8899 réponses à ce sujet

[Bunzmaster]

I asked them (on Twitter) about a fix yet for this problem and they replied with:

@masseffect: Our team is working to address this. We appreciate your patience, stay tuned for any update to this.

[rapchill]

Bunzmaster wrote...

...stay tuned for any update to this.

...

Um...

We are...and have, for 2 weeks

Modifié par rapchill, 20 mars 2012 - 08:20 .

[ThinkIntegral]

massblacker wrote...

Clarian wrote...

massblacker wrote...
I understand how little you think your ME3 character looks from your ME2 character, but you don't need to link to your pictures in almost every post...  We get it.

Until Bioware says that they get it...I'll keep posting.

Do you think they care?  It's just irritating us other fans.  It makes little sense to obnoxiously post the same pics over and over.  You made your point clear the first time you posted it.  Spamming it won't make it any more clear.

I see it as being more useful for new people coming to this thread to show them what happens or to take the blinders off the people that say they "got it close."  The more the people become aware the larger the outcry for this issue.

[Tigercml]

Thyrfing wrote...

Doesn't someone lives near Bioware and could knock on their doors asking how things are going?

I was thinking the same thing. If i lived somewhere close to the Bioware HQ I would take a drive and pay them a visit. See what they have to say to someone face to face or how they would handle the situation. I'm not saying roll up with pitch forks. Be civil and just try to get a straight answer. My bet is they would call security.

[Rastacles]

I'm starting to wonder if they're postponing saying anything to push the news past a 30 day return policy or something so they don't get thousands of returns after they say "We're not fixing it."

[UntalkativeBunny]

Tigercml wrote...

Thyrfing wrote...

Doesn't someone lives near Bioware and could knock on their doors asking how things are going?

I was thinking the same thing. If i lived somewhere close to the Bioware HQ I would take a drive and pay them a visit. See what they have to say to someone face to face or how they would handle the situation. I'm not saying roll up with pitch forks. Be civil and just try to get a straight answer. My bet is they would call security.

I live in Edmonton, but I imagine if I showed up I wouldn't get any answers at all and they probably would call security if pressured. I guess I'm the only one in this thread that lives in Edmonton.

[StockholmSyndrom]

Viewed through an economist's eyes, all disappointed ME3 buyers are simply dead weight.
The very moment you forked over the (pre-order) money, you gave up your vote.

[torgoservo]

I'll go ahead and chime in to this mess as well.

To those that don't get why it's important.... It's a 3rd person action game. You're identifying with the action through your avatar that you created. To have that avatar taken away and made into some hideous abomination is a betrayal. Sometimes the differences aren't that big or whatever and if that's the case I could even live with it, but to double down on that betrayal by dangling a patch out of my reach that will do something that may or may not include this error is enraging.

What fans want? To know that this issue in particular is still being worked on, if it is in fact fixable or if there'll still be issues and how long we'll have to wait if possible so we can make an informed judgment on creating another Shepard or 'Holding the Line'. If that's asking too much then I can tell how much you value your consumers as a result.

A bug occurring that does this is more than understandable. A bug that does this that was known about well before launch and not fully disclosed is disturbing. A bug that does this, was not fully disclosed until after those it'd most likely effect (saves from #1 onward) have already purchased the game and then is acknowledged only in that 'you're aware of the problem/are looking into it' is irritating. Having this bug still effecting those fans a month (see previous discussion and it can be pointed that they knew of it at least by then) after you know about it while no update of any kind regarding it (beyond being aware of it) is disgusting.

Having a patch to save it is wonderful, but when I look at the announcements that say nothing about what issues they're even looking at actually patching .... well, you'll forgive me if I don't have much faith left. It's not the technical aspect or issues that bug me on this at all. It's the complete lack of open and honest discussion from Bioware or EA that they say they truly want to foster in here. If they've truly looked into it for the past 3 weeks they should know at least whether it'll definitively be fixed or at most when it'll be fixed by approximately.

As it is, they've given comments to the press when it was an initial story that they'll be fixing it and when the press went away they've said nothing except there'll be a patch that fixes some ambiguous issues coming out at some point. If anyone on either side of the issue finds that acceptable communication then I pity their standards. I do give credit for them not closing the topic at least, which is my past experience for such occurrences, so kudos I guess, although maybe that'll be the next round.

This is all the more regrettable due to the quality of games Bioware creates and I've been enjoying for so long, but when you fail on the basics of customer service to this extent and in this way you really make it hard as a consumer. All I can say to Bioware is that you've turned a rabid fan and active promoter in your company for a long, long, time into an active pessimist regarding it over a very small period of time for me with the way you handle some of these decisions. Consumer goodwill is a precious commodity, but it spends a LOT faster than you can earn it and things like this where all it takes is an update directly to the fans (i.e. what this board was made for) instead of petulant silence and information that's released in a way that says absolutely nothing relevant is an incredibly stupid way to burn through it, imo.

