8899 réponses à ce sujet

[Grey21]

SkylinePigeon wrote...

So yeah this patch changed absolutely nothing for me regarding the face importer, still doesn't work (Xbox 360). Didn't read the whole thread but I gather I'm not the only one?

The 'fix' made importing work for those that received the error message. Not that the faces look at that much like they did in ME1/ME2...

However those that didn't receive the error but instead got one of the standard custom faces of ME3, wont see any fix. I had three Shepards, tow of them got the error and they now get 'imported' but the third always got a standard custom face upon importing and she still has that.

It seems another fix is needed. But I'd suggest using the method that generates a face code for ME1 Shepards (even if you're on X360). I used it for one of my Shepards, and he looked identical to how he gets imported now with the 'fix'.

[mavs_mcmicheal]

Grey21 wrote...

SkylinePigeon wrote...

So yeah this patch changed absolutely nothing for me regarding the face importer, still doesn't work (Xbox 360). Didn't read the whole thread but I gather I'm not the only one?

The 'fix' made importing work for those that received the error message. Not that the faces look at that much like they did in ME1/ME2...

However those that didn't receive the error but instead got one of the standard custom faces of ME3, wont see any fix. I had three Shepards, tow of them got the error and they now get 'imported' but the third always got a standard custom face upon importing and she still has that.

It seems another fix is needed. But I'd suggest using the method that generates a face code for ME1 Shepards (even if you're on X360). I used it for one of my Shepards, and he looked identical to how he gets imported now with the 'fix'.

Yep.

[torgoservo]

EsSeven wrote...

Just like to point out (as I've seen this stated a few times) that things like this are often picked up during testing but they would have decided against 'fixing' it for some reason or another (time, effort required, perceived impact vs. number likely to be effected etc.).

It is unfair to always blame the QA team, when the ultimate decision to actually fix the things they find is made at a higher level.

Chances are that they needed this new face system for some mega-important reason. Otherwise, why not use ME2s system? There are numerous NPCs in ME3 that look completely different, I doubt this was a deliberate decision; more working within the limitations of the new system as best they could. Sort of like what we're all having to do now.

I'd be very interested to read exactly why they decided to change things so much at the Nth hour. The more info we have, the more we are likely to understand (and perhaps forgive). As it stands, it appears to have been done on a whim, as I can't see any reason why assets would be deliberately removed from the CC. Memory issues on consoles?

Very true stuff. My problem is that the community has been raising this issue since the demo was released and the communication has been willfully negligent throughout. Even when it does say something, it's always a CYA type of press release to communicate AT people while ignoring their communications back to you....that hardly counts as communication to me when there's an issue. While some basic communication could have made the situation at least bearable and understandable, the lack of it thus far is inexcusable regardless of any other issue. I understand technical problems occur, but when you add in such negligent communication on top of it my patience won't hold out very long - and no one else's should either. 


 

lillitheris wrote...

I should point out here that Chris mentioned on Twitter that he's had a family situation. It's probably affected his availability and concentration, so I'm hopeful that he'll be back in force when it's sorted out.

That is sad to hear and I hope it all turns out ok for all involved. That said, such a statement does not excuse a lack of communication by the company itself. They have more than one person employed in EA/BW to post something very roughly like

Imaginary Customer Service guy wrote....

'Chris is out of town at the moment, so I just wanted to stop by and get hte info out to you -- The patch has passed certification! It should be online for you on X date and fix the import of ME1 faces. We're still looking at an issue that's messing with ME2 edited faces though as we told you about a few weeks ago,

that implies open and honest communication during the process that would have alleviated a LOT of the anger or dissatisfaction taking place, which didn't happen of course, but this is a dream world to show you what should be an acceptable standard

Imaginary Customer Service guy wrote....

but we needed this to go out ASAP.  We appreciate your understanding about the issue and we'll kep you up to date on how the next patch goes to clear up the ME2 issue. In the meantime this post-link-to-deleting-code-issue-seen-earlier-in-this-thread seems to help some people, but if you're using it make sure to follow the directions closely and keep a backup, as EA/BW can take no responsibility for it and it doesn't seem to work for everyone. We have communicated the issue with MS though, so you need have no fear of any violation of their ToS as long as you follow the directions as outlined'

 and then, you know, have someone maybe tell us as it's going on where they are on the process while they fix it and not just give apathetic lip service or close threads while playing ostrich.

