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Issue importing faces into Mass Effect 3 Updated March 21


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#6751
vI Demon Iv

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Flederman64 wrote...

Tigercml wrote...

cApAc aMaRu wrote...

Dragon_Nexus wrote...

cApAc aMaRu wrote...

Dragon_Nexus wrote...

cApAc aMaRu wrote...

Dragon_Nexus wrote...

cApAc aMaRu you say you expect some kind of compensation...
How would that work exactly? How can you expect Bioware to compensate *only* those who bought the game on release and didn't play it until the first patch came out?

How could they even find those people? How do you differentiate them from the people who simply bought the game late? And then how do you compensate them? With some exclusive DLC? I gaurentee you now that no DLC they offer would be good enough for you. And what of everyone else who was annoyed by the bug but "stupidly" went ahead with a new Shepard anyway. Should they be compensated? If not, why not, they were just as annoyed as we are. And if they are compensated, how can Bioware track them down?

And what of people who didn't care either way? Why should they be excluded content just because they didn't sit on a forum for a month and complain?


The game shipped with a fault that prevented me from using it as advertised. Under Australia consumer law that is a major fault and I am entitled to compensation for its depreciation in value from the time of purchase to the time it is fixed. Whether or not my usless government enforces such things is another matter, but it is up to the customer to seek such things out, not the company to go look for people with the problem.


Neutral question here, not a rhetorical one, but does it say anywhere on the box or in any documentation that came with the product that you could import your Shepard from Mass Effect 2 and that said Shepard would look identical to that game?

Because if it doesn't, you have no case at all.
The game functions. It works. You can play it from start to finish without massive game breaking issues (showstopper bugs or catastrophic crashes for example).

"I dun wanna play as a different looking Shepard" is not a universal game breaking bug. It's a personal choice, and Bioware cannot be held responsible for your personal choices.

Still though if you really feel strongly about this issue, go ahead and make a case. And I'm being deadly serious, if you pave the way and this case actually wins, we can all get our money back and continue to play the game once it's patched.


It was an advertised feature of the series before the FIRST GAME was released. 


So it's not actually on the game box, inside with any documentation or displayed on any of the games, in fact.
So yeah, you have no case what-so-ever.


You're a lawyer now are you? The fact that there is an error message in the game saying it didn't work isn't enough to claim that the product isn't working as intended?


Capac Amaru don't even waste your time talking to Dragon Nexus. He's just a Bioware fanboy and he'll never believe his precious Bioware did anything wrong. With the way Dragon defends Bioware I wouldn't be surprised if he was Chris Priestly in disguise. This guy Dragon was bad mouthing Bioware and the second they announced they fixed the problem he was praising them again real fast. Do you really want to argue with someone like him. He's too blinded by his ignorance for Bioware. He's the same as the Bethesda fanboys who think Skyrim has 0 bugs and works flawlessly.


Not really, he just did the math. Belive me, I looked into it as a grounds for return after opening the game. Its not advertised anywhere. Yes we all feel its pretty bad what they did. Conniving and somewhat deceptive yes, outright false advertising, no.

Find one commercial, one written document/post from someone at BioWare or EA stating you can import your character and yes, it is false advertising.
When you begin talking false advertising with EA (I've been through this, and in my case what we were supposed to get WAS on the box but not in the game) EA immediately refers you to their lawyers once you prove you have a case. They know they can lawyer up and unless you are Bill Gates, you will not have enough money to do anything.
Some governments have departments though, that will contact EA on your bahalf, as long as you show this department that you are right. The departments do not charge and when the goverenment gets involved, the company in question will work to resolve the issue.  Look for these departments in your governments and contact them if they exist.
Also, don't forget to boycott all further EA products, this includes BioWare since they sold their souls to EA.

#6752
Janoski

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Chris Priestly wrote...

Hi everyone

We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3. The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players.

Edit: Update March 9
Hi Everyone.

We want to keep everyone up to date on this issue as we know how strongly many you feel about this. I will continue to update this thread as we have more information.

We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +. The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for
everyone here.

Again, when we have more news, we will let everyone know. Thanks again for your patience.

Edit: Update March 21

Ok, I have what I hope is some good news.

We have fixed the issue of faces not correctly importing into Mass Effect 3. It will be included as part of the next Mass Effect 3 patch.

The not completely good news is that I do not yet have a confirmed date for when the patch will be available. A new patch gets heavily tested by BioWare, EA, Microsoft and Sony before it can be released to the public. We all want to be sure that it fixes the issues it is supposed to fix and doesn't start any new issues (this is called testing or certification testing ). If a patch fails during testing, it is sent back, fixed again and retested until it passes. Then it is released to gamers. Until we know that the patch has passed certification testing, I don't want to give even a rough idea of the date, to prevent disappointment should it need further testing.