[torgoservo]

StockholmSyndrom wrote...

Viewed through an economist's eyes, all disappointed ME3 buyers are simply dead weight.
The very moment you forked over the (pre-order) money, you gave up your vote.

Unfortunately true in some ways, but only if you don't look at the opportunity cost for them vs the consumer goodwill  and promotion of those fans that results (see the Dragon Age vs Dragon Age 2 sales charts for word of mouth and consumer goodwill effect).  Short-term thinking like that is why so many quality studios end up closed to the pity of us all. And lol at that username with that quote

[Clarian]

StockholmSyndrom wrote...
Viewed through an economist's eyes, all disappointed ME3 buyers are simply dead weight.
The very moment you forked over the (pre-order) money, you gave up your vote.

True...though, there was my swtor subscription, canceled last weekend.  And any future paid DLC.  And future games.

But, yeah.  I've learned my lesson.  I really am surprised this happened, though.  Yeah, I saw the signs from DA2 and stuff, but somehow I thought the Mass Effect trilogy was safe...if only because it started before other things started happening....but, I was wrong.  I won't be making that mistake again...

[Emphyr]

@Torgoservo

Thanks for stepping in this topic!

Take care!

about next step closing this topic would be funny:)  Because it was Chris Priestly that created it. So i do not think they will close a topic they have created.

I must say i am impressed by the quality of your posting! The level your posting has makes me feel like a Kiddo just learning how to post

Thank you

Modifié par Emphyr, 20 mars 2012 - 09:22 .

[DoctorEss]

This is beyond absurdity at this point. They knew about this issue before release. Probably WELL before release. The game has been out for two weeks now, the issue is still present. They could have been working on a fix the minute they found out, even though the game was pushed ahead without it being fixed. Could have had a fix ready for release, could have had a fix ready a few days later.

Nope.

Here we are, being absolutely stonewalled. For two straight weeks. Not one useful word, no substantial update, nothing. I used to tell everyone that Bioware was one of the last good devs, that they always did right by their customers, and always listened.

Now, I think the things I will be telling people are much the opposite.

I wonder how they honestly expect to sell DLC at this point. They've burned off any goodwill they once had. The longer the silence stretches, the longer gamers, (who are PAYING CUSTOMERS) will remember it.

[NoFaceImport]

We all knew what the mission and what was at stake.
They have come to trust each of us with their faces, but we have also heard outcries of discontent.
We pretend to share your concerns.
They trained for combat, they would finish the legend, but the face codes are sealed.
Glory in release is not our way.
We didn't think of their heroes.
The FemShep, who defeated all before her with a single shot.
Or the MaleShep, who kept an army at bay with hidden powers.
These giants do not seem to give them solace now, because they are not all that they were.
Before the network, we were the meek.
Before diplomacy, we were silent.
Our ignorance stopped the import, but before that we held the company line.
Our ignorance stopped them playing, but before that we held the company line.
Our ignorance wont stop problems, in the battle today, we will hold the company line.

[darth shango]

Expect to wait another 2-4 weeks for that patch:( Once they finish it they have a 1-2 week certication process at Microsoft to get through before it gets released.

http://www.egmnow.co...update-process/

[Ibn_Shisha]

NoFaceImport wrote...

We all knew what the mission and what was at stake.
They have come to trust each of us with their faces, but we have also heard outcries of discontent.
We pretend to share your concerns.
They trained for combat, they would finish the legend, but the face codes are sealed.
Glory in release is not our way.
We didn't think of their heroes.
The FemShep, who defeated all before her with a single shot.
Or the MaleShep, who kept an army at bay with hidden powers.
These giants do not seem to give them solace now, because they are not all that they were.
Before the network, we were the meek.
Before diplomacy, we were silent.
Our ignorance stopped the import, but before that we held the company line.
Our ignorance stopped them playing, but before that we held the company line.
Our ignorance wont stop problems, in the battle today, we will hold the company line.

Love it!

Delan would also like to add his voice to Kirrahe's:

"So the EAlliance gave us a giant game that couldn't even import faces straight.  Stupid ***."

[StMalk]

 

Modifié par StMalk, 20 mars 2012 - 09:32 .

[woodbyte]

Chrischn89 wrote...

Clarian wrote...
annoyinguglyShepard.jpg (edit: link)

Srsly Clarian... stop posting your ugly Shep on every single page on this thread! It´s ok for people to show off their monsters to release some stress about this farce but you are so getting on my nerves with this piece of rotten flesh picture...

No offense..!

Heh, I must confess I'm getting slightly aggravated as well. Every time I look at that picture this comes to mind:



Cannibal CE (Clarian Edition): It's the stuff nightmares are made of.

