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Issue importing faces into Mass Effect 3 Updated March 21


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#6876
DJRackham

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Iron_Sheik wrote...

It's clear BioWare and EA could couldn't care less about everyone having a heart attack and stroke over this.

275 pages of pissing and moaning...and did it make you all feel better? I sure hope it did. Every post is the same

"Why did this happen!?"
"What's the update!?"
"When is the patch coming!?"

Do you think they care, they have your cash...they made a bundle of money off this game and it's probably the last one, they have no reason to rush the patch (if it's even real).

The YAML fix works FINE. Sure it's not exact but it's damn close, in the cutscenes sometimes I couldn't tell the difference. The nose and lips are off, that's all.

I've beaten ME3 twice with my Shepard and even started a new game with a "FemShep" as you call it from scratch. I'm enjoying the multiplayer and have 100% readiness

In the meantime I started a new Mass Effect 2 game and when you play that one, you realize how far superior that game is to ME3's single player anyways.

Conclusion - not worth the time to cry about face importing.


But obviously worth the time to whine, b*tch, and moan about others actually caring about this subject, hmm? <_<

The YAML "fix" is a FAN MADE WORKAROUND for a Bioware/EA FUBAR. A workaround (not an actual fix) that should NOT have been necessary in the first place.
:pinched:

Modifié par DJRackham, 02 avril 2012 - 08:45 .


#6877
DomanN7

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Iron_Sheik wrote...

It's clear BioWare and EA could care less about everyone having a heart attack and stroke over this.

275 pages of pissing and moaning...and did it make you all feel better? I sure hope it did. Every post is the same

"Why did this happen!?"
"What's the update!?"
"When is the patch coming!?"

Do you think they care, they have your cash...they made a bundle of money off this game and it's probably the last one, they have no reason to rush the patch (if it's even real).

The YAML fix works FINE. Sure it's not exact but it's damn close, in the cutscenes sometimes I couldn't tell the difference. The nose and lips are off, that's all.

I've beaten ME3 twice with my Shepard and even started a new game with a "FemShep" as you call it from scratch. I'm enjoying the multiplayer and have 100% readiness

In the meantime I started a new Mass Effect 2 game and when you play that one, you realize how far superior that game is to ME3's single player anyways.

Conclusion - not worth the time to cry about face importing.


Hey, that's great it doesn't bother you. But others have a little big problem with this issue and as they have spent their money for a BROKEN game it's pretty odd trying to tell them that they should shut their mouths and enjoy themselves because two thirds of Africa are starving.

Continuing your way of thinking, one could say that it makes no f*****g sense to debate on anything. Am I not correct?

Modifié par DomanN7, 02 avril 2012 - 08:41 .


#6878
Tigercml

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Ars Dictandi wrote...

Tigercml wrote...

Trolls regenerate health when wounded but are susceptible to fire. :lol:

That being said. Just ignore him and he'll go away. Just like a rash.


I know Tiger, he's just too big a temptation lol


I know. It's hard not to attack someone who has their head up their ass. :D

Modifié par Tigercml, 02 avril 2012 - 08:31 .


#6879
Topcat9o

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Iron_Sheik wrote...

It's clear BioWare and EA could care less about everyone having a heart attack and stroke over this.

275 pages of pissing and moaning...and did it make you all feel better? I sure hope it did. Every post is the same

"Why did this happen!?"
"What's the update!?"
"When is the patch coming!?"

Do you think they care, they have your cash...they made a bundle of money off this game and it's probably the last one, they have no reason to rush the patch (if it's even real).

The YAML fix works FINE. Sure it's not exact but it's damn close, in the cutscenes sometimes I couldn't tell the difference. The nose and lips are off, that's all.

I've beaten ME3 twice with my Shepard and even started a new game with a "FemShep" as you call it from scratch. I'm enjoying the multiplayer and have 100% readiness

In the meantime I started a new Mass Effect 2 game and when you play that one, you realize how far superior that game is to ME3's single player anyways.

Conclusion - not worth the time to cry about face importing.


Why would you say "Could care less"? Surely it makes more sense to say "Couldn't care less" as that tells you they don't care at all but "Could care less" tells you that they care a little bit.

#6880
darth shango

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TullyAckland wrote...
Now, if I were you I wouldn't care for the reasoning behind the delay, I would just want to know that people are working on it and that it is coming. It is.

