8899 réponses à ce sujet

[LaidBackNinja]

[double post oops, how does one delete a post?]

Modifié par LaidBackNinja, 26 mars 2012 - 06:32 .

[LaidBackNinja]

Damn guys. I feel bad for everyone who still can't play the game due to
this import business. Even though I used the YAML method and have since
started playing using my reconstructed Shepard, I still check back in
this thread every couple of days to see how things are going. It makes
me sad to see that this problem still hasn't been fixed. If the YAML
method hadn't worked for me, I would be really pissed off. For everyone
who hasn't yet tried it, I urge you to give the YAML thing a shot. My
results:

LaidBackNinja wrote...

LaidBackNinja wrote...

Hey all. I just wanted to say that the YAML method can work, you just need to tweak the hair color/ nose shape/ facial hair color/ and complexion. It appears some things got changed nonetheless and it might be impossible to get exactly the right shep, but here are my (hopeful) results:

Mass effect 2 (mass effect 1 looked exactly the same)


Mass effect 3


In the squad screen they look very similar!

Unfortunately, especially ingame it is obvious the eyes have been changed, but there simply is no setting that gives a better match. The old eye shape from ME2 just doesn't exist anymore.

ME2:


ME3:

As I've said before the YAML method can work quite well:
-I took the YAML code into ME2 and compared that to my imported Shep. I tweaked it until the two were exactly the same (complexion, hair color, nose shape and facial hair were the big issues).
-Then I took that code and entered it in ME3. What I got was slightly different (the hair color did not match up), so I tweaked it a little again, and you can see the end result above. No matter what, I couldn't get the same eyes.

It is not perfect, especially in-game, but in the squad screen, and more importantly, during cutscenes and conversations, they look similar enough for my liking. With all the talk about the ending going on, I have decided to take this Shepard and play the game. He is similar enough that I feel I am playing with 'my' Shepard.

Even if a patch comes, I think the result probably won't be any better than what I've already accomplished on my own.

[DoctorEss]

Yeah, and the YAML method doesn't work if you used any assets from ME1 or 2 that aren't in 3.

Such as most of us. Every single one of my Shepards use something that ME3 can't currently replicate. They don't even come out "close enough", they come out as completely unrecognizable.

Also: I assume another day, no patch, huh? 3 weeks post release, and a critical feature of the game, advertised since ME1, is still broken.

This is really inexcusable.

[torgoservo]

First, I understand the frustration some here have, but the above attitude is just horrific.  Step back, take a deep breath and try to understand that you are NOT important enough for anyone at BIOWARE to have a personal grudge against you or your freakin' game character.

They made a mistake, said they would fix it and are now updating you on the progress of said fix.  You can rant and whine all day about how long it took them to fix it or tha or that it should never have happened in the first place, but quit being so freakin' ungrateful and obnoxious in the process.

Let's break this up to make it more understandable-

" They made a mistake"
Indeed - and that does happen and it's perfectly understandable

" said they would fix it
"
Actually, they ignored it for 2 weeks before release despite knowing about it to only truly inform us of it after we purchased it (see earlier in thread for references). Then they followed it up with saying they were 'aware of it' for a few more weeks with nothing else. Now they give us that it's fixed with no clarification on if it fixes everyone's problems, as there are a few that differ signifincantly from the reported issue of importation itself.

" and are now updating you on the progress of said fix
"
See above for their past communication and current. Taking over a month to inform us that there is a fix and not inform us that they're actually working on it until it's finished is standard PR stuff, but hardly qualifies as communication. If they were communicating effectively or giving us only a slightly better look at the process there'd be a lot less anger and I'd be the first to defend them. The lack of communication is much worse than the bug for me, as one is a technical faux pas while the other is due to either negligence or incompetence of Customer Service, which is the fastest way to disillusion your fans, especially when you have a ready-made outlet for it here that makes it incredibly easy to update us as such.

Tell me, what exactly are they working on for this patch? Will it fix the issues of Shepard faces registering as successfully importing yet not looking a thing like the Shepard it's importing? Will it fix those who have ME2 characters with the issue as well as ME1? Still give us the scar options? If they were communicating at all on the issue, we'd at least have some idea on one of those questions I'd hope. Otherwise it's not communication, it's a press release.

" You can rant and whine all day about how long it took them to fix it "
Actually, we've been whining since before release and before the first patch was released. That's several weeks - and it doesn't get better when you're kept in the dark.


