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Issue importing faces into Mass Effect 3 Updated March 21


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#4926
greywardencommander

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ragunghf wrote...

Christ said March 9 updated for face,but until now there is no update for ME3. He was lied to us!!!!


Actually the title was updated to reflect the fact he edited the OP on March 9th not that ME3 would be updated on that date.

#4927
RHINOK 9

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Oh hey! No fix yet.....

#4928
Rastacles

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I'm just sharing a snippet of a conversation I had with a friend of mine who is a programmer in the gaming industry (not for Bioware).

"One other complication with XBox/PS3 games is that even critical bug fix patches have to go through independent certification by Microsoft/Sony. So unlike on the PC where you can just release a patch once it's ready, there's an additional step that adds days or more likely a week or two before it's available to the public."

This more or less confirms what everyone's been saying as to why it might be taking so long. It's been a couple weeks. Hopefully soon......soon.....*fingers crossed*

#4929
FeministShep

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greywardencommander wrote...

I will not play this game until this fix is sorted! I get 5 minutes into the game and can't stand the site of my distorted fake Shepard and have to turn off. Not to mention the fact that the ending (definitive ending as I think of the game tying up all the substories as a 30 hour ending) was ruined for me by people, when I was looking for fixes in articles etc, replying saying 'it doesn't matter because this happens in the end'. Grrr at the internet lol. In short I want to complete my ME3 playthrough with my Paragon Shephard I've got so used to his voice with that face it just does not work any other way! Same with my Renegade FemShep


Hey greywardencommander. Oddly enough I was just talking about how Bioware might be using this new ending controversy to try to drive a divide between fans and divert controversy away from the import issue as the press starts to comment on the poor user ratings. Maybe they think they can divide the fans and send people off message by pretending that people are ruining the ending for them. I'm sorry you said this was the case with you. I'll look out for your future comments, cause I know how much of a pain it is to have a game you waited so long for seemingly ruined by someone elses mistake.

This was my orignial quote if you are interested...

FeministShep wrote...
Now this is 100 percent conjecture, but I was wondering if Bioware could be possibly artificially inflating the disastisfaction with the "ending" issue in order to draw away attention from this face import fiasco that may or may not be fixable. An ending, after all, is something that they cannot fix and therefore it would be much easier to make their suppliers think the fans were riled up about the ending rather than an unplayable error.


Modifié par FeministShep, 19 mars 2012 - 10:19 .


#4930
FDrage

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The thing is that this "face import" issue as minicule as it looks francly is just as important as the controversy that goes on with the endings.

The face creation, is the only real part where (with in some boundaries) the player can be creative and Bioware in ME2 with the helmet issue (the artistic value of the graphic team in creating 1 suit armour was more important then the only artistic input of the player) and this now has taken it away. One of the bug selling points is that overall arc and the fact that you can create your Shepard story. Taking something as personalizing as a "face import" away from the player, away from the 2 game + DLCs experience arc and from their personalized story. At best bad business and worse ignoring the fans and consumers that in the end made a ME3 possible through their support of ME1 and ME2. Something like that shouldn't have been released in the first place, not without at least a "known issues" thread.

I'd guess that "we are working on it / looking into it" can mean a lot of things and not necessary that a solution etc. is actually forth coming. On the other side this together with the issues surrounding the ending (there is an excellent thread in the "owners forum" about PR) gives a real opportunity for them to actually fix it. As long as it is kept in Biowares mind and I guess it could build some good will again. However it probably depends again on the sum-game, "what does it cost to fix this issue" vs "what would it cost us to not fix it". Workarounds are helpful and as often in these cases the community comes to help the community out, but this shouldn't be necessary as it is not the communities job to do this.

It is probably not the easiest thing to a) keep everything tidy over 3 games and B) improve on the the graphical aspects and still keep it "the same". in away the people at Bioware did a good job to keep things together over such a long time. Also with a project like this bugs are to be expected, just that something (in away) as fundamentally to the whole concept as this can slip through (by accident or by business decision) shouldn't have happened. At least not without an acknowledgement from the get go.

while it wouldn't matter for all of my Shepards but unfortunately the "crucial ones" the play through that matter the most (as silly as it sounds) to me would just make it weird at best unplayable at worse for me.

