8899 réponses à ce sujet

[MetzgerGeorg]

Benny8484 wrote...

MetzgerGeorg wrote...

"
Day after Day, Day after Day
We stuck, nor breath nor motion.
As idle as a painted ship,
Upon a painted ocean.
"

It seems the problem was foreseen some 200 years ago...

haha thats awesome.  Honestly though, Bioware this needs to be patched TODAY.  I have tried to create faces that look similar to my character from ME2 & they all come out looking terrible.  Its making the game unplayable. 

Great! I already feared nobody would get the joke...

[Lion Martinez]

cApAc aMaRu wrote...

Lion Martinez wrote...

Hi everyone,

We DO understand your frustration. Just please make sure not to direct your frustration towards other forum members instead of the actual problem, stay civil and constructive at all times. Thank you!

Perhaps we should vent our frustration at 'community coordinators' who tell us they 'understand', then boss us about instead of providing us with the information we need.

As far as understanding goes, how many people at Bioware haven't played Mass Effect 3 because they can't use their Shepard's face?

And if the patch is ALREADY MADE and going through CERTIFICATION then why won't you tell us HOW YOU FIXED IT and WHAT YOU FIXED?

I LAUGH when moderators tell us to be 'civil and constructive' because EA and Bioware's attitude to their customers is ANYTHING but.

PATRONISING is the word I would use.

Hi, sorry it took me over the weekend to come back to this thread, had to do some house work.

Well, I'm fine with you venting your frustration but TO me and not AT me as we're designated to convey your feelings and opinions to those who make the final decisions. We just don't want you to chomp at each other's throats as, believe it or not we genuinely care about our fans getting along at least on a humane and civil level. Community Managers and Coordinators always think consumer and fans first, that's our job and usually why we sought to work in the industry in these roles. For me personally that's 100% true.

I do hope you understand that we're not wanting or trying to boss you around, if we're coming across as such than perhaps we need to take a look at how we construct our forum posts. I can tell you that we're definitely not intending to do so and personally I'll make sure to not come across as imposing. With the digression that we're all following the forum rules of course.

There are a lot of components to a patch. Even if we would be a very small studio where the same people would publish and certify, it's still very tough to be extremely detailed about dates and content as any small little variable might change in the last minute and the patch will have to be changed or even reverted so it's proper to always wait until 100% certain before publishing officially. Especially so as Mass Effect 3 is cross-platform and several different outlets are involved.

That said I know the involved studio folk are working as hard as they can to deploy this patch as soon as possible. Thanks for reading!

[MetzgerGeorg]

Hi, sorry it took me over the weekend to come back to this thread, had to do some house work.

Well, I'm fine with you venting your frustration but TO me and not AT me as we're designated to convey your feelings and opinions to those who make the final decisions. We just don't want you to chomp at each other's throats as, believe it or not we genuinely care about our fans getting along at least on a humane and civil level. Community Managers and Coordinators always think consumer and fans first, that's our job and usually why we sought to work in the industry in these roles. For me personally that's 100% true.

I do hope you understand that we're not wanting or trying to boss you around, if we're coming across as such than perhaps we need to take a look at how we construct our forum posts. I can tell you that we're definitely not intending to do so and personally I'll make sure to not come across as imposing. With the digression that we're all following the forum rules of course.

There are a lot of components to a patch. Even if we would be a very small studio where the same people would publish and certify, it's still very tough to be extremely detailed about dates and content as any small little variable might change in the last minute and the patch will have to be changed or even reverted so it's proper to always wait until 100% certain before publishing officially. Especially so as Mass Effect 3 is cross-platform and several different outlets are involved.

That said I know the involved studio folk are working as hard as they can to deploy this patch as soon as possible. Thanks for reading!

I am sorry, but you have to prove your statements to us before I believe this.

You say you care about the customers/fans: Well, if you really would care, you would have answered the some of the questions, mainly the issue if the missing assets will be added and we are able to recreate your Shepards.
And honestly, if Bioware would still care for their customers after the EA disaster, they would never have released this game in this state. Not with these bugs, not with Origin, not with these endings.

So I ask you this directly and hope that you really care about us:
What exactly will the patch fix/add/do regarding the character import?