That took me like 5 minutes to post  while doing work at my job during it, that's not a horrible customer service standard to ask of a multi-billion dollar company, is it?

Modifié par torgoservo, 12 avril 2012 - 07:06 .

[lillitheris]

torgoservo wrote...

lillitheris wrote...

I should point out here that Chris mentioned on Twitter that he's had a family situation. It's probably affected his availability and concentration, so I'm hopeful that he'll be back in force when it's sorted out.

That is sad to hear and I hope it all turns out ok for all involved. That said, such a statement does not excuse a lack of communication by the company itself.

Agreed. It's…really quite bad that there's not even a “we'll look into it” anywhere.

…

Just keep trying on Twitter/FB/PM…maybe they'll finally answer one of us.

Modifié par lillitheris, 12 avril 2012 - 07:15 .

[cApAc aMaRu]

torgoservo wrote...

EsSeven wrote...

Just like to point out (as I've seen this stated a few times) that things like this are often picked up during testing but they would have decided against 'fixing' it for some reason or another (time, effort required, perceived impact vs. number likely to be effected etc.).

It is unfair to always blame the QA team, when the ultimate decision to actually fix the things they find is made at a higher level.

Chances are that they needed this new face system for some mega-important reason. Otherwise, why not use ME2s system? There are numerous NPCs in ME3 that look completely different, I doubt this was a deliberate decision; more working within the limitations of the new system as best they could. Sort of like what we're all having to do now.

I'd be very interested to read exactly why they decided to change things so much at the Nth hour. The more info we have, the more we are likely to understand (and perhaps forgive). As it stands, it appears to have been done on a whim, as I can't see any reason why assets would be deliberately removed from the CC. Memory issues on consoles?

Very true stuff. My problem is that the community has been raising this issue since the demo was released and the communication has been willfully negligent throughout. Even when it does say something, it's always a CYA type of press release to communicate AT people while ignoring their communications back to you....that hardly counts as communication to me when there's an issue. While some basic communication could have made the situation at least bearable and understandable, the lack of it thus far is inexcusable regardless of any other issue. I understand technical problems occur, but when you add in such negligent communication on top of it my patience won't hold out very long - and no one else's should either. 


 

lillitheris wrote...

I should point out here that Chris mentioned on Twitter that he's had a family situation. It's probably affected his availability and concentration, so I'm hopeful that he'll be back in force when it's sorted out.

That is sad to hear and I hope it all turns out ok for all involved. That said, such a statement does not excuse a lack of communication by the company itself. They have more than one person employed in EA/BW to post something very roughly like

Imaginary Customer Service guy wrote....

'Chris is out of town at the moment, so I just wanted to stop by and get hte info out to you -- The patch has passed certification! It should be online for you on X date and fix the import of ME1 faces. We're still looking at an issue that's messing with ME2 edited faces though as we told you about a few weeks ago,

that implies open and honest communication during the process that would have alleviated a LOT of the anger or dissatisfaction taking place, which didn't happen of course, but this is a dream world to show you what should be an acceptable standard

Imaginary Customer Service guy wrote....

but we needed this to go out ASAP.  We appreciate your understanding about the issue and we'll kep you up to date on how the next patch goes to clear up the ME2 issue. In the meantime this post-link-to-deleting-code-issue-seen-earlier-in-this-thread seems to help some people, but if you're using it make sure to follow the directions closely and keep a backup, as EA/BW can take no responsibility for it and it doesn't seem to work for everyone. We have communicated the issue with MS though, so you need have no fear of any violation of their ToS as long as you follow the directions as outlined'

 and then, you know, have someone maybe tell us as it's going on where they are on the process while they fix it and not just give apathetic lip service or close threads while playing ostrich.