At present, personally, between the face import issue, the ending issue, the origin inclusion (my important games are on PC. Also Origin, as is steam, are more about curbing 2nd hand sales then as they advertise it anti-piracy) and the 1st day DLC of such an important lore part (so I could live without it) ME3 has become something that I'm not sure I want to invest money in at the present stage. Sad in a way as I would have bought ME3 xbox and PC (with PC the collectors edition) without these issues and I might still do as I'd like to finish my journey. However at present I don't see that as a realistic opportunity.


FeministShep wrote...

Oddly enough I was just talking about how Bioware might be using this new ending controversy to try to drive a divide between fans and divert controversy away from the import issue as the press starts to comment on the poor user ratings. Maybe they think they can divide the fans and send people off message by pretending that people are ruining the ending for them. I'm sorry you said this was the case with you. I'll look out for your future comments, cause I know how much of a pain it is to have a game you waited so long for seemingly ruined by someone elses mistake.


Bioware/EA cooperation  might very well do that ... specifically as both issus require resources to resolve. In away .. "devide and conqure".

Modifié par FDrage, 19 mars 2012 - 10:23 .


#4931
KunamiMata

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You probably want to avoid talking about the endings, in any capacity, in a thread full of mostly people who have yet to play the game because of the face bug. Just a thought.

#4932
FeministShep

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KunamiMata wrote...

You probably want to avoid talking about the endings, in any capacity, in a thread full of mostly people who have yet to play the game because of the face bug. Just a thought.


Agreed, it just distracts from the real issue. Which right now is that we have 541 likes on the facebook group now! 

http://www.fixmasseffect3.com/


On another note my insomnia is distracting from my only-going-to-have-3-hours-of-sleep before work issue. Seriously, today is going to be torture.

Modifié par FeministShep, 19 mars 2012 - 10:37 .


#4933
KunamiMata

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KunamiMata wrote...

I went from this in Mass Effect:

Posted Image

To this in Mass Effect 2:

Posted Image

To this in Mass Effect 3:

Posted Image

By just doing this:

KunamiMata wrote...

Here is basically what I did.

1. Start a brand new Mass Effect 2 save file with your Mass Effect imported Shepard. It has to be brand new, because you're going to need to move, not copy it, to a USB flash drive that is formatted to work on your 360. You don't want to do this with your finished game save, so make sure it's a new one (i.e. right when you wake up from your coma, save and quit).

2. Go to Settings in your dashboard, System, Storage, Hard Drive and find your Mass Effect 2 save (not "Mass Effect 2 Importer"). Inside, you should find files for all your DLC and each of your careers. They will all be named after your Shepards and dated. Move the career you just created to your USB flash drive (don't copy, because the Xbox won't allow it).

3. Download and install this program on your PC (it's best to have this version): hotfile.com/dl/143431599/02eaea8/Modio_3.zip.html

4. Plug your USB flash drive into your PC, and using Modio, select Open from a device. Click the device you see. Mass Effect 2 should pop up in that list. Select it, then select your Shepard's save file. When the following window pops up, click the File Contents tab at the top. You should see several .xbsav extensions. Right click one of them and extract them all to your desktop (or where ever you prefer).

5. Go to this website and register on it: legion.cal24.pl/me2/

6. Once you've registered at that site and logged in, click the My saves tab at the top of the page. The specific save file that you extracted to your desktop (or where ever) that you're going to want to upload here should be named Save_0001.xbsav. Go ahead and upload that save on this site.

7. You should now have one save listed at the top of that page with a string of options following it. The second to last option on that row is Morph head. Click that option.

8. Now new options show up. You want to click Export YAML. It should download a file to your computer called morphhead.yaml. Check this file in Notepad to make sure it's all in code that you can read (only read, not necessarily understand), otherwise the file is mucked up and you have to try this step again.

9. Once you have a decent YAML file to work with, upload it in one of two places, depending on the sex of your Commander Shepard -

Female Shepards will upload heremasseffecttools.99k.org/femshep_upload.php

Male Shepards will upload heremasseffecttools.99k.org/maleshep_upload.php

Remember to add your Shepard's name, because it's how you recover the face template code.

10. Lastly, you're going to want to get your Shepard's code, again in one of two places depending on the sex -

Female Shepards codes are heremasseffecttools.99k.org/femshep_code.php

Male Shepards codes are heremasseffecttools.99k.org/maleshep_code.php

All you need to do now is enter the name you typed when you uploaded your YAML file, and bam, instant Shepard readout and code for your Shepard. There will be a little tweaking required (as pointed out by the ***** asterisks), but it shouldn't be anywhere near as bad as trying to recreate your Shepard from scratch. It'll generally be little things like hairstyle, makeup color, or eye color. You know, the easy things to remember and fix. Everything without the ***** next to them should be correct, though.

