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Issue importing faces into Mass Effect 3 Updated March 21


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#4801
KunamiMata

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Clarian wrote...

KunamiMata wrote...
Have a look through this thread. Others have posted links. BioWare employees' Twitter accounts, other forums posts, etc. They've said they know about it and are looking into it. They've not said much past that, but they have said it. I'm not spending my own time finding the links for you.


The only issues they've said they're looking into are faces originally created in ME1 or imported from ME2 NG+.  Neither of those applies to me, and don't apply to a lot of other people who have posted here.

The only other things I've heard are, someone said they got a customer service email that "some facial features are no longer supported" (but no indication that it was being looked into further). Someone said they got an "I'll pass this along" response on facebook.

So, no.  They haven't said they're looking into the same face codes creating drastically different faces in 2 vs. 3.  

If you don't have links to the contrary...then you don't.


Like I said, it's been said. You can either believe that or don't, I honestly don't give a flip one way or the other. I'm not wasting my time looking for links for you. You're the one who still has the face import issue, not me. You're the one who finds the personal fix unsatisfactory, not me. If you really cared all that much, you'd find them on your own. As I've said, they've all been linked by people in this very thread. You clearly don't want to go digging through 180+ pages anymore than I do and I'm not wiping your ass for you here. I mentioned it as a way to help, so **** all over it as much as you like, but it doesn't change the fact that they have said they are looking into it. No ETA, no promises, but they're looking into it.

If this kills your "I want to be mad at BioWare" buzz, then I'm sorry. I know how cathartic anger can be sometimes.

#4802
Rageopus

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KunamiMata wrote...

RHINOK 9 wrote...

<import bug>--------amazing journey--------<wtf ending>


Basically where I'm sitting with the whole thing. Got the import bug, fixed it myself, played an amazing game, got to the end, not sure what the **** to think anymore, etc.


*COMPLETELY SPOILER FREE*

Heh, you are one step closer to acceptance though. I've just started it. Regarding the endings, I've been spoiled on a fact here and a fact there, and some very important ones, and as I play the third I get where this is going. I prefer to see it for myself obviously but It's kinda making me rush the game -- not productive since I want to see the best ending possible. :P

#4803
Rel Fexive

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agamergirl wrote...

Rel Fexive wrote...

FINALLY finished my ME2 play-through and started up 3. Yep.... the face import failed me :crying: Lovely, lovely error.

Fortunately, all my messing around recreating my Shep in the demo has paid off and he's pretty much identical, like, indistinguishable really. I guess I've been lucky. Gave me the opportunity to give him slightly different facial hair and a marine-style short back and sides.

So I guess not every import story ends badly.


Glad to hear your Shepard was able to be recreated. Unfortunately for many of us, we chose features from the face creation utility that have now been abandoned, it seems. You can check out this page for examples of what our poor Shepards would now have to look like: http://www.fixmasseffect3.com


I am well aware how lucky I've been in this regard. There still needs to be a patch, obviously, but from my personal and admittedly selfish perspective I am glad I have been able to play despite this issue.

Good luck and patience to us all: hope it's not too much longer!

#4804
Clarian

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KunamiMata wrote...
Like I said, it's been said.

 
You have no evidence of that.

KunamiMata wrote...

You're the one who still has the face import issue, not me. You're the one who finds the personal fix unsatisfactory, not me.


Yes.  That's why I'd like Bioware to acknowledge it.

KunamiMata wrote...

If you really cared all that much, you'd find them on your own.


If Bioware cared all that much, they would acknowledge the issue in this thread.  The beauty of dev posts is that you don't have to go digging through hundreds of pages to find them; click the Bioware button, and there they are.

And, this is the place for them to do it.  This is main place where this issue is being discussed.  This is the thread that, for a week and a half, has a new post in the last ten minutes every time I look at it.  No problem if they want to talk about it elsewhere as well, but if they have anything at all to say about it, there's really no excuse for not saying it here.

KunamiMata wrote...

it doesn't change the fact that they have said they are looking into it. No ETA, no promises, but they're looking into it.


No they haven't.  They did say that the problem exists - in a customer service email to a single person that we only know about by dumb luck.  They haven't said that they're looking into it.