"or tha or that it should never have happened in the first place, but quit being so freakin' ungrateful and obnoxious in the process.
"
It shouldn't have happened, but it's understandable. There are always bugs etc in games anymore, especially the more ambitious ones. I find the lack of communication and care of customers shown by their customer relations here as far, far more ungrateful than anything posted here by fans that have paid money on a product they can't get any value or enjoyment out of at all to date. Some do take it ridiculously far, but this is the internet and if fans are obnoxious as a result, you should blame the lack of any calming influence by those with the information to calm at least the justified rage down easily as part of their jobs. 

[Tigercml]

Lion Martinez wrote...

Hi everyone,

We DO understand your frustration. Just please make sure not to direct your frustration towards other forum members instead of the actual problem, stay civil and constructive at all times. Thank you!

Do you have a character from ME 1 and 2 that didn't import into 3? Have you been waiting 5 years for a game and when it comes out you can't even play it? If the answer is no then you don't understand our frustration. All of this could have been avoided if Bioware knew what they were doing in the first place. A lot of collages offer classes in video game design these days. Its not too late to go back and try to learn how to make an actual working product.

Modifié par Tigercml, 26 mars 2012 - 07:02 .

[DoctorEss]

The way this is going, chances are Bioware is going to make us wait until after they go to PAX. Because getting backpats is more important than fixing the broken product they sold us.

It's mindblowing, really. They're mired in a PR nightmare over this, and the endings, and everything else about ME3. You'd THINK they'd be trying their hardest to mitigate some of it. This is the one thing they can actually resolve and (if done right), manage to completely remove one segment of the bad PR.

Instead, they ignore it, ignore it, delay it, hold off on it, and don't do much of anything. The ending issue is never going away, even if they fix it, someone will still be mad, there'll still be PR to deal with.

The import issue could just be made to completely go away, all fixed. However, we're still just here twiddling our thumbs.

What do they care if we can't actually play the game? They have the money already.

If they intend to make us wait until after PAX, they'll be waiting a long time for any more of my money. Roughly forever. I'll also be going through Amazon and taking back my money for this.

[Br0th3rGr1mm]

cApAc aMaRu wrote...

I'm not going to be grateful for a broken game. They didn't GIVE us the game, we PAID for it. EA and Bioware's behaviour on this is disgusting, as is your defending them.

How ironic that you use the term disgusting to describe everyone else's behavior in this matter.

I'm not defending them....the error is HUGE and needs to be fixed.  It certainly appears to me they are making efforts to do this and there are those here that continue to act like a jerks even when Bioware came in here and gave us an update (that they DON'T have to provide). 

Your response is exactly WHY developers DON'T communicate more with thier fans. 

Modifié par Br0th3rGr1mm, 26 mars 2012 - 08:00 .

[DoctorEss]

Br0th3rGr1mm wrote...

cApAc aMaRu wrote...

I'm not going to be grateful for a broken game. They didn't GIVE us the game, we PAID for it. EA and Bioware's behaviour on this is disgusting, as is your defending them.

How ironic that you use the term disgusting to describe everyone else's behavior in this matter.

I'm not defending them....the error is HUGE and needs to be fixed.  It certainly appears to me they are making efforts to do this and you want to continue to act like a jerk even when they come in here and give you an update (that they DON'T have to provide). 

Your response is exactly WHY developers DON'T communicate more with thier fans. 

More communicating and all would have stopped people from being angry in the first place.  No matter how you look at it, they sold us a broken product.  We gave them money.  This isn't like a Facebook bug or something, where it's a free service, and they can fix it when they get around to it.  We paid for this.  They took money from us in exchange for goods or services, and the goods they provided do not work as advertised.

Period.  The behavior they're showing is reprehensible.  To let it languish as long as they did without even acknowledging it is one thing, and then to continue letting it backburner is even worse.

You realize this game has been out for three weeks, and an advertised feature, hyped since ME1, still doesn't work.

[DrakeSky]

torgoservo wrote...

First, I understand the frustration some here have, but the above attitude is just horrific.  Step back, take a deep breath and try to understand that you are NOT important enough for anyone at BIOWARE to have a personal grudge against you or your freakin' game character.

They made a mistake, said they would fix it and are now updating you on the progress of said fix.  You can rant and whine all day about how long it took them to fix it or tha or that it should never have happened in the first place, but quit being so freakin' ungrateful and obnoxious in the process.

Let's break this up to make it more understandable-

" They made a mistake"
Indeed - and that does happen and it's perfectly understandable

" said they would fix it
"
Actually, they ignored it for 2 weeks before release despite knowing about it to only truly inform us of it after we purchased it (see earlier in thread for references). Then they followed it up with saying they were 'aware of it' for a few more weeks with nothing else. Now they give us that it's fixed with no clarification on if it fixes everyone's problems, as there are a few that differ signifincantly from the reported issue of importation itself.