And that's pretty much how I got my Shepard back without waiting for any sort of patch. You just enter that code you get at the bottom of that page into your custom character creation back on your 360 copy of Mass Effect 3 and do the necessary tweaking and you're done.



#4934
FDrage

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KunamiMata wrote...

You probably want to avoid talking about the endings, in any capacity, in a thread full of mostly people who have yet to play the game because of the face bug. Just a thought.


As long as one doesn't say what those endings are ... it is part of making an informed decsision. Not everyon "not having registered" the game means they haven't played it. At present even if I'd registered a game since DAA and won't show my suppport for Bioware through registration even so I bought DA2 and ME2.

However talking about teh end is kind of "off-topic" to this thread so only relevant in what shape it relates to the issue of importing saved games.

#4935
Guest_The PLC_*

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So.. yeah.

#4936
The Invisible Commando

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I don't get the "its the Microsoft/Sony" theory as to why this is taking so long. If this patch was ready, at least the PC version would be out.

#4937
FeministShep

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ever get the feeling you're talking to the same person sometimes. all of the technical information suddenly appearing right now is refreshing, yes. I think I'll use that word.

Eat it! (running out of catchphrases)
http://www.fixmasseffect3.com/
541

Modifié par FeministShep, 19 mars 2012 - 10:46 .


#4938
cApAc aMaRu

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http://en.wikipedia....Face_perception  

#4939
res27772

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The Invisible Commando wrote...

I don't get the "its the Microsoft/Sony" theory as to why this is taking so long. If this patch was ready, at least the PC version would be out.


And one would assume they'd have told us about it, even if it did have to still go through Sony/Microsoft.

This is pissing me off now....

Modifié par res27772, 19 mars 2012 - 11:19 .


#4940
Clarian

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woodbyte wrote...
The ME3 face system is simply inept at understanding ME2 faces. I imported the face without any errors and yet it's a farcry from the ME2 source. This experiment leaves me with very little hope that I (and many of you) will ever be able to perfectly transfer our Shepards to this game like we did in ME2. Because if a perfect recreation of a ME1 character in ME2 does not import correctly to ME3, what will?


Excellent post...very thorough, and spot-on.

I pre-emptively did the 'recreate in ME2 and then import' method myself. "Pre-emptively," because I did it when I first played ME2, to make slight adjustments to shades of makeup or something. So my Sheps always had ME2 face codes, I never got the error message, but I saw right from launch day that ME3 didn't have the assets to import them correctly.

woodbyte wrote...
No. It's much more likely that they will simply fix the error people are getting by generating the proper face code (like they do, only better) and use that to generate faces that still won't satisfy most of us. But keelah, I hope I'm wrong about this.


That's exactly how I feel. If they do intend to truly fix the cc (rather than just making ME1 imports work the way ME2 imports currently do, and no longer having people get an error message), they really haven't communicated that. The most optimistic spin I can put on it is that truly fixing the cc assets would be a big job, and they're still evaluating it, and they don't want to even acknowledge the problem until they're ready to say whether or not they'll be able to fix it. But that's just specualtion, of course...

As far as what you've posted, my only suggestion would be that I find in-game screenshots more convincing than the cc screen. In my case at least, they actually bring out the differences a lot more, and in-game is what really counts. But, I don't know if it would be worth the bother to do that, because I've sent mine to Bioware, to game journalists, to gaming news sites, but no response from anyone. Also, if you don't happen to have tons of ME2 screenshots like I do, it might be a chore to get similar images to compare.

Modifié par Clarian, 19 mars 2012 - 11:28 .


#4941
Ibn_Shisha

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Chris Priestly wrote...

Hi Everyone

I get messages asking me when the next Mass Effect 3
patch will be coming and when "X" problem will be fixed. I thought it
might be a good idea to give you some insight into how a patch is made
so that you understand more about the patching process.