That took me like 5 minutes to post  while doing work at my job during it, that's not a horrible customer service standard to ask of a multi-billion dollar company, is it?

EA and Bioware, respect customers? LOL

[SpiritWolf448]

lillitheris wrote...

Agreed. It's…really quite bad that there's not even a “we'll look into it” anywhere.

Oh, there are plenty of "We'll look into it.".
They just all happen to be about multiplayer issues. Who would have thought.... :innocent:

[torgoservo]

lillitheris wrote...


Agreed. It's…really quite bad that there's not even a “we'll look into it” anywhere.

…

Just keep trying on Twitter/FB/PM…maybe they'll finally answer one of us.

They have a bit of a history with hiding from or ignoring any problems or even criticism.  I just think it's important to distinguish between calling out Chris specifically vs the standards that the company itself ascribes to which controls his actions. If they wanted to communicate with us then they've had since the demo came out to do so and get ahead of the mess and turn it into a positive in the way they respond to such problems for their fans. Even if they couldn't.can't solve it all technically, a concentrated or genuine response to attempt to explain the how/why on it all would have mitigated at least a good portion of any issue, provided they did so quickly -i.e. when it first appeared as a bug on the demo and they knew it wouldn't be fixed in the game- and not like this mess of a situation. 

cApAc aMaRu wrote...

EA and Bioware, respect customers? LOL

I freely admitted it was a hypothetical to point out the difference  and heck, even if they don't care they should understand the purpose of such customer service to mitigate any negative impact long-term at least... then again, no one really looks or cares long-term any more, so I suppose I'm a bit of a dinosaur in that regard.

Modifié par torgoservo, 12 avril 2012 - 08:07 .

[cApAc aMaRu]

torgoservo wrote...

lillitheris wrote...


Agreed. It's…really quite bad that there's not even a “we'll look into it” anywhere.

…

Just keep trying on Twitter/FB/PM…maybe they'll finally answer one of us.

They have a bit of a history with hiding from or ignoring any problems or even criticism.  I just think it's important to distinguish between calling out Chris specifically vs the standards that the company itself ascribes to which controls his actions. If they wanted to communicate with us then they've had since the demo came out to do so and get ahead of the mess and turn it into a positive in the way they respond to such problems for their fans. Even if they couldn't.can't solve it all technically, a concentrated or genuine response to attempt to explain the how/why on it all would have mitigated at least a good portion of any issue, provided they did so quickly -i.e. when it first appeared as a bug on the demo and they knew it wouldn't be fixed in the game- and not like this mess of a situation. 

cApAc aMaRu wrote...

EA and Bioware, respect customers? LOL

I freely admitted it was a hypothetical to point out the difference  and heck, even if they don't care they should understand the purpose of such customer service to mitage any negative impact long-term at least... then again, no one really looks or cares long-term any more, so I suppose I'm a bit of a dinosaur in that regard.

They have to comprehend that customer service even EXISTS before they can find out what it is.

[Rastacles]

I just received an email from the Better Business Bureau saying they've started communication with BioWare in regards to my complaint. Apparently they have until April 26th to respond. I don't really know what happens if they don't respond.

[tbb033]

My BroShep now imports completely correctly, I'm happy to report. I already redid him though, and while I thought I'd gotten close on my own, the import is a lot better.

My FemShep, however, still doesn't seem quite right. Still, it's closer than I could ever get trying to remake it on my own, and it's close enought that I can just deal with it, I suppose. If the game had just imported like this to begin with, I'd have just chalked it up to the change in engine, but that I had to wait a month to get it still not quite right, that's annoying.

[Holger1405]

Kya wrote...