Seriously? Is it still April 1st in your timezone? This guy can't be for real he must have misspoke...

#6881
Tigercml

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darth shango wrote...

 

TullyAckland wrote...
Now, if I were you I wouldn't care for the reasoning behind the delay, I would just want to know that people are working on it and that it is coming. It is.

Seriously? Is it still April 1st in your timezone? This guy can't be for real he must have misspoke...


It certainly sounds like Bioware's M.O. Not caring.

You also have to remember this guy is just some forum moderator. He probably doesn't even play video games. This is just his job. Which is why he doesn't care.

Modifié par Tigercml, 02 avril 2012 - 08:58 .


#6882
Sanrei

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While I was very upset that I couldn't import ANY of my Shepards(as well as upset the game was released with a bug this big int he first place) over without having to rebuild their faces from scratch, I knew the fix wasn't going to be fast, for the exact reasons listed in the 03-21 update.

I'm less upset about the import issue now because I have no desire to replay the third game as it is.

Despite all of that, I am very happy to know that it's being worked on and will eventually be addressed with a patch, when the staff could have easily told us to just deal with it. Thanks!

#6883
DJRackham

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**Retracted**  :whistle:

Modifié par DJRackham, 02 avril 2012 - 09:12 .


#6884
tbb033

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DJRackham wrote...

Tigercml wrote...

darth shango wrote...

 

TullyAckland wrote...
Now, if I were you I wouldn't care for the reasoning behind the delay, I would just want to know that people are working on it and that it is coming. It is.

Seriously? Is it still April 1st in your timezone? This guy can't be for real he must have misspoke...


It certainly sound like Bioware's M.O. Not caring.


Probably a Bioware or EA PR employee masquerading as a common BSN forum dweller. ;)


He's just saying, no matter what reasons could be given, people would still be pissed that it's taking so long.

#6885
AGoodGeek

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Tigercml wrote...

DJRackham wrote...

TempShark wrote...
...

Chris already confirmed the issue is fixed, “We have fixed the issue of faces not correctly importing into Mass Effect 3…” The take away from that is that if you could not import your face before, you will be able to after the patch has been applied. I’m not sure why some people are further complicating the issue and still asking what exactly was fixed. Bottom line, your face will now import successfully. If it doesn’t then feel free to fire away the complaints to Chris and company but he basically said the problem is resolved, and I don’t see a point in further pressing the issue.

...


People (like me) are asking what, exactly, was fixed because simply supressing the error message on import will not actually fix the issue of missing facial assets causing many of us to be unable to recreate our character's faces with any degree of success. it does make a difference, as removing the error message will not actually fix the underlying problem.

Edit: Importing without error does not necessarily equal successfully importing your save.


This.

We want to know more. Not just an ETA but an explanation would be nice. I mean is that really too much to ask.


Chris did say they fixed the issue, not just suppress the error message.  If all they did was suppress the error message , then I doubt Chris would put in writing that the error has been fixed.  I'm just saying from his message, he's saying that those of us facing this issue (pun intended) will be able to successfully import our faces from ME1 into ME3.  If they accomplished that, I really don't see a further issue.  That's how this whole thing started, We could not import our face from ME1 to ME3, and Chris is saying that has been fixed. And from what I've been reading, the face was the only import issue, all your story choices make it through just fine.  

Problem:  Face could not import porperly
Resolution According to Bioware:  Faces can now import properly pending the next patch.

If your face is imported exactly the same way from ME1, where do face assets come in?

#6886
Yobel

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I have played for more than 2 weeks now. My Shepard is similar to my character from 2 previous games.

But - 2 patches (included day 1 patch). No face patch, side missions bugged (I cannot do few of them - I cannot land on some planets or scan them), no ETA on patch, nothing.

This is not community feedback, this is not customer support, this is a f*** circus.

#6887
Benny8484

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Unless they improved the character creator its not a fix.  I spent 4 hours trying to re-create my character from ME2 & its impossible.  Current limitations do not allow you to make same face you had in previous games.  So if their "fix" consists of removing the error message & trying to generate a face thats "close" its a no go.  Not going to drop the issue until I can play the shepard I have invested hundreds of hours into.

#6888
Tigercml

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TempShark wrote...

Tigercml wrote...

DJRackham wrote...

TempShark wrote...
...