So I'm sorry I don't have the full answer you all want and are waiting for yet. When I can give you the date when the patch will be available I will.



:devil:


still no face fix :(

#6753
ThinkIntegral

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Capac Amaru may have avenue in Australian contract law/consumer law if there are provisions that prevent the disclaiming of an implied warranty of merchantability with regards to software.

Basically he just has to show that the product failed to meet his expectations and that when he was sold the product he did not agree to a waiver of that expectation.

Modifié par ThinkIntegral, 02 avril 2012 - 12:23 .


#6754
Aleru

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well...lets hope the patch comes soon. Im replaying mass effect since the beginning...so i guess that will buy me some time until the patch release.

#6755
Dragon_Nexus

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Tigercml wrote...

Capac Amaru don't even waste your time talking to Dragon Nexus. He's just a Bioware fanboy and he'll never believe his precious Bioware did anything wrong. With the way Dragon defends Bioware I wouldn't be surprised if he was Chris Priestly in disguise. This guy Dragon was bad mouthing Bioware and the second they announced they fixed the problem he was praising them again real fast. Do you really want to argue with someone like him. He's too blinded by his ignorance for Bioware. He's the same as the Bethesda fanboys who think Skyrim has 0 bugs and works flawlessly.


I'm not a Bioware fanboy by any means, I'm just bored of seeing this topic devolve into nothing but people yelling and demanding like entitled children.

Honestly, I can't remember my Bioware rant post, it must have been some time ago in this topic. I'm assuming there's a "See all posts by this user" option somewhere if you managed to track it down.

I'll spell it out clearly. I'm as pissed off about this programming screw up as the rest of you. My copy of Me3 is sat on a shelf waiting for this patch. I've played the game for 5 minutes, if you can call it playing. I'm not pro bioware, I'm anti whiney self entitled dicks repeating the same negative bile that accomplishes nothing over and over and over again.

https://live.xbox.co...ag=Dragon Nexus
This is my gamertag, by the way, in case you think I'm lying about my play time with ME3.

I'm sat here, checking this site every day, hoping someone frm Bioware issues a statement. I don't feel the need to cry and complain when they've already found a fix and are putting a patch together.

#6756
PrivateJoker17

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I've started a new character and playthrough of ME1, planning on playing through the second as well, I'm sure I'll finish both games again before a patch comes out.

#6757
Kya

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Your pointless discussions about whether or not to complain makes the thread even less likely to be read and some posts less likely to be noticed.

I agree, however, that we must remain vocal. Silence may be confused with diminishing interest in a patch that fixes the real problem or even resignation.


Thus said, I'm still holding off playing the game and I'm ready to pay those students for a fix.

#6758
Dragon_Nexus

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Kya wrote...

Your pointless discussions about whether or not to complain makes the thread even less likely to be read and some posts less likely to be noticed.

I agree, however, that we must remain vocal. Silence may be confused with diminishing interest in a patch that fixes the real problem or even resignation.


Thus said, I'm still holding off playing the game and I'm ready to pay those students for a fix.


Keeping the issue at the forefront is a good idea.
Complaining is fruitless.

Lion probably ran away because he realised he was only fueling the fire.

#6759
cApAc aMaRu

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Dragon_Nexus wrote...

Tigercml wrote...

Capac Amaru don't even waste your time talking to Dragon Nexus. He's just a Bioware fanboy and he'll never believe his precious Bioware did anything wrong. With the way Dragon defends Bioware I wouldn't be surprised if he was Chris Priestly in disguise. This guy Dragon was bad mouthing Bioware and the second they announced they fixed the problem he was praising them again real fast. Do you really want to argue with someone like him. He's too blinded by his ignorance for Bioware. He's the same as the Bethesda fanboys who think Skyrim has 0 bugs and works flawlessly.


I'm not a Bioware fanboy by any means, I'm just bored of seeing this topic devolve into nothing but people yelling and demanding like entitled children.

Honestly, I can't remember my Bioware rant post, it must have been some time ago in this topic. I'm assuming there's a "See all posts by this user" option somewhere if you managed to track it down.

I'll spell it out clearly. I'm as pissed off about this programming screw up as the rest of you. My copy of Me3 is sat on a shelf waiting for this patch. I've played the game for 5 minutes, if you can call it playing. I'm not pro bioware, I'm anti whiney self entitled dicks repeating the same negative bile that accomplishes nothing over and over and over again.

https://live.xbox.co...ag=Dragon Nexus
This is my gamertag, by the way, in case you think I'm lying about my play time with ME3.

I'm sat here, checking this site every day, hoping someone frm Bioware issues a statement. I don't feel the need to cry and complain when they've already found a fix and are putting a patch together.


We don't feel the need for your complete disregard and disrespect for people and their problems. You are no better than EA. We don't care what you think. You insult us all with your ridiculous comments.

