8899 réponses à ce sujet

[cApAc aMaRu]

FlyingWalrus wrote...

cApAc aMaRu wrote...

Really. Selling me a product that I can't play as intended and advertised isn't abusing my goodwill? Taking 2 weeks to give us a confirmation our problem is being worked on, a problem that should never have been shipped. I pre-ordered a game, gave them the financial advantaged of a guaranteed purchase, and it sits there unplayed, because of a core game mechanic fault, and you say it isn't an abuse? You're deluded.

First of all, a direct ME1 to ME3 import was never advertised. In fact, importing was never advertised. We just assumed that it would be there, working like it did in ME2, because it did. And it probably would have if there weren't changes to ME3's character creator that didn't complicate the translation process.

Mistakes. Happen. What is so difficult to understand about that? I'd be more inclined to believe that this was an abuse of goodwill if there was no word or no action on it. News so far seems to be that the fix is done and it's simply awaiting the stamp of approval from three different corporations before it's notarized for release. Hard to believe, I know, but these things take time, and some of us have realized a while back that patience is a virtue that makes life a whole lot easier to endure. Your beef now seems to be with not getting a formally worded apology. As far as I'm concerned, a fix is a more sincere apology than whatever "I'm Sorry" statement Bioware could come up with regarding the matter.

It was advertised, from the beginning. Carrying over your character was announced before Mass Effect's release. Mistakes happen. Thats what TESTING is for. They failed to find an error 2 screens away from the TITLE MENU. Then when hundreds of people can't play the game they paid for, they have the audacity to use their PR doublespeak to refuse to acknowledge that they have any responsibility for the problem. Acknowledging a customers bad experience is a vital part of complaints handling procedure, and so far EA and Bioware have demonstrated a complete lack of respect for their customers.

[cApAc aMaRu]

It is good news, but until its up and running its just words. Be happy if you want, but remain vigilant. These people have screwed us around, and they WILL do it again if you let them.

[BloodySunset__]

Don't get your hopes up even when they do fix it, i went to all of the effort of working out the exact position of the sliders and all that in ME2 got the exact code, used them in ME3 and because of the changes to textures, meshes, the shape of the nose and eyes plus the weird eye colors in ME3 and the removal and change of certain hair options my shep looks nothing like ME2.

[Kya]

EsSeven wrote...

This may have been covered, but I couldn't see an answer:

Does this fix only facial structure errors, or will a patch add back hairstyles/colours that were removed?

My Femshep (old default) transferred without an error message, but looks very different.

I won't celebrate before I know if this issue is fixed, because it's a big part of the problem.


I'm glad we got word, but I won't celebrate just yet.


ETA: If you created your face with the ME2 character creator, you can read out your face code with Gibbed's Mass Effect 2 Save Editor. (Google it.) Tab "Raw", section "Player", subsection "Face Code".

Modifié par Kya, 22 mars 2012 - 07:06 .

[ThinkIntegral]

FlyingWalrus wrote...

cApAc aMaRu wrote...

Really. Selling me a product that I can't play as intended and advertised isn't abusing my goodwill? Taking 2 weeks to give us a confirmation our problem is being worked on, a problem that should never have been shipped. I pre-ordered a game, gave them the financial advantaged of a guaranteed purchase, and it sits there unplayed, because of a core game mechanic fault, and you say it isn't an abuse? You're deluded.

Mistakes. Happen. What is so difficult to understand about that? I'd be more inclined to believe that this was an abuse of goodwill if there was no word or no action on it. News so far seems to be that the fix is done and it's simply awaiting the stamp of approval from three different corporations before it's notarized for release. Hard to believe, I know, but these things take time, and some of us have realized a while back that patience is a virtue that makes life a whole lot easier to endure. Your beef now seems to be with not getting a formally worded apology. As far as I'm concerned, a fix is a more sincere apology than whatever "I'm Sorry" statement Bioware could come up with regarding the matter.

Heh no way was this a mistake.  This many bugs don't get pushed out because of mistakes.  In software engineering **** like that happens because deadlines get harder to meet, delays, poor design, poor planning, sloppiness or whatever else.