Modifié par Clarian, 18 mars 2012 - 11:45 .


#4805
KunamiMata

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You clearly have no evidence that they haven't. Nice play, though.

My evidence is in the very OP of this thread.

Modifié par KunamiMata, 18 mars 2012 - 11:44 .


#4806
Liaras

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I will not play ME3 .

I want to finish the campaign using MY SHEPARD.

#4807
Ibn_Shisha

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KunamiMata wrote...
You're the one who still has the face import issue, not me. You're the one who finds the personal fix unsatisfactory, not me.


I most definitely find it unsatisfactory that an advertised feature of the series is broken.   I didn't spend approx $200 on ME3 and over $300 on the entire trilogy for fan-made bug fixes.  So "unsatisfactory" does not really even cut it.  Try "unacceptible".:pinched:

#4808
Clarian

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KunamiMata wrote...
My evidence is in the very OP of this thread.


My evidence is the OP of this thread as well.  A direct quote:

"We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +."

My face was neither created in ME1, or imported from ME2 NG+.  The same for many people who have posted here.

So, they haven't said anything about my issue. 

If they had said, "in some cases, faces importing incorrectly is due to ME1, etc." that would have at least left the door open.  But they didn't.

#4809
ThomasDW

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the main damage to Bioware is not that they lost the support of the hard core of their community but that they lost all those sales of DLC for ME3, when I am finished playing ME3 I would not buy a DLC from them until they fixed all major outstanding issues, which will be probably never.

#4810
KunamiMata

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Ibn_Shisha wrote...

I most definitely find it unsatisfactory that an advertised feature of the series is broken.   I didn't spend approx $200 on ME3 and over $300 on the entire trilogy for fan-made bug fixes.  So "unsatisfactory" does not really even cut it.  Try "unacceptible".:pinched:


You should be here for the entire conversation. You're joining halfway in. I had the face bug and I find it equally unacceptable. How it passed the QA phase, I have no idea. Fact is though, there is a fix. Not everyone is going to be happy with it, and no, we shouldn't have to resort to fixing this ourselves, but the option is there. That was my point to him/her.

Clarian wrote...

My evidence is the OP of this thread as well.  A direct quote:

"We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +."

My face was neither created in ME1, or imported from ME2 NG+.  The same for many people who have posted here.

So, they haven't said anything about my issue. 

If they had said, "in some cases, faces importing incorrectly is due to ME1, etc." that would have at least left the door open.  But they didn't.


No, your evidence is not. You have inferred that, from what they've said they found, that they're not looking into the broader issue. You decide to infer from what they've found that you're **** out of luck, because they don't care about your particular face import issue, only everyone else's.

Chris Priestly wrote...

We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3. The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players.


They are looking into the issue as a whole. You see that "or" I've bolded in there, or did you just decide the mention of Mass Effect to Mass Effect 2 imports meant you were excluded? They have reported on (albeit infrequently) the few things they have found about a part of the bug. How you take that to mean that they've decided to sail you down the river and only fix part of the bug, I'll never know.

Or you could just keep assuming the worst so that you can spend all evening and morning complaining about **** that is beyond your control (since the personal fix isn't good enough for you). Maybe that's how you get your kicks, I don't know.

#4811
fruton

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I did it. I've started playing.

It still doesn't look like my guy, and will probably do it all again (if) they fix this, but now Bioware have lost all credibility to me.

Not that that will make a blade of difference, people will still buy their games, people will still buy the dlc, and people will most certainly still love their games...

You can't blame these people for earning a buck, but the utter lack of customer service shows that's all they're after.

#4812
Clarian

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KunamiMata wrote...
You have inferred that, from what they've said they found, that they're not looking into the broader issue.


I haven't said anything about what they are or aren't looking into.  But if they are looking into it, they haven't said so.  That's what I've said.

KunamiMata wrote...

How you take that to mean that they've decided to sail you down the river and only fix part of the bug, I'll never know.


I haven't made any claim about what they will or won't do,  other than what they've specifically said they will do.

The update they posted amends what they originally said about ME2 to narrow it down to NG+.  If they meant to say that they are still looking into issues with ME2 imports other than NG+, I really don't think that's communicated there.  I mean, it's pretty definite:

"We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +."