[Lion Martinez]

I understand that you want to know more. But us caring about our fans and me having more information are two quite different things. I care so I take time to answer with the information and knowledge that I have available as you can read in my previous post.

And honest truth is that I don't have more information nor would I be authorized to answer specific questions until all the components involved are 100% guaranteed. '

I hope you find this answer at least acceptable for now.

[MetzgerGeorg]

Erm, no.
I do not find that acceptable.
You are an employee of the company we gave *hundreds* of Euros to.
We have a big problem with your latest release which does not comply to what your company advertised.
We are patiently waiting for more than 3 weeks, *NOT* playing a game we paid for.

I would like you to walk to your boss and show him this thread, remember him that his big car was paid by the people that are waiting for answers.
Then please give more feedback.

And please do not get me wrong, I am not attacking you, I just give you some hints on how to treat your paying customers...

We are *not* amused!

[Criterion89]

я надеюсь к этим выходным мы поиграем в mass effect 3

[The New Wober]

Ok, today Grissom accademy bug was fixed.
Now I have to wait for another patch to fix the import issue for my Shep. face.
I don't know if I will wait for the new (paid?) DLC that will "explain" the ending...
Glad that I didn't play the main story yet.
Ah, and I bought the game at D1 (Collector's Edition).

[voteDC]

Lion Martinez wrote...
<snip>

I always appreciate, even if I don't agree with them, Bioware staff posting on the forum. Mainly because I know the grief they are going to get being a visible point of contact to the company.
That being said I do also understand the frustrations, and indeed share them, that other people have.

Little communication on an issue, face importing, that should have been impossible to miss before release.

Origin continually checking that people who bought the game haven't pirated content, when the pirates get all the content and don't have to go through any checks because they don't need to use Origin.

Endings, which whether you like them or not, completely fail to live up to the promises that were made. Such as "it wont just be an A, B or C choice."

Bioware have built up an amazing amount of good faith with their fan-base over the years but are burning through that quickly these days and don't seem to realise it.

Modifié par voteDC, 27 mars 2012 - 09:12 .

[Lion Martinez]

@
MetzgerGeorg 

I hear you and I know you are not attacking me and thus I am answering to my best extent

However as stated; there are too many teams and segments involved and as Community we're not responsible for compiling the top down information which needs to be done before it can be officially released.

So all this needs to be done before it's conveyed for public release as otherwise it would not be 100% correct. Even if I would ask my boss or all my bosses that specific question, they won't have the information either as we would still have to wait for say a certain certification or legal clearance.

If I had the answer today, I would convey it. But as I don't have it I cannot answer or give you any estimates as that would only dilute the actual facts. There is no reason for us to hold out on information about possible bug resolves WHEN we have it and it will be presented to you as soon as humanly possible and 100% set in stone.

Modifié par Lion Martinez, 27 mars 2012 - 09:26 .

[fruton]

Lion Martinez wrote...

I understand that you want to know more. But us caring about our fans and me having more information are two quite different things. I care so I take time to answer with the information and knowledge that I have available as you can read in my previous post.

And honest truth is that I don't have more information nor would I be authorized to answer specific questions until all the components involved are 100% guaranteed. '

I hope you find this answer at least acceptable for now.

I appreciate you're comments, but the information most people are interested in shouldn't need to be authorised imho. Most don't want a specific date for the patch (although that would be nice), but a rough estimate of when to expect it. Are we talking days, weeks, months? An update every few days just to say what stage you were at would also defuse any anger. Even if it failed quality assurance after a few weeks of development, most people would be totally fine as long as they knew things were happening, and if that did happen again, it would prove that Bioware were ensuring the same thing didnt happen again.

What I would find interesting (but I can never seen anyone from Bioware elaborating on this), is how this issue even arose.

[EDIT] Typo

Modifié par fruton, 27 mars 2012 - 09:35 .

[fruton]

Got to be honest with you though Lion Martinez, you've posted more times in this forum in the last hour, than everyone else on your team has in the last three weeks.

[MetzgerGeorg]

Hm, I do understand to a certain degree.
Normally, I would accept this.
But this case is a bit different.
We can not at all play ME3 as advertised (you know, building a character in ME1 and use it through the whole series...).