Chris already confirmed the issue is fixed, “We have fixed the issue of faces not correctly importing into Mass Effect 3…” The take away from that is that if you could not import your face before, you will be able to after the patch has been applied. I’m not sure why some people are further complicating the issue and still asking what exactly was fixed. Bottom line, your face will now import successfully. If it doesn’t then feel free to fire away the complaints to Chris and company but he basically said the problem is resolved, and I don’t see a point in further pressing the issue.

...


People (like me) are asking what, exactly, was fixed because simply supressing the error message on import will not actually fix the issue of missing facial assets causing many of us to be unable to recreate our character's faces with any degree of success. it does make a difference, as removing the error message will not actually fix the underlying problem.

Edit: Importing without error does not necessarily equal successfully importing your save.


This.

We want to know more. Not just an ETA but an explanation would be nice. I mean is that really too much to ask.


Chris did say they fixed the issue, not just suppress the error message.  If all they did was suppress the error message , then I doubt Chris would put in writing that the error has been fixed.  I'm just saying from his message, he's saying that those of us facing this issue (pun intended) will be able to successfully import our faces from ME1 into ME3.  If they accomplished that, I really don't see a further issue.  That's how this whole thing started, We could not import our face from ME1 to ME3, and Chris is saying that has been fixed. And from what I've been reading, the face was the only import issue, all your story choices make it through just fine.  

Problem:  Face could not import porperly
Resolution According to Bioware:  Faces can now import properly pending the next patch.

If your face is imported exactly the same way from ME1, where do face assets come in?




Lets just hope it works though. All we can do is wait and see. I still think if they confirmed if it fixed any and all problems it would relieve a lot of tension. There really is no reason for them to beat around the bush like they have been doing.

#6889
Clarian

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TempShark wrote...
Chris did say they fixed the issue


The only issue he's said they've fixed is with faces created in ME1 or imported from ME2 NG+.

Not only have they not said that they have fixed the issue with ME2 first-playthough faces, they haven't even acknowledged that it's a problem.

#6890
Silenzeone

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Yea I still haven't played it yet until they fix the import face issue, it can take them another 6 months and I still wouldn't play it until they fix it. By that time all there DLC will be on discount and if there not I want pay for the full price because other new games that are coming out Ill put my money into them. I got SWTOR holding me over and BF3/Forza 4 etc. so take your sweet a** time Bioware while you lose customers and money but you don't care you'll still be rich @( ' 0 ' )@

#6891
Dimfacion

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Silenzeone wrote...

Yea I still haven't played it yet until they fix the import face issue, it can take them another 6 months and I still wouldn't play it until they fix it. By that time all there DLC will be on discount and if there not I want pay for the full price because other new games that are coming out Ill put my money into them. I got SWTOR holding me over and BF3/Forza 4 etc. so take your sweet a** time Bioware while you lose customers and money but you don't care you'll still be rich @( ' 0 ' )@


If no patch fix the problem in 6 months, then I think it means there won't be a fix at all ;)

#6892
J0hnick

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Anxiously awaiting the face fix patch so I can start my renegade femshep play through, shes gotta look exactly the same.

#6893
Janoski

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Jesus, it's almost been a month, you guys are testing this patch more than you the tested the entire game pre-release.

#6894
JBauer24Tactics

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TempShark wrote...

Ladies and Gents

Let me start off by saying the following comments are in no way meant to pick sides. The face import issue is a major disappointment in my eyes and is inexcusable, but that won’t stop me from being civilized.

I sincerely doubt that any Bioware employee is going to give you the answers you want right now. A lot of you, myself included, would love to know how this happened, but more importantly I want to know that it's fixed and a patch is coming, which Bioware has confirmed.

Chris already confirmed the issue is fixed, “We have fixed the issue of faces not correctly importing into Mass Effect 3…” The take away from that is that if you could not import your face before, you will be able to after the patch has been applied. I’m not sure why some people are further complicating the issue and still asking what exactly was fixed. Bottom line, your face will now import successfully. If it doesn’t then feel free to fire away the complaints to Chris and company but he basically said the problem is resolved, and I don’t see a point in further pressing the issue.

I can relate to Bioware. I used to work in a HelpDesk department and End Users constantly asked our team for updates, ETA’s etc. Our response was pretty much the same to every one of them, “We’ll get to you as soon as we can.” I never promised dates, because they can always backfire. I only alerted the End User to a concrete finish date when I myself knew for sure it would happen. In that respect, I know how they feel.