Holger1405 wrote...

Kya wrote...

Holger1405 wrote...
The Patch did what it was supposed to do, fixing the import error, the problems still accruing are different.

Wrong.

1.) Players should not have to revert to a method (Modio & Gibbed) that violates Microsoft's TOS to make an official patch do what it's supposed to do.

I agree, they shouldn't, still my statement is not wrong, the fix works the problems now are different.

LOL. Aren't you a troll doll.

The fix doesn't work if it doesn't fix the problem it was usppoed to fix. It was supposed to fix the import issue and failed to take into consideration a known bug in ME2. The problems now were entirely predictable. It's not like they suddenly popped up after the patch.

I’m neither a Troll nor Doll.
Nice through….
The Patch was suppose to Fix the Problem that ME3 didn’t import Faces, coming from ME1 (without code) at all, giving out the error Message.  And it does.
You say there is a knowing Bug in ME2 that should be addressed with this Patch. In my experience all issues occurring now, after the Patch, are coming from the wrongly stored face codes in ME2 save games.  (Of course besides the problem that some Shepards look different in ME3 through the differences in the CC and the engine) 

This, on the other hand, did occur when people tweaking there, from ME1 imported, Shepard’s  in the ME2 CC, even when they ultimately decided not to change his/her appearance, or by simply pressing the wrong button in the ME2 CC.
I have no way of knowing if Bioware was aware of this issue or not.  Maybe you have more insight on that matter then I have.

Kya wrote...
Next time your car breaks down, make sure to pay the garage even if you still have to walk home after they 'fixed' it and it still doesn't work because they failed to fix something else 6 months ago.

Besides, your argument that the patch works doesn't help, because the moderators don't acknowledge the problems as different and keep sending us here. If you say here that the patch works and we have nowhere else to go to say that it doesn't, the problems that still exist won't get fixed.

Well I drive a BMW, so it’s rarely breaks down, if it should and there are 2 different Problems, I will address both of them to the garage.
And this is the Point, I didn’t say there is no problem anymore and Bioware did everything right. On the contrary, I clearly stated that there is a Problem, just a little different from the original one. I just tell you, as a system administrator myself, this can make all the difference in the world when you try to ascertain a Problem in a Complex system like major software. It will not help to tell them their patch is not working, you have to make sure they understand the new problem.  

[QuetzaDrake]

So hey, the Gibbed's method of removing the face code from the ME2 save worked pretty much. His blackness is restored to its former glory.

Thanks, Gibbed, for letting me do an incredibly easy fix that should've been taken account of and performed within the patch itself (or better yet, from day 1).

[blueduck1982]

SimplyNeo wrote...

So, here is the problem: The patch works. Under a set of circumstances.

Here is where it does not work (at least for me). The patch correctly reads the face code from ME2. But my particular femshep came from ME1. When I first imported her into ME2, I first went and tried to do some tweaks (custom appearance), but ultimately I decided to stick with my imported appearance. In that moment, a face code was generated simply by the fact that I attempted a "custom" appearance even though I ended up sticking with my imported one.

Thus why, when I import my ME2 (the one I originally imported from ME1) into ME3, my femshep looks like Default present #2 and NOT my original creation.

That is more a bug on ME2's part rather than ME3, because of the "false" face code that was generated.

This is most likely what happened for me, the 2 FemShep faces I previously said didn't work, both have face codes in ME2, which they shouldn't as they were imported from ME1, so I must've tampered with them but still accepted the imported face. The MaleShep that worked, didn't have a face code in ME2. However, I've yet to play through again with a character (possibly a FemShep) that I don't tamper with in ME2 to see if this is the problem.

If it is, this seems more of an ME2 error or mostly the player's fault for generating a code by tampering with the face and then accepting the imported one. Still, it should've been patched somehow I guess.

Modifié par blueduck1982, 12 avril 2012 - 10:02 .

[sixthnewkid]

Rastacles wrote...