Everything starts with help from customers like you who report issues here on the BSN or to our EA Customer Service people.
These issues are then reported to the Mass Effect 3 team and they begin to investigate the issue.
The team tries to reproduce the issue
They then figure out what is causing the issue
They
then work to fix whatever the cause of the issue is. This can take a
short or long time depending on how difficult it is to fix the issue.
Once
they have a fix, they test it thoughoughly in the game. They also test
to make sure that the fix does not effect the game in some unexpected
manner or introduce new issues.
Once a
collection of issues are fixed by the team it is put into a patch and
sent off to EA and our partners at Microsoft and Sony for whats is
called Certification. They also run tests to make sure that our fix
works and that it does not introduce any new issues to the game or their
systems.
If AT ANY POINT in this
testing and Certification process a problem is detected, the patch is
sent back to us and process begins again until it is fixed.
Once the patch has passed certification, it is released to the public via Origin, Xbox and Playstation.
[/list]
All
bugs are investigated by the team and are prioritized in a process
called triage. Bugs are triaged based on how important they are to the
game and how many people are encountering them. This means an issue can
be extremely important if it effects a lot of people OR that an issue
that effects a few people, but prevents them form playing the game can
both be equally important. The team works to fix as many issues as
possible in a given patch process.

I want to reassure you all
that BioWare IS working on fixing the issues you are reporting and we
are working on patching to get you the fixes ASAP. We appreciate your
patience and assistance as we work to resolve these issues.


Good to know, I suppose, but what we were really asking for was some indication about where the face import fix is in this process, not just info about the process itself.

#4942
omegasama

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I've had this issue on the PS3 as well.

#4943
Loegi

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The Invisible Commando wrote...

I don't get the "its the Microsoft/Sony" theory as to why this is taking so long. If this patch was ready, at least the PC version would be out.

If they did that, the xbox and ps3 people would be pissed. And they probably have one team making one patch, not multiple teams making multiple patches for different platforms.

#4944
Ibn_Shisha

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omegasama wrote...

I've had this issue on the PS3 as well.


That is weird.  I thought the issue was based on the customization of 1 not being transferable into 3.  I have PC and PS3 CEs and have so far only played PS3 because I have no problem transfering the face.

#4945
StMalk

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 This is just perfect. Does Bioware really think that this is appropriate? I used MassEffectTools website, had the same parametrs with sliders as in ME2 and what do you think I got? Picrelated. This is my femshep in ME, ME2 and ME3. I don't think I have to point who's extra ugly and doesn't have anything with 2 others. 
It's not only about being unable to import face, it's also about ugly face editor in ME3. It allows to create only "soviet" proletarian faces and doesn't have anything to do with previous games. This is just ugly, Bioware, return me my Shepard. 

Posted Image

#4946
omegasama

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Ibn_Shisha wrote...

omegasama wrote...

I've had this issue on the PS3 as well.


That is weird.  I thought the issue was based on the customization of 1 not being transferable into 3.  I have PC and PS3 CEs and have so far only played PS3 because I have no problem transfering the face.



Well, one of my ME2 characters couldn't be transfered, and the face creation in ME3 sucks balls so I ended up with the default face.

So so far I have one character that could be read in and one that couldn't.

#4947
rapchill

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omegasama wrote...

I've had this issue on the PS3 as well.


It did seem like this issue wouldn't escape all platforms.

#4948
omegasama

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rapchill wrote...

omegasama wrote...

I've had this issue on the PS3 as well.


It did seem like this issue wouldn't escape all platforms.


Well the face creation platform in ME3 is less then aduquate, so no wonder it can't import the faces of ME1 and ME2. I am just glad one of my Shep's faces could be imported at least.

#4949
xailewis

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When Skyrim was waiting to get patched for much less serious issues they regularly spoke to fans through twitter etc during the wait. They also released the PC patch before the console versions. They have even released PS3 and 360 versions on different days. When a patch is ready they release it to the fans as soon as they can. Why can't Bioware at least give the same communication?

#4950
Fnordamatic

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FeministShep wrote...


FeministShep wrote...
Now this is 100 percent conjecture, but I was wondering if Bioware could be possibly artificially inflating the disastisfaction with the "ending" issue in order to draw away attention from this face import fiasco that may or may not be fixable. An ending, after all, is something that they cannot fix and therefore it would be much easier to make their suppliers think the fans were riled up about the ending rather than an unplayable error.



Sorry but this is just absurd. What you're basically saying is that Bioware are deliberately conspiring to make the public think the story in their game (which is one of the main selling points) is ruined, so that they won't notice that another aspect of the game is also ruined...

So.. er.. potential buyers will think, "Oh I'm not going to buy this game because of the face thing." Rather than them think, "I'm not going to buy this game because of the ending."

What possible benefit could this give them? Either way, it's bad publicity.

Modifié par Fnordamatic, 19 mars 2012 - 01:25 .