Modifié par woodbyte, 20 mars 2012 - 09:33 .

[Defjams2000]

I cancel my subscription for SWTOR (with a message for EA/Bioware) , i use my last shot

Clarian warned us about the face bug , but we didn't listen. Now the fate of our game... of every futur bioware games (dragon age 3 import face) , rests in his hands

PAW PAW Talalala talalala (electric guitare)


We need a plan for fix it

Clarian : We Fix or we die that's the plan


PIN PIN PIN Talalala talalala (electric guitare)

[IchibanMitsuru]

OK, so after like 10 or so rehashes, and the work around provided by Janus, I'm finally at an acceptable Shep.

It wouldn't be so bad if we could fast forward the cut scenes.

It skimmed about 4 hours from my life, god, I'm neurotic, but this was unnecessary.

[Clarian]

woodbyte wrote...
Cannibal CE (Clarian Edition): It's the stuff nightmares are made of.

Heheh! Ewww...

[woodbyte]

Clarian wrote...

woodbyte wrote...
Cannibal CE (Clarian Edition): It's the stuff nightmares are made of.

Heheh! Ewww...

edit: I just ruined any chance you had left of being able to play with that face, huh?
edit2: what am I saying, noone could stomatch playing with that..

Modifié par woodbyte, 20 mars 2012 - 09:46 .

[TarvDietts]

[The Invisible Commando]

TarvDietts wrote...

This. 

I'm just trying to get some patch notes, even making a seperate thread.  I am a very easy customer to please, but lack of any communication since March 9 is just getting old.  I'm not asking for DLC's or other stuff, just to fix one small but important issue.  Just keep me up to date at least.  Tell me you made progress and I am happy.

[karek]

Rastacles wrote...

I'm starting to wonder if they're postponing saying anything to push the news past a 30 day return policy or something so they don't get thousands of returns after they say "We're not fixing it."

Except by the time you find out about this you can't actually return it anywhere in the US.

[torgoservo]

Emphyr wrote...

@Torgoservo

Thanks for stepping in this topic!

Take care!

about next step closing this topic would be funny:)  Because it was Chris Priestly that created it. So i do not think they will close a topic they have created.

I must say i am impressed by the quality of your posting! The level your posting has makes me feel like a Kiddo just learning how to post

Thank you

You're going to make me blush! I'm just long winded and had time while at work to vent a bit. But I'll vent a bit more now that I've had some food! 

I think the worst part of it is getting lost at this point  is all. The part that's inexcusable is the simple way they choose to communicate on a board that they control for just such a purpose. All I truly expect (and indeed, feel  entitled to as their customer) is to know my options given the situation and hopefully to know or be persuaded into believing that they care as a provider of a good/service and will try to make it right. They've succeeded on the first part by giving a fan tool to maybe but not really fix any problems and said they're aware of it, but that really doesn't cover making it right or even showing they care....at all. It's called customer service and believe me I get the hard parts of it, but when you execute it this sloppily you're creating more problems than you're solving. 

Even if they create a solution for it and whatever else by tomorrow they've still failed utterly and completely in regard to valuing their customers with this problem by their actions or lack thereof in communicating with us in what should and easily could be a mutually beneficial relationship. You can't say you value me as a consumer when the moment a problem occurs you simultaneously give a cursory 'I'm aware there's an issue..... and we said something about it quietly a week before release' and then leave for the door. Hitting me with a '..... let me explain the patching process and not tell you what will be patched!'  a week later doesn't cut it either, surprisingly. There's a bit of a disconnect in the logic there and it needs to be dealt with before anyone should feel satisfied - even if you aren't affected by the issues presented. 

Honestly, any company that treats consumers like this deserves a lot more fallout than they've gotten thus far and I must ascribe it to the good will they've built up over the years as being so excellent at what they do. That goodwill doesn't last forever though and at the rate they're going with DA2 and ME3 issues they've been downgraded quite severely in my eyes and I'd hope anyone else that's gone through it would feel the same, as unfortunate as it is to voice.

Right now their level of care as communicated to us has been farcical and they should be held responsible for that above all else, imo. Technical issues and hiccups happen, not being able to relate them to the fans or get word out in a way that favors them while making sense to us despite having places like this designed to do so is flat-out inexcusable and shows a disinterest in the fans that runs contrary to their desire to create this place and nurture that relationship.

I don't think it's too late to turn things around for them, but I do think they need a reality check and the fans do as well given all of this and hopefully each will end up better as a result. The company more readily able to get things resolved and letting us know what's up and the customers able to voice their concerns and actually be heard..... I don't think it's too late, but I won't hold my breath.

Modifié par torgoservo, 20 mars 2012 - 10:25 .