TempShark wrote...
Ladies and Gents
Let me start off by saying the following comments are in no way meant to pick sides. The face import issue is a major disappointment in my eyes and is inexcusable, but that won’t stop me from being civilized.
I sincerely doubt that any Bioware employee is going to give you the answers you want right now. A lot of you, myself included, would love to know how this happened, but more importantly I want to know that it's fixed and a patch is coming, which Bioware has confirmed.
Chris already confirmed the issue is fixed, “We have fixed the issue of faces not correctly importing into Mass Effect 3…” The take away from that is that if you could not import your face before, you will be able to after the patch has been applied. I’m not sure why some people are further complicating the issue and still asking what exactly was fixed. Bottom line, your face will now import successfully. If it doesn’t then feel free to fire away the complaints to Chris and company but he basically said the problem is resolved, and I don’t see a point in further pressing the issue.
I can relate to Bioware. I used to work in a HelpDesk department and End Users constantly asked our team for updates, ETA’s etc. Our response was pretty much the same to every one of them, “We’ll get to you as soon as we can.” I never promised dates, because they can always backfire. I only alerted the End User to a concrete finish date when I myself knew for sure it would happen. In that respect, I know how they feel.
Providing us with even an ETA on when the patch is released is pointless until they themselves know for sure. YES, this is an unacceptable situation. YES, this was a major oversight on Bioware’s part. YES, fans who have not played the game yet, myself included, for about a month now are tired of waiting. But you know what? If you want to play the game, then wait for the patch. You have every right to return the game to whichever retailer you purchased it from, provided that your return policy window is still open. You can sell it to GameStop and hopefully get half the price back if you want. But if you still want to play the game you have to stick this out to the end. It’s unfortunate, but it’s reality.
By all means, let Bioware know you are frustrated about this situation. Let them know how you believe they dropped the ball on this. Let them know that after this you’re not buying another product from them. Just be civil and realistic about it.
This is the best post I have ever read. It is true.
Yes I am pissed that I cannot play this game, but I am filling up the time catching up on "Mad Men" and "Justified" TV Shows. Doing other things.
What TempShark says is correct. I work for the Government and although I know that giving an exact release date for some of the fixes would obviously prevent end users from getting angry, if, after a fix date is given out, something gets delayed, consumers would get angry anyway, and even perhaps more so, if a date is locked in stone.
Having said this, the fact that a feature which is the first thing which happens in the game got overlooked is inexcusable.