I know because I have my undergrad in computer science and it was the biggest thing that was emphasized based off of past mistakes that were taught in textbooks to avoid in the industry.  Of course some would say that, you'll always still get bugs.  I'm inclined to agree with that.  However at this scale?  People getting nothing but a black screen when they boot up their games?  Issues with segments and assets of the game not loading?  Packs in multiplayer not saving? 

No that is way too many bugs, and there was a reason for that but not out of a sheer mistake.

As for the fix it may be done, but we have no idea if it works the way we think it will, at least how some of us think it will (i.e., not merely generate a face code but actually import the headmorph). So I wouldn't get your hopes up just yet.  If you're fine with that though more power to you.

Capac Amaru I think has a valid point which you seem to miss which is holding BioWare to a higher standard from here on out. Perhaps he's being a bit rude and that rubs you the wrong way but his intention is that you shouldn't be so quick to forgive because it just sets the stage for this to all happen again. 

So he's making it known to BioWare, and hoping others too, will make it known that we're holding them accountable for the quality of their IPs to be released without so many problems.  I don't see how that's asking for a whole lot.

[TexasToast712]

 Crap. I have already gotten used to my ME3 face. It actually fixed the problems with my ME2 one. Now I'll have box cheeks again. -__-

[Speirs-4ID]

FInally. An update.

"Edit: Update March 21

Ok, I have what I hope is some good news.

We have fixed the issue of faces not correctly importing into Mass Effect 3. It will be included as part of the next Mass Effect 3 patch.

The not completely good news is that I do not yet have a confirmed date for when the patch will be available. A new patch gets heavily tested by BioWare, EA, Microsoft and Sony before it can be released to the public. We all want to be sure that it fixes the issues it is supposed to fix and doesn't start any new issues (this is called testing or certification testing ). If a patch fails during testing, it is sent back, fixed again and retested until it passes. Then it is released to gamers. Until we know that the patch has passed certification testing, I don't want to give even a rough idea of the date, to prevent disappointment should it need further testing.

So I'm sorry I don't have the full answer you all want and are waiting for yet. When I can give you the date when the patch will be available I will.

Modifié par Speirs-4ID, 22 mars 2012 - 07:57 .

[mybudgee]

Don't shoot the messenger...?
edit: I too, have settled for an imposter Shep. Oh, well guess I gotta hurry & get hunting!!
Soon...

Modifié par mybudgee, 22 mars 2012 - 08:12 .

[Nagrat666]

Thanks for your efforts guys

[brianpk80]

I wonder what would make anyone believe that buying a product that opens with an error message and then does not function as advertised is acceptable? Perhaps after the past decade of corporate abuse, people have become masochistic. The fraud is the big elephant in the room. There's a big difference between good faith mistakes and outright lies.

[Czarnotta]

It doesn't change anything. I still feel screwed.

This kind of issue should never have happened in the first place

[InabaTewi]

I'm happy to get news that we haven't been completely abandoned

While I'm still pissed that the game was shipped with such a game-breaking issue, I'm happy to be assured that it's fixed. Whether or not it has actually been fixed completely, I'll wait to see for myself. I hope that when it is released I will finally be able to play this game with the Shepard who I played the first 2 with.

[Tigercml]

Glad they fixed it. I'm sure it will still be weeks before the patch though.

[darth shango]

Funny arguement FlyingWalrus and cApAc aMaRu. Probably should do less name calling in a moderated forum though;) As much as I love BioWare and want to be understanding about this issue like FlyingWalrus, I agree with aMaRu. I can't ignore that BioWare knew about this problem when the game shipped and choose not to fix it with a release day patch and not to warn fans. If they did not catch this bug then I have no faith in their QA process. When the issue came to light the response we got from BioWare and the way the issue was handled was bad. I love BioWare, but with all the misteps of late and EA rebranding studios to benefit from the reputation they spent years creating I have lost faith in their brand. Going forward I'll use more caution before I purchase anything that says BioWare.

Modifié par darth shango, 22 mars 2012 - 09:22 .

[nwhaxyz]

Hmm, Chris should've posted some video with how a face from ME1 (per se) used in ME2, imports in МЕ3 .
Also the part "that it will be included in a future patch" sounds a bit vague - what does it mean exactly? They will wait for more "fixes" to be ready and after certain numbers of issues are resolved, then the patch will be given for testing ...

Modifié par nwhaxyz, 22 mars 2012 - 09:29 .