The main concern here (we all believe that you can remove an error message) is, that we need the missing assets to have our Shepards back.

I am pretty sure that there is exactly one person to ask to get an answer internally.

The only reason for not giving the answer to us is, that the answer is "no".
If the answer would be "yes" you would happily inform us.
If you say you do not know it, then please go to the responsible person for this face issue (I am sure there is only one for this specific problem) and ask him.
I am not heavily interested in the rest of the issues, they (hopefully) will not be game-stopping. But the assets issue is "deadly" for many people...

So, I believe you that *you* care for us people (apparently much more than Bioware), so please do this for us. Ask the responsible guy about the assets and/or the face-import-fix...

You could heal the wound we received from Bioware a little bit...

Many thanks in advance!!

[Lion Martinez]

That would be great however I believe there are legal issues preventing information flow until a patch is ready for deployment, as 3rd party companies (such as platform specific manufacturers) are involved in the deployment and certification process.

Simply put; I believe we can't actually legally give out exact information regarding software updates that affects the consumers of the 3rd party companies, until going through certification. This as it might change several times. We can say "this was fixed" as it's the main component and purpose of a patch but we can't give details until completely ready.

When it comes to a time frame for deployment, I'm sure we'll have more info for you soon however in this moment I can't help you further unfortunately.

[mlouden03]

Lion Martinez wrote...

That would be great however I believe there are legal issues preventing information flow until a patch is ready for deployment, as 3rd party companies (such as platform specific manufacturers) are involved in the deployment and certification process.

Simply put; I believe we can't actually legally give out exact information regarding software updates that affects the consumers of the 3rd party companies, until going through certification. This as it might change several times. We can say "this was fixed" as it's the main component and purpose of a patch but we can't give details until completely ready.

When it comes to a time frame for deployment, I'm sure we'll have more info for you soon however in this moment I can't help you further unfortunately.

No offense, but I don't think there's even a 1% chance you guys didn't notice the error in testing/QA/debugging etc. Also no offense but you guys delayed launch an extra 4 months to fix stuff..and you still gave us a proverbially broken toy. If you were just honest about knowing and either expecting us not to care or whatnot then I'd have more respect for you as a company. Seriously KOTOR is my fav xbox game of all time, even more than Halo, but ever since EA bought you out it hasn't been as good. ME 2 was ok..ME 1 is my fav 360 game ever, Mass effect 3...at this point I haven't touched it and have an awesome 80 dollar paperweight and a spoiler art book.

If you can feel free to look at my posts and find my chat transcript and possibly mention to whoever manages that part of BW/EA that the guy did a horrible job and said just to go here after I overall waited 20 mins during the help chat for him to check with others.Also note I placed the chat help a bit before Chris's fix announcement, but still the service was poor.

Modifié par mlouden03, 27 mars 2012 - 09:50 .

[MetzgerGeorg]

Lion Martinez:
Sorry, but it can not be classified information to inform us about the fact if missing assets are added or not.
I feel I was right with my theory: You know that answer quite well, and it is NO!

I am very disappointed!

[Lion Martinez]

@MetzgerGeorg I'm sorry, I believe I missed or misread that question.

I'm not saying "classified" however we may be prohibited to certain extents to disclose details until finished. Also once we do and we're ready to publish you will probably hear it from Chris or another one of my superiors before me.

I really don't have the details you are asking for regardless, sorry. I'm also sorry you feel disappointed and I understand it.

[fruton]

Lion Martinez wrote...

That would be great however I believe there are legal issues preventing information flow until a patch is ready for deployment, as 3rd party companies (such as platform specific manufacturers) are involved in the deployment and certification process.

Simply put; I believe we can't actually legally give out exact information regarding software updates that affects the consumers of the 3rd party companies, until going through certification. This as it might change several times. We can say "this was fixed" as it's the main component and purpose of a patch but we can't give details until completely ready.

When it comes to a time frame for deployment, I'm sure we'll have more info for you soon however in this moment I can't help you further unfortunately.

Estimates are not legally binding, thats why they are called estimates. However, you obviously aren't allowed to tell us for whatever reason it is, so i'll stop asking.

Just do us all a favour, and even if you have to get on the phone personally to these third party companies to hurry things through, please do it, I and many others would really appreciate it.

