]

FeministShep wrote...

Chris Priestly wrote...

Hi Everyone 

I get messages asking me when the next Mass Effect 3 patch will be coming and when "X" problem will be fixed. I thought it might be a good idea to give you some insight into how a patch is made so that you understand more about the patching process.

Everything starts with help from customers like you who report issues here on the BSN or to our EA Custmer Service people.
These issues are then reported to the Mass Effect 3 team and they begin to investigate the issue.
The team tries to reproduce the issue
They then figure out what is causing the issue
They then work to fix whatever the cause of the issue is. This can take a short or long time depending on how difficult it is to fix the issue.
Once they have a fix, they test it thoughoughly in the game. They also test to make sure that the fix does not effect the game in some unexpected manner or introduce new issues.
Once a collection of issues are fixed by the team it is put into a patch and sent off to EA and our partners at Microsoft and Sony for whats is called Certification. They also run tests to make sure that our fix works and that it does not introduce any new issues to the game or their systems.
If AT ANY POINT in this testing and Certification process a problem is detected, the patch is sent back to us and process begins again until it is fixed.
Once the patch has passed certification, it is released to the public via Origin, Xbox and Playstation.
[/list]All bugs are investigated by the team and are prioritized in a process called triage. Bugs are triaged based on how important they are to the game and how many people are encountering them. This means an issue can be extremely important if it effects a lot of people OR that an issue that effects a few people, but prevents them from playing the game can both be equally important. The team works to fix as many issues as possible in a given patch process. 

I want to reassure you all that BioWare IS working on fixing the issues you are reporting and we are working on patching to get you the fixes ASAP. We appreciate your patience and assistance as we work to resolve these issues.

This was posted in a xbox 360 forum under a new post "a note on patching"

I guess "X" problem is this one? Why don't you just admit it. Why would you hide the very details people are demanding by filing it under problem "X" and posting it on a new thread very few people will likely even read. The number of responses in THIS thread are huge compared to the others. The biggest issue by far is this one (i haven't read any other technical problems that generated a 200+ and growing facebook group and forum thread with 3000+ replies).

Did you ever even study PR? I'm not joking, you are breaking every single rule I can think of... The first thing to do in any scandal (whether perceived or real) is to be completely honest and explain exactly what is happening. You need to admit you guys messed up by not informing us of this before we bought the game. If you would have admitted up front that you guys handled this the wrong way people would have forgiven you. And if you would have explained the complexity of the patching proccess in the original post or update, most people would be less worried and angry that they wasted their money. I can't stress enough how important it is to be completely transparent. If people think you are hiding something or avoiding communication, you will build resentment. I mean this is 101 stuff man.

I am not attacking you personally. I don't even know who you are or what control, if any, you have over what you can say or not say in these forums but this is the wrong way man. You could have easily stopped this a week ago in my opinion. Don't patronize us and tell token customer service lines like "you appreciate our patience". Especially when it is obvious we are anything but patient. Be a man, speak from the heart, and most importantly let everyone know every detail you can possibly think of about how this issue is being handled (including a ball park release date). I am not exaggerating. When in doubt, inform us. No one will fault you for saying a little extra information. A lack of information is what will sink you. Do what's right and worry about what your bosses will think after you do that.

Whats the saying? Don't shoot the messenger..... not only are people shooting the messenger, their dragging the body behind their cars through the streets.....

BioWare offered a kind of olive branch, and said " Ok folks, we're still aware of issues, we're working as fast as we can to fix them, but you need to be aware that fixes/patches take a long time."  Yet some people have taken said olive branch, and slapped BW firmly in the face.

Its not a major problem.... and TBH, I haven't had the error message at all....

[JonnyTreeUK]

Emphyr wrote...

I will not forget that Bioware created Me1 and Me2 which gave me so many hours of intense playing, making it possible to have so much fun...

Well said!

[Loegi]

Velox_Aequitas wrote...