[amardilo]

I'm really glad BioWare have found a fix for the issue and I have held off from playing the game until I can play as my Shepard character. Now all I have to do is wait for the patch to be released.

[Ancia]

I've already finished game with my favourite Shepard (she looked surprisingly well after importing) but I'm really glad I'll be able to finally play it with my REAL one funny thing: the paragon one looked almost the same as in the 1 and 2 game but the badass was totally screwed.. guess sometimes it's better to be good ...

[Juha81FIN]

Please make it christmas again.

[Shadow Quickpaw]

TexasToast712 wrote...

 Crap. I have already gotten used to my ME3 face. It actually fixed the problems with my ME2 one. Now I'll have box cheeks again. -__-

Hey, the one thing ME3's CC has over ME2's is the fact that you can take the previous ME1 and make subtle alterations to it for story purposes (or if you think something needs fixing). Plus the whole thing is more realistic. Still, my reconstructed scruffy Shepard does look great. Not sure how he'll look in an import...

[rapchill]

Chris Priestly wrote...

Ok, I have what I hope is some good news.

We have fixed the issue of faces not correctly importing into Mass Effect 3. It will be included as part of the next Mass Effect 3 patch.

The not completely good news is that I do not yet have a confirmed date for when the patch will be available. A new patch gets heavily tested by BioWare, EA, Microsoft and Sony before it can be released to the public. We all want to be sure that it fixes the issues it is supposed to fix and doesn't start any new issues (this is called testing or certification testing ). If a patch fails during testing, it is sent back, fixed again and retested until it passes. Then it is released to gamers. Until we know that the patch has passed certification testing, I don't want to give even a rough idea of the date, to prevent disappointment should it need further testing.

So I'm sorry I don't have the full answer you all want and are waiting for yet. When I can give you the date when the patch will be available I will.

I'm editing the OP to reflect this info as well.

Fantastic news. Thanks a hell of a lot for the update Chris. Now to patiently wait for the update.

At least now I can get back on MP knowing it's not in vein...

[Shichamatsu]

Sorry, I dont wanna fish through 229 pages of discussion. I cant import my characters faces. Will this be fixed anytime soon? Is there a way for ME to fix it?

Thanks.

[swirlwind]

So glad to hear this is being addressed. Thanks for the info, Chris. I'm eagerly looking forward to the patch.

[brm581424]

good to hear, i have not started playing because of this. hopefully it arrives with no hiccups
thanks bio for listening, and your efforts. you could have remained silent or told us to take a hike.
i believe boiware has a right to put out whatever kind of product it wants. we as consumers have a right to buy it if we want. and if we feel "cheated", then don't buy in the future. thats plain and simple. no need for revolt.
it sucks that our beloved shep may have been tainted, but if its that bad, in the long run bioware will be the ones that will feel the pain, if enough people dont buy their games.
there are more important things in life, for us consumers.

[ZweiImpulse]

Chris Priestly wrote...

Ok, I have what I hope is some good news.

We have fixed the issue of faces not correctly importing into Mass Effect 3. It will be included as part of the next Mass Effect 3 patch.

The not completely good news is that I do not yet have a confirmed date for when the patch will be available. A new patch gets heavily tested by BioWare, EA, Microsoft and Sony before it can be released to the public. We all want to be sure that it fixes the issues it is supposed to fix and doesn't start any new issues (this is called testing or certification testing ). If a patch fails during testing, it is sent back, fixed again and retested until it passes. Then it is released to gamers. Until we know that the patch has passed certification testing, I don't want to give even a rough idea of the date, to prevent disappointment should it need further testing.

So I'm sorry I don't have the full answer you all want and are waiting for yet. When I can give you the date when the patch will be available I will.

I'm editing the OP to reflect this info as well.

Yes, this so called CERTIFICATION TESTING, was this ever done with the actual game to begin with, because it really seems that this game was pushed out without any sort of user testing at all

[cApAc aMaRu]

Shichamatsu wrote...

Sorry, I dont wanna fish through 229 pages of discussion. I cant import my characters faces. Will this be fixed anytime soon? Is there a way for ME to fix it?

Thanks.

Try reading the first post. On page 1.

Short answer yes. Don't know when, or what exactly is being changed.