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Issue importing faces into Mass Effect 3 Updated March 21


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#8676
Tigercml

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1490 wrote...

rapchill wrote...

Patch worked fine (...mostly). Had to do some tweaking to get the face to what I remember. But that's not the problem now. First time I started up the game after the patch, the game froze while trying to connect to the EA Servers. I thought nothing of it, restarted and the game worked fine - import and whatnot - played up until a certain point, saved and quit the game.

I just came back to it and the game has frozen while trying to connect to the EA Servers every time. Tried it about 4-5 times. I'm gonna try again tomorrow after some sleep, but I'll report back if it keep freezing.


This is happening to a lot of people. I just contacted EA customer support, and the guy said the devs are aware of the problem and working to fix it.


I bet they'll have this fixed within the next 24 hours because people won't be able to play multiplayer. But the import face bug took over a month and they still didn't do it right.

Modifié par Tigercml, 11 avril 2012 - 11:01 .


#8677
InabaTewi

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Worked perfectly for me!

Not saying BioWare should be totally off the hook for this, though. It's absolutely disgraceful that this is something that had to be "fixed" in the first place, and more disgraceful still that it the issue hasn't been fixed for everyone.

#8678
1490

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Tigercml wrote...

1490 wrote...

rapchill wrote...

Patch worked fine (...mostly). Had to do some tweaking to get the face to what I remember. But that's not the problem now. First time I started up the game after the patch, the game froze while trying to connect to the EA Servers. I thought nothing of it, restarted and the game worked fine - import and whatnot - played up until a certain point, saved and quit the game.

I just came back to it and the game has frozen while trying to connect to the EA Servers every time. Tried it about 4-5 times. I'm gonna try again tomorrow after some sleep, but I'll report back if it keep freezing.


This is happening to a lot of people. I just contacted EA customer support, and the guy said the devs are aware of the problem and working to fix it.


I bet they'll have this fixed within the next 24 hours because people won't be able to play multiplayer. But the import face bug took over a month and they still didn't do it right.


I will admit this: EA has had top-notch customer service every time I've contacted them.  Every problem I've reported so far, they fixed, and all of them quickly (exept for the face issue :/ )  So I bet it will get fixed pretty soon.

#8679
JBauer24Tactics

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The patch was very similar to the gibbed save editor method. However, i believe that no how good the fix was to be the way they have re-designed the faces from the ground up means that they couldnt ever get it looking 100% close to how they were in Mass Effect 2. They should have given it more consideration for sure.

I kind of felt like i should have just played with the Shepard i tweaked using the gibbed save editor, however wanted to wait for this patch on the slim hope that it would work better and the hope that it would be a 'better' patch.

I just wanted something official and which worked i guess.

anyway, im done with this topic, i just dont have the energy. but one final thing- waiting this long until after the game was released is and was UNACCEPTABLE.

Now onto the actual damned game. :-)

#8680
Iron_Sheik

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1490 wrote...

rapchill wrote...

Patch worked fine (...mostly). Had to do some tweaking to get the face to what I remember. But that's not the problem now. First time I started up the game after the patch, the game froze while trying to connect to the EA Servers. I thought nothing of it, restarted and the game worked fine - import and whatnot - played up until a certain point, saved and quit the game.

I just came back to it and the game has frozen while trying to connect to the EA Servers every time. Tried it about 4-5 times. I'm gonna try again tomorrow after some sleep, but I'll report back if it keep freezing.


This is happening to a lot of people. I just contacted EA customer support, and the guy said the devs are aware of the problem and working to fix it.


So they "fix" the import issue and make the game unplayable!!!? Mine won't boot either now!! WOW!!! XBox 360 user by the way.

#8681
FoxHound109

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I am severely annoyed. The patch did absolutely nothing to fix my Shepard. I do not usually fan rage but this is ridiculous! I have been with this series since 2007 and now I cant even properly import my Shepard. Why?! How is this acceptable?!

For reference: I am on 360.

#8682
shenryo1983

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fbcdn-sphotos-a.akamaihd.net/hphotos-ak-snc7/421152_2478795988136_1799629143_1494748_1367604566_n.jpg

Modifié par shenryo1983, 11 avril 2012 - 11:17 .


#8683
Dimensio

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I am unable to test the effectiveness of the fix because the game now crashes at the main menu, due to a poorly tested patch.

#8684
shenryo1983

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[IMG]https://fbcdn-sphotos-a.akamaihd.net/hphotos-ak-snc7/421152_2478795988136_1799629143_1494748_1367604566_n.jpg[IMG]

#8685
1490

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Iron_Sheik wrote...

So they "fix" the import issue and make the game unplayable!!!? Mine won't boot either now!! WOW!!! XBox 360 user by the way.


I'm frustrated too, but I think we should give them some slack in this case.  You don't truly know how new software will affect your network until you go live.  This is a risk with any computer network, not just EA's.  Now if they don't fix it for a week...

#8686
Tigercml

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Dimensio wrote...

I am unable to test the effectiveness of the fix because the game now crashes at the main menu, due to a poorly tested patch.


"Out of the pan and into the fire" as they like to say.

#8687
Iron_Sheik

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1490 wrote...

Iron_Sheik wrote...

So they "fix" the import issue and make the game unplayable!!!? Mine won't boot either now!! WOW!!! XBox 360 user by the way.


I'm frustrated too, but I think we should give them some slack in this case.  You don't truly know how new software will affect your network until you go live.  This is a risk with any computer network, not just EA's.  Now if they don't fix it for a week...


Can you get in at all? Everytime I try, I press start, it goes to Shep's console, says contacting EA servers and freezes

#8688
shenryo1983

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How do you put pic in a forum Post? So I can show how the patch "worked" for me ?