Couldn't import my Shepard either. I'm also holding off on playing until this gets fixed, not that any of you care since you already have my money. I'm really getting sick of gamers becoming the QA department for these companies. Bioware has been my "go to" game company since Baldurs Gate. I have noticed a DRAMATIC decline in quality and scope since the EA buyout. It's also unfortunate that gamers have gotten so used to this horrific treatment from these companies that it has become the norm and we get comments like, "Relax dude, they said they are working on it" or "It amazes me that you have a sense of entitlement". You're damn right I do.
For those that feel that nothing is wrong here, Imagine this scenario: You go into a restaurant order a steak and pay for it before you receive it. The waitstaff then brings you out some chicken instead. Do you have the right to ask for that steak? Do you also have a right to receive it in a timely manner? Would you ask the waitstaff for the status of your dinner if you felt it was taking too long and would you be pissed if they ignored you?

You know you answered Yes to all of those questions. Stop being suckers, gamers.

Yup, this is the last straw for me. EA/Bioware won't be getting any of my money anymore.

[rapchill]

DOCTOR CHA0TICA wrote...

Yet some people have taken said olive branch, and slapped BW firmly in the face.

Agreed, there are too many comments from people that are unwarrented.

Its not a major problem.... and TBH, I haven't had the error message at all....

Wait...hang on. Let's get this straight...

I haven't had the error message at all....

So...in actual fact, instead of realising that this is a major problem for some, you've acknowledged that you yourself haven't come across this error....obviously you have no idea of the grief it's caused. People are pissed, some are (as mentioned) far too angry for their own good about this.

The point is, we were given a game that had some serious problems for a large proportion of the ME community.

[cApAc aMaRu]

Holger1405 wrote...

Rofl..  You really belief this aren't you? Let me tell you something. Bioware has a huge Fan base, simply because they make great Games.  I give you that, this Bug is annoying and inconvenient, but also not even Game Breaking.

Bioware will continue to make great Games, and a lot of People, like me, will buy them, them and as well the ME3 DLC's. Because we are appreciate their work, we remember the countless hours of amazing game play they give to us, (The Shepard, you miss so much in the moment, as well.)  and we will not condemn Bioware over one Bug, as we know that mistakes are possible.

Celebrate your ignorance, it makes you special. Praise the gods for whatever scraps that fall from their mighty table and they are so benevolent as to allow you to nibble on.

[Grammartron]

I'm not going to play this until the issue is resolved either. To be honest I've never had a bad word to say about Bioware going all the way back to KOTOR, but this is testing my faith quite a lot.

For such a pillar of the gameplay to be subject to such a problem is insane, especially when it only affects the die-hard Bioware fanbase who have played through both previous games.

My worry is that there simply won't be a fix possible for this - as people have pointed out, this isn't a bug per se - this is incompatibility of old and new systems, that the developers MUST have been aware of. I can't see this being a small and easy patch that arrives any time soon, and consequently I can't see myself playing this obviously fantastic game, and completing a story that I've already invested over 100 hours of my life in.

Just breaks my heart.

[DOCTOR CHA0TICA]

rapchill wrote...

DOCTOR CHA0TICA wrote...

Yet some people have taken said olive branch, and slapped BW firmly in the face.

Agreed, there are too many comments from people that are unwarrented.

Its not a major problem.... and TBH, I haven't had the error message at all....

Wait...hang on. Let's get this straight...

I haven't had the error message at all....

So...in actual fact, instead of realising that this is a major problem for some, you've acknowledged that you yourself haven't come across this error....obviously you have no idea of the grief it's caused. People are pissed, some are (as mentioned) far too angry for their own good about this.

The point is, we were given a game that had some serious problems for a large proportion of the ME community.

I respect that for alot of folks its a major issue....but, I can't work out why some people are calling for Mass marches on BW offices, attacking BW employees, or calling for boycotts of all future BW/EA products....


re: Face import, I tried with my Fem Shep, did'nt get the error message, but she looked like she'd had a dump truck run over her head...

[brianpk80]

DOCTOR CHA0TICA wrote...
BioWare offered a kind of olive branch, and said " Ok folks, we're still aware of issues, we're working as fast as we can to fix them, but you need to be aware that fixes/patches take a long time."  Yet some people have taken said olive branch, and slapped BW firmly in the face.