Modifié par Clarian, 18 mars 2012 - 02:28 .


#4813
KunamiMata

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That's fine if you want to be ignorant of the facts. I've spent too much time tonight trying to find this one BioWare developer's Twitter account where he specifically says, We're looking into it, no ETA. Not doing this merry-go-round with you anymore. Like I said, you can believe me or not. I have no reason to lie about it. I was initially trying to help you out by letting you know they have said this, maybe relieve you some stress, but it's become apparent that you'd rather stay pissy about it. So I'm sorry for even bothering.

#4814
KunamiMata

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KunamiMata wrote...

I went from this in Mass Effect:

Posted Image

To this in Mass Effect 2:

Posted Image

To this in Mass Effect 3:

Posted Image

By just doing this:

KunamiMata wrote...

Here is basically what I did.

1. Start a brand new Mass Effect 2 save file with your Mass Effect imported Shepard. It has to be brand new, because you're going to need to move, not copy it, to a USB flash drive that is formatted to work on your 360. You don't want to do this with your finished game save, so make sure it's a new one (i.e. right when you wake up from your coma, save and quit).

2. Go to Settings in your dashboard, System, Storage, Hard Drive and find your Mass Effect 2 save (not "Mass Effect 2 Importer"). Inside, you should find files for all your DLC and each of your careers. They will all be named after your Shepards and dated. Move the career you just created to your USB flash drive (don't copy, because the Xbox won't allow it).

3. Download and install this program on your PC (it's best to have this version): hotfile.com/dl/143431599/02eaea8/Modio_3.zip.html

4. Plug your USB flash drive into your PC, and using Modio, select Open from a device. Click the device you see. Mass Effect 2 should pop up in that list. Select it, then select your Shepard's save file. When the following window pops up, click the File Contents tab at the top. You should see several .xbsav extensions. Right click one of them and extract them all to your desktop (or where ever you prefer).

5. Go to this website and register on it: legion.cal24.pl/me2/

6. Once you've registered at that site and logged in, click the My saves tab at the top of the page. The specific save file that you extracted to your desktop (or where ever) that you're going to want to upload here should be named Save_0001.xbsav. Go ahead and upload that save on this site.

7. You should now have one save listed at the top of that page with a string of options following it. The second to last option on that row is Morph head. Click that option.

8. Now new options show up. You want to click Export YAML. It should download a file to your computer called morphhead.yaml. Check this file in Notepad to make sure it's all in code that you can read (only read, not necessarily understand), otherwise the file is mucked up and you have to try this step again.

9. Once you have a decent YAML file to work with, upload it in one of two places, depending on the sex of your Commander Shepard -

Female Shepards will upload heremasseffecttools.99k.org/femshep_upload.php

Male Shepards will upload heremasseffecttools.99k.org/maleshep_upload.php

Remember to add your Shepard's name, because it's how you recover the face template code.

10. Lastly, you're going to want to get your Shepard's code, again in one of two places depending on the sex -

Female Shepards codes are heremasseffecttools.99k.org/femshep_code.php

Male Shepards codes are heremasseffecttools.99k.org/maleshep_code.php

All you need to do now is enter the name you typed when you uploaded your YAML file, and bam, instant Shepard readout and code for your Shepard. There will be a little tweaking required (as pointed out by the ***** asterisks), but it shouldn't be anywhere near as bad as trying to recreate your Shepard from scratch. It'll generally be little things like hairstyle, makeup color, or eye color. You know, the easy things to remember and fix. Everything without the ***** next to them should be correct, though.

And that's pretty much how I got my Shepard back without waiting for any sort of patch. You just enter that code you get at the bottom of that page into your custom character creation back on your 360 copy of Mass Effect 3 and do the necessary tweaking and you're done.



#4815
Clarian

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KunamiMata wrote...
I have no reason to lie about it.


I'm not saying you did.  But, I can only base my own conclusions on the evidence I've seen myself.  And no,  I don't think you're obligated to find links for me.  You shouldn't have to, and it wouldn't even come up if Bioware said something in a place where it's easy to find.

#4816
Bunzmaster

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I know there's a fix for some of the issues but if it's that easy, then where's the bloody patch!