" and are now updating you on the progress of said fix
"
See above for their past communication and current. Taking over a month to inform us that there is a fix and not inform us that they're actually working on it until it's finished is standard PR stuff, but hardly qualifies as communication. If they were communicating effectively or giving us only a slightly better look at the process there'd be a lot less anger and I'd be the first to defend them. The lack of communication is much worse than the bug for me, as one is a technical faux pas while the other is due to either negligence or incompetence of Customer Service, which is the fastest way to disillusion your fans, especially when you have a ready-made outlet for it here that makes it incredibly easy to update us as such.

Tell me, what exactly are they working on for this patch? Will it fix the issues of Shepard faces registering as successfully importing yet not looking a thing like the Shepard it's importing? Will it fix those who have ME2 characters with the issue as well as ME1? Still give us the scar options? If they were communicating at all on the issue, we'd at least have some idea on one of those questions I'd hope. Otherwise it's not communication, it's a press release.

" You can rant and whine all day about how long it took them to fix it "
Actually, we've been whining since before release and before the first patch was released. That's several weeks - and it doesn't get better when you're kept in the dark.


"or tha or that it should never have happened in the first place, but quit being so freakin' ungrateful and obnoxious in the process.
"
It shouldn't have happened, but it's understandable. There are always bugs etc in games anymore, especially the more ambitious ones. I find the lack of communication and care of customers shown by their customer relations here as far, far more ungrateful than anything posted here by fans that have paid money on a product they can't get any value or enjoyment out of at all to date. Some do take it ridiculously far, but this is the internet and if fans are obnoxious as a result, you should blame the lack of any calming influence by those with the information to calm at least the justified rage down easily as part of their jobs. 

Well said.  Sooooooo on top of this poor customer service.... is it pretty much set that we won't be getting anything for our trouble?  Just poor communication and a patch weeks after everyone else has beat the game?

[Gladiater56]

I'm sorry guys. I grew tired of ME3 sitting on my shelf collecting dust and I recreated my face using pictures from ME1 and 2. I feel ashamed that I couldn't finish the wait with you guys, but on the plus side I get to play a great game and my guy looks a lot like my characters from ME1 and 2, maybe even a little better. Have a good strike guys. And may the shwartz be with you.

[torgoservo]

DrakeSky wrote...

Well said.  Sooooooo on top of this poor customer service.... is it pretty much set that we won't be getting anything for our trouble?  Just poor communication and a patch weeks after everyone else has beat the game?

I don't think they owe it or anything. It might be a nice gesture, but it's not even something I'm all that interested in as a response at this point. What I'd like is an acknowledgement that they messed up and that they realize it's important and they really want to fix it to make it right etc. I want to be kept in the loop and made to at least feel like they understand how important it is to get it right and that they appreciate my patience with it. What they've given are one sided statements that have just enough information to be frustrating in their lack of actual communication.

Right now, they're giving me the minimum of acceptable behavior. That's fine I suppose, but my standards are higher  than that really in order to be pleased or to forget about the issue. How much higher? Simple communication is all I demand and no more in order to hit a truly acceptable level of customer service, the rest is just a bonus.  To me, DLC doesn't mean anything at all vs a company that's willing to help with the actual issue that was wrong in the first place and communicate WITH us (not AT us) on the way to reaching that point. That's where they've failed for me and it doesn't matter even if they do fix the issue or give some super DLC pack without a change in the basics on how they treat their customer base. This entire forum is built on making such communicating easy for them, so it's a basically null cost to them as well as significantly higher satisfaction from me and most of those that are reasonable I'd think, fwiw. 

[cApAc aMaRu]

Br0th3rGr1mm wrote...

cApAc aMaRu wrote...

I'm not going to be grateful for a broken game. They didn't GIVE us the game, we PAID for it. EA and Bioware's behaviour on this is disgusting, as is your defending them.

How ironic that you use the term disgusting to describe everyone else's behavior in this matter.

I'm not defending them....the error is HUGE and needs to be fixed.  It certainly appears to me they are making efforts to do this and there are those here that continue to act like a jerks even when Bioware came in here and gave us an update (that they DON'T have to provide). 

Your response is exactly WHY developers DON'T communicate more with thier fans. 

Wahh! I'm a big company, and I try to scam people by selling them products I haven't tested properly! I can't handle all this *destructive criticism*! It makes me so sad, I don't even want to talk to my fans anymore!