How do you so easily set aside the obvious problem with that line of reasoning, which is the fact that they're (possibly) finishing a product that they already sold you as finished ...without even an apology, recompensation, or acknowledgement of what a foul-up this is... and you think this calls for gratitude? 

The defect here is not an honest mistake.  It's a middle-finger-in-your-face kind of swindle.     

[BizelBerg]

DOCTOR CHA0TICA wrote...

Whats the saying? Don't shoot the messenger..... not only are people shooting the messenger, their dragging the body behind their cars through the streets.....

BioWare offered a kind of olive branch, and said " Ok folks, we're still aware of issues, we're working as fast as we can to fix them, but you need to be aware that fixes/patches take a long time."  Yet some people have taken said olive branch, and slapped BW firmly in the face.

Its not a major problem.... and TBH, I haven't had the error message at all....

I agree that people shouldn't attack the messengar but don't say it isn't an issue when you haven't had the problem.

I still haven't even been able to really start single player, because of the bug destorying my sense of 
emersion as it would be a major canon change for me to use a new face. When I try to use the face code from ME2 on my guy it goes from an Asian/Caucassian looking man with a pale skin tone with stubble on his face to a character with a Black skin tone and a pencil mustache.

He looks nothing like my character even with a different skin tone. I couldn't make it through the 2nd mission becuase it no longer felt like I was the same character. 

I can wait but I really wish I would see some updates so I know I will get to play the game soon. I really would like to have beaten this game with some of my saves before Diablo 3 comes out.

[DoctorEss]

Yeah, an "olive branch" would consist of a few more parts "apology" and a few less parts "dismissive of the community".

It's shockingly ridiculous that this was allowed out without being fixed. I mean, the all-important holiday release was already missed, there was no reason it couldn't have been held back and fixed. Failing that, a release day patch would have been FINE.

I don't know why EA/Activision/other big pubs/etc always think that they have to be dead silent on launch day, as if acknowledging a problem will hurt sales.

NO. It will not. Acknowledging a problem will in fact, help your sales. It shows you're aware things slip by, and you're ready, willing, and eager to fix them. I mean, there was already a release day patch, and you couldn't have gotten the fix in there?

Or did they just think it wasn't that big of a deal, and we wouldn't care?

Modifié par DoctorEss, 16 mars 2012 - 02:22 .

[DOCTOR CHA0TICA]

http://social.biowar...5833/1#10055833

......

Although, as I stated a few posts ago....my fem shep imported fine, yet he looks like her face has been flattend....

[Azgoroth]

I just realized that most of the angry people on these forums are krogan....


Not trolling, just found it funny.....

us curing the genophage not enough for you all!?

[cApAc aMaRu]

Bioware currently sitting at 100% Renegade.

Bioware depresses the right trigger to activate Renegade Interrupt!

Bioware uses M-451 Firestorm to melt Shepard's face off!

M-451 Firestorm is Super-Effective!

Shepard is in a vegetative state!

Doctor Chakwas minds the enfeebled Shepard until they are destroyed by the Reapers!

*Critical Mission failure*

Game Over.

Would you like to play again?

Modifié par cApAc aMaRu, 16 mars 2012 - 02:29 .

[Workers Unite]

AwesomeName wrote...

Couldn't agree more with this - a lot of people need to calm down and just wait.  We've complained and they've said they're fixing this... in a thread they've stickied; what point is there in them repeating that? 

Sorry, but stickying a thread isn't enough to turn my $80 box of disappointment and anticipation into a game I can play. A lot of people who are saying this isn't a big deal are clearly, like the guy you quoted, not fans of the series since ME1.

They need to be giving us details about how this patch is going, and not just an explanation of how all patches work. They need to know how insulted their core fans feel, not only about their lack of updates, but also about how they let a problem this huge slip though the cracks.

[DoctorEss]

You forgot "Critical Mission Failure".

[Loegi]

Workers Unite wrote...