Come back when you can post without:

"yelling and demanding like entitled children"
"I'm anti whiney self entitled dicks"
"cry and complain"

We don't need your disrespect, we get enough from EA and Bioware.

#6760
Tigercml

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Dragon_Nexus wrote...

I'm sat here, checking this site every day, hoping someone frm Bioware issues a statement. I don't feel the need to cry and complain when they've already found a fix and are putting a patch together.


But why can't they acknowledge anything about the fix. That is why we are getting so upset. People have questions that Bioware won't even respond to. All we have to go on is some hollow words from a forum moderator. Honeslty do you think 2 updates in one month is sufficient. Leaving us in the dark doesn't help the matter. Communication goes a long way. 

#6761
cApAc aMaRu

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Tigercml wrote...

Dragon_Nexus wrote...

I'm sat here, checking this site every day, hoping someone frm Bioware issues a statement. I don't feel the need to cry and complain when they've already found a fix and are putting a patch together.


But why can't they acknowledge anything about the fix. That is why we are getting so upset. People have questions that Bioware won't even respond to. All we have to go on is some hollow words from a forum moderator. Honeslty do you think 2 updates in one month is sufficient. Leaving us in the dark doesn't help the matter. Communication goes a long way. 


Some people and companies just don't understand communication.

#6762
ThinkIntegral

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Tigercml wrote...
But why can't they acknowledge anything about the fix. That is why we are getting so upset. People have questions that Bioware won't even respond to. All we have to go on is some hollow words from a forum moderator. Honeslty do you think 2 updates in one month is sufficient. Leaving us in the dark doesn't help the matter. Communication goes a long way. 


Exactly this. Clarian's asked a couple of times already.  Even saying, "I don't have that information but I can find out." or "I tried to get that information but no one said anything,"  to me is a better answer than not saying anything.

#6763
woodbyte

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Dragon_Nexus wrote...

Kya wrote...

Your pointless discussions about whether or not to complain makes the thread even less likely to be read and some posts less likely to be noticed.

I agree, however, that we must remain vocal. Silence may be confused with diminishing interest in a patch that fixes the real problem or even resignation.


Thus said, I'm still holding off playing the game and I'm ready to pay those students for a fix.


Keeping the issue at the forefront is a good idea.
Complaining is fruitless.

Lion probably ran away because he realised he was only fueling the fire.


No, he "ran" because we asked him something he's not allowed to comment on.
And good riddance.

edit: Also..

Dragon_Nexus wrote...
I'm not a Bioware fanboy by any means, I'm just bored of seeing this topic devolve into nothing but people yelling and demanding like entitled children.

Honestly, I can't remember my Bioware rant post, it must have been some time ago in this topic. I'm assuming there's a "See all posts by this user" option somewhere if you managed to track it down.

I'll spell it out clearly. I'm as pissed off about this programming screw up as the rest of you. My copy of Me3 is sat on a shelf waiting for this patch. I've played the game for 5 minutes, if you can call it playing. I'm not pro bioware, I'm anti whiney self entitled dicks repeating the same negative bile that accomplishes nothing over and over and over again.

https://live.xbox.co...ag=Dragon Nexus
This is my gamertag, by the way, in case you think I'm lying about my play time with ME3.

I'm sat here, checking this site every day, hoping someone frm Bioware issues a statement. I don't feel the need to cry and complain when they've already found a fix and are putting a patch together.

 

If all you you're doing here is checking for updates from bioware, than you need only look at the official replies.

As someone said a hundred pages ago, this thread is now more therapy for those looking to vent their frustrations than anything else. Deal with it.

Modifié par woodbyte, 02 avril 2012 - 02:25 .


#6764
birdmojo

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What irritates me so much about the complaints about the complaints in this thread is that, unlike the multiple ending threads, every single person who bought Mass Effect 3 had a reasonable expectation that they'd be able to import their face.

We're not talking about a matter of taste or artistic license or narrative depth here. We're talking about something that was promised, something that ought to have been tested to death, and something that should have happened transparently when the customer first sat down and loaded his Mass Effect save game that he or she had been digiliently keeping for the last few years for just that moment.

#6765
ToaOrka

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While I agree it's awful Bioware is being so silent, look at the bright side.
Multiplayer is awesome.

#6766
cApAc aMaRu

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ToaOrka wrote...

While I agree it's awful Bioware is being so silent, look at the bright side.
Multiplayer is awesome.


Its boring. I'm over grinding trying to unlock things only to get equipemt I don't use, and gear im not interested in. I've promoted 3 characters so far, bought heaps of weapons packs. How many pistol mods do I have? ZERO.

#6767
DogmeatPryde

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yeah i'm kinda over grinding multiplayer over and over. once you are finally able to beat gold several times over it gets kinda old. hopefully they can add in some more multiplayer types later on.