I'm not a 'fan' I'm a customer. Standing up for your rights as a customer isn't 'disgusting'. Criticism isn't 'disgusting'. Your blind faith is disgusting. Enjoy being walked all over by people that only care about your money.

I think you will find, that BY LAW they DO have to reply to reported faults in their products. The majority of countries have consumer protection enshrined within the law to PREVENT the kinds of ABUSES that companies like EA heap upon their customers in the name of the almighty dollar.

What ISN'T enshrined within law is some ambiguous requirement that you be a fawning sycophant if you want your problems solved, or as a requirement for companies to do so. 

[cApAc aMaRu]

Gladiater56 wrote...

I'm sorry guys. I grew tired of ME3 sitting on my shelf collecting dust and I recreated my face using pictures from ME1 and 2. I feel ashamed that I couldn't finish the wait with you guys, but on the plus side I get to play a great game and my guy looks a lot like my characters from ME1 and 2, maybe even a little better. Have a good strike guys. And may the shwartz be with you.

No worries dude. Have fun, we'll catch up with you some day. If you disapprove of the lack of choice ending wise, make sure you swing over to the Retake ME movement.

[Tigercml]

DoctorEss wrote...

Br0th3rGr1mm wrote...

cApAc aMaRu wrote...

I'm not going to be grateful for a broken game. They didn't GIVE us the game, we PAID for it. EA and Bioware's behaviour on this is disgusting, as is your defending them.

How ironic that you use the term disgusting to describe everyone else's behavior in this matter.

I'm not defending them....the error is HUGE and needs to be fixed.  It certainly appears to me they are making efforts to do this and you want to continue to act like a jerk even when they come in here and give you an update (that they DON'T have to provide). 

Your response is exactly WHY developers DON'T communicate more with thier fans. 

More communicating and all would have stopped people from being angry in the first place.  No matter how you look at it, they sold us a broken product.  We gave them money.  This isn't like a Facebook bug or something, where it's a free service, and they can fix it when they get around to it.  We paid for this.  They took money from us in exchange for goods or services, and the goods they provided do not work as advertised.

Period.  The behavior they're showing is reprehensible.  To let it languish as long as they did without even acknowledging it is one thing, and then to continue letting it backburner is even worse.

You realize this game has been out for three weeks, and an advertised feature, hyped since ME1, still doesn't work.

This.

[KittyWoIf]

I won't be buying this game until this problem is fixed. There's no way I'm going to waste more time going through those custom setting again.

[Tigercml]

cApAc aMaRu wrote...

Br0th3rGr1mm wrote...

cApAc aMaRu wrote...

I'm not going to be grateful for a broken game. They didn't GIVE us the game, we PAID for it. EA and Bioware's behaviour on this is disgusting, as is your defending them.

How ironic that you use the term disgusting to describe everyone else's behavior in this matter.

I'm not defending them....the error is HUGE and needs to be fixed.  It certainly appears to me they are making efforts to do this and there are those here that continue to act like a jerks even when Bioware came in here and gave us an update (that they DON'T have to provide). 

Your response is exactly WHY developers DON'T communicate more with thier fans. 

Wahh! I'm a big company, and I try to scam people by selling them products I haven't tested properly! I can't handle all this *destructive criticism*! It makes me so sad, I don't even want to talk to my fans anymore!

I'm not a 'fan' I'm a customer. Standing up for your rights as a customer isn't 'disgusting'. Criticism isn't 'disgusting'. Your blind faith is disgusting. Enjoy being walked all over by people that only care about your money.

I think you will find, that BY LAW they DO have to reply to reported faults in their products. The majority of countries have consumer protection enshrined within the law to PREVENT the kinds of ABUSES that companies like EA heap upon their customers in the name of the almighty dollar.

What ISN'T enshrined within law is some ambiguous requirement that you be a fawning sycophant if you want your problems solved, or as a requirement for companies to do so. 

This.

Modifié par Tigercml, 26 mars 2012 - 08:24 .

[Tigercml]

All this nonsense that Bioware is saying about how they don't like the criticism by the fans is utterly absurd on there part.

Video game creators are technically considered artists. And if your an artist who can't handle criticism well then you chose the wrong career path.

Modifié par Tigercml, 26 mars 2012 - 08:35 .

[cApAc aMaRu]

Tigercml wrote...

All this nonsense that Bioware is saying about how they don't like the criticism by the fans is utterly absurd on there part.

Video game creators are technically considered artists. And if your an artist who can't handle criticism well then you chose the wrong career path.

Muzyka's post just goes to show that they are more interested in review scores and manipulating their 'fans' than providing WORKING product.