#4817
Guest_bladeofwoe_*

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How I see Mass Effect:

Mass Effect 1 : Aimed squarely at RPG fans..... it had all the ingrediants that make an RPG epic, character customization, squadmate customization, exploration and a not rushed gameplay style.

Mass Effect 2 : BioWare became apart of EA.... EA saw the popularity of shooters, such as Gears Of War, CoD, and Battlefield Bad Company 1&2. So, they gave us a watered down RPG...took away the inventory screen, (one thing I missed in ME2, like when Shep wakes up on the Cerberus base, and Miranda tells you to put on the armour, so you select the locker, and as if by magic, Sheps got the armour on =/ ) and ME2 played more like a shooter.

Mass Effect 3 : From the success of sales generated from ME2, not only from fans, but the more casual gamer, Mass Effect 3 was aimed 95% at new players.... take the inclusion of the "new" default FemShep, something IMO that didn't need to be included. Multi-player, again, online shooters have a huge following, and again, something I felt that didn't need to be, or should have been included in a series thats specifically a single player game. But, with the inclusion of MP, it generates more sales, and more revenue because players will buy add-ons for MP, and extra weapon packs for MP.

I do hope the import issue is top priority, because it'd be a shame if BW said a big "F You" to long term fans....

this was my reaction when my FemShep imported : 

Modifié par bladeofwoe, 18 mars 2012 - 01:54 .


#4818
Beanstalk

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Has anyone else had to manually adjust the OffSet Bones values for Shep's mouth after importing ME2 values?
I've gotten most of my Shep right, but the mouth are still gives me issues (upper lip way too large relative to lower)

#4819
Foxhound2121

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Is there any update on this? The game is still fairly broken.

Modifié par Foxhound2121, 18 mars 2012 - 02:28 .


#4820
Sinnerous

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Where the hell is the update already? This is ridiculous.

#4821
Annelos

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I'd like to join the group of people that are dissapointed with the face import issue.

I'm a huge fan of the series (and I don't really play a lot of computer games) and wanted to finish it with exacly the same character I've used in ME1 & ME2.

I don't understand why this bug wasn't solved before the game premiere (it certainly couldn't be overlooked!) and why isn't it fixed yet.

Come one, 12 days and still nothing from a mighty Bioware?

I'd like to point out that we have paid for this product (and some others - Bioware was and still is one of my favourites when it comes to computer games) but come on, treat us with the respect we deserve - it's not like you couldn't predict that people are attached to their customized Sheperd's appearance after so many hours spent with ME1 and ME2.

You've made the decision to publish the game with that bug - ok, it's your choice, but now do something about it and do it right.

Modifié par Annelos, 18 mars 2012 - 03:06 .


#4822
Lee T

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ArmedCarp wrote...
The franchise is ended anyway. I doubt it's their top priority.


Unless they want us to buy their DLCs, and maybe their next game, and spread the good word about them and their games to our friends, etc...

Modifié par Lee T, 18 mars 2012 - 03:00 .


#4823
cApAc aMaRu

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Lee T wrote...

ArmedCarp wrote...
The franchise is ended anyway. I doubt it's their top priority.


Unless they want us to buy their DLCs, and maybe their next game, and spread the good word about them and their games to our friends, etc...


Good luck to them. They aren't getting any money from me for DLC until this is fixed, or maybe ever.

#4824
brianpk80

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I ran into an acquaintance of mine who was about to buy ME3 the following day. I asked him if he had played ME1 and ME2; he had. The look on his face when I told him ME3 opened with a gamebreaking error message... I don't think he bought it.

This strategy on Bioware's part of releasing unfinished products but "pretending everything is fine" and "hoping no one will notice" is backfiring. The sales will decline steeply throughout the year, just as they did with DA2.

#4825
detonatorFIN

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When I first heard about this issue I thought to myself that "good, when I'll get my own copy of the game, it will be fixed". Got my own copy of ME3 on Friday and noticed that this still isn't working. I'm little bit dissapointed. I understand if a bug gets to a game but a bug this big. At least big for me. And I understand that it may take some time to fix something like this but still, 9 days already!

I haven't yet started playing because I wan't to use my own familiar Shepard. Please try to be fast with the fix. Or give us ETA at least.

Thanks.