AwesomeName wrote...

Couldn't agree more with this - a lot of people need to calm down and just wait.  We've complained and they've said they're fixing this... in a thread they've stickied; what point is there in them repeating that? 

Sorry, but stickying a thread isn't enough to turn my $80 box of disappointment and anticipation into a game I can play. A lot of people who are saying this isn't a big deal are clearly, like the guy you quoted, not fans of the series since ME1.

They need to be giving us details about how this patch is going, and not just an explanation of how all patches work. They need to know how insulted their core fans feel, not only about their lack of updates, but also about how they let a problem this huge slip though the cracks.

Funny thing is, they knew this before release.
I guess they just decided they would get more money from the new players when they released it in it's broken state.

[DOCTOR CHA0TICA]

Workers Unite wrote...

AwesomeName wrote...

Couldn't agree more with this - a lot of people need to calm down and just wait.  We've complained and they've said they're fixing this... in a thread they've stickied; what point is there in them repeating that? 

Sorry, but stickying a thread isn't enough to turn my $80 box of disappointment and anticipation into a game I can play. A lot of people who are saying this isn't a big deal are clearly, like the guy you quoted, not fans of the series since ME1.

They need to be giving us details about how this patch is going, and not just an explanation of how all patches work. They need to know how insulted their core fans feel, not only about their lack of updates, but also about how they let a problem this huge slip though the cracks.

I've been a fan of BW since Baulders gate....I got Mass Effect 1 on release, and I still have the original copy. I got ME2 on release, and still have the original copy.... I got ME3 on release, and plan on keeping my copy for a long time too....so yes, I am a fan of Mass Effect....

For me, issues with games are an annoyance at best.....

Sometimes, people confuse the f**k out of me.... you hate BW now...you hate EA now, you refuse to buy any BW/EA products again....you won't support BW/EA in the future, yet sig boxes are full of "WE WANT OUR SHEPARD BACK" and "WHERES THE PATCH??" and most people who have said their pi55ed off, continue to use the BW forums...spam the EA forums, and demand their faulty product be fixed, yet they hate BW?

If you hate BW so much, get rid of your copies of ME3, delete your account on here, and move on...

or, suck it up as human error, be patient, wait for a patch, and play the game....buy the DLC which will add to the overal experience of what is, and excellent series of games....

Modifié par DOCTOR CHA0TICA, 16 mars 2012 - 02:34 .

[fruton]

AwesomeName wrote...

Couldn't agree more with this - a lot of people need to calm down and just wait.  We've complained and they've said they're fixing this... in a thread they've stickied; what point is there in them repeating that? 

The reason why alot of people aren't calm, is that theres a few people coming on here saying WTF is the problem, live with it, it's not game breaking. Well, i'm afraid it is for most who encounter this problem.

You could get a shovel and and snap the handle off it, which would break the shovel. Yet you can still use it by holding it differently, although you wouldn't be able to use it as efficiently, or as it was intended.

There's no point in repeating it like a robot, but all it takes to calm people down is a post every few days along the lines of:

"Hey guys, thanks for waiting, and sorry if you're having problems. So far we are at X stage of making the update, although when fixing it it brings up X problem, so we are still working on it.

Hopefully we'll have some better news in a few days."


They haven't even got to admit their at fault. All it takes is a little common courtesy to show people they care, or at least give the impression that they care, and that will stop the torches and pitchforks.

[Clarian]

AwesomeName wrote...We've complained and they've said they're fixing this...

No they haven't.

So far they have only commented on issues with faces originally created in ME1, or imported from ME2 NG+.  They haven't said anything about the same face code resulting in faces that look like different people from ME2 to ME3 due to assets having been altered or removed.

They haven't said they are going to fix this.  They haven't said that they are investigating it.  They haven't even acknowledged that it's happening.

AwesomeName wrote...
what point is there in them repeating that?

If they say something about this problem, they won't be repeating anything.  They'll be saying something that they haven't said before.  And that's what they should do.

Modifié par Clarian, 16 mars 2012 - 02:36 .