#6768
futs22

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Hoodmario wrote...

futs22 wrote...

I couldn't wait for a patch so I spent about an hour or so in the ME2 character creator reconstructing my Male Shep.

I imported my ME1 male Shep, went into the custom appearance option, played around with the sliders, went back to the part where you have 3 options to choose from (imported face, default face, custom face), clicked imported face and then custom face to compare the two, went back into custom face and tweaked some more until I got my custom face at almost complete likeness to the imported face. It took a bit of my time (about an hour and a half) but I had time to kill and I ended with success,

I imported my new code into ME3 and unfortunately had to do some more minor tweaking (lips were too big) but I got my Male Shep face right and now I'm playing it to completion.

It still irks me though that I had to do this instead of just getting a proper face importer in ME3, but I just couldn't sit around and wait for a patch.


I tried that futs, worked for a while to get the ME2 shep as close to the ME1 one as possible only to try and use the code in ME3 and find that her hair had become a monochrome red, her face clear like she'd been smothered with makeup. It's like they took all the complexity out of her and left a poorly coded copy. I think my face type may not exist at all in ME3 as well, it's just insane how Bioware could do this and not think at all about the consequences.


I forgot to mention that while in the ME2 face creator, I wrote down on a piece of paper the exact number of clicks I had to make per slider. I did this since I was curious to find out if following my newly written "guide" would yield the same face in the ME3 creator. For my FemShep character, it did. For my MaleShep, I still had to do the same tweaking I did when I just imported the ME2 face code. 

I can't say for sure if importing Male faces is more problematic than Female faces, but one thing is for sure, the ME3 face importer is flawed which is something we all knew already since ME3 came out anyway.

For everyone having problems, I guess it's worth a try to use my "method" but be forewarned that it doesn't work perfectly and you might just end up wasting an hour or two. 

It still sucks though that I had to spend about two hours of my gaming time to do this. It even sucked just  a little more that I attempted this on a work night since I only get about two hours to play on a work night. I got the face right but I had to retire for the night. At least I was going to get to play with my version of MaleShep the next day!:lol:

Modifié par futs22, 02 avril 2012 - 05:13 .


#6769
cApAc aMaRu

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Just booted up multiplayer, in a match with an invincible geth hunter, wtf Bioware, so sick of this bull****

#6770
cApAc aMaRu

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Now the hunter is embedded in the terrain.

#6771
grellas

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futs22 wrote...

I forgot to mention that while in the ME2 face creator, I wrote down on a piece of paper the exact number of clicks I had to make per slider. I did this since I was curious to find out if following my newly written "guide" would yield the same face in the ME3 creator. For my FemShep character, it did. For my MaleShep, I still had to do the same tweaking I did when I just imported the ME2 face code. 


I had the same experience with my male shep, althought his face was simple for recreation even without face code or slide positions. But still...he looks different in game :( 

#6772
feliciano2040

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Dragon_Nexus wrote...

Keeping the issue at the forefront is a good idea.
Complaining is fruitless.


So complaining is not a way for people to keep the issue relevant ?

Respectfully, I can hardly see how the coding of the forum is breaking down or how leprosy and polio are returning because people are complaining about a videogame.

Newsflash, freedom of speech involves speech you dislike.

#6773
Mr Deathbot

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I'm tired of waiting for this stupid patch. I can't play my first ME character I ever made this glitch ruined it I played through every ME game first with that character *sigh*

#6774
Topcat9o

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I don't like the mutiplayer because I don't think multiplayer should effect the single player side of the game.

#6775
Benny8484

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Tigercml wrote...

I would also like to add a big reason for my frustration towards all of this. I just went through all of this with Skyrim and Bethesda. I had the freezing problems and was unable to play my game shortly after I bought it and I had to wait 2 months for a patch before I could play it again. And now all this with Bioware and ME3. So to have two highly anticipated games have game breaking bugs. I know they are two separate developers but looking at it from a gamers perspective it shows the lack of respect we get as consumers. And it shows a sign of bad things to come. To be let down by two highly respected game developers is upsetting. So maybe now you can understand my frustration.


I am on board 100% with you man.  I went through the same sh*t with Skyrim.  I still haven't played it since the week it was launched in November.  The game is so damn broken.  Meanwhile, every critic was scoring it GoTY & best game ever.  It made me hate the game.   Now we are in the exact same situation only months later.  I have a highly anticipated game I just bought, that I have waited over a month to play & its still unplayable.

Cannot play single player because I cannot play my shepard from ME1 & ME2.  Current character customization options are not the same as ME2 so I cannot reecreate.

Cannot play multiplayer because the store is broken & steals your credits when buying packs.  Up to 500,000 in lost credits.  Between that and the bugged out enemies that are invincible preventing you from completing the wave just ruins the game.