I just received an email from the Better Business Bureau saying they've started communication with BioWare in regards to my complaint. Apparently they have until April 26th to respond. I don't really know what happens if they don't respond.

I am thankful that you have taken that extra step.  Bioware needs to know they failed us miserly.  Whats shocking is the lack of communication and us being ignored.

[Vhalkyrie]

This is not just an issue of ME2 generating a wrong face code because customization was clicked.  Here's what happens when I took a facecode in ME3, then put it into a brand new game in ME2.




Not backward compatible = broken.

[Edit] Correcting wrong image paste. Still broken.

Modifié par Vhalkyrie, 12 avril 2012 - 10:52 .

[Holger1405]

Emphyr wrote...

I cant sleep so here are the screenshots (me2) first and then Me3.
PS
Last but not least: I have emailed Holger 2 savegames 1 ME1 and 1 ME2
he will try to see what he can do!

Nice to know the Dutch and the German ME players do help eachother ( although we still often have a totally different point of view and opinions)

Different points of view between us, or between Germans and Dutch?

[torgoservo]

Holger1405 wrote...

Kya wrote...

Holger1405 wrote...

Kya wrote...

Holger1405 wrote...
The Patch did what it was supposed to do, fixing the import error, the problems still accruing are different.

Wrong.

1.) Players should not have to revert to a method (Modio & Gibbed) that violates Microsoft's TOS to make an official patch do what it's supposed to do.

I agree, they shouldn't, still my statement is not wrong, the fix works the problems now are different.

LOL. Aren't you a troll doll.

The fix doesn't work if it doesn't fix the problem it was usppoed to fix. It was supposed to fix the import issue and failed to take into consideration a known bug in ME2. The problems now were entirely predictable. It's not like they suddenly popped up after the patch.

I’m neither a Troll nor Doll.
Nice through….
The Patch was suppose to Fix the Problem that ME3 didn’t import Faces, coming from ME1 (without code) at all, giving out the error Message.  And it does.
You say there is a knowing Bug in ME2 that should be addressed with this Patch. In my experience all issues occurring now, after the Patch, are coming from the wrongly stored face codes in ME2 save games.  (Of course besides the problem that some Shepards look different in ME3 through the differences in the CC and the engine) 

This, on the other hand, did occur when people tweaking there, from ME1 imported, Shepard’s  in the ME2 CC, even when they ultimately decided not to change his/her appearance, or by simply pressing the wrong button in the ME2 CC.
I have no way of knowing if Bioware was aware of this issue or not.  Maybe you have more insight on that matter then I have.

Kya wrote...
Next time your car breaks down, make sure to pay the garage even if you still have to walk home after they 'fixed' it and it still doesn't work because they failed to fix something else 6 months ago.

Besides, your argument that the patch works doesn't help, because the moderators don't acknowledge the problems as different and keep sending us here. If you say here that the patch works and we have nowhere else to go to say that it doesn't, the problems that still exist won't get fixed.

Well I drive a BMW, so it’s rarely breaks down, if it should and there are 2 different Problems, I will address both of them to the garage.
And this is the Point, I didn’t say there is no problem anymore and Bioware did everything right. On the contrary, I clearly stated that there is a Problem, just a little different from the original one. I just tell you, as a system administrator myself, this can make all the difference in the world when you try to ascertain a Problem in a Complex system like major software. It will not help to tell them their patch is not working, you have to make sure they understand the new problem.  

Making sure they understand the new problem would be the problem in this theorem when the company in question can't seemingly be bothered to field any complaints or issues seriously or effectively. Amongst the issues presented were the bug where it wouldn't import characters of people who played ME1, yet amongst those with the problem were those who had only played ME2 as well - this was all established in this thread before any fix was announced to even be looked at for the issues and definitely should have been known about as a result or else it's still on them. There were also people who had imported faces, they just looked nothing like their original versions.... at all... Including the infamous male with a female face and race-changing Sheps.  