[Rodrigo Hernandez]

Gladiater56 wrote...

I'm sorry guys. I grew tired of ME3 sitting on my shelf collecting dust and I recreated my face using pictures from ME1 and 2. I feel ashamed that I couldn't finish the wait with you guys, but on the plus side I get to play a great game and my guy looks a lot like my characters from ME1 and 2, maybe even a little better. Have a good strike guys. And may the shwartz be with you.

I tried, but couldn't, I got the intro, all the way to the Normandy... but it kept eating at me... what if the patch comes this week? I'd have to replay, my Shep doesn't look the same, but its close, would it look like this with the patch or closer to what I am accustomed? in the end the cons outweigthed the pros of playing with an aproximation, so I dropped the game and started playing Fallout 3.

I really hope it comes out this week as I had aready booked holy week (easter week) to do nothing but play ME3... about a year in advance .

[snackrat]

Seriously the link is broken for me. Trying it just ends up ticking over.. and over.. until the browser gives up and 'searches' for it instead. (The top hits also tick over.) This is both with FF and Chrome.

Anyone got a mirror? Please, I can't even use the workaround. I've asked several times but just end up ignored. 

Modifié par Karsciyin, 26 mars 2012 - 09:18 .

[Chrischn89]

All that time that was spent on making that useless DLC could´ve been gone into fixing the game... but no, we´re still sitting here 3 weeks after release waiting and hoping that the announced patch fixes the face import error. We don´t even know if it actually fixes the odd looking Shepards even with the correct face codes.

Tell us some specifics about the upcoming patch already!

[kalle90]

Does this mean that no one at Bioware actually bothered to test the game by playing through ME1 to ME3? Sounds like a really basic thing to do.

If this same would have happened with choice flags our entire game would have been ruined? "Oops"? "We'll do something about it"?

[Zmidponk]

Gladiater56 wrote...

I'm sorry guys. I grew tired of ME3 sitting on my shelf collecting dust and I recreated my face using pictures from ME1 and 2. I feel ashamed that I couldn't finish the wait with you guys, but on the plus side I get to play a great game and my guy looks a lot like my characters from ME1 and 2, maybe even a little better. Have a good strike guys. And may the shwartz be with you.

I know you meant well by this post, but you appear to be implying that everyone here is taking part in some kind of voluntary strike because they think their Shepard's face should automatically import, and, if they so choose, they could, at any time, recreate their Shepard, with a bit of work, like you have.  This is not true.  Many are here, like me, because, not only does their Shepard not import, it is not actually possible to recreate their Shepard, even using the YAML method linked to at the beginning of this thread.  I even tried using the information detailed in the 'Face Effect' blog (faceeffect.blogspot.co.uk), but even that left me with a face that was closer, but still fairly different on both my Shepards.  I can only hope this forthcoming patch completely fixes this and allows a direct face copy from ME2 to ME3, but, as I have now come to expect from the new BiowEAre, we are getting deafening silence since this point was raised, bar someone poking their head in to tell us they 'understand our frustration' and telling us to 'remain civil'.

[DoctorEss]

kalle90 wrote...

Does this mean that no one at Bioware actually bothered to test the game by playing through ME1 to ME3? Sounds like a really basic thing to do.

If this same would have happened with choice flags our entire game would have been ruined? "Oops"? "We'll do something about it"?

No, it more likely means they knew about it, but EA didn't care.  EA wanted the game on the shelves, likely told Bioware that people probably wouldn't care, and if they did, they could just fix it later, after they already had our money.

There's no way anyone could not have known this existed before release.  They'd have had to import a character to test the decisions importing, and immediately noticed it wouldn't import the faces.  Rather than spend time fixing it, it got pushed to release.

That's what's insulting about all of it.  It's not a bug that slipped QA testing by accident.  It's something they knowingly let go, filed it under low priority, and assumed we wouldn't care.  Part of why they've been hyping "start fresh with a new character in 3 before you import!" and the like.  They knew this was broken.

I'd be less insulted if it was a bug that just happened to sneak out, but something this major didn't just sneak out.  Add the three weeks of waiting (and continuing now past that) for a fix, and you can see why most of us are at our wits end here.

Given the close proximity to PAX, the chances of us seeing a patch this month keep slipping farther and farther away.  At this rate, I expect it to be mid-to-late April.

Too bad for Bioware I'll have already returned the game by then.

If the patch doesn't drop in March, I'm done, I'll go get my money back.  I think that's reasonable, to give them a month to fix something that should have been working in the released version.

[GoFarKid15]

My Shepard is waiting...