Providing us with even an ETA on when the patch is released is pointless until they themselves know for sure. YES, this is an unacceptable situation. YES, this was a major oversight on Bioware’s part. YES, fans who have not played the game yet, myself included, for about a month now are tired of waiting. But you know what? If you want to play the game, then wait for the patch. You have every right to return the game to whichever retailer you purchased it from, provided that your return policy window is still open. You can sell it to GameStop and hopefully get half the price back if you want. But if you still want to play the game you have to stick this out to the end. It’s unfortunate, but it’s reality.

By all means, let Bioware know you are frustrated about this situation. Let them know how you believe they dropped the ball on this. Let them know that after this you’re not buying another product from them. Just be civil and realistic about it.


This is the best post I have ever read. It is true.

Yes I am pissed that I cannot play this game, but I am filling up the time catching up on "Mad Men" and "Justified" TV Shows. Doing other things.
What TempShark says is correct. I work for the Government and although I know that giving an exact release date for some of the fixes would obviously prevent end users from getting angry, if, after a fix date is given out, something gets delayed, consumers would get angry anyway, and even perhaps more so, if a date is locked in stone.
Having said this, the fact that a feature which is the first thing which happens in the game got overlooked is inexcusable.

#6895
cApAc aMaRu

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The solution: don't ship garbage in the first place.

#6896
vI Demon Iv

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DJRackham wrote...

TempShark wrote...
...

Chris already confirmed the issue is fixed, “We have fixed the issue of faces not correctly importing into Mass Effect 3…” The take away from that is that if you could not import your face before, you will be able to after the patch has been applied. I’m not sure why some people are further complicating the issue and still asking what exactly was fixed. Bottom line, your face will now import successfully. If it doesn’t then feel free to fire away the complaints to Chris and company but he basically said the problem is resolved, and I don’t see a point in further pressing the issue.

...


People (like me) are asking what, exactly, was fixed because simply supressing the error message on import will not actually fix the issue of missing facial assets causing many of us to be unable to recreate our character's faces with any degree of success. it does make a difference, as removing the error message will not actually fix the underlying problem.

Edit: Importing without error does not necessarily equal successfully importing your save.


Exactly... The fact that they refuse to state if they added the missing options in to properly fix the problem, leads me to belive they did not. If this is not properly fixed with the patch, I will be trading in my N7 edition to Gamestop without ever playing it (I can't return it because it's open and I redeemed the codes, not know I would get an error importing).
Either way, even if this problem is properly fixed, if we don't see an apology for the problem and some significant, free DLC for our troubles, I will never buy another BioWare game/DLC again.

#6897
ThinkIntegral

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Heh I like how the recent posts say the issue has been "fixed." Their definition could mean any number of things. Suppression of error message, generation of a face code, mapping of the head morph?

To me this is the pressing issue now.

#6898
Vosch

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It has BEEN ALMOST A MONTH since this game was released, and this still has not been fixed. This is completely unacceptable.


Maybe you should have spent that time you spent monetizing the game with Day One DLC on, oh I don't know, MAKING SURE THE MOST IMPORTANT FEATURE OF YOUR GAME ACTUALLY FUNCTIONS CORRECTLY? Oh, but who cares about not screwing your fans over when you can instead squeeze every penny out of them for the least amount of work possible? Well, you can count on never seeing a penny of my money, or many of your former fan's money, spent on your future products ever again. And trust me, those former fans, no matter how hard you try to brush them off, are NOT a minority.

#6899
Chrischn89

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Janoski wrote...

Jesus, it's almost been a month, you guys are testing this patch more than you the tested the entire game pre-release.


THIS!

Here the official BioWare/EA checklist for making games:

Step 1.) Screw up programming
Step 2.) Screw up/Ignore QA
Step 3.) ???
Step 4.) PROFIT !!!
...
Step X.) Meh who gives a damn about some patch...

#6900
sixthnewkid

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cApAc aMaRu wrote...

The solution: don't ship garbage in the first place.


Now this is a great post.  And your being civil.  You paid 60 or 80 bucks for a game and when it doesn't work then there at least should be an apology and some explanations.  We got nothing but two small lousy posts.  Unacceptable.  I just hope that if this thing is ever fixed I have some interest in even playing the game.  Lesson learned, I will never buy a bioware product again on week 1.  Will have to wait to see how broken their product is before i hand them my cash.