Yes, these issues can be madness to track down and fix and issues may persist. That's why you keep in contact with the community through places such as this to help track down and solve such issues or at least provide some form of damage control for issues that may go wrong via an established rapport. If you don't maintain some marginal sense of communication with your consumers about solving the problem nor do you actively look when they detail what issues are wrong, then if anything goes wrong it all deservedly falls on your head due to your poor due diligence when handling the issue. 

Modifié par torgoservo, 12 avril 2012 - 10:10 .

[Uhh.. Jonah]

Vhalkyrie wrote...

This is not just an issue of ME2 generating a wrong face code because customization was clicked.  Here's what happens when I took a facecode in ME3, then put it into a brand new game in ME2.




Not backward compatible = broken.

Wow.

[xChangox]

The Xbox patch imported my character but it still doesn't really look like him. I decided to just play the game and I noticed that I'm not even paying attention to the storyline. At this point its like a chore and I'm just trying to finish it so I can move on to another game. All the fun and excitement has been sucked out of this game for me.

The lack of communication from Bioware has been the worst. I will avoid buying any EA/Bioware products in the future.

[Foxhound2020]

xChangox wrote...

The Xbox patch imported my character but it still doesn't really look like him. I decided to just play the game and I noticed that I'm not even paying attention to the storyline. At this point its like a chore and I'm just trying to finish it so I can move on to another game. All the fun and excitement has been sucked out of this game for me.

The lack of communication from Bioware has been the worst. I will avoid buying any EA/Bioware products in the future.

I find it a tad dissapointing that they decided to make graphics and engine a priority over the guaranteed, fundamental design and promised features of the series. Especially when the graphics are actually worse than Mass Effect 2.

[ThinkIntegral]

xChangox wrote...

The Xbox patch imported my character but it still doesn't really look like him. I decided to just play the game and I noticed that I'm not even paying attention to the storyline. At this point its like a chore and I'm just trying to finish it so I can move on to another game. All the fun and excitement has been sucked out of this game for me.

The lack of communication from Bioware has been the worst. I will avoid buying any EA/Bioware products in the future.

These echo my sentiments.  I have no real immersion as I did when I played ME1 to ME2 back to back, literally.  Magic is gone.

[Chris Priestly]

Hi Everyone.
 
Mass Effect 3 Patch 2 is now available for the PC, Xbox 360 and PS3. You can see a full list of fixes here. One of the most important fixes was for people who could not import their Commander Shepard face codes from Mass Effect 2 into Mass Effect 3, this issue is resolved with Patch 2 and fans can now import their Shepard’s faces into Mass Effect 3.
 
I am seeing people saying that even though the faces can import, they do not look identical to how they appeared in Mass Effect 2. While the face codes do now correctly import into Mass Effect 3, due to improvements in things like shaders, lighting, textures, etc they will not look identical to the faces in Mass Effect 2. This was the same situation when players imported faces from Mass Effect 1 into Mass Effect 2.  The team has worked very hard to make sure that faces look as close to previous versions as possible. If there are small details you want to adjust, remember you can adjust your faces after importing before you start playing the game.
 
If your face has significant changes or you cannot import your save, please check these steps:

• The saved game you are importing should be the final saved game from the end of Mass Effect 2.
• The saved game should not have been modified in any way.
• If you are using the correct saved game and have not modified your face code, please report your problem in the Technical Support forum for your platform or contact our Customer Service. Thanks.

LOCKDOWN!




 

[FoxHound109]

So basically, this "fix" is the goggles of the patch world.

[ThinkIntegral]

And there is the death knell, leaving the fans to make up for the lack of polish in ME3. Ugh.

[Clarian]

Chris Priestly wrote...
This was the same situation when players imported faces from Mass Effect 1 into Mass Effect 2.

No it isn't.  My faces, when imported from 1 to 2, looked like the same person.  Imported from 2 to 3, they didn't.