Lion Martinez wrote...
Hello again,
No Mr. Cat has not left the building but being on GMT+1, I am not at the office during the most busy US hours and had to tend to the family a bit. I'm usually on anyway but I couldn't last night unfortunately.
I want to clear a few things up. Firstly I don't work OUT OF BioWare Austin or Edmonton but I am just as much a full time employee nonetheless. My actual duties do not include these forums but I chose to ask for permission to talk to you as I believe it's needed. In fact my prime tasks involve Nordics only but I care about all fans so I'm here on my own accord.
I don't expect my presence to make your frustration regarding this problem and how you feel you been treated to magicially disappear, nor am I feeding you something that I don't genuinely believe. You are very much entitled to voicing your opinions and you should not be moderated for it as long as it's not personal attacks or trolling towards BioWare staff members.
I do however, in the situation we're in hope that you can see that we are actually working on issues and that we hear you. Everything said here is compiled and conveyed to the correct people, both at EA and BioWare.
I know that it might not always seem that any of us are around, especially with a perceived "silence" when there's no post from BioWare staff for X amount of time. But we are and we do. Also this is something I CAN affect and thus I'm doing my best to affect it.
Now I can't talk specifically why this error was in the live game, simple reason is that I wasn't part of the process. I know how irritating it can be though, I have friends who are affected. I've been lucky as I run PC stock MaleShep but it doesn't lessen my empathy for the need for a fix. I acknowledge it fully.
Seriously, THANK YOU for that. I'm glad that someone at least chose to do so and it means quite a lot actually.
My problem on the situation does still run deep though. That we're being told it's being worked on and we're cared for by someone that isn't directly working on the problem and had to go to people and ask permission to report such basic information despite only having a distant knowledge of the details of the case (despite the apparent fact that people who do know all the details and are authorized to speak on it remain silent) speaks to where things are wrong on such a forum much more eloquently than I could, I'm certain.
Some advice then if everyone is listening - If you could get someone to comment on how the patch will fix the issues or anything else, since it's been finished, please do so to prevent the anger that'll result to some of us if it turns out it's not going to fix any of the wide-ranging issues that've been reported. When you remain silent it's a safe way to limit any liability against you resulting from misspeaking, but you also limit the benefit of it as well as opening yourself to all sorts of unintended consequences resulting from your poor communication - such as the disillusionment of those customers from being seemingly actively ignored. If they weren't ignored, you cost yourself at least a significant portion of their future goodwill as a longtime fan because you couldn't be bothered to say anything to give them any hope that their voice was being heard or appreciated beyond a non-statement. Silence itself can speak far louder than any words that may be used - and in this case it's done quite a lot of damage.
--I suppose that it's all too late for any of that on this one, but I'd like to at least be able to see some improvement on it in the future. Perhaps somewhere down the road that trust might be rebuilt for those of us that have been disillusioned and feel betrayed by the entire process and I hope you'll take the steps to do so. All I can say is I'll have plenty of time to monitor such issues in the future
before making a purchase from any EA game and at a discounted price to assuage and mitigate the loss represented by those doubts they've developed/published and that includes any Bioware one, which makes me more than a bit sad vs the way I felt before-hand and delegating them as instant-buys.
Modifié par torgoservo, 28 mars 2012 - 07:59 .
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