#8689
Link Ashland 614

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IMPORTANT: If your Shepard doesn't have a face code, it will work importing. If it has a face code that isn't that Shepard's code, you'll have to do it from scratch.

#8690
Dimensio

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1490 wrote...

Iron_Sheik wrote...

So they "fix" the import issue and make the game unplayable!!!? Mine won't boot either now!! WOW!!! XBox 360 user by the way.


I'm frustrated too, but I think we should give them some slack in this case.  You don't truly know how new software will affect your network until you go live.  This is a risk with any computer network, not just EA's.  Now if they don't fix it for a week...


A software freeze due to an inability to contact a server is not a "risk", it is incompetence.

#8691
FoxHound109

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Link Ashland 614 wrote...

IMPORTANT: If your Shepard doesn't have a face code, it will work importing. If it has a face code that isn't that Shepard's code, you'll have to do it from scratch.


Meaning? Sorry I use the 360 so I know nothing about face codes and whatnot.

#8692
Iron_Sheik

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This is it for me....no more BioWare or EA...this is the last straw for sure. WOW!

UPDATE - after 8 tries, on the 9th it connected and I got the ****ing main menu

Modifié par Iron_Sheik, 11 avril 2012 - 11:24 .


#8693
1490

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Iron_Sheik wrote...

1490 wrote...

Iron_Sheik wrote...

So they "fix" the import issue and make the game unplayable!!!? Mine won't boot either now!! WOW!!! XBox 360 user by the way.


I'm frustrated too, but I think we should give them some slack in this case.  You don't truly know how new software will affect your network until you go live.  This is a risk with any computer network, not just EA's.  Now if they don't fix it for a week...


Can you get in at all? Everytime I try, I press start, it goes to Shep's console, says contacting EA servers and freezes


I'm having it happen about every other time I log on, though it seems like a lot of people are having it happen 100% of the time. I contacted EA support and the devs are communicating with us right now in the multiplayer and tech support forums.  social.bioware.com/forum/1/topic/343/index/11291350&lf=8

#8694
Link Ashland 614

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FoxHound109 wrote...

Link Ashland 614 wrote...

IMPORTANT: If your Shepard doesn't have a face code, it will work importing. If it has a face code that isn't that Shepard's code, you'll have to do it from scratch.


Meaning? Sorry I use the 360 so I know nothing about face codes and whatnot.


The face codes sometimes appeared in ME2 (Squad section) that indicated your Shepard's face characteristics. Before patch, if you Shepard didn't have a face code in ME2 you couldn't import. Now, the patch generates your code and it imports correctly.
Of course, ME2 sometimes gave you wrong face codes that didn't belong to your Shepard. If you have a wrong code, you'll get a wrong face.

Ain't this annoying? :D

#8695
Iron_Sheik

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1490 wrote...

Iron_Sheik wrote...

1490 wrote...

Iron_Sheik wrote...

So they "fix" the import issue and make the game unplayable!!!? Mine won't boot either now!! WOW!!! XBox 360 user by the way.


I'm frustrated too, but I think we should give them some slack in this case.  You don't truly know how new software will affect your network until you go live.  This is a risk with any computer network, not just EA's.  Now if they don't fix it for a week...


Can you get in at all? Everytime I try, I press start, it goes to Shep's console, says contacting EA servers and freezes


I'm having it happen about every other time I log on, though it seems like a lot of people are having it happen 100% of the time. I contacted EA support and the devs are communicating with us right now in the multiplayer and tech support forums.  social.bioware.com/forum/1/topic/343/index/11291350&lf=8


I better watch my language...if they ban me that gets me nowhere...but I am hot as a pistol right now

#8696
Seth Garamonde

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If you want to start the game even with the EA Connect Crash, you must connect the XBOX without internet, launch the game, and in options, disable the auto connect to EA. :)

#8697
1490

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Iron_Sheik wrote...

1490 wrote...

I'm having it happen about every other time I log on, though it seems like a lot of people are having it happen 100% of the time. I contacted EA support and the devs are communicating with us right now in the multiplayer and tech support forums.  social.bioware.com/forum/1/topic/343/index/11291350&lf=8


I better watch my language...if they ban me that gets me nowhere...but I am hot as a pistol right now


Well take a break from the forums then, because there are a lot of hot-headed people on here who can rile you up.  Wait a day, see if it's better tomorrow night.  I mean I'm pissed at Bioware of the facial issue, I'm pissed about the ending to the game, but sometimes we need to be patient.  I'm not a programmer, so I don't know how unexpected an issue like this can be, but I expect testing on a closed network cannot guarantee a bug-free introduction on a world wide network.  I don't think it's cause to get immediately pissed as long as they fix it promptly.

#8698
Lorelily

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After checking two FemShep models, I have a 75% success rate, up from 25% before the patch. Both characters were imported from ME1 to ME2 to ME3.

The infiltrator imported originally, but the face was off with the face shape, which led to her original nose not being a choice and other features being off slightly. Going back and correcting the face shape, led to being able to choose the right nose and slightly modifiying the features that were off. After the patch, the face imported the same way, so I'd say the import was 50% effective.

The vanguard didn't import originally. Game came back with an error that the face would not import. After the patch, the face imported correctly, although the colouring was off. So, 100% effective.

#8699
FoxHound109

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Image IPB

Top is original. Bottom is with the "fix."

ಠ_ಠ

#8700
voteDC

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Link Ashland 614 wrote...

IMPORTANT: If your Shepard doesn't have a face code, it will work importing. If it has a face code that isn't that Shepard's code, you'll have to do it from scratch.

My Shepard didn't have a face-code and she didn't import correctly.