[Clarian]

Lion Martinez wrote...
And honest truth is that I don't have more information nor would I be authorized to answer specific questions until all the components involved are 100% guaranteed.

Regardless of whether it will be fixed or not, can you tell us whether Bioware development/management acknowledges that the issue in the thread linked below is a defect? We haven't heard a single thing from them on it, even just to say that they're aware that it's a problem.

social.bioware.com/forum/1/topic/323/index/9739936/

Modifié par Clarian, 27 mars 2012 - 10:13 .

[MetzgerGeorg]

Lion Martinez:
Well, you might have some strange rules, fine.
But my question was not about any 3rd party company.
I asked if Bioware has added the missing assets.

I do not care if any 3rd party company removes them or does not approve them.
I just want to know if these were added by Bioware or not.
No 3rd party company involved here!
You might say: Yes, we added the assets, but maybe Sony or Microsoft will remove them again.
That would be ok for me, Microsoft or Sony would learn then how it feels if hell breaks loose. But that's not the issue here. My question goes to Bioware only.

[The Invisible Commando]

Got to give Lion due credit. He's clearly at least talking even if hes bound not to say anything more. That's at least communication. Still would be nice if you can pass on the request to have us updated and a possible time frame to the superiors. It would be nice to know whats in the patch too.

Modifié par The Invisible Commando, 27 mars 2012 - 10:19 .

[Moribundman]

Lion Martinez wrote...

@MetzgerGeorg I'm sorry, I believe I missed or misread that question.

I'm not saying "classified" however we may be prohibited to certain extents to disclose details until finished. Also once we do and we're ready to publish you will probably hear it from Chris or another one of my superiors before me.

I really don't have the details you are asking for regardless, sorry. I'm also sorry you feel disappointed and I understand it.

Lion, one thing that might calm a lot of people on this board down would be if someone could confirm that they can import their "real" face (or continue to tweak it) once in-game. I for one have started my SP playthrough and the face isn't quite right. If Bioware were to confirm that functionality would exist to customise/reset/re-import facial details mid-game people could start a game with an approximation, secure in the knowledge they would be able to "fix" their Shep on the fly. Please see above for the "bathroom mirror" idea along the lines of DA2's Black Emporium...

[DataPunk]

Anyone who doenst understand why we are upset hasnt played ME1.

[Yugster]

Ok looking at this thread I assume this issue hasn't been fixed yet. Im glad I held off buying ME3 will only buy this game till it has.

[X2three]

@ Lion Martinez or anyone at Bioware:

I get why you can't give a date for certification and release. I myself work for a software developer and understand the nature of the beast so I have no problems accepting your answer on this.

What I do want to know is why did you release this game KNOWING the game had a massive face import issue?? You ask us to trust you and have faith that you care for us but then you do something like that and it makes your argument utterly invalid.

You guys knew of it, sat on your hands about it without so much as a warning about it on release and now here we sit 3+ weeks later with Bioware asking us to be patient and not even confirming how far reaching this fix will go. You won't even tell us if all the missing facial features and assets will be added with the patch. So please Lion, indulge me and be the first at Bioware to show some balls and tell us all WHY you released this game and took our money oh so happily while knowing of this major problem??

Because to me, this pretty much sums up Bioware's attitude thus far to us all:

1.media.dorkly.cvcdn.com/49/12/568cc08a40eb4b0cfbc26aa4848a5cab.jpg

[MetzgerGeorg]

X2three wrote...

@ Lion Martinez or anyone at Bioware:

I get why you can't give a date for certification and release. I myself work for a software developer and understand the nature of the beast so I have no problems accepting your answer on this.

...

Because to me, this pretty much sums up Bioware's attitude thus far to us all:

1.media.dorkly.cvcdn.com/49/12/568cc08a40eb4b0cfbc26aa4848a5cab.jpg

Well, I am also a developer and I have to answer the questions of my customers.
In fact, we are obliged to always make our customers happy.
The management understands that the customers pay our bills and need to be happy.
Yeah, could be suprising to the people at Bioware, but I just wanted to mention it...
But really, the question about the assets is nothing that can not be answered, no way!

The comic is